E handelssnack-Stockholm

•

0 likes•331 views

Åsa Jonsson

Technology Design

Attract
Welcome
Interest & engageConvert
Nurture
Ads, search…
Landing pages…
Product display, search,
content…
Basket, checkout, cart
recovery mail…
Confirmation e-mails,
newsletters… But also
delivery of the product
Desktop
Mobile
Tablets
Phone
Store
Digital
Visitor
journey

Attract Welcome Interest Convert Nurture
Web
Phone
E-mail
Store

9
Define
Goals
Monitor Analyse
Report
ActImprove
PROCESS
SKILLS
TOOLS
Sales
Customer
Experience
Operational
Excellence
Cost
Reduction

Is there something with our site?
Is there something with our offer?
Is there something with our terms?
Is there something with the technology?
Is there something with the organisation?

”Best practice is
somebody elses best
practice”

Brightstep AB
Mäster Samuelsgatan 42
111 57 Stockholm
Sweden
Åsa Jonsson
+46 70 536 03 66
Asa.jonsson@brightstep.se
www.brightstep.se
Twitter: @sayonsson
Linkedin: http://www.linkedin.com/in/asajonsson

What's hot

Intracto - PWA presentationHans Smellinckx

We need to move on !! Build seamless experiences that recognize the user and ...Eirik Norman Hansen

2 Years in 20 minsCauwill Technologies

10 Customer Experiences Your Customers Demand!Gerry Moran

Death of a salesmanChaim Yudkowsky

Ve interactive Presentatie eTrade Conference - WinkelwagenverlatingOlivier Van Baeveghem

Kroger- Hayley Efirdheefird

What's hot (7)

Intracto - PWA presentation

We need to move on !! Build seamless experiences that recognize the user and ...

2 Years in 20 mins

10 Customer Experiences Your Customers Demand!

Death of a salesman

Ve interactive Presentatie eTrade Conference - Winkelwagenverlating

Kroger- Hayley Efird

Viewers also liked

Brightstep: Kundresan 2 okt 2013Åsa Jonsson

DIBS: Webinar for dummiesÅsa Jonsson

Basics of SAP for noobs (dummies)vins049

How to Build a Dynamic Social Media PlanPost Planner

Lightning Talk #9: How UX and Data Storytelling Can Shape Policy by Mika Aldabaux singapore

SEO: Getting PersonalKirsty Hulse

Succession “Losers”: What Happens to Executives Passed Over for the CEO Job? Stanford GSB Corporate Governance Research Initiative

Viewers also liked (7)

Brightstep: Kundresan 2 okt 2013

DIBS: Webinar for dummies

Basics of SAP for noobs (dummies)

How to Build a Dynamic Social Media Plan

Lightning Talk #9: How UX and Data Storytelling Can Shape Policy by Mika Aldaba

SEO: Getting Personal

Succession “Losers”: What Happens to Executives Passed Over for the CEO Job?

Similar to E handelssnack-Stockholm

E handelssnack-sthlm-Åsa JonssonTulos Helsinki Oy

X: The Experience When Business Meets Design - GetAbstract SummaryBrian Solis

Vicki Allpress Hill Workshop Handoutpewcenterforartsheritage

Vicki Allpress Hill Online Web Marketing Presentationpewcenterforartsheritage

Business KnowledgeMiodrag Kostic, CMC

TechEvent 2019: Intelligent use of data - Why, how, what; Adrian Hummel - Tri...Trivadis

Diana Bett - eCommerce Day Africa Blended [Professional] Experience 2023eCommerce Institute

SAP Customer Experience Gold GuideIn Mind Cloud

Data the lifeblood of a culture of experimentation - iih nordic - marketing...Steen Rasmussen

