Salesforce Spring Release '20 for Fort Collins User Group

2. Fort Collins
User Group

4. Task-Queue Assignment
Streamline your sales organization’s workflow
with Task-Queue Assignment. Assign a task
to any queue, so members can easily take
ownership and tackle the sales team’s to-do
list.
Learn More
Business User
Watch Demo
*Available with purchase of Sales Cloud

5. High Velocity Sales Enhancements
Automate more complex processes with API
availability. Branching on email engagement
brings new logic-based flows to Sales
Cadences. Speed up prospect outreach with
automated email sends.
Learn More
Business User
Watch Demo
*Available with purchase of High Velocity Sales for Enterprise and
Unlimited customers

6. Social Intelligence Module: Personal
Social Manager
Maximize sales potential with the power of
social data. Connect Twitter accounts, view
trending posts on account records, and
engage directly with prospects.
Learn More
Business User
*Available with purchase of Social Intelligence Module or Personal
Social Manager bundle

7. Salesforce Surveys: Advanced Branching
Design complex surveys with ease using new
streamlined branching flows.
Learn More
Business User
Watch Demo
*Available with purchase of Enterprise and Unlimited Financial
Services Cloud, Health Cloud, Sales Cloud, Service Cloud,
Community Cloud, Platform, and Lightning CRM

8. Salesforce Surveys: Image-Based Questions
Make surveys more visually appealing by
adding images to your questions.
Learn More
Business User*Available with purchase of Enterprise and Unlimited Financial
Services Cloud, Health Cloud, Sales Cloud, Service Cloud,
Community Cloud, Platform, and Lightning CRM

9. Salesforce Sustainability Cloud
Calculate, analyze and report on your
company's corporate greenhouse gas
emissions inventory with an app built on the
Salesforce Lightning Platform. This app is
built for sustainability managers, company
executives and third party auditors to
collaborate on producing an accurate and
insightful emissions inventory.
Learn More
Business User
*Available with purchase of Professional, Enterprise, and Unlimited
*Lightning Platform or CRM licenses required
Admin

10. Salesforce Maps Jump Start
Get up and running with Salesforce Maps in
four weeks or less. Work directly with our
Jump Start implementation experts and see
immediate business value from working in
Salesforce.
Business User
Watch Demo
*Available with purchase Salesforce Maps

11. Datorama Jump Start
Get up and running with Datorama in four to
eight weeks or less. Work directly with our
Jump Start implementation experts and see
immediate business value from working in
Salesforce.
Business User
*Available with purchase of Datorama

12. Sales
Service
● Einstein Article Recommendations
● Channel Menu
● Field Service Lightning: Global Actions
● Digital Engagement: Messaging for WhatsApp
● Case Merge
● Einstein Bots Enhancements
● Macro Enhancements

13. Einstein Article Recommendations
Recommend the best knowledge articles to
agents based on case data with an intelligent
natural language processing engine across
SMS, chat, and other channels.
Learn More
Business User
Watch Demo
*Included with the purchase of Service Cloud Enterprise and
Unlimited

14. Digital Engagement: Messaging for
WhatsApp
Empower customers to reach you on their
preferred channels, like WhatsApp. Offer on-
brand answers to common customer
questions. Enhance and automate these
experiences with Einstein Bots.
Learn More Watch Demo
*Available with purchase of Digital Engagement
Admin

15. Einstein Bots Enhancements
Unlock granular details about your chatbot
sessions and review actionable insights with
refreshed natural language understanding
and data quality dashboards.
Learn More
Business User
Watch Demo
*Available with purchase of Service Cloud and Chat, or Digital
Engagement
Admin

16. Macro Enhancements
Update multiple records all at once with
automated bulk macros, now available in
Lightning. Agents can now focus on
addressing case spikes instead of repetitive,
manual record updates.
Learn More
Business User
Watch Demo
*Available with purchase of Service Cloud

17. Communities
● Salesforce CMS Enhancements
● Channel Menu
● Personalization APIs

18. Channel Menu
Offer your customers multiple support
channels in one menu, including phone,
email, social, and more. Set up a mix of
channels based on your business needs and
customer preferences.
Learn More
Business User
Watch Demo
*Available with purchase of Service Cloud

19. Community Cloud Integration with 3rd Party Web Analytics
Integrate third-party analytics like Google Tag
Manager, Adobe Tag Manager, Tealium iQ
Tag Management, or any enterprise-leading
web analytics to the experiences you build on
Community Cloud.
Learn More
Developer
*Available with purchase of Community Cloud

20. new Salesforce mobile app
automatic upgrade
Run your small business from anywhere.
Easily access information you use the most,
with a mobile app that reflects the
personalized navigation you love in desktop.
Learn More
Business User

21. Thank You!
Learn more at salesforce.com/releases