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ARE YOU PAYING
ATTENTION ?
           How I see the world!
Before I enter the store
Sometimes, a lot of
information and methods are
inviting attention to some
audiences, but exclude
people who do not want this
kind of service!
    - Small doors, and a lot of information. That’s make anyone
      confused.

    - The second it’s a cellphone seller, how about a Clown in the
      door, that’s tell me they’re joking with me?
Before I enter the store
Stores that have good lighting
and a good showcase
mounted are more attractive.
Some need more information
to lure customers inside.
 - Wide doors, make you more confortable to enter;

 - The second photo makes you feel exactly what it’s sell.
Good Environment – Food
Market

 Good  presentation
 Organized

 Playing music - helps
  to spend more time
  buying
Bad Environment – Food Market

 Mess

 No  price on the
  product
 Dirty Floor
Personnel
Personnel
talking in the
door, make
me and
other clients
go away.
How can we
enter?
Ending
   To accomplish this task I first
    saw the videos displayed and
    really got something true. We
    have to turn our tourist eye to
    better analyze the                  Augusto Terra –
    opportunities of life.            Entrepreneur - Brazil


   Never say something it’s not
    for you. Maybe it’s a great
    opportunity to you in other

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How Visual Elements and Organization Impact Customer Experience

  • 1. ARE YOU PAYING ATTENTION ? How I see the world!
  • 2. Before I enter the store Sometimes, a lot of information and methods are inviting attention to some audiences, but exclude people who do not want this kind of service! - Small doors, and a lot of information. That’s make anyone confused. - The second it’s a cellphone seller, how about a Clown in the door, that’s tell me they’re joking with me?
  • 3. Before I enter the store Stores that have good lighting and a good showcase mounted are more attractive. Some need more information to lure customers inside. - Wide doors, make you more confortable to enter; - The second photo makes you feel exactly what it’s sell.
  • 4. Good Environment – Food Market  Good presentation  Organized  Playing music - helps to spend more time buying
  • 5. Bad Environment – Food Market  Mess  No price on the product  Dirty Floor
  • 6. Personnel Personnel talking in the door, make me and other clients go away. How can we enter?
  • 7. Ending  To accomplish this task I first saw the videos displayed and really got something true. We have to turn our tourist eye to better analyze the Augusto Terra – opportunities of life. Entrepreneur - Brazil  Never say something it’s not for you. Maybe it’s a great opportunity to you in other