HAYSTEK Collaborative Solutions

2 HAYSTEK - Collaborative Solutions
www.haystek.com

www.haystek.com
Contents
HAYSTEK’s COMMITMENT ...................................................................................................................................... 4
VALUES...................................................................................................................................................................5
OUR VISION ............................................................................................................................................................5
OUR MISSION .........................................................................................................................................................5
WHO WE ARE......................................................................................................................................................... 6
WHAT IS OUR PLAN................................................................................................................................................ 6
HOW WE ARE DIFFERENT.........................................................................................................................................7
OVERVIEW............................................................................................................................................................. 8
BUSINESS DOMAINS............................................................................................................................................... 8
OUR EXPERTISE...................................................................................................................................................... 9
Enterprise Backup Solutions.................................................................................................................................... 9
Disaster recovery solutions (HA/DR).......................................................................................................................10
Virtualization and Cloud ........................................................................................................................................ 11
Hardware Support.................................................................................................................................................12
Software Support..................................................................................................................................................12
Remotely Monitoring and Support .........................................................................................................................13
Application Development ......................................................................................................................................14
PROJECTS AND CLIENTELE......................................................................................................................................16
PROVEN TRACK RECORD AND QUALIFICATIONS ...................................................................................................... 17

HAYSTEK www.haystek.com
Collaborative Solutions
HAYSTEK’s COMMITMENT
Our approach focuses on new way of business, thereby combining IT innovations and adoption while
leveraging an organization’s current assets. Our team is committed to provide IT Services with:
 Quality
 Technology, Innovation, Support
Quality
Our main emphasis is to deliver best quality in every project we undertake. With our time tested business
methodology, and structured solution building approach, we ensure to maintain our global business
standards. Our Certification our globally recognized and proof of our technical skills.
Technology, Innovation & Support
Technology leadership is the most successful strategy to challenge competitors and consolidate our position
since business and technology work hand in hand. Our firm’s belief in this synthesis has motivated and
enabled us to deliver solutions with a decisive competitive advantage. MARG Software Solution, today, is a
new generation framework of technology innovators to accelerate growth.
In our each project, we emphasize on innovation. Our structured team works with a methodology and
knowledge to innovate and deliver excellent services.
We are committed to provide development and tech-support teams to software and high–tech companies
with the required infrastructure at a competitive rate.

VALUES
Quality | Technology | Innovation | Customer Satisfaction | Win together
OUR VISION
To be among the leading Global Company for IT Consulting Services and Deployment of best of breed
Business Solutions to top tier domestic and international customers
OUR MISSION
Our philosophy establishes the fundamental principles of our management system. Our operational and
performance standards translate the corporate values into specific management expectations. We preserve a
high level of business ethics characterized by integrity and honesty in all our business actions. HAYSTEK to:
A. Adopting high standards of ethics in all HAYSTEK business actions and practices.
B. Providing HAYSTEK customers with high quality services, tailor-made to their needs and expectations.
C. Guaranteeing highly competitive services to HAYSTEK clients.
D. Engaging a highly skilled personnel supported by an effective organizational structure.
E. Implementing an ‘equal opportunities’ and ‘environmentally friendly’ policy.

WHO WE ARE
HAYSTEK is information Technology service provider, We design, develop, implement, support and promote
software applications using integrated, state-of-the-art technology. HAYSTEK expertise covers
1- Virtualization, VMware / Hyper-V
2- Backup and Restore solution
3- Network/Voice/ management
4- Disaster Recovery and Business continuity
5- High End server support
6- Storage Area Network
7- IBM Flex and Blade Center
8- Tape Library
9- Messaging Services (Lotus Domino and MS Exchange)
10- Passive Networking / Network Infrastructure
WHAT IS OUR PLAN
To focus on financial Sector, IT/ Telecom, Auto industries, FMCG and power energy sector to automate and
provide better infrastructure for their industries to grow in right direction.
The services we will provide to create virtualized environment and take advantages of cloud services as per
their business needs and Provide backup and restore solution to physical / virtualized environment for
mission critical application and Data.
To reduce total cost of ownership with the new and existing infrastructure.

