2. Customer service : phục vụ khách hàng
Entertainment (n) : trò chơi, giải trí
Food hygiene : vệ sinh thực phẩm
Front desk : quầy lễ tân
Head chef : bếp trưởng
Housekeeper (n) : người nội trợ
3. Landlord (n) : địa chủ, chủ đất
(hotel) lobby (n) : (khách sạn) hành lang
Porter (n) : nhân viên khuân vác
Premises (n) : mặt bằng
Reception (n) : sự đón tiếp, sự tiếp nhận
receptionist (n) : nhân viên tiếp khách
4. Reservation (n) : đặt phòng, chỗ ngồi để giành
Seasonal work : công việc thời vụ
Serve (n) : phục vụ
Snacks (n) : bữa ăn nhẹ
Take an order : gọi phục vụ
Welcoming : chào đón
5. Notice
The management of Fordworth Industries would like to invite all workers and their family
members to take 1. _____ of the complimentary movie tickets now available
(A)Use (B) hold (C) Advantage (D) photos
Every Wednesday afternoon at the reception desk in the lobby of the employee leisure
center. To thank you for all your hard work, we are offering free movie tickets every
Wednesday from now until the end of the year. To 2._____ your tickets, simply
(A)Take (B) claim (C) pick (D) realize
Show your leisure center membership card to the receptionists, and they will be happy
to give you your tickets. We regret that we can only allow a maximum of 4 tickets per
family. Enjoy your free movies!
6. Warm-ups
Please note that the serving of alcoholic beverages to minors will not be 1. _____
(A) Exclaimed (B) tolerated (C) treated (D) checked
The owner of any licensed 2._____ caught allowing the sale of alcohol to anyone
(A) Premises (B) location (C) driver (D) reception
Under the age of 21 will be fined a minimum of $500. In order to prevent the
accidental sale of alcohol to minors, it is essential that all bartenders and servers
check the ID of customers who appear to be in their twenties or younger. While this
may be time-consuming, please explain to customers that it is necessary. Customers
who refuse to comply should not be allowed to order alcoholic beverages. We
understand that you may feel uncomfortable enforcing this system, but it is a legal
requirement. Thank you for you 3._____
(A) Cooperate (B) cooperated (C) cooperation (D) cooperating
