2.
TCS
GROUP
MISSION
&
VISION
§ Our
Mission:
To
assist
our
clients
with
the
management
of
their
personnel,
assets,
systems,
processes
products
and
services
by
listening
and
treating
customers
as
professional
business
people.
§ Our
Vision:
Leadership
through
service
quality.
§ Our
Goal:
To
continually
meet
all
statutory
requirements,
technology
update
and
market
needs
exceeding
our
clients’
expectations
while
building
relationships
with
them
based
on
trust.
§ Our
Values:
-‐ We
focus
on
a
high
level
of
achievements
&
contribution.
-‐ We
have
trust
&
respect
for
individuals.
-‐ We
achieve
our
common
objectives
through
teamwork.
-‐ We
encourage
flexibility
and
innovation.
§ Our
Core
Purposes:
To
achieve
customer
satisfaction
in
any
service
we
provide
by
assisting
&
consulting
them
to
accomplish
their
objectives
&
targets.
Overview
CONNECTING
YOUR
BUSINESS
TO
THE
CONSULTANCY
RESOURCES
YOU
NEED
Founded
in
2006,
(TCS)
Technical
Consultancy
Services
Group
is
a
service
consulting
company
dedicated
to
support
organizations,
in
all
sectors
of
business,
industry
and
government.
We
provide
a
wide
range
of
consulting,
training,
supply
chain,
industrial
engineering
and
conformity
assessment
services
in
the
areas
of
Quality/Productivity,
Environmental,
Occupational
health
&
Safety,
Food
Safety,
information
security,
laboratory
and
social
accountability.
TCS
Group
growing
rapidly
with
the
vision,
as
one
of
the
leading
business
consulting
firm,
in
UAE
and
now
in
Egypt.
Our
success
is
a
result
of
our
unique
approach,
professionalism
and
our
commitment
to
stay
focused
to
our
customer
needs.
TCS
Group
providing
integrated
services
and
innovative
solutions
in
Q
HSE
management
whatever
the
asset,
product
or
business
sector.
TCS
Group
helps
companies
to
ensure
that
their
activities
are
in
compliance
with
applicable
international
standards,
to
reduce
their
risks,
and
to
improve
their
performance
in
order
to
create
long-‐term
value.
TCS
Group
can
assists
many
organizations
in
various
industries
including
Oil
&
Gas,
Manufacturing,
Pharmaceutical,
Chemical
&
Petrochemicals,
Engineering,
Construction,
Building
Management,
Information
Technology,
Food
&
Beverages,
University
/
Educational
Institution,
Water
Supply,
Pulp
&
Papers,
Laboratories,
Services,
etc.
flexible
solutions
for
your
business
needs
Technical
Consulting
Services
Group
Provides
a
Total
End
to
End
Solution
TCS
Group
Activities:
The
various
technical
services
and
solutions
offered
by
TCS
Group
cover
the
activities
of:
• Technical
Consultancy
Services
(TCS)
• Technical
Training
Services
(TRS)
• Technical
Conformity
Assessment
&
Inspection
Services
(TIS)
• Technical
Trading
and
Supply
Chain
Services
(TTS)
• Technical
Industrial
Engineering
Services
(TES)
Leadership
Through
Service
Quality
3.
Consultancy
Solutions
From
developing
reference
standards
to
controlling
manufacturing
processes,
from
technical
expertise
to
recommendation
for
project
implementation,
including
global
risk
management,
TCS
Group
helps
improve
company
performance.
This
technical
and
method
based
support
takes
the
form
of
timely
assistance
or
assuming
overall
QHSE
&
SA
management
and
sustainable
development.
Our
aim
is
to
provide
added
value
to
the
decision-‐making
process.
Training
Solutions:
Whether
theoretical
or
applied,
custom
or
standard,
in-‐house
or
open
to
different
companies,
training
is
also
a
source
of
value
creation.
Adapted
to
the
needs
of
the
customer,
training
is
based
on
TCS
Group
technical
expertise
in
the
QHSE
&
SA
sectors.
Conformity
Assessment
Solutions
TCS
Group
Helps
to
determine
whether
a
product,
service,
activity,
piece
of
equipment,
installation,
activity
or
organization
is
in
compliance
with
established
general
or
specific
requirements.
These
services
including
audits,
assessments,
tests,
measurements,
inspections
or
even
recommendations
for
compliance,
are
provided
in
laboratory
or
on
site.
Trading
&
Supply
Chain
Solutions
TCS
Group
has
offered
quality
products
and
services,
while
having
their
customers,
employees
and
represented
companies
at
the
heart
of
their
vision.
