An Analysis on Management information systems of Meditrust ltd

An Analysis
On
Management Information System
Of
Meditrust Limited
Prepared By:
Ariful Hauqe Shuvo
ID: 181-14-2652
Program: MBA
Major in Management Information System
Department of Business Administration
Daffodil International University
i

An Analysis
On
Management Information System
Of
Meditrust Limited
Submitted To:
Mr. Mahbub Parvez
Associate Professor and Head
Department of Tourism & Hospitality Management
Faculty of Business & Entrepreneurship
Submitted By:
Ariful Hauqe Shuvo
ID: 181-14-2652
Program: MBA
Date of Submission: March, 2020
ii

Letter of Transmittal
Date: March, 2020
To
Mr. Mahbub Parvez
Subject: Submission of Internship Report titled “An Analysis on Management
Information System of Meditrust Limited”.
Dear Sir:
I take enjoyment in submitting the report titled “An Analysis on Management
Information System of Meditrust Limited” which is a requirement to complete the
MBA degree from Department Business Administration for your approval. I have
completed the report in due time and met all the proposed objectives. I have tried my best
to generate this report a complete and helpful one.
It has to be mentioned that without your recommendation and collaboration it would not
be possible for me to complete this report. I shall be grateful to answer any sort of queries
you think needed regarding this report.
Yours Sincerely,
Ariful Hauqe Shuvo
ID: 181-14-2652
Program: MBA
iii

Approval Certificate
This is to certify that Ariful Hauqe Shuvo, ID: 181-14-2652, Program: MBA, Major in
Management Information System, Department of Business Administration, Daffodil
International University, has successfully completed his internship at Meditrust Limited,
Panthopath, Dhaka and has prepared this internship report under my direct supervision.
His assigned internship topic is “An Analysis on Management Information System of
Meditrust Limited”. I believe that the report is admirable of fulfilling the partial
requirements of MBA program.
He has completed the report by himself.
Mahbub Parvez
iv

Acknowledgment
At the beginning, I would like to express my gratitude to Almighty Allah, the most
compassionate and constructive for empowering me to prepare the report within the
scheduled time.
I would like to express my profound gratitude and wholehearted respect to my internship
supervisor Mr. Mahbub Parvez, Associate Professor and Head, Department of Tourism
& Hospitality Management, Faculty of Business & Entrepreneurship, Daffodil
International University for his valuable suggestion, positive criticism and constant help
throughout the work and in preparation of this report.
I also express my warm gratitude and cordial thanks to the management and some
officials of Meditrust Limited, Panthopath, Dhaka who have given me the opportunity to
work with them and help me a lot by providing the information and enabling me to
prepare this report. I have received their generous help and support.
I am also owed to each individual who concerned inside and outside of Meditrust Limited
in carrying out this report.
v

Executive summary
Decision making is the integral part of functioning any organization. Managers need to take
right decision at the right time to bridge the gap between need and expectation. To facilitate
better flow of information Management Information Systems (MIS) need to be generated.
Thus it is important to have an understanding about MIS followed in an organization by all
levels of management in order to take effective decisions.
A management information system collects and processes data (information) and provides
managers that information at all levels who use it for decision making, planning, program
implementation, and control. The MIS has many roles to perform like the decision support
role, the performance monitoring role and the functional support role.
The objective of the study is to analyze the Management Information System of Meditrust
Limited. In order to make the report more meaningful and presentable the report is based on
two sources of data and information called primary and secondary sources of data. The whole
report is divided into four parts. First part is the introduction part which includes- objectives,
methodology, scope, limitations of the study, second part consists of organizational overview,
Mission & Vision of Meditrust Limited. Departments, Products, Business Unites, and SWOT
analysis also describe in this part.
In the third chapter the basic about Management Information System is discussed. It includes;
Concepts of Management Information System, Definition of MIS, Introduction of different
kinds of Information system, Roles of MIS, Benefits of MIS, Types of MIS, Challenges and
problems of MIS & MIS practices in Bangladesh. The last part includes discussions, analysis,
findings, recommendations and conclusion.
vi

