Mel Macdonald shares highlights of the Spring 20 Salesforce release

2. Agenda
● 12-12.30pm Lunch & Registration
● 12.30 Welcome from Adept – Julien Thomas
● 12.40 –1.10 Spring 20 Release Highlights - Mel
● 1.10-1.15 Ohana Updates - Anna
● 1.15 PRIZE DRAWS

3. Melanie Macdonald
Spring 20 Highlights

5. Apps: Lightning
Experience

6. App Launcher Enhancements
Users now have a quicker and simplified
experience when switching apps.
App Launcher has a new app switcher view
to enable users to quickly select their favorite
apps or let them search and view all apps
and items in the full App Launcher view.
Business User

7. In-App Guidance Enhancements
Admins now have more flexibility over who
sees prompts with the addition of Profiles in
Prompt authoring. Admins can also fully
translate prompts, author a video in docked
prompts, and have full control of prompt
delays.
There are also enhancements to the Setup
page including search and and updated UI
for floating prompts.
Admin

8. In-App Guidance for Lightning App Builder
Admins now have in-app guidance for
Lightning App Builder to help them make
better decisions when customising and
deploying Salesforce.
A guardrail is easy to interpret, visible when a
change is made, and is actionable within the
experience the admins encounters it in.
Admin

9. Sales

10. Task-Queue Assignment
Streamline your sales organisation’s
workflow with Task-Queue Assignment.
Assign a task to any queue, so members can
easily take ownership and tackle the sales
team’s to-do list.
Business User
*Available with purchase of Sales Cloud

11. Sales
Service

12. Digital Engagement: Messaging for
WhatsApp
Empower customers to reach you on their
preferred channels, like WhatsApp. Offer on-
brand answers to common customer
questions.
Enhance and automate these experiences
with Einstein Bots.
*Available with purchase of Digital Engagement
Admin

13. Case Merge
Merge up to three duplicate cases just like
you do with duplicate accounts and contacts.
Get rid of case clutter and focus on what’s
important for your business: your customers.
Business User
*Available with purchase of Service Cloud

14. Macro Enhancements
Update multiple records all at once with
automated bulk macros, now available in
Lightning.
Agents can now focus on addressing case
spikes instead of repetitive, manual record
updates.
Business User
*Available with purchase of Service Cloud

15. Platform: Services

16. Salesforce Data Mask
Anonymize personally identifiable information
in sandboxes to protect confidentiality and
maintain regulatory compliance.
Developer

17. Lightning Platform: API Enhancements
Enjoy higher default daily API limits and new,
usage-based entitlements for REST and
SOAP API requests, ensuring key operations
are not interrupted.
Developer

18. Salesforce Identity: Support for Sign in with Apple
Offer your customers a secure way to register
and sign in with Apple’s new Sign in with
Apple service.
Developer
*Available with purchase of Enterprise and Unlimited, External
Identity, Communities, and Lightning External Apps

19. Thank You!
Learn more at salesforce.com/releases

20. Sydney World Tour – Reimagined – March 4

21. 7th May - Kiwi Dreaming…https://kiwidreaming.nz/

22. Breaking
News!

23. PRIZE DRAWS