Managing conflict using business communication

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Barun Mohanty

Education

MANAGING CONFLICT
USING BUSINESS
COMMUNICATION
BUSINESS COMMUNICATION -THE SHARING OF INFORMATION BETWEEN
PEOPLE WITHIN AN ORGANIZATION THAT IS PERFORMED FOR THE
COMMERCIAL BENEFIT OF AN ORGANIZATION.
ORGANIZATIONAL CONFLICT IS A STATE OF
DISCORD CAUSED BY THE ACTUAL OR PERCEIVED
OPPOSITION OF NEEDS, VALUES
AND INTERESTS BETWEEN PEOPLE WORKING
TOGETHER.

5 STYLES
INTEGRATING
AVOIDING
COMPROMISING
DOMINATING
OBLIGING

MANAGING CONFLICT
USING BUSINESS
COMMUNICATION
SET THE SCENE
REAL ISSUES
PROBLEM
MUTUAL RESPECT
SEPARATE PROBLEM , DEBATE ON
REAL ISSUES
BE
OPEN

MANAGING CONFLICT
USING BUSINESS
COMMUNICATION
INFO
GATHER
INFORMATION
CLARIFY FEELINGS
LISTEN WITH EMPATHY
“I”STATEMENTS
IDENTIFY ISSUES

MANAGING CONFLICT
USING BUSINESS
COMMUNICATION
AGREE TO THE
PROBLEM
PUTTING
ASIDE
INDIVIDUAL
GOALS

MANAGING CONFLICT
USING BUSINESS
COMMUNICATION
BRAIN
STORM
POSSIBLE
SOLUTIONS

MANAGING CONFLICT
USING BUSINESS
COMMUNICATION
MUTUALLY
SATISFYING
NEGOTIATION- A
SOLUTION

THANK YOU
SHUBHRANSHU BARUN MOHANTY
PGDM SERVICES

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