2. Group ( 3 ) Members :
MEMBERS ROLL NO.
K U MAR AN K I T 24
A N J A LI SHARMA 10
MOHINI CHANDRA 30
NIKHIL 34
SANTOSH SINHA 49
SAR I Q U E R A J A 50
3. What is business etiquettes
– It is a set of manners that is accepted or required in a profession.
– It is important because it creates a professional , manually respectful atmosphere and improves
communication , which helps an office serve as a productive place.
4. Contents :
– Difference b/w social and business etiquettes
– Why business etiquettes
– Types of manners
– Certain important business etiquettes
– Business etiquettes
– Some business etiquettes
– Conclusion
– References
5. Difference between Social and
Business Etiquette
Social Etiquette
– Marked by Courtesy
– Gender plays a role
Business Etiquette
– Marked by Hierarchy & Power
– Gender has no Role
6. Why business Etiquette ?
– Differentiates you from others in a competitive job market
– Enables you to be confident in a variety of settings with a variety of people
– Honors commitment to excellence and quality
– Modifies distracting behaviors and develops admired conduct
– Exhibit Professionalism and develop a polished image
“ Be one step ahead , practice the skill necessary to help you
make a great first impression and stand out in a
competitive job market ”.
7. Type of manners or behavior that are
expected in your workplace , consider
the following :
1. How do you treat clients or customers?
2. How do you treat your coworkers and supervisor?
3. How do you conduct yourself In your cubicle or office?
4. How do you conduct yourself during meeting?
5. What kind of email messages do you send?
6. Do you follow a dress code?
7. How do you conduct yourself in the break room?
8. How do you conduct yourself during business-sponsored social events?
9. How do you conduct yourself during trainings events?
10.How do you conduct yourself on the telephone?
8. Examples of courteous behavior
include:
– Using please and thank you as appropriate
– Addressing others using Mr., Mrs., Miss., or Ms. Unless otherwise requested
– Speaking clearly and distinctly while using a pleasant tone of voice.
– Maintaining eye contact
– Smiling and offering a firm handshake when meeting someone new
– Writing thank-you notes and letters of appreciation , congratulation , and condolence as
appropriate.
9. Certain important business
Etiquettes are :
– E-mail etiquette
– Dining etiquette
– Telephone etiquette
– Office etiquette
– Meeting etiquette
– Dress etiquette