Table of Contents
CHAPTERS PARTICULARS PAGES
Title page ii
Letter of Transmittal iii
Approval certificate iv
Acknowledgement v
Executive summary vi
Table of content vii-viii
Chapter-01 Introduction 01-04
1.1 Origin of the Report 02
1.2 Background of the Study 02
1.3 Scope of the study 03
1.4 Objectives of the Study 03
1.5 Methodology of the Study 03-04
1.6 Limitations of the Study 04
Chapter-02 Organizational Overview of Meditrust Limited 05-14
2.1 Overview of Meditrust Limited 06
2.2 Mission of Meditrust Limited 06
2.3 Vision of Meditrust Limited 06
2.4 Efficiency of Meditrust Limited 06
2.5 Customer Service of Meditrust Limited 07
2.6 Department of Meditrust Limited 07
2.7 Organogram of Meditrust Limited 08
2.8 Products of Meditrust Limited 09-10
2.9 Meditrust Limited, Top Leading Company In 11
Bangladesh.
2.10 Business Unit of Meditrust Limited 12
2.11 SWOT analysis of Meditrust Limited 13-14
Chapter-03 Learning Part 15-20
3.1 Concept of management information systems (MIS) 16
3.2 Management Information System 16
vii

3.3 Definition of (MIS) 16
3.4 Introduction of different kinds of information systems 17
3.5 Role of MIS 17
3.6 Benefits of MIS 17-18
3.7 Types of MIS 18-19
3.8 Challenges and problems of MIS: 19
3.9 MIS practices in Bangladesh 20
Chapter-04 Discussion, Analysis and Findings 21-31
4.0 Discussion 22
4.1 The requirements of healthcare managers for an HIS 22
4.2Interpretation of organizational and work processes in 23
relation to HIS
4.3 Management Policy of Meditrust Limited 24
4.4 Computerization of Meditrust Limited 24
4.5Management information system model for process- 25-26
oriented healthcare
4.6 Potential Area 27
4.7 Problems Identified 28
4.8 Recommendations 29
4.9 Conclusion 30
References 31
viii

1.1 Origin of the Report
Management Information Systems is a significant issue now. To increase the work
situation better it is now using MIS in all divisions of the organization. Management
Information Systems refers generally to a computer-based system that provide managers
tools for organizing, evaluating their department professionally. In order to provide past
& present information, MIS can comprise software that helps in decision making, it also
comprises data property, hardware resources of a system, choice support systems, people
management and project management applications, and any computerized processes that
allow the department to run in a systematic manner.
1.2 Background of the Study
This report has been prepared as a requirement to complete MBA program. I am very
glad for getting the opportunity to accomplish my practical training in the Meditrust
Limited. The topic has been duly approved by my honorable supervisor, Mr Mahbub
Parvez. The reason behind choosing this topic is to know about the Management
Information System of Meditrust Limited. This Internship report therefore shows how
much the Meditrust Limited use the Management Information System to operate their
business.
2

1.3 Scope of the study
This internship report mainly analyzed the Management Information System of Meditrust
Limited‖. This report consists of the writer’s explanation and on the job experiences
during the internship period at Meditrust Limited. The study may be supportive for
students those are involved to create a carrier in this sector and for the related persons or
organization.
1.4 Objectives of the Study
The main objective of the study is to analyze the Management Information System of
Meditrust Limited.
Specific objectives are
 To identify the elements of MIS.
 To know about the Management Information Systems (MIS) of Meditrust
Limited.
 To identify the problems of the system that Meditrust Limited follows.
 To provide some suggestion to overcome the problems that are identified.
1.5 Methodology of the Study:
The study requires a methodical procedure from selection of the topic to preparation of
the final report. The overall procedure of methodology has been given as below-
Data Collection:
The data used to provide this report has been collected from the Primary & secondary
sources.
Primary sources are:
 Officers
 Supervisors
 Users
3

Secondary sources:
Secondary data are collected form the following sources:
 Annual reports of Meditrust Limited.
 Internet, Web site of Meditrust Limited: https://www.mtl-bd.com/
 Newspapers, Journals, etc.
Method of data collection:
 Consultation with officials.
 Study of Relevant documents.
 Observing the operations of different Departments of the company.
 Discussion with the supervisor.
Data analysis and report writing: Collected data were analyzed, synchronized and plotted
in a systematic manner. To write the report MS word is used. MS excel is used to show
diagram and analysis. Finally report is prepared according to the guide line provided by
the university.
1.6 Limitations of the Study
I have faced some limitations while preparing this report which is listed as follows:
Due to the secrecy and confidentiality company didn’t disclose all information.
I was not assigned for a specific task in each day. So, I was not able to appreciate the
organization behavior properly.
Large scale involvement was not possible due to constraints and restrictions imposed
by the organization.
4