HOW WE ARE DIFFERENT
We are different from our competitors in a number of ways, including expertise, competitive rates, approach
and philosophies.
OUR EXPERTISE
Our expert consultants consistently exceed client expectations and quickly hit the ground running, to deliver
measureable results in the most difficult situations. We are known for our best practices and risk mitigation
disciplines that assure delivery – on time, within budget, and to exacting quality standards.
OUR APPROACH
We respect and invite the participation and contribution of everyone, even from the client personnel. We selectively
deploy our expert consultants with our own unique blend of business and technology expertise. Careful coupling of our
own highly experienced consultants, with energized and focused client staff, consistently produces superior results
OUR COMPETITIVE RATES
We can offer you competitive rates by keeping our cost structure among the lowest in our discipline
Very simply: Our cost structure is your advantage.

OUR PHILOSOPHY
You can count on us to always give our best effort and show up ready to perform. We expect nothing less
from our consultants and have solidified this expectation internally. Our culture is a “can-do”, and we look for
challenging opportunities to prove ourselves by taking on the most difficult tasks.
We are fundamentally different from the global professional services companies that you have been dealing
with.
And, most importantly for you, there are no management layers at HAYSTEK. Every one works equally and
contribute towards customers’ satisfaction. What we say is what we do.
OVERVIEW
HAYSTEK Technical Support Services (TSS) provides services that ensure functionality for customers after the
customer’s solution has been devised. From implementation, configuration to maintenance and support, the
TSS team is an extension of the customers’ IT department to ensure 24/7 support and peace of mind.
Built on a concrete and tested model of centralized offerings, The team provides customers with support
across hardware network and software support, as well as on processes that are built around ITIL V3 &ISO
2000.
The team is well connected to specialists from ALTARO, Veeam, Double-Take, IBM and CISCO with partners
and manufacturers, regionally and internationally, to ensure that optimized IT environments can be created
regardless of the solution in place.
BUSINESS DOMAINS
 Public & private Sector Organizations
 International Agencies
 Banking Sector
 Logistics
 Health Sector
 Food Industries
 Pharmaceuticals
 Auto Mobile Companies
 Distribution Houses
 Trading Houses

OUR EXPERTISE
 Backup & Replication
 HA / DR
 Storage Systems
 Networking
 Passive Networking
 Application Development & Support
 Web Designing and Hosting
 System integration & Conversion
 ERP Solutions
 CRM Solutions
 Document Archival System (DARS)
ENTERPRISE BACKUP SOLUTIONS
Enterprise-level backup programs can provide peace of mind that the data on your servers is safe and secure.
If your backup software doesn't give that protected feeling, you might want to invest in a solid insurance
policy for your data. Enterprise Backup software is shaping a new era of modern business continuity by
assuring the recovery of your IT assets anytime, anywhere.
Enterprise Backup software provides the only platform with a single technical foundation that can provide
industry leading solutions for both existing and emerging customer requirements for data management,
mobile computing infrastructure management and business intelligence. As a result, customers can
dramatically reduce the cost, time and risk associated with protecting, recovering, finding and accessing data
across the enterprise, regardless of where it resides and with complete flexibility to deal with on-premises
data centers, the cloud, remote or branch offices, desktops and laptops or mobile devices.

DISASTER RECOVERY SOLUTIONS (HA/DR)
Disaster recovery is the area of security planning that deals with protecting an organization from the effects
of significant negative events. Significant negative events, in this context, can include anything that puts an
organization’s operations at risk: crippling cyber-attacks and equipment failures, for example, as well as
hurricanes, earthquakes and other natural disasters.
A disaster recovery plan (DRP) documents policies, procedures and actions to limit the disruption to an
organization in the wake of a disaster. Just as a disaster is an event that makes the continuation of normal
functions impossible, a disaster recovery plan consists of actions intended to minimize the negative effects of
a disaster and allow the organization to maintain or quickly resume mission-critical functions.
Disaster recovery solutions offer a holistic approach to business resiliency. We start with data protection,
then we recover your environment or compute infrastructure. Finally, we bring 20 years of IT recovery best
practices and expertise to fully manage the recovery program. Our comprehensive solutions are designed to
be flexible enough to work with complex, hybrid systems, and to scale up and down based on your needs,
addressing a full range of recovery time and recovery point objectives (RTOs/RPOs). Of course your recovery
environment needs to stay in sync with rapid changes in production and our expertise can help you optimize
your recovery to unleash new opportunities and services for growth.

