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Cavalier Business


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Cavalier Business

  1. 1. Cutting Edge Technology Personalized Customer Service Superior Value Sound Advice A Competitive Choice The Mission Delivering……
  2. 2. Corporate Overview <ul><li>Founded in 1998 </li></ul><ul><li>Facilities-based full service company </li></ul><ul><li>More than 75,000 business customers in 16 states & DC </li></ul><ul><li>Headquarters in Richmond, VA </li></ul><ul><li>Customer Care Centers in Florida and Virginia </li></ul><ul><li>More than 1,200 Employees </li></ul>
  3. 3. The Network <ul><li>Facilities-based network, fully owned and operated by Cavalier, with deep and extensive eastern U.S. coverage </li></ul><ul><li>17,000 Fiber miles (includes 3,500 metro fiber miles) </li></ul><ul><li>More than a $billion invested in the network </li></ul><ul><li>600 Central Office Collocations </li></ul><ul><li>50 Markets and growing </li></ul><ul><li>900 On-net buildings </li></ul>
  4. 4. Commercial Product Portfolio <ul><li>Basic voice and data </li></ul><ul><li>POTS </li></ul><ul><li>Local and long distance </li></ul><ul><li>Toll-free </li></ul><ul><li>Calling cards </li></ul><ul><li>Voice mail / full voice features </li></ul><ul><li>Flexible voice bundles </li></ul><ul><li>DSL </li></ul><ul><li>IP Telephony </li></ul><ul><li>Auto-attendant </li></ul><ul><li>Remote and mobile workers </li></ul><ul><li>Unified messaging </li></ul><ul><li>Advanced call routing </li></ul><ul><li>Click-to-dial </li></ul><ul><li>Outlook integration </li></ul><ul><li>Unlimited usage </li></ul><ul><li>Cordless phone option </li></ul><ul><li>Find-me / follow-me </li></ul><ul><li>Advanced Access Solutions </li></ul><ul><li>Integrated voice and data </li></ul><ul><li>Dynamic voice via IP </li></ul><ul><li>PRI (dedicated, bonded , dynamic) </li></ul><ul><li>Dedicated Internet access </li></ul><ul><li>Physical layer options: T1, EFM, SONET, 100Mbps – Gig Ethernet </li></ul><ul><li>Private Network Solutions </li></ul><ul><li>Virtual Private LAN Service (VPLS) </li></ul><ul><li>MPLS </li></ul><ul><li>Remote access VPN </li></ul><ul><li>Point-to-point </li></ul><ul><li>Professional Services </li></ul><ul><li>Dedicated Hosting </li></ul><ul><li>VoIP readiness assessment </li></ul><ul><li>Collocation </li></ul><ul><li>Server virtualization </li></ul><ul><li>Network assessments </li></ul><ul><li>Systems integration </li></ul><ul><ul><li>LAN / WAN </li></ul></ul><ul><ul><li>E-mail, calendaring </li></ul></ul><ul><ul><li>Desktop management </li></ul></ul><ul><li>Managed Services </li></ul><ul><li>E-mail security </li></ul><ul><li>Network based firewall </li></ul><ul><li>Anti-virus / Anti-spam </li></ul><ul><li>Web content filtering </li></ul><ul><li>Managed equipment </li></ul>
  5. 5. The Customers
  6. 6. The Satisfaction Pledge <ul><li>Service Delivery </li></ul><ul><li>When you order new business services from Cavalier, expect a smooth and timely transition with plenty of communication </li></ul><ul><li>T1 Services </li></ul><ul><ul><ul><li>Managed by a Cavalier Project Coordinator - A single point of contact for updates </li></ul></ul></ul><ul><ul><ul><li>Installation within 30 business days or less. </li></ul></ul></ul><ul><ul><ul><li>ADSL and Local </li></ul></ul></ul><ul><ul><ul><li>Proactive customer contact </li></ul></ul></ul><ul><ul><ul><li>Installation within 15 business days </li></ul></ul></ul>Cavalier understands how important voice and data services are to your business. We take our responsibility seriously and are dedicated to providing unsurpassed service reliability and customer support. <ul><li>Service Repair </li></ul><ul><li>Once your service is installed, our highest priority is to deliver unsurpassed reliability. </li></ul><ul><li>Communication </li></ul><ul><ul><ul><li>We pledge to keep you informed of our repair efforts. </li></ul></ul></ul><ul><ul><ul><li>Initial call within 2 hours of opening a ticket </li></ul></ul></ul><ul><ul><ul><li>Notified of resolution </li></ul></ul></ul><ul><ul><ul><li>Escalations </li></ul></ul></ul><ul><ul><ul><li>Escalate any unresolved T1 instance after 6 business hours </li></ul></ul></ul><ul><ul><ul><li>Escalate any unresolved ADSL or Local phone service instances after 12 business hours </li></ul></ul></ul><ul><ul><ul><li>Receive credits for service disruptions. </li></ul></ul></ul><ul><ul><li>*Complete details are available in the Master Services Agreement </li></ul></ul>