TCS
Group
is
the
sole
agent
of
SRI
Malaysia
fire
fighting
products
in
Egypt.
Over
the
years
TCS
Group
has
provided
top
quality
products
and
services
to
its
customers
by
supplying
of
all
types
of
FF
equipment’s,
safety
and
protection
related
equipment
and
services,
PPE,
Oil
&
Gas
control
valves,
industrial
pumps,
HSE
monitoring
devices
and
import
of
all
industrial
Oil
&
Gas
supplies.
Industrial
Engineering
Solutions
TCS
Group
is
a
specialized
company
in
the
field
of
fire
and
security
engineering.
With
the
passage
of
time,
the
company
has
expanded
its
expertise
in
the
field
of
designing,
procuring,
installation,
commissioning
and
maintenance
of
complete
fire
fighting,
fire
detection
and
protection
systems,
access
control
and
security
systems.
TECHNICAL
TRAINING
SERVICES
If
you
think
that
your
staff
needs
to
be
kept
up
to
date
with
the
latest
methods
and
good
practices
–
and
to
consistently
adopt
the
“right
attitude”
–
in
the
fields
of
quality,
health
&
safety,
environmental
protection
and
social
responsibility,
then
training
is
probably
the
solution.
Whether
theoretical
or
applied,
custom
or
standard,
in-‐house
or
open
to
different
companies,
training
is
also
a
source
of
value
creation.
Adapted
to
the
needs
of
the
customer,
training
is
based
on
TCS
Group
technical
expertise
in
the
QHSE
&
SA
sectors.
We
offer
across
a
large
scope
of
topics:
• comprehensive
and
cost-‐effective
solutions
to
your
training
needs,
whether
you
are
a
small
or
large,
local
or
multinational
organization,
• specialized
courses
based
on
real-‐life
situations,
• courses
tailored
to
your
specific
requirements,
backed
by
relevant
teaching
materials
and
literature,
delivered
either
in
your
own
premises
or
at
another
suitable
location.
• courses
delivered
in
an
open
format,
where
people
from
different
companies
can
exchange
ideas
and
discuss
with
TCS
experts.
We
also
offer
a
comprehensive
range
of
auditor
development
courses
registered
by
the
International
Register
of
Certificated
Auditors
(IRCA),
the
world's
largest
auditor
certification
body.
TCS
Group
training
courses
falls
under
the
following
categories:
• Training
in
certification
standards
(ISO
9001,
14001,
18001,
27000,
etc)
• Occupational
Health
related
courses
• Safety
related
courses
• Environmental
related
courses
• Risk
Management
related
courses
• Marine
Related
courses
• Lifting
Related
Courses
• Foods
Related
Courses
• Driving
Related
Courses
• Technical
Related
Courses.
• Specific
to
Activity
(Automobile,
Aeronautics
and
space,
Nuclear)
.
Leadership
through
Service
Quality
4.
Available
Courses:
1)
Training
in
certification
standards
(ISO
9001,
14001,
18001,
27000,
etc)
• QUALITY
MANAGEMENT
SYSTEMS
o ISO
9001:2008
Foundation
–
IRCA
2001
o ISO
9001:2008
QMS
Documentation
o ISO
9001:2008
Internal
Auditor
–
IRCA
2180
o ISO
9001:2008
Lead
Auditor
–
IRCA
2245.
• ENVIRONMENTAL
MANAGEMENT
SYSTEMS
o ISO
14001:2004
EMS
Building
o EMS
Internal
Auditor
o ISO
14001:2004
Auditor
Conversion
–
IRCA
2007
o ISO
14001:2004
Lead
Auditor
–
IRCA
2017
o EMS
Awareness
Course
•
HEALTH
&
SAFETY
MANAGEMENT
SYSTEMS:
o Introduction
to
OHSAS
18001
o OH&SMS
Internal
Auditor
o OH&SMS
Auditor
Conversion
–
IRCA
2010
o OH&SMS
Lead
Auditor
–
IRCA
2020
• INFORMATION
SECURITY
MANAGEMENT
SYSTEMS
o ISMS
and
27001:2005
Awareness
o ISO
27001:2005
Series
Foundation
o ISMS
Building
Course
o ISMS
Internal
Auditor
o ISMS
Auditor
Conversion
–
IRCA
2060
o ISMS
Lead
Auditor
–
IRCA
2016
• INTEGRATED
MANAGEMENT
SYSTEMS
(IMS)
o Introduction
to
IMS
o IMS
Internal
Auditor
o IMS
Lead
Auditor
o QHSE
IMS
o QHSE
School
Level-‐3
o QHSE
School
Levl-‐2:
Understanding
QHSE
2) Marine
Related
courses
o Introduction
to
International
Safety
Management
(ISM)
o ISM
Internal
Auditor
Course
o ISPS
Training
course
for
Ship
Security
Officers
and
Company
Security
Officers
o Train
the
Trainer
for
DPA
&
SSO
o Marine
Debris
3) LIFTING
RELATED
COURSES
o Cradle
Operator
o Crane
Operation
Cargo
Handling
o Crane
Operator
Training
o Crane
Supervisor
Training
o Lifting
Plan
Training
o Lifting
Standards
Training
o Site
Assessment
for
Riggers
/
Crane
Operators
o Rigging
&
Slinging
o Forklift
Operator
Driving
TRAINING
GUIDE
This
is
our
training
guide
to
all
our
QHSE
training
courses
offered
to
our
customers.
