Deepak Kumar

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Presentation given by Deepak Kumar, Chief Technology Officer, UTI Infrastructure Technology And Services Ltd.on August 3rd, 2011 at eWorld Forum (www.eworldforum.net) in the session ICT in Financial Inclusion, Taxation, Excise and Finance

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Deepak Kumar

  1. 1. ICT in Financial Inclusion, Taxation, Excise and Finance eWorld Forum 2011 1-3 August 2011, New Delhi Presented By Deepak Kumar – Chief Technology Officer (CTO) UTI Infrastructure Technology And Services Limited (a Government of India Company) CMMi ML3 and ISO 27001:2005 / 20000:2005 / 9001:2008 Plot No. 3, Sector 11, CBD Belapur, Navi Mumbai – 400614
  2. 2. Present Scenario and Challenges <ul><li>100 Million PAN Cards issued to date (UTIITSL issued around 50 Million Cards </li></ul><ul><li>since 2003) </li></ul><ul><li>Coverage of less than 10% in a population of 1.2 Billion. </li></ul><ul><li>PAN Enrolments 30,000 – 40,000 per day (Averaging to 1 Crore per Year) </li></ul><ul><li>Scalable to higher volumes with current Infrastructure setup. </li></ul><ul><li>De-duplication </li></ul><ul><li>Accessibility – Availability of Service across India. </li></ul><ul><li>Lack of Awareness. </li></ul><ul><li>Streamlining the process to issue PAN cards in 15 Days. </li></ul><ul><li>Maintaining Data Integrity and accuracy while verifying documentary proofs. </li></ul><ul><li>Need : </li></ul><ul><li>Filling of Income Tax Return </li></ul><ul><li>Opening of Bank Accounts </li></ul><ul><li>Investments for more than INR 50,000 </li></ul><ul><li>Financial Transaction of more than INR 50,000 </li></ul><ul><li>Property Transactions. </li></ul><ul><li>Other Services – Mobile / Telephone connections </li></ul><ul><ul><li>Issuance of PAN Cards on Behlalf of CBDT </li></ul></ul>
  3. 3. Harnessing ICT in PAN Card Issuance Existing Customer Service Process –Enrolment & Issuance of PAN application Application filling & payment at PCC (after initial scrutiny) Customers walk in at reception Load database files, Data verification & conversion Add/convert to card file format Send to H/o for card printing Card printing Dispatch Temporary storage of data at RO & send files for further processing at CPC Data Uploaded to CBDT Print PAN card & letter Data entry, photo & signature scanning at RO Issue acknowledgement, send appn’s to RO Send file back to CPC (for processing)
  4. 4. <ul><li>Tier 3 Data Center </li></ul><ul><li>Data Center at Belapur, Mumbai </li></ul><ul><li>Disaster Recovery site at Hyderabad </li></ul><ul><li>In-house team of trained DBAs / System Administrators working in three shifts (24 X 7 ) </li></ul><ul><li>70 + Router and Switches, Radware, Firewall for Network Security, MPLS connectivity, Internet Connectivity with Different Service Provider </li></ul><ul><li>100+ servers and 4.5+ TB storage </li></ul><ul><li>Adding capacity above 1500+ servers </li></ul><ul><li>Hosts 150+ customer’s mission-critical apps. </li></ul>IT Infrastructure @ UTIITSL
  5. 5. Value Added Services <ul><li>Online Submission of PAN Applications </li></ul><ul><li>Online Tracking of PAN Application / Card </li></ul><ul><li>PAN Bulk Verification </li></ul><ul><ul><li>Online File Based </li></ul></ul><ul><ul><li>Web Service Based </li></ul></ul><ul><ul><li>Screen Based </li></ul></ul><ul><li>SMS </li></ul><ul><ul><li>Receipt of Application </li></ul></ul><ul><ul><li>Card Dispatch </li></ul></ul><ul><ul><li>Status of PAN Application </li></ul></ul><ul><ul><li>Online authentication of VLE through CSC Monitoring </li></ul></ul><ul><ul><li>Tool (Proposed through CSC e-Governance SPV) </li></ul></ul>