Chapter Two
Organizational Overview of
Meditrust Limited.
5

2.1 Overview of Meditrust Limited
Meditrust Limited is a supplier of high-end goods and services to the medical and allied
health care industry, with sales and service offices all through Bangladesh. Partnering
with prominent global leaders, Meditrust offers the latest in medical technology and is
powered by the mission to make life better through quality products and extraordinary
service. Their general range of innovative high class goods and integrated solutions work
jointly to create an effective and efficient working. They are currently the restricted
Distributor of GE Healthcare in Bangladesh. Address : 20/4, west panthapath (2nd Floor),
Dhaka-1205
2.2 Mission of Meditrust Limited
To provide their customers with the greatest possible service and support through the
supply of elevated technology, value-added medical products, equipments and
disposables and in-turn attain their goal to provide improved and quality health care for
everybody.
2.3 Vision of Meditrust Limited
From the opening of its birth, the companies tried to provide the public the best medical
care by provided that the best medical tools.
2.4 Efficiency of Meditrust Limited
They are continually trying to develop their efficiency in their business operations as a
method to increase production. For such they are continually challenging their salespeople
to develop on their closing ratio. Additionally, they are trying to execute a new logistic
process to reduce their delivery moment of medical equipment’s.
6

2.5 Customer Service of Meditrust Limited
While production with probable consumers they always try to expand the perception that
they are easy to do business with. Furthermore, the always try to improve their response
time to customer complaints and queries. To help with such goals they have developed an
objective to raised the number of service engineers each year so that they can guarantee
their customers that their phone calls and/or mails will be established and returned/replied
to previous to the end of the business daytime.
2.6 Department of Meditrust Limited
 Accounts Department
 Finance Department
 Marketing Department
 MIS Department
 Healthcare Research Program
 Clinical Decision Support Research Area
 Home Healthcare Business Area
 Patient Care Research Area
 Product and Process Development Service
 Quality and Reliability Service
7

2.7 Organogram of Meditrust Limited
Managing Director
Sr. Vice President
(Marketing)
Marketing Manager, PMD
Manager
Graphic Asst Officer
Asst manager Asst DTP regulatory
Sales trainee Manager,
Department MSD
Executive
IMD
Deputy sale
VP (MIS,/Asst Sales
FHR/Admin
Deputy
Executive ST Manager/asst
manager PMD
(Sr) Medical
Associate
(S) AM
(Sr) Product
Executive
In charge
(S) AM
OfficerAsst manager/
Executive
distribution
(S)MPO
Depot in- (Sr) Executive FHR&
MIS Officer
charge Admin
8

2.8 Products of Meditrust Limited
MRI
Computed Temography
Rediography and Fluoroscopy
Their R&F solutions are intended to help you do more with less—without compromising
care. You’ll find performance and productivity ornamental facial appearance on systems
that transport outstanding image quality with dose competence.
With their accuracy 500D system, going digital nowadays is an easy improve thanks to
their Flash Pad* wireless digital detector.
Rediography
9

Ultrasound
Mammography
As a trusted partner to healthcare providers globally, they are passionate about
contribution world-class 3D mammography solutions that help you provide outstanding
care with self-assurance. With their 3D breast imaging technology, They provide
mammogram imagery of exceptional element and greater diagnostic accuracy and with
the same low dose as a 2D exam, the lowest patient dose of all FDA accepted DBT
system.
Mobile X-ray System
Mobile X-ray systems are use all through the hospital from in-patient, to NICU,
Operating Room, and urgent situation Room imaging. They require for point of care, fast,
reliable, and high IQ imaging is rising as technology shifts from analog / CR cassettes to
wireless level panel.
10

