1. DORESA D. ARMSTRONG
P.O. Box 2534Durham, NC27715
armstrong.doresa08@gmail.com 919-224-9531 (c)
PROFESSIONAL PROFILE
Over 20 years of applied customer service, business management and clinical researchexperience,
demonstrating strong leadership, entrepreneurial and multi-tasking skills in a decision making environment
HIGHLIGHTS OF QUALIFICATIONS
Word, Excel, Powerpoint, Crystal Web, MAC
related products, internet
RTMS, PQRS, CTMS, Clintrak, ORACLE Clinical, Grant writer
Rightfax, UNIX, OSX Data management (Systems, Implementation,
Strong public speaking and training QA)
Clinical Operations
10-key, AS400, cash registers,quickbooks Author for Clinical Industry Publications
Founder/CEO of Daughters without Dads Inc.
Key Player in Start-up business CARF accreditation ( 501c(3) non-profit charity)
FUNCTIONAL STRENGTHS
Office Administration andProject Management
Verified and maintained client and customer information (contact, billing, orders) in database
Maintained responsibility for a 200 plus business unit financials measures such as, sales, assets, operating budget,
project revenues, etc.
Performed data management functions and was responsible for reportingand the maintenance of Master files
Designed and implemented phone contact monitoring reports and protocols
Reviewed, edited, monitored and negotiated over 5,000 contracts to include being point-of-contact for all parties
Trained both internal and external staff on company and client policies
Performed general clerical duties including answer phones (Multi and Single-Line, file, type, schedule appointments,
receive and distribute mail, organize office, order supplies and deal with vendors (billing, invoicing, receiving)
Established recruiting requirements by studying state regulations, organizations plans and objectives and by
meeting with managers to discuss needs.
Determined applicants qualifications by reviewing resumes, interviewing applicants, analyzing responses, verifying
references and comparing qualifications to job requirements.
Demonstrated phone skills, people skills, employment law knowledge, good judgment and organizations skill while
being responsible for delivering all facets of recruiting success.
Assisted with writing and editing of promotional literature, newsletters, direct marketing, and Internet marketing
projects
Produced campaign analytics reports as required
Supported multi-functional team with product positioning and new product launch strategies.
Created the promotional means to promote the firm to the target audience
Aided marketing and sales managers to represent effectively company‟s services in the media
Implemented standard projects in marketing – Designed and managed newsletters, research papers, presentations,
event support materials, brochures
Customer Care and Retail Support
Developed relationships with intra/inter and third-party customers and co-workers
Assisted clients in identifying needs and creating processes to link with resources
Worked with vendors to identify company or project needs, negotiate agreeable pricing, order merchandise, keep
ahead of inventory
Stock and price merchandise, maintain inventory and perform loss prevention functions
Conduct close-out activities and reconciliations on registers and accounts
Administer medication, transport clients to appointments, and plan and organize activities to increase self-sufficiency
2. Identified prospective customers by using business directory, following leads from existing clients, participating in
organizations and clubs, and attending weekly SGA trainings.
Estimated or quoted prices, credit or contract terms and delivery dates.
Answered customers „questions about products, prices, availability.
Provided customers with product samples and catalogs.
Arranged and direct delivery of products to ensure customer satisfactions.
Research and Data Management
Processed and review documents, contracts, informed consents and budgets
Participated in data collection and dissemination to include transfers, summaries and reports
Assured protocol and policy compliance
Worked with team to design SOP‟s and protocols
Analyzed and provide feedback on QA strategies, implementing changes as needed
Co-author of three articles for industry magazines
Supervised AOA (7 sites/160 subjects), LEADe (50 sites/200 subjects), GARP (1 site/200 subjects)
Performed auditor role on several financial, legal and research projects
Community Involvement
Established a 501c3 non-profit charity from the grassroots
Created Business Branding and/or Marketing via website design, social networking and media exposure
Guest Speaker on “The Empowerment” Hour interviewed by Joel Wiggins and WJRD radio
Achieved Fundraising goals by grant writing, radio interviews, newspaper interviews and by attaining business
sponsors (e.g. Frame Warehouse, Quality Care Solutions, Honey Baked Ham, State Farm Insurance and Cricket
Wireless
PROFESSIONAL CHRONOLOGY
Marketing Specialist, HLC Government Services – Durham, NC 2012-Present
Safety Operations Coordinator 1 (Contract), Quintiles – Durham, NC 2011
Counselor, (NC Legal Aid), Durham, NC 2009 - 2011
Human Resource Manager,(Quality Care Solutions) – Raleigh, NC 2008 - 2009
Clinical Data Coordinator, (Kelly Scientific -Temporary) – Durham, NC 2005
Clinical Trials Specialist, (DukeMedicalCenter) – Durham, NC 2002-2005
Clinical Research Assistant I, (PPD Development) – Durham, NC 1998-2002
EDUCATION
Candidate for Bachelor of Arts, North CarolinaCentralUniversity, Durham, NC
Major: Psychology (Second Semester- Junior Status)
Completed 100+ hours of Professional Continuing Ed through PPD, Duke, ShawUniversity and MountOliveCollege
Topics included: First Time Supervisor, Conflict Management, and Medical Imaging in Clinical Trials, Medical
Terminology and Regulatory Documents.