This
guide
contains
a
list
of
SHE
courses
including
courses
titles,
program,
course
objectives,
contents
and
course
fees.
This
guide
is
meant
to
help
our
client
managers
/
employees
in
three
ways:
1. For
locating
courses
appropriate
to
their
needs
and
interests;
2. For
Support
in
meeting
your
SHE
business
needs
of
your
organization;
and
3. For
build
the
relevant
professional
skills
to
move
our
clients
to
the
SHE
world
class
systems.
The
guide
has
a
lot
of
training
and
development
activities
planned
for
the
year
in
a
targeted
and
focused
manner
in
addressing
the
Safety,
health
and
environmental
priorities.
Training
is
not
only
about
attending
courses,
but
we
believe
that
transfer
of
learning
in
a
shared
responsibility
and
seek
your
help
in
ensuring
that
learning
is
applied
back
at
work
place
are
the
areas
we
focus
on.
Training
follow
up
is,
therefore,
important
and
it
is
our
sharing
responsibilities
with
you
to
apply
the
learning
back
at
work.
As
stated
in
our
policy,
we
committed
to
provide
high
standards
of
Quality,
Occupational
Health,
safety
and
Environmental
consulting,
training
to
our
clients
to
ensure
continual
improvement
of
QHSE
at
Egyptian
business,
so
we
invite
our
clients
to
contribute
to
the
training
effort
through
suggestions
on
content
and
design,
sharing
your
experiences
/
best
practices
and
your
feedback
on
this
guide,
what
you
like
about
it
and
what
could
be
improved
in
the
next
time.
We
also
request
your
help
in
identifying
the
nominations
from
your
organization
at
least
three
weeks
prior
to
starting
course,
so
that
it
helps
us
to
plan
well
ahead
our
programs.
Leadership
through
Service
Quality
5.
4)
SAFETY
RELATED
COURSES
o PTW
o Working
at
heights
o Safe
working
with
LV
Electrical
Equipment
o Safe
working
with
HV
Electrical
Equipment
o Fire
Fighting
o First
Aid
o CPR
o Safe
Handling
of
Enzymes
o Noise
At
Work
o Loss
Control
Management
o Confined
Space
Entry
o OSHA
o H2S
o HSE
Contractor
Management
o Scaffolding
o Accident
/
Incident
Management
o Construction
Safety
o Crisis
&
Emergency
Management
o Chemical
Hazard
o PPE
o Body
Control
Techniques
(BCT)
o Ergonomics
o Ergonomics
offshore
o Drug
Training
o Fall
Protection
o Hand
Safety
o Hazmat
Security
o Protecting
the
Human
Machinery
o Hazard
Observation
o Self-‐Assessment
Managers
o Behaviour
Management
o Dropped
Objects
Awareness
Training
Level1
o Electrical
Safety
level-‐1
o Explosive
Awareness
level-‐1
o Fire
Safety
Level-‐1
o Learning
From
Incident
–
Preventing
repetition
o Offshore
Survival
Awareness
o QHSE
NEST
(New
Employee
Safety
Training)
o QHSE
Personnel
Security
o IPP
(Injury
Prevention
Program)
o Workshop
Safety
Level-‐1
o Workshop
Safety
Level-‐2
o LOTO
(Lock
Out
/
Tag
Out)
o ADESCO
o Introduction
to
ADNOC
Guidelines
on
HSE
o ADNOC
Group
HSE
systems
For
Contractors
and
System
Implementation
5)
ENVIRONMENTAL
RELATED
COURSES:
o Air
Emission
o Water
Management
o Waste
Management
o 5X5
Environmental
Matrix
o Environmental
Awareness
o Environmental
Issues
o Air
Sampling
Methods
and
Consideration
o Environment
level
1
o Environment
level
2
o Facility
Environmental
Management
Our
Approach
to
Training:
The
training
processes
and
courses
described
in
this
guide
are
an
expression
of
TCS
commitment
to
the
personal
growth
and
development
of
all
our
client
employees.