  6. 6. NeGP Vision “ All Government services available to the common man in his locality, throughout his life, through a one-stop-shop (integrated service delivery), ensuring efficiency, transparency, & reliability”
  7. 7. <ul><ul><li>National e-Governance Action Plan </li></ul></ul>Land Records Road Transport Police Land Registration Treasuries Commrl Taxes Agriculture Income Tax Passport Visa DCA21 Insurance Banking Citizen Database Central Excise Pensions Core Policies Archi- tecture Gateway BPR HRD CM Networks India Portal
  8. 8. The CSC is a strategic cornerstone of the National e-Governance Plan (NeGP), approved by the Government in May 2006, as part of its commitment in the National Common Minimum Programme to introduce e-governance on a massive scale. CSC - an important component of the NeGP is a network of service points across the length and breadth of rural India. CSC aims to provide access to information, backed with relevant infrastructure and end-to-end services that would allow rural population, the opportunities to enhance their quality of life. Present CSCs - 95710 (as of June 2011) More than 50,000 are registered online on CSC SPV Online Monitoring 250,000 Total Proposed CSCs <ul><ul><li>PAN Services through </li></ul></ul><ul><ul><li>Common Service Centers (CSC’s) </li></ul></ul>
  9. 9. <ul><li>UTIITSL integrating with CSC e - Governance Services India Ltd , Department of </li></ul><ul><li>Information Technology (DIT) for enabling VLE’s to fill PAN card applications. </li></ul><ul><li>Execution of online SLA’s to be carried out between UTIITSL and VLEs. </li></ul><ul><li>UTIITSL to add CSC user login in their weblink for user ID authentication. </li></ul><ul><li>UTIITSL shall provide detail guidelines for the SCA and the VLE and terms and </li></ul><ul><li>conditions to become PAN Service Agents through weblink. </li></ul><ul><li>UTIITSL shall provide Training to all the VLEs. </li></ul><ul><ul><li>PAN Services through </li></ul></ul><ul><ul><li>Common Service Centers (CSC’s) .. </li></ul></ul>
  10. 10. Workflow
  11. 11. <ul><li>Incorporated in 1993 as a ‘Government of India Company’ wholly owned by Ministry of Finance. </li></ul><ul><li>ISO 27001:2005; ISO 20000:2005; ISO 9001:2008 and CMMi Level 3 Certified Company. </li></ul><ul><li>IT enabled Service Provider, IT Consultancy and Project Management. </li></ul><ul><li>One of the Largest Financial Service Providers in India. </li></ul><ul><li>One of the Largest Card Issuers in India – Have issued about 50 million PAN cards as of now. </li></ul><ul><li>Headquartered out of Mumbai with presence in 70+ cities and having 6000 touch points. </li></ul>Corporate Factsheet
  12. 12. Strengths and Competencies <ul><li>IT Consulting, Technology and outsourcing services to the financial and </li></ul><ul><li>government sectors of India. </li></ul><ul><li>Program management. </li></ul><ul><li>Facility management. </li></ul><ul><li>Techno Commercial excellence in high </li></ul><ul><li>volume transaction processing </li></ul><ul><li>Experienced in Central / State Govt. </li></ul><ul><li>Projects (e-Governance) </li></ul><ul><li>Empanelled with UIDAI as enrolment agency, DIT for various E- Governance Projects </li></ul><ul><li>Extensive PAN-India presence – Rural, Semi-urban & Urban </li></ul><ul><li>Have in-depth understanding of Government ethos </li></ul><ul><li>and functioning </li></ul>
  13. 13. <ul><li>Corporate office at CBD Belapur, Navi Mumbai </li></ul><ul><li>Regional offices at </li></ul><ul><ul><li>Mumbai </li></ul></ul><ul><ul><li>New Delhi </li></ul></ul><ul><ul><li>Kolkata </li></ul></ul><ul><ul><li>Chennai </li></ul></ul><ul><li>Having PAN India presence with 70+ branches & 6000+ authorized service agencies. </li></ul>
  14. 15. Thank You

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