Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Integrated management systems

Management systems integration, definition and generic methods. Brief case review. Topic belongs to quality management studies. The presentation can be useful to create a basic impression for how to manage integration process of several management systems

  • Be the first to comment

Integrated management systems

  1. 1. INTEGRATED MANAGEMENT SYSTEMS QUALITY MANAGEMENT MHT0060 ARCHIL NASRASHVILI Definitions and Generic Methods of Implementation
  2. 2. Definitions Management System - Documented framework of policies, processes and procedures to help organizations fulfill all tasks required to achieve its objectives (PDCA cycle is used mostly) Examples – Quality (ISO 9000) Environmental (ISO 14000), (EMAS) Occupational Health & Safety Management (OHSAS 18001), (ILO-OSH) Information Security (ISO/IEC 27001) Food Safety (ISO 22000) IT Service Management (ISO/IEC 20000)
  3. 3. Integrated Management System – Integration of two+ management systems into one Definitions
  4. 4. Management systems? Why? Market expects them Helps improve processes and products Cost of implementation outweighed by benefits
  5. 5. Some numbers for rigor 95% of firms report internal benefits [Iowa State University] –  Greater employee awareness  Increased operational efficiency  Reduced scrap expense 85% report external benefits [Dun and Bradstreet] -  Higher perceived quality  Greater customer demand 100 firms reported [Irwin Professional Publishing]  Average improvement in their operating margin was at 5% of sales
  6. 6. ISO9001 - Quality ISO14001 - Environment OHSAS18001 - Occupational Health & Safety I – None II – Quality III – Environment IV – Quality + Environment V – Quality + OH&S VI – Quality + Environment + OH&S Some numbers for rigor
  7. 7. Generic guidelines for implementing IMS Study conducted in three Australia based international enterprises 1. Top management involvement 2. Appointing a champion 3. Training 4. Skilled employees 5. Documentation system / control 6. Auditing and addressing of issues 7. Change culture and avoidance of personality clashes 8. Working with suppliers 9. Communication
  8. 8. Company-specific approach for implementing IMS – Case review Second largest Spanish airline company The company had implemented several international standards, compulsory & voluntary
  9. 9. Company-specific approach for implementing IMS – Case review Introducing new standards also means the need for corresponding management system which they didn’t have, result was:  all the sets of different systems were functioning in a fragmented manner  using different organizational structures  using separate documents Thus:  Inefficiency  overlapping of resources  lack of communication  poor performance in terms of alignment with company’s strategy
  10. 10. Company-specific approach for implementing IMS – Case review For some time, these shortcomings were viewed as inevitable due to “airline sector peculiarities” – in my experience this is a common shortcoming in reasoning - thinking that you are special Finally top management decided to embark on the road of integrating all the existent systems into one to develop a holistic IMS that would include: 1. all the policies 2. guidelines and requirements on main management aspects 3. and to solve the problem of fragmented vision of company
  11. 11. Company-specific approach for implementing IMS – Case review Sets of actions were introduced: 1. Analysis of the current situation to identify the starting point 2. Definition of the scope of the integration 3. Interrelation of requirements matrix 4. Linking processes and requirements 5. Design of the model: framework and modules
  12. 12. Company-specific approach for implementing IMS – Case review Corporate Quality Manual consisting of 3 chapters was created 1. Global framework, which consisted of policies and general guidelines describing corporate management system and which provided a global vision of the company 2. Manuals for teams
  13. 13. Company-specific approach for implementing IMS – Case review Corporate Quality Manual consisting of 3 chapters was created 1. Global framework, which consisted of policies and general guidelines describing corporate management system and which provided a global vision of the company 2. Manuals for teams 3. Following-up and evaluation tools I. Integrated audit plan II. Performance measurement guideline
  14. 14. Thanks

×