In
line
with
this,
our
training
efforts
are
aimed
at:
§ Support
our
client
business
QHSE
strategy.
§ Helping
your
managers
satisfies
QHSE
goals
through
developing
of
individuals
and
teams
to
meet
the
QHSE
needs
of
your
organization.
§ Continuously
develop
skills
and
competencies
of
your
people.
§ Enable
your
employees
to
align
themselves
within
new
QHSE
process
and
culture.
Our
courses
will
be
reviewed
based
on
participant
feedback,
as
well
as
discussions
with
your
organization
departmental
heads.
The
conceptual
model
for
our
training
process
described
in
the
following
figure:
Leadership
through
Service
Quality
6.
6)
OCCUPATIONAL
HEALTH
RELATED
COURSES:
o Occupational
Health
&
Hygiene
o H1N1
o Employee
Access
Medical
Records
o Malaria
Training
o Malaria
Control
Program
o Respiratory
Hazard
and
Respiratory
Protection
o Respiratory
Protection
Training
o Hearing
Conversion
Training
o Heat
Stress
o Health
Assessment
and
Fitness
o Bird
Flu
For
Employees
o Health
Training
for
Managers
o Sleep
Disorder
and
Sleep
Management
o Extreme
Climates:
The
Heat
o Extreme
Climates:
The
Cold
o Contagious
Disease
o TESTING
THE
DRINKING
WATER
o Vaccinations
and
You
o Stop
Smoking.
7)
RISK
MANAGEMENT
RELATED
COURSES:
o Introduction
to
identification
and
evaluation
of
Environmental
Impacts
&
Aspects
o Occupational
Health
&
Safety
Hazard
Analysis
&
Risk
Assessment
o HAZOP
o PHA
o THA
o JSA
o SWIFT
o COMAH
o Qualitative
&
Quantitative
Risk
Assessment
o QRA
o Loss
Prevention
Team
o Hazard
Communications
o Risk
Assessment
and
Management
o Risk
Assessment
Analysis
Program
o Hazard
identification
level-‐1
8)
DRIVING
RELATED
COURSES:
o SMARRT
Drive
Course
o Extended
Hours
Course
o Commentary
Drive
Course
o Fatigue
Management
o Journey
Management
Plan
o Supervisor
Alcohol
Training
o Supervisor
Drug
Training
o Winter
Driving
orientation
o Winter
Driving
Tips
o Reverse
Parking
o Safe
Driving
in
Dusty
Environments
Identifying
of
Training
Needs:
Identifying
of
our
clients
training
needs
is
one
of
the
fundamental
prerequisites
for
our
effective
development
strategy
to
identify
the
knowledge
and
skills
for
your
employees
need
to
perform
their
work
safely.
The
system
we
follow
in
identifying
the
needs
is
done
by
derive
a
comprehensive
listing
of
the
training
required
to
enable
each
client
employee
to
perform
his
or
her
job
properly,
which
means
performing
in
compliance
with
requirements
for
production
and
safety.
To
help
our
clients
to
identify
their
employees
training
needs,
we
advised
the
using
of
the
following
standard
techniques
(if
applicable
to
your
organization),
those
are:
§ Revision
of
the
work
activities
and
responsibilities
for
all
occupations.
§ Revision
of
the
critical
task
analysis
and
procedures.
§ Revision
of
the
underlying
causes
relating
to
lack
of
inadequate
training
of
previous
accidents.
§ Revision
of
the
hazard
identification
and
risk
assessments.
§ Revision
of
the
inspection
report
analysis
§ Revision
of
the
changes
in
process
design,
work
methods,
equipment,
materials
management
analysis.
§ Revision
of
the
operating
procedures
§ Revision
of
the
applicable
regulations
and
standards.
Fulfilling
the
Needs:
Once
your
training
requirements
have
been
established
for
each
of
your
occupations,
we
can
assist
you
in
identifying
the
training
courses
needed
to
fulfil
your
goals
needs
to
develop
skills
and
competencies
of
your
people
to
meet
the
SHE
needs
of
your
organization.
To
help
you
and
ensure
this
is
done,
a
list
of
QHSE
training
courses
program
along
with
which
the
course
is
designed
for,
course
objectives,
course
contents
has
been
developed
by
us
and
attached
here
with.
Most
of
the
training
courses
will
be
delivered
to
you
in
your
location
by
our
own
resources.
Some
of
the
courses
will
use
external
agencies
experts,
for
those
the
qualifications
of
the
instructors
will
be
determined
prior
to
any
training
take
place.