2.9 Meditrust Limited, Top Leading Company In Bangladesh.
They Provide their Services Throughout the Country.
11

2.10 Business Unit of Meditrust Limited
In this study, business unit is consider where information is generated. The Chief
Executive Officer of Meditrust Limited is Managing Director (MD). Under MD there are
8 General Managers (GM). There are about thirty (30) sections/subsections under nine
GMs. The names of division and sections i.e. business units are following:
 Organization of the Managing Director.
 Organization of the Chief Medical Officer: Medical Centre. Office of the General
Manager (Accounts and Finance):
 General Accounts, Cost & Budget, Pay & Bill, Insurance, Tax and Audit, Cash &
Bank, Store Accounts and Computer Section.
 Office of the General Manager Commercial:
 Local Purchase, Foreign Purchase and Sales.
 Organization of the General Manager MPIC:
 General/Chemical Stores, Spares Parts Store and Material Planning and Inventory
Control (MPIC).
12

2.11 SWOT analysis of Meditrust Limited
STRENGTH
Efficient Service engineer team:
Meditrust Limited has an extremely strong service engineer team consists of mechanical,
EEE, CSE. They are ready to resolve any difficulty in the machine. There are 07
specialized engineers and a division of technician provides 24 hours servicing. Meditrust
Limited is the first company who provided service by their own engineering section.
Project engineer team:
Today room renovation and healthcare communications is mandatory for set up medical
equipments. An emission of these machines incidence is so high for this reason at least
room renovation is a must. Philips has an expert Project management team consist of civil
and EEE engineers whom are manage the whole project from room infrastructure
development to machine installation.
Training service:
Training is the exclusive feature in Meditrust Limited business. Meditrust Limited
provides training to the customer’s technicians by the overseas trainers. Occasionally
Meditrust Limited also offered training in India or in USA. Previous year Meditrust
Limited provides free training in USA for 10 government nuclear physician’s team.
National Electro Medical Equipments Training centre and Workshop get training from
Indian trainer this year.
Pricing strategy:
Meditrust Limited use access pricing for its healthcare. Meditrust Limited offer at the
cheapest rate in Bangladesh.
R&D of Meditrust Limited Global:
Meditrust Limited R&D team innovate low cost equipments now which can be sell at a
low rate.
Efficient sales team:
Meditrust Limited sales team doing knowledgeable from last 3 years. Sales team of
Meditrust Limited is now the most efficient sales team in this industry.
13

WEAKNESS
Low longevity of Products:
Meditrust Limited product’s has low longevity in relationship to competitor’s product.
Can’t sale their own Accessories:
From time to time Meditrust Limited can’t able to sell their own accessories. For
maintaining low combo price Meditrust Limited provide third party accessories.
High Import cost:
Import cost is comparatively high for the reason that Meditrust Limited manufacture
machine in Netherland and in USA. Then import these products. Freight cost is relatively
elevated.
OPPORTUNITIES
Demand in Government medicals:
Government now takes the project of up gradation of Nuclear Medicine machineries. It’s
a big market for earn revenue.
Radiation preventing awareness:
Radiation is at the present a matter of great research. It’s causes cancer. So prevention is
now a subject of Healthcare companies. Now a healthcare equipment manufacturer
company has isolated project team. Project team firstly builds safe construction. So these
special construction contracts help to earn additional revenues.
THREATS
New entrance:
New entrance of Meditrust Limited can significantly affect on the market share.
Vulnerable market situation:
Healthcare industry is a very little industry in our country. Here the market share in hand
any time would be lost or any time would be gained.
14

Chapter Three
Learning Part
15

3.1Management Information System
MIS stands for management information system, which we define as the development and
use of information system that help businesses attain their goals and objective. This
definition has 3 keys elements: growth and use, information system, and business goals
and objectives.
A system is a group of constituent that interacts to achieve some purpose, an information
system is a group of constituent that interacts to produce information. A copy of the
machinery of an information system: Computer hardware, software, data, procedures and
people.
3.2 Definition of (MIS)
Different definitions of (MIS) management information systems are obtainable and some
of them are as: ―Management information systems is a complete human-machine system
given that the underneath information of decision and procedure in a social configuration
and organization. (Kefalas & Charles, 1975).
Management information systems (MIS) is the complete arrangement of database and
information flow in all the organization levels that by compilation, exchange and
presentation of information, the organization wants are met as well (Long , 1989 ).
16