Frameworks Marketing Presentationcamillesobrian

Driving cultural changes to improve Customer Experience Christopher Brooks

Solteq and Descom – Modern Digital Commerce Service ProviderDescom

7 michael mokhberi apptus sebcJetshop

Brand Engagement & The Episerver DXC ServiceScott Reed

Business KnowledgeMiodrag Kostic, CMC

Digital Transformation - How to Deliver Meaningful ResultsBizagi

Online Booking Engine-ANMsoftguestbf0147

Online Booking EngineRamit Roy

Online Booking Engine-ANMsoftramit.roy

Teqsense company profile presentationTeqsense

Similar to E handelssnack-Stockholm (20)

E handelssnack-sthlm-Åsa Jonsson

X: The Experience When Business Meets Design - GetAbstract Summary

Vicki Allpress Hill Workshop Handout

Vicki Allpress Hill Online Web Marketing Presentation

Business Knowledge

TechEvent 2019: Intelligent use of data - Why, how, what; Adrian Hummel - Tri...

Diana Bett - eCommerce Day Africa Blended [Professional] Experience 2023

SAP Customer Experience Gold Guide

Data the lifeblood of a culture of experimentation - iih nordic - marketing...

Frameworks Marketing Presentation

Driving cultural changes to improve Customer Experience

Solteq and Descom – Modern Digital Commerce Service Provider

7 michael mokhberi apptus sebc

Brand Engagement & The Episerver DXC Service

Business Knowledge

Digital Transformation - How to Deliver Meaningful Results

Online Booking Engine-ANMsoft

Online Booking Engine

Online Booking Engine-ANMsoft

Teqsense company profile presentation

Recently uploaded

GenCyber Cyber Security Day PresentationMichael W. Hawkins

A Domino Admins Adventures (Engage 2024)Gabriella Davis

How to convert PDF to text with Nanonetsnaman860154

Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...Igalia

Handwritten Text Recognition for manuscripts and early printed textsMaria Levchenko

Powerful Google developer tools for immediate impact! (2023-24 C)wesley chun

How to Troubleshoot Apps for the Modern Connected WorkerThousandEyes

Exploring the Future Potential of AI-Enabled Smartphone Processorsdebabhi2

The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdfEnterprise Knowledge

Understanding Discord NSFW Servers A Guide for Responsible Users.pdfUK Journal

IAC 2024 - IA Fast Track to Search Focused AI SolutionsEnterprise Knowledge

Axa Assurance Maroc - Insurer Innovation Award 2024The Digital Insurer

Finology Group – Insurtech Innovation Award 2024The Digital Insurer

Boost PC performance: How more available memory can improve productivityPrincipled Technologies

Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...Drew Madelung

The Codex of Business Writing Software for Real-World Solutions 2.pptxMalak Abu Hammad

Workshop - Best of Both Worlds_ Combine KG and Vector search for enhanced R...Neo4j

Advantages of Hiring UIUX Design Service Providers for Your BusinessPixlogix Infotech

CNv6 Instructor Chapter 6 Quality of Servicegiselly40

Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024The Digital Insurer

Recently uploaded (20)

GenCyber Cyber Security Day Presentation

A Domino Admins Adventures (Engage 2024)

How to convert PDF to text with Nanonets

Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...

Handwritten Text Recognition for manuscripts and early printed texts

Powerful Google developer tools for immediate impact! (2023-24 C)

How to Troubleshoot Apps for the Modern Connected Worker

Exploring the Future Potential of AI-Enabled Smartphone Processors

The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf

Understanding Discord NSFW Servers A Guide for Responsible Users.pdf

IAC 2024 - IA Fast Track to Search Focused AI Solutions

Axa Assurance Maroc - Insurer Innovation Award 2024

Finology Group – Insurtech Innovation Award 2024

Boost PC performance: How more available memory can improve productivity

Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...

The Codex of Business Writing Software for Real-World Solutions 2.pptx

Workshop - Best of Both Worlds_ Combine KG and Vector search for enhanced R...

Advantages of Hiring UIUX Design Service Providers for Your Business

CNv6 Instructor Chapter 6 Quality of Service

Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024