Deepak Kumar


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Presentation given by Deepak Kumar, Chief Technology Officer, UTI Infrastructure Technology And Services Ltd.on August 3rd, 2011 at eWorld Forum ( in the session ICT in Financial Inclusion, Taxation, Excise and Finance

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Deepak Kumar

  1. 1. ICT in Financial Inclusion, Taxation, Excise and Finance eWorld Forum 2011 1-3 August 2011, New Delhi Presented By Deepak Kumar – Chief Technology Officer (CTO) UTI Infrastructure Technology And Services Limited (a Government of India Company) CMMi ML3 and ISO 27001:2005 / 20000:2005 / 9001:2008 Plot No. 3, Sector 11, CBD Belapur, Navi Mumbai – 400614
  2. 2. Present Scenario and Challenges <ul><li>100 Million PAN Cards issued to date (UTIITSL issued around 50 Million Cards </li></ul><ul><li>since 2003) </li></ul><ul><li>Coverage of less than 10% in a population of 1.2 Billion. </li></ul><ul><li>PAN Enrolments 30,000 – 40,000 per day (Averaging to 1 Crore per Year) </li></ul><ul><li>Scalable to higher volumes with current Infrastructure setup. </li></ul><ul><li>De-duplication </li></ul><ul><li>Accessibility – Availability of Service across India. </li></ul><ul><li>Lack of Awareness. </li></ul><ul><li>Streamlining the process to issue PAN cards in 15 Days. </li></ul><ul><li>Maintaining Data Integrity and accuracy while verifying documentary proofs. </li></ul><ul><li>Need : </li></ul><ul><li>Filling of Income Tax Return </li></ul><ul><li>Opening of Bank Accounts </li></ul><ul><li>Investments for more than INR 50,000 </li></ul><ul><li>Financial Transaction of more than INR 50,000 </li></ul><ul><li>Property Transactions. </li></ul><ul><li>Other Services – Mobile / Telephone connections </li></ul><ul><ul><li>Issuance of PAN Cards on Behlalf of CBDT </li></ul></ul>
  3. 3. Harnessing ICT in PAN Card Issuance Existing Customer Service Process –Enrolment & Issuance of PAN application Application filling & payment at PCC (after initial scrutiny) Customers walk in at reception Load database files, Data verification & conversion Add/convert to card file format Send to H/o for card printing Card printing Dispatch Temporary storage of data at RO & send files for further processing at CPC Data Uploaded to CBDT Print PAN card & letter Data entry, photo & signature scanning at RO Issue acknowledgement, send appn’s to RO Send file back to CPC (for processing)
  4. 4. <ul><li>Tier 3 Data Center </li></ul><ul><li>Data Center at Belapur, Mumbai </li></ul><ul><li>Disaster Recovery site at Hyderabad </li></ul><ul><li>In-house team of trained DBAs / System Administrators working in three shifts (24 X 7 ) </li></ul><ul><li>70 + Router and Switches, Radware, Firewall for Network Security, MPLS connectivity, Internet Connectivity with Different Service Provider </li></ul><ul><li>100+ servers and 4.5+ TB storage </li></ul><ul><li>Adding capacity above 1500+ servers </li></ul><ul><li>Hosts 150+ customer’s mission-critical apps. </li></ul>IT Infrastructure @ UTIITSL
  5. 5. Value Added Services <ul><li>Online Submission of PAN Applications </li></ul><ul><li>Online Tracking of PAN Application / Card </li></ul><ul><li>PAN Bulk Verification </li></ul><ul><ul><li>Online File Based </li></ul></ul><ul><ul><li>Web Service Based </li></ul></ul><ul><ul><li>Screen Based </li></ul></ul><ul><li>SMS </li></ul><ul><ul><li>Receipt of Application </li></ul></ul><ul><ul><li>Card Dispatch </li></ul></ul><ul><ul><li>Status of PAN Application </li></ul></ul><ul><ul><li>Online authentication of VLE through CSC Monitoring </li></ul></ul><ul><ul><li>Tool (Proposed through CSC e-Governance SPV) </li></ul></ul>