3.3 Introduction of different kinds of information systems
As it was mentioned, the information systems are one of the appropriate gears of the
organizations and by these tools to achieve the goals and growing the competence, they
are used. There are different kinds of information systems and they are used in various
position in the organization. There are a range of attitudes in formative different
information systems and their categorization but in the majority of the classifications, the
followings are practical:
 Management Information System
 Executive information system
 Decision Support System
 Specialist Systems
 Work Group Support System
 Transaction Processing Support.
3.4 Role of MIS
Two major roles are played by the decision making of the managers. First it helps the
managers to take assessment based on the information being ready. 2
nd
while the decision
making and decision are fixed and only the enter data change, it is as a appropriate
repeating to maintain different types of managers decisions. It means that Management
information System is the tool that as the organizational information source provides the
necessary information of the managers and create them prepared for their decision
making. The managers use Management information System as a tool to define the
troubles being faced.
3.5 Benefits of MIS
Due to the benefits of Management information MIS, for the reason that of the close
relation, precise con troll and dependable data collection and rapid data dispensation and
convert them to information, the managers use the MIS in planning, organizing,
leadership and motivation, reporting and control and the management is done by high
accuracy and efficiency within short time in the organization. To do the management
behavior, a mediator as the manager of MIS is essential to give the services improved for
the management. The management information system (MIS) helps by 2 major habits in
problem solving: An information source is provided in organization area and helps the
17

recognition of the difficulty. The benefit of management information system with this aim
is to state the problem likelihood for the managers. The main drawback of the MIS is that
it cannot meet the particular demands of every person.
3.6 Types of MIS
Management information system is a broad term that incorporates many particular
systems. The main types of systems incorporate the following:
1. Executive Information System (EIS):
Senior management uses an EIS to create decisions that involve the entire
organization. Executives need top-level data with the capability to drill downward as
essential.
2. Marketing Information System:
Marketing teams use Marketing Information System to report on the efficiency of past
and existing campaigns and use the lessons educated to plan future campaigns.
3. Business Intelligence System:
Operations use a Business Intelligence System to create business decisions based on
the compilation, integration, and analysis of the collected data and information. This
system is similar to EIS, other than both poorer level managers and executives use it.
4. CRM:
A CRM Customer Relationship Management System provisions key information
about consumers, counting previous sales, contact information, and sales
opportunities. Marketing, consumer service, sales, and business development teams
frequently use CRM.
5. Sales Force Automation System:
A particular constituent of a CRM system that automates many tasks that a sales team
performs. It can include contact management, lead tracking and age group, and order
management.
6. Knowledge Management System:
Consumer service can use a KM system to reply questions and troubleshoot problems.
7. Financial Accounting System:
This MIS is specific to section dealing with finances and accounting, such as accounts
payable and accounts receivable.
18

8. Human Resource Management System
This system tracks worker presentation records and payroll data.
9. Supply Chain Management System
Manufacturing companies use Supply Chain Management System to track the flow of
resources, resources, and services from acquire until final goods are shipped.
3.7 Challenges and problems of MIS:
If all the obtainable barriers are divided into humanistic, organizational and
environmental factors, the main drawbacks and the causes of failure and using MIS in
public organizations are as following:
Humanistic factors
 Lack of information of the managers and users as they don’t know accurately
what they desire and what their information wants are.
 Lack of information of the managers and users about the teamwork method with
the designer team.
 The lack of contribution of the managers and users in system design
Organizational factors
 Lack of good situation for contribution and collaboration of the managers, users
and system directors.
 Lack of constancy and complexity of the existing manual systems.
 Lack of existing systems and methods analysis previous to the system design.
 Lack of evaluation of the existing supremacy.
 Bad situation of educating the particular forces.
Environmental factors
 Lack of excellence criterion of the existing information systems in Meditrust Ltd.
 Lack of appropriate consultants for designing the system and software.
 Lack of dealings and methodology and stages of making the system.
 Lack of evaluation of environmental aspects in MIS.
 Lack of appropriate use of mass media to expand the civilization of using
computer and information systems.
19