VIRTUALIZATION AND CLOUD
Although virtualization is now a mainstream IT strategy, many enterprises have yet to begin to realize its
benefits of scalability, security and manageability. Cloud computing/virtualization services help customers
reduce costs, increase security and reduce IT complexity in areas such as:
 Server Consolidation and Containment
Bringing unmanageable server sprawl under control by using virtualization to run multiple workloads on
fewer servers and to reduce future needs for physical servers.
 Business Continuity and Disaster Recovery
Reducing downtime by making high availability and disaster recovery solutions more cost-effective, simpler,
and more reliable
 Desktop Manageability & Security
Improving manageability and security of enterprise desktops to lower cost, reduce risk, and improve
flexibility of desktop infrastructure.
 Development & Test Optimization
Transforming the software lifecycle by using virtualization to reduce costs, increase productivity, and improve
quality in development and test.
At HAYSTEK, we consider each customer's virtualization requirements on a case-by-case basis. In particular,
we work with customers to address performance and scalability issues that may have arisen from "point-
solution" implementation of VMware VSphere, Microsoft Hyper-V and related products to address issues
such as server consolidation.

HAYSTEK consultants can also advise on cloud computing in its various public, private and private/public or
"hybrid" forms — the next stage strategy and on realizing the business promise of "IT as a Service" for a
business-aligned service strategy for the virtual data center.
Our virtualization/cloud consultants design and implement technology solutions that will address each
individual customer's current and future business needs and requirements. We have worked with companies
of all sizes and across many industries on a range of server, desktop, application, storage, and IO
virtualization projects.
HARDWARE SUPPORT
We at Technical Support Services focus on IT Infrastructure Services that enables:
 Speed of delivery and deployment of technology that matches the customer’s business requirements.
 Control of cost and complexity of the customer’s IT environment
The team of engineers across the region has vast experience on various IBM platforms. Our experience covers
the x-Series, i-Series, p-Series, z-Series, IBM Blade, IBM pure Flex, and FLASH storage.
Our services on hardware cover:
 Pre-implementation planning.
 Hardware installation.
 Preventive maintenances
 Hardware break-fixes.
 Relocation services.
HAYSTEK maintains a vast inventory of spares across the region and all HAYSTEK stocks are connected to
increase the availability of the spare parts.
Our centralized Service Desk operates 24/7 to address your queries and our engineers are on stand-by
24/7 to support critical businesses.
SOFTWARE SUPPORT
Over the last decade, information technology (IT) has undergone a complete transformation, evolving from a
support function to an enabler for business enhancement and growth. IT environments have transformed
from simple datacenters to vast cloud-based scattered systems.
Organization have also had to evolve their IT requirements, and CIOs look for partners who can help them to
ensure an enhanced uptime, and with that fill the gap of technical knowledge that an in-house team may
face in today’s fast changing IT landscape.

HAYSTEK Support Line Services works to provide service quality by being an extension to the customer’s
existing IT team. Our key focus is to enhance the customer’s system availability through constant guidance,
proactive system checks, and by being their single point of contact for any challenges on IBM Products.
Customers Desires …
 To have access to technical experts guiding you on best practices for installation and configuration
 To isolate problems and collect valid information to fix them.
 To address your technical queries
 To enhance user productivity through better system availability
 To minimize system vulnerabilities through preventive maintenance
We Deliver …
 Telephonic Support in English and Arabic and Remote Support (team viewer) through HAYSTEK
Support Line covering peak business hours Monday to Friday with an option of 24/7 and onsite
support.
 Our centralized service desk connects you with our Technical Experts who extend their support to
your software environment.
 SLA driven delivery model
 End–-end ownership of technical issues.
 We interface with software manufacturers on your behalf to manage problems and escalations.
 We own the issue until it is resolved and keep you informed on the progress.
 Tailor made preventive maintenance
 Quarterly reporting on issues raised
REMOTELY MONITORING AND SUPPORT
Our special services include our remote services to our clients, which includes:
 Guidance on installation, migration, and product fine tuning
 Guidance on backup and recovery procedure
 Guidance on product compatibility, functionality and inter-operability
 Identify non-bug issues and guide you on fixing them.
 Guidance on design and customization.
 Mission critical application "Alarts"
 Remote monitoring of Application
 Remote monitoring of Servers
 Remote monitoring of Links
 Remote monitoring of Network Devices
 Answer your “How to” queries