Leadership
through
Service
Quality
7.
9)
TECHNICAL
REALTED
COURSES:
o Ultrasonic
Testing
(UT)
o Radiographic
Testing
(RT)
o Magnetic
Particle
Testing
(MPT)
o Liquid
Penetration
Testing
(LPT)
o CE
Marking
Awareness
–
Multidirective
o CE
Marking-‐Machinery
o Offshore
Pipeline
Design.
10)
QUALITY
RELATED
COURSES:
o Service
Quality.
o QMS
Building
Course
o Product
Recall
11)
FOOD
SAFETY
REALTED
COURSES:
o Hazard
Analysis
Critical
Control
Point
(HACCP)
o SAFE
FOOD
AND
WATER
12)
INFORMATION
SECURITY
RELATED
COURSES:
o Data
Security
and
protection
o IT
Security
Laptop
Loss
Prevention
o Managers
Information
Security
Awareness.
Evaluation
of
training:
One
of
the
most
areas
for
continual
improvement
is
the
feedback
coming
from
the
participants
to
evaluate
our
courses.
The
evaluation
process
can
be
greatly
enhanced
if
participants
write
to
us
using
the
evaluation
sheet
after
their
training,
giving
their
views
on
the
following:
• Meeting
their
objectives.
• The
most
like
topics
in
the
course.
• The
least
useful
topics
in
the
course.
• Suggestions
for
improving
the
value
of
the
course
in
terms
of
contents
and
organization.
• Key
learning
from
the
course.
• How
the
key
learning
will
be
putted
into
actions
back
at
the
work
environment.
Such
evaluation
will
take
into
our
account
in
improving
and
developing
future
courses.
We
expect
participant
reactions
in
this
issue
and
recording
of
all
session
feedback
to
be
given
to
us
using
the
course
evaluation
format
attached
here
with.
Follow-‐up
System
As
we
said
before
training
is
not
only
about
attending
courses,
but
we
believe
that
transfer
of
learning
in
a
shared
responsibility
and
seek
your
help
in
ensuring
that
learning
is
applied
back
at
work
place
are
the
areas
we
focus
on.
Training
follow
up
is,
therefore,
important
and
it
is
our
sharing
responsibilities
with
you
to
apply
the
learning
back
at
work.
Following
the
course,
lesson
learning
and
the
key
action
plan
will
be
forward
by
our
foundation
to
our
client
departmental
heads
/
managers
to
follow
up
with
the
each
participant
his
action
plan
and
how
the
learning
is
will
be
applied
back
into
the
workplace.
Leadership
through
Service
Quality
8.
CONSULTING
TRAINING
CONFORMITY
ASSESSMENT
&
INSPECTION
TRADING
&
SUPPLY
CHAIN
INDUSTRIAL
ENGINEERING
By
combining
its
expertise
and
know-‐how,
TCS
Group
offers
integrated
services
and
innovative
solutions
in
QHSE
management
to
resolve
specific
issues.
Clients’
Needs
• Obtain
or
maintain
a
license
to
operate
• Ensure
compliance
with
regulations
and
standards
• Reduce
risk
throughout
production
or
construction
and
life
cycle
of
products,
equipment
or
assets
• Minimize
maintenance
costs
• Assess
and
manage
impact
of
activities
• Contribute
to
sustainable
development
• Fulfil
technical
requirements
• Ensure
optimal
performance
and
reliability
of
installations,
equipment
and
processes
• Bring
products
to
worldwide
markets
more
quickly
• Monitor
performance
and
quality
of
products
and
processes
• Protect
brands
• Secure
a
competitive
advantage
through
certification
• Identify
and
disseminate
best
practices
• Develop
technical
skills
of
staff
Our
Markets
Aeronautics
–
Agriculture
–
Automotive
–
Construction
&
Real
Estate
–
Consumer
Products
–
Food
–
Governments
&
Public
Organizations
–
Industrial
Equipment
–
International
Trade
–
IT,
Telecoms
&
Electronics
–
Maritime
Industry
–
Mines
& Minerals
–
Oil
&
Gas
–
Power
& Utilities
–
Process
Industries
–
Retail
–
Services
–
Transport
& Infrastructures
TCS
Group
UAE
Office
Egypt
Office
Phone:
+2
02-‐
38320798
Fax.:
+2
02-‐
38339332
Mobile:
+971
50
2675782
Mobile:
+2
010-‐9888-‐1271
Email:
tcs.group.eg@gmail.com
Email:
adewafi@tcsgroupeg.com
info@tcsgroupeg.com
training@tcsgroupeg.com
Web
Site:
tcsgroupeg.com
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