3.8 MIS practices in Bangladesh
The current situation of MIS practices in Bangladesh is developed day by day. Each
department not only private but also govt. organizations are trying to practice MIS system
in their behavior. Some of the companies have advanced too far. These include Bank,
Telephone operator, University, Organization, Hospital etc. Some MIS practices in
Bangladesh are decorated below –
1. Now hospitals receptionist can provide all the information about patient within a
minute due to keeping database system .
2. Many section of Bangladesh govt. have already introduced MIS systems of their
activities.
3. Banking systems are now totally changing due to internet. All the transactions can
be possible through electronic means. Account holder can withdraw or deposit
money to ATM booth without going to bank.
4. Electricity bill can be provided through mobile phone .
5. Mobile phone is used to purchase advance train ticket .
6. Varsity admission form and admission result can be known via mobile
telecommunication service.
7. All the leading companies are used internet based system to recruit their staff.
20

Chapter four
Discussion, Analysis and Findings
21

4.0 Discussion
The results are obtainable in peace with the three sub-analyses. The 1
st
sub-analysis
focused on the necessities of healthcare managers for a Health Information Systems
(HIS). The 2
nd
sub-analysis highlight on interpreting organizational and work processes
in relative to the HIS. The 3
rd
sub-analysis focused on designing a management
information system structure for Meditrust Limited.
4.1 The requirements of healthcare managers for an HIS
Hospital management articulated its intention to use a Health Information Systems (HIS)
to give power to patients while maintaining control of resource utilization. Thus, the
planned Health Information Systems (HIS) was estimated to encourage a greater overall
responsiveness of cost effectiveness with respect to the services provided by various units
of the hospital. The major threat noted was that of a disparity among the system and the
existing organizational culture, in which it was easy to identify and reward staff who
handled emergencies. As a result, some of the employees appeared to oppose a new way
of transmitting information all through the various levels of the organization.
The goals of the practical units (i.e. clinic management) highlights on patients and the
introduction of management based on co-determination. Although management received
patient empowerment and cost efficiency as the major objectives, they thought it was
significant that employees be allowed to create their own organizational decision.
Management required to see a new approach to measuring the behavior of their
organizational unit. In order to attain these goals, they sought a way to define the data that
is essential to making a reliable estimation.
Managing the healthcare process, the objectives of a Health Information Systems (HIS)
centered on rising and maintaining specific clinical capability by ornamental support for
decision-making and collaboration on the part of care providers. Although all the process
managers decided that sharing information and awareness was important to humanizing
the decision-making process, they were ignorant of resource competition issues.
However, the preservation of information was not always deliberate. Due to limited
resources and full schedules, process managers were frequently unable to share their skill
with other people.
22

4.2 Interpretation of organizational and work processes in relation to
HIS
Work behavior included:
(1) Co-ordination of information exchange management;
(2) Care, including documentation of the care provided and the follow that had
evolved at the clinic;
(3) Supply, including patient support and psychosocial support. The work procedures
of the variety of activities were often connected to and dependent on every other.
Coordination activities were oriented toward management of the wards and the clinic. The
activities focused on co-coordinating various types of information in arrange to support
the care attempt. External co-ordination is related to the exchange of information among
the pediatric clinic and other care units. This coordination continual after the patients had
been discharged from the clinic. Thus, the coordination of external resources and inter-
organizational association was essential to the management of the clinic. Patient co-
ordination started before a patient was admitted to institutional care. There were two
reason for such approaches. At 1
st
the amount of time that patients stayed at the wards
proved luxurious for the healthcare organization. Thus, such approaches saved currency.
2
nd
, these approaches improved the association among care providers and caretakers,
assuming that patients and their families were kept well knowledgeable. Internal co-
ordination was related to management and preparation activities at the clinic and the
wards. Such behavior were linked to outside and patient adroitness, given that providers
wanted to cooperate with other units and patients in order to manage ward mind.
Care activities were underpinned by what had been agreed upon during the harmonization
of work behavior and the in order that was to be used by various co-ordination
procedures. Care stipulation involved medical and nursing care performs by physicians,
nurses and pediatric nurses. Care activities were out of order down between the various
professions. But care was regard as cooperation from the point of view of the patients.
23