  6. 6. NeGP Vision “ All Government services available to the common man in his locality, throughout his life, through a one-stop-shop (integrated service delivery), ensuring efficiency, transparency, & reliability”
  7. 7. <ul><ul><li>National e-Governance Action Plan </li></ul></ul>Land Records Road Transport Police Land Registration Treasuries Commrl Taxes Agriculture Income Tax Passport Visa DCA21 Insurance Banking Citizen Database Central Excise Pensions Core Policies Archi- tecture Gateway BPR HRD CM Networks India Portal
  8. 8. The CSC is a strategic cornerstone of the National e-Governance Plan (NeGP), approved by the Government in May 2006, as part of its commitment in the National Common Minimum Programme to introduce e-governance on a massive scale. CSC - an important component of the NeGP is a network of service points across the length and breadth of rural India. CSC aims to provide access to information, backed with relevant infrastructure and end-to-end services that would allow rural population, the opportunities to enhance their quality of life. Present CSCs - 95710 (as of June 2011) More than 50,000 are registered online on CSC SPV Online Monitoring 250,000 Total Proposed CSCs <ul><ul><li>PAN Services through </li></ul></ul><ul><ul><li>Common Service Centers (CSC’s) </li></ul></ul>
  9. 9. <ul><li>UTIITSL integrating with CSC e - Governance Services India Ltd , Department of </li></ul><ul><li>Information Technology (DIT) for enabling VLE’s to fill PAN card applications. </li></ul><ul><li>Execution of online SLA’s to be carried out between UTIITSL and VLEs. </li></ul><ul><li>UTIITSL to add CSC user login in their weblink for user ID authentication. </li></ul><ul><li>UTIITSL shall provide detail guidelines for the SCA and the VLE and terms and </li></ul><ul><li>conditions to become PAN Service Agents through weblink. </li></ul><ul><li>UTIITSL shall provide Training to all the VLEs. </li></ul><ul><ul><li>PAN Services through </li></ul></ul><ul><ul><li>Common Service Centers (CSC’s) .. </li></ul></ul>
  10. 10. Workflow
  11. 11. <ul><li>Incorporated in 1993 as a ‘Government of India Company’ wholly owned by Ministry of Finance. </li></ul><ul><li>ISO 27001:2005; ISO 20000:2005; ISO 9001:2008 and CMMi Level 3 Certified Company. </li></ul><ul><li>IT enabled Service Provider, IT Consultancy and Project Management. </li></ul><ul><li>One of the Largest Financial Service Providers in India. </li></ul><ul><li>One of the Largest Card Issuers in India – Have issued about 50 million PAN cards as of now. </li></ul><ul><li>Headquartered out of Mumbai with presence in 70+ cities and having 6000 touch points. </li></ul>Corporate Factsheet
  12. 12. Strengths and Competencies <ul><li>IT Consulting, Technology and outsourcing services to the financial and </li></ul><ul><li>government sectors of India. </li></ul><ul><li>Program management. </li></ul><ul><li>Facility management. </li></ul><ul><li>Techno Commercial excellence in high </li></ul><ul><li>volume transaction processing </li></ul><ul><li>Experienced in Central / State Govt. </li></ul><ul><li>Projects (e-Governance) </li></ul><ul><li>Empanelled with UIDAI as enrolment agency, DIT for various E- Governance Projects </li></ul><ul><li>Extensive PAN-India presence – Rural, Semi-urban & Urban </li></ul><ul><li>Have in-depth understanding of Government ethos </li></ul><ul><li>and functioning </li></ul>
  13. 13. <ul><li>Corporate office at CBD Belapur, Navi Mumbai </li></ul><ul><li>Regional offices at </li></ul><ul><ul><li>Mumbai </li></ul></ul><ul><ul><li>New Delhi </li></ul></ul><ul><ul><li>Kolkata </li></ul></ul><ul><ul><li>Chennai </li></ul></ul><ul><li>Having PAN India presence with 70+ branches & 6000+ authorized service agencies. </li></ul>
  14. 15. Thank You