APPLICATION DEVELOPMENT
HAYSTEK has been providing application development services across the region. Our solutions help our
customers adopt IT systems that reduce costs, minimize risks, and ensures quick applications. its works
closely to our multiple device vendors and enterprise system providers, collaborating with them to provide
the best possible solutions for our clients.
With our in-depth knowledge in the industry, as well as our unmatched domain and technical expertise, we
work with our clients to help them solve complex problems, mitigate risks and meet their business objectives.
Our application development services include:
 Brand new applications/systems development
 Major enhancements to existing applications/systems
 Application migration
 ERP Solution
 Accounting Software
 Banking Software
 Hotel Management
These services are provided across all IBM related technologies.
HAYSTEK offers the application development services on a fixed price as well as on a time and material pricing
model. HAYSTEK provides our clients with competitive prices by utilizing our offshore delivery model.
CONSULTING SERVICES
HAYSTEK consulting services focus on our customer’s business initiatives and IT investments. With our
domain and technology expertise, as well as our unmatched business knowledge, we have provided our
services to leading organizations across the GCC.
Our diverse corporate background in various industries provides our clients with real results.HAYSTEK’s
framework has been an integral part of the HAYSTEK methodology, delivering the most efficient and
consistent consulting services.
HAYSTEK' consulting services include:
 Business Process Reengineering
 Business Consulting
 Process Consulting
 Operations Consulting
 Technology Consulting

BUSINESS PROCESS REENGINEERING
HAYSTEK helps clients to improve execution and meet the needs of customers better by applying business
process redesign. Typically, our work generates cost savings of 20 percent to 30 percent of the addressable
cost base, but its real advantages are reduced cycle times and increased quality and customer satisfaction
Business process redesign (BPR) examines the efficiency and effectiveness of a company's most critical
processes. It is a key enabler to deliver the highest-quality of service, in the most productive way, at the most
competitive cost and time to output.
HAYSTEK works with each client to prioritize key processes based on the value at stake. For each priority
process we develop a view of the current state based on operational data, using detailed process maps and
analysis to help identify major gaps. We then work together with a cross-functional client team to define a
series of principles that will guide the solution generation phase, and create a vision of the future state of
each process from the ground up, along with the roadmap to achieve the near and long term results.
We work very closely with our clients in this type of project, enlisting a team from all the functional areas
impacted at the leadership and the solution generation level. This allows us to eliminate waste, unnecessary
wait times, reports, handovers and sign-offs, while ensuring the integrity of the process

PROJECTS AND CLIENTELE
Current customers & projects
 Raah TV.
 Gradsy Institute
 Hafiz Consulting (Saudi Arabia)
 Bank Al Baraka
 Fast Communication
 Cyber Net Data Centre Solutions Karachi
 Wind form solutions with Power Engineering Research Group
 Medi Flow Pharma Electrical work Designing ( Ahbab Group)
COMPLETED PROJECTS
 Airport Hotel Karachi
 Khaadi factory
 SAFFRON
 MACRO
 Cyber Net
 Constructive mind, Islamabad
 Model CNG Station project
 FBR Karachi data Centre
 FBR Islamabad Data Centre
 Electrical designing Server room of private firm in Karachi
 IFFCO
 HYPERSTAR
 METRO
 KICTL
 NELCO
 COCA COLA
 PARCO
 CANDLE EMBROIDERY THREADS

QUALIFICATIONS

HAYSTEK Collaborative Solutions

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