4.3 Management Policy of Meditrust Limited
The management of Meditrust Limited is under planning for completion and to install
computer in all business units. Meditrust Limited is planning to setup server in computer
system department with local area network (LAN) facilities. The companies face the
national and global challenges in business to survive. They have a plan for MIS system in
cooperation of with BCIC. Therefore Meditrust Limited one million taka budget provision
and introduced essential computer training program in-house.
4.4 Computerization of Meditrust Limited
Meditrust Limited is facing significantly to implement computerization systems every
business unit for proper continuation, operation and quality control, all technical data
safeguarding, all equipments and machineries and others inventory planning and
information of process parameter Meditrust Limited.
Therefore, Meditrust Limited. needs to study in every working area of Meditrust Limited.;
examine the require of computer in various divisions & sections of Meditrust Limited. A
guideline may be made purchase computer, printer & other necessary related spare parts.
Meditrust Limited. needs to communicate BCIC as well as the whole world through
Internet. Thus, the communication system of Meditrust Limited. Will be speedy
convenient & obtainable for all Internet connection. Meditrust Limited. Needs to
commune properly with process licensors & vendors. Inter sectional and divisional
information, i.e. all business unit of the company is not sufficient to correspond
immediately for good decision. It is difficult to purchase spare parts or other necessary
part of equipments through manual/ traditional system. The spare parts are needed to
obtain correctly and timely to meet the need of plants. In this condition, Meditrust
Limited needs to plan computerization as well as MIS to face the need of factory in right
time.
24

4.5 Management information system model for process-oriented
healthcare
The region council officially required that hospital management monitor and report on
service manufacture with regard to quality and cost. As a result, hospital management
wanted data about resource utilization and healthcare quality from the hospital
organization, beside with information systems that could support methods such as Total
Quality Management and Balanced Scorecard. To monitor costs and quality, hospital
management wanted data from the practical units after formative what needed to be
collect.
The focal point of process management was rising and maintaining a high level of quality
in the medical and nursing care process. The process unit was accountable for
certification and quality control operations. Process management wanted directives from
the purposeful management unit about together data collection templates and quality for
medical and nursing care. Process management generated in order about medical and
nursing quality data for functional unit management. Best practice guiding principle and
decision support protocols for clinical practitioners were concerned in the clinical process.
The Health information systems request necessary by process management was a service
quality manage system that could remove data from and carry decision making for
medical and nursing care.
Practical unit management comprise managers at together the clinic and ward levels.
Clinic management organized the monitoring of the clinic’s resources, while ward
managers co-coordinated the exchange of information at the wards. Functional part
management requested information about resource allotment specifications and templates
for expenditure reports, as well as for patient satisfaction and staff work satisfaction data,
from hospital management. Purposeful unit management needed data relating to the
perception of patients and staff with regard to the services provided by the unit.
Management was also looking for a way to relate its expenditures to resources utilized. In
other words, its primary needs were in the areas of data collection, storage and access
tools.
25

Thus, functional section management necessary data from clinical activities, but not at an
personality or contextual level. The systems it was looking for were to supply data for use
at a composite level, including the volume of financial and human resources that
particular care activities necessitated.
To monitor service release, management section in process-oriented healthcare
organizations need data in three separate areas:
(1) Medical and nursing care, (2) Patient flows and (3) the utilization of human and
material capital. Although the management section may have access to a ordinary data
warehouse, supplies for data analysis and appearance vary significantly. Similarly, data
collected from the healthcare organization during daily work routines can be shared, but
the primary data have to be converted into a format that is usable by healthcare managers.
The data that is composed should ideally be located where it can be create available to
usual healthcare activities. For example, networked devices can be used to monitor
pharmaceutical use. Bright devices can also be connected to tools in order to track their
use, and material storage and use (diapers, sheets, etc.) can be traced by bar-code systems.
In addition, patients and healthcare employees can be registered with smart cards as they
come and go. However, computerised patient records are the most logical middle resource
for data collection in the clinical location. The data that is recognized in the records can
be used to monitor the clinical activities that have been performed. CPRs can also provide
data about work activities at the healthcare organization.
Such data is of small value as long as it is limited to personality patients. What is useful is
to analyze increasing data, such as the number of radiology examinations that have been
conducted on leukaemia patients. The purpose of the data warehouse is to store what has
been collected from a variety of sources. The application and its border are the parts of
the HIS with which healthcare managers interrelate and with which users most readily
identify. Thus, the application must help healthcare managers use information and have to
supply the correct information to the correct healthcare managers. Moreover, the
application must support the specific analysis methods, tools and data formats required by
present organizational analysis measures, such as Balanced Scorecard and excellence
assurance method.
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4.6 Potential Area
Management information systems can apply for online monitoring systems as a expensive
tool for machine continuation. These systems able to be recognized as a useful means of
growing accessibility and reducing operating costs of Meditrust Limited. Online
monitoring systems can be practical to fill the gaps that result when cost saving actions
lead to personnel downsizing. Early on detection of equipment scratch and accurate fault
diagnosis can be used operators to locate and darn problems fast, thus permitting well-
organized use of available resources. Existing monitoring systems are designed of plants
of Meditrust Limited, detecting serious damage to put off the machine from disastrous,
costly failures. Thus, Management information systems focus as monitoring the most
necessary parts and functions of Meditrust Limited to make online monitoring affordable
for each compressor, turbine, tools and each business section. Rather a few options for
relay alarm message are LAN, E-mail, Fax, Pager, Voice message etc. & Control systems.
Design of a modern online monitoring system consists of dissimilar areas i.e. the
explosion-proof zone, the switch room and the maintenance office.
The interface Unite and server are installed in the switch area. The server captures the
data from the equipment; the PLC and the control system perform diagnosis of the
deliberate value and then store them. The server is associated to the company’s internal
network (LAN/ WAN) by modem to the telephone network. This modem enables remote
access to the system as well as tale maintenance and general sustain. Because the server is
completely integrated into the network, it can be displayed and operated via computer in
the protection offices.
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4.7 Problems Identified:
After analyzing the Management Information System of Meditrust, the following
problems are identified:
 Lack of system integration after a level. Still there is need of paper work and
manual intervention when reordering is required. System cannot be configured to
reorder automatically.
 Legacy Network Support. Backbone network used by Meditrust is still the same.
They haven’t upgraded the network support.
 Lack of training to managers to effectively use the decision support functionalities
of the system.
 There are Twenty (20) computers for data entry & Eighteen programmable logic
controllers (PLC) to control plant in the Meditrust Limited, which is not sufficient
compared to the work load.
 Lack of awareness about the necessity of practices of Management information
systems (MIS).
28

4.8 Recommendations
The following recommendations are suggested:
 It is essential to provide computers in every business unit of Meditrust Limited for
quality service.
 Every business section is required to connect with networking system (NT).
 The organization should create good quality infrastructural capability to adopt
changing position.
 On the job training is required to successfully run the process.
 It is required to make the company Paper –Less.
 The company should start Web-Based ordering and selling process to meet the
current demand.
 Network plays a vital role to run any process in effective manner. Company may
concentrate on this issue to make use of their MIS system more productive.

29

4.9 Conclusion:
Management information system is an organized method of given that past, present, and
projected information connected to internal operations and external aptitude. It supports
the planning, control and prepared function of an organization in the good time frame to
assist the decision making process. A Management Information system can provide any
organization with important information at professionally and effectively. It can provide
the preferred information in the proper form, to proper people and at a correct time. Thus,
the management of Meditrust Limited may take proper initiative to implement
Management information systems. The recommendation made in a study may make
possible better decision for growing productivity of the company. This paper is an
idea/motivation for completion a management information system in Meditrust Limited.
So, Meditrust Limited needs rapid implementation MIS to meet national/global demand
with the help of knowledgeable and skilled employees.
30

References
Books:

Post G.V, and Anderson D. L. (1997). Management Information Systems: Solving
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Business Problems with Information Technology. New York: McGrew-Hill
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Laudon, K. C., and Laudon, J. P. (2013), Essentials of Business Information
Systems, 11th ed., Prentice-Hall, Inc., Upper Saddle River, New Jersey.


Awad, E. M.(1988). Management Information System: Concept, structure, and
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applications. Califonia: The Benjamin Cummings, p.5

Jams,S & Kent,L.(2003). Information systems in management- By E-business and
internet applications. Tehran. Negah Danesh publication.


Long, L.(1989 ). Management Information Systems (prentice hall, p 44).
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Annual Report of Meditrust Limited-2018
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Website:
https://www.mtl-bd.com/
http://www3.gehealthcare.in/en/products/categories/magnetic-resonance-imaging
https://www.gehealthcare.in/products/mammography
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An Analysis on Management information systems of Meditrust ltd

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