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Implementing New Technology: 5 Secrets to Maintaining Productivity and Profitability in the Midst of Change

AppFolio
AppFolio
AppFolioVP Marketing at AppFolio

Although 77.7% of property managers are open to adopting new technology, the decision to introduce new software tools often involves weighing the cost of a temporary productivity dip. But to enjoy the benefits of new technology in your business, you shouldn’t have to forego productivity, customer experience, or profitability. In this webinar, you’ll learn how to successfully navigate any transition to new property management technology with less stress, no lost productivity, and a faster return on investment.

Implementing New Technology: 5 Secrets to Maintaining Productivity and Profitability in the Midst of Change

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1. 2019 © AppFolio, Inc. Confidential.
@AppFolio #AppFolioChat
2. 2019 © AppFolio, Inc. Confidential.
Implementing New Technology:
5 Secrets to Maintaining Productivity and
Profitability in the Midst of Change
Katelyn Surak – Director of Account Services, AppFolio Inc.
3. 2019 © AppFolio, Inc. Confidential.
Follow Us!
@AppFolio
@AppFolio
Facebook.com/appfolio
#AppFolioChat
#iheartAppFolio
4. 2018 © AppFolio, Inc. Confidential.
Built for small- to
mid-sized businesses.
Built for larger, more
complex businesses.
AppFolio Property Manager offers two tiers of fully mobile property management software:
Software to Power
Your Business
5. 2018 © AppFolio, Inc. Confidential.
The Power of a Complete Solution:
• Ease of Use - An intuitive, easy-to-use software
• Real-time Insights - Greater control over your
business
• A Single Login - Less toggling and more efficiency
• Team Mobility - Everyone connected to the same
data, anywhere
• Robust Accounting - Software built with
accountants in mind.
… So You Run A More Successful Business
Web-Based Property Management Software
6. 2019 © AppFolio, Inc. Confidential.
Katelyn Surak
Director of Account Services,
AppFolio Inc.

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Implementing New Technology: 5 Secrets to Maintaining Productivity and Profitability in the Midst of Change

  • 1. 1. 2019 © AppFolio, Inc. Confidential. @AppFolio #AppFolioChat
  • 2. 2. 2019 © AppFolio, Inc. Confidential. Implementing New Technology: 5 Secrets to Maintaining Productivity and Profitability in the Midst of Change Katelyn Surak – Director of Account Services, AppFolio Inc.
  • 3. 3. 2019 © AppFolio, Inc. Confidential. Follow Us! @AppFolio @AppFolio Facebook.com/appfolio #AppFolioChat #iheartAppFolio
  • 4. 4. 2018 © AppFolio, Inc. Confidential. Built for small- to mid-sized businesses. Built for larger, more complex businesses. AppFolio Property Manager offers two tiers of fully mobile property management software: Software to Power Your Business
  • 5. 5. 2018 © AppFolio, Inc. Confidential. The Power of a Complete Solution: • Ease of Use - An intuitive, easy-to-use software • Real-time Insights - Greater control over your business • A Single Login - Less toggling and more efficiency • Team Mobility - Everyone connected to the same data, anywhere • Robust Accounting - Software built with accountants in mind. … So You Run A More Successful Business Web-Based Property Management Software
  • 6. 6. 2019 © AppFolio, Inc. Confidential. Katelyn Surak Director of Account Services, AppFolio Inc.
  • 7. 7. 2019 © AppFolio, Inc. Confidential. 77.7% of property managers are open to adopting new technology in their business. -Source: AppFolio & John Burns Real Estate Consulting
  • 8. 8. 2019 © AppFolio, Inc. Confidential. • Better Experience for Residents • More Efficiency for Employees • Greater Visibility and Insights for Leadership Why Evaluate New Technology for Your Business?
  • 9. 9. 2018 © AppFolio, Inc. Confidential. Let’s Take a Poll! Currently, what would be your biggest reason for evaluating new technology?
  • 10. 10. 2019 © AppFolio, Inc. Confidential. 39.4% of property management companies will only implement new technology after being sure of its value. -Source: AppFolio & John Burns Real Estate Consulting
  • 11. 11. 2018 © AppFolio, Inc. Confidential. Let’s Take a Poll! Which of the following obstacles is most likely to delay or prevent needed technology updates within your business?
  • 12. 12. 2019 © AppFolio, Inc. Confidential. 5 Secrets to an Effective Implementation 1. Get Buy-In from Everyone 2. Designate a Project Champion 3. Create an Implementation Plan 4. Streamline Training & Communication 5. Make the Transition Seamless
  • 13. 13. 2019 © AppFolio, Inc. Confidential. 5 Secrets to an Effective Implementation 1. Get Buy-In from Everyone 2. Designate a Project Champion 3. Create an Implementation Plan 4. Streamline Training & Communication 5. Make the Transition Seamless
  • 14. 14. 2019 © AppFolio, Inc. Confidential. Buy-in: Acceptance of and willingness to actively support and participate in something.
  • 15. 15. 2019 © AppFolio, Inc. Confidential. Who Needs to Buy In? ● Executive Leadership ● Management at all levels ● Property Managers ● Onsite Staff ● ...anyone who will use the new technology!
  • 16. 16. 2019 © AppFolio, Inc. Confidential. GETTING BUY-IN: Collect Input
  • 17. 17. 2019 © AppFolio, Inc. Confidential. GETTING BUY-IN: Clarify the Purpose
  • 18. 18. 2019 © AppFolio, Inc. Confidential. GETTING BUY-IN: Communicate Expectations
  • 19. 19. 2019 © AppFolio, Inc. Confidential. 1. Get Buy-In from Everyone ✔ 2. Designate a Project Champion 3. Create an Implementation Plan 4. Streamline Training & Communication 5. Make the Transition Seamless 5 Secrets to an Effective Implementation
  • 20. 20. 2019 © AppFolio, Inc. Confidential. 46% of CIOs say that one of the main reasons IT projects fail is weak ownership. -Source: Harvey Nash / KPMG CIO Survey
  • 21. 21. 2019 © AppFolio, Inc. Confidential. 77% of high-performing organizations have active and engaged project sponsors. 44% of low-performing organizations do. -Source: The Project Management Institute
  • 22. 22. 2019 © AppFolio, Inc. Confidential. Designate a Project Champion WHO: ● A leader or decision maker within your company ● Empowered to make key business decisions WHAT: ● Represent key stakeholders for project planning ● Create an implementation plan that works for your business ● Hold individuals accountable for tasks & milestones ● Communicate project status, blockers & wins ● Measure and report outcomes WHY: ● Oversees the project to ensure project success ● Makes sure your business goals are achieved
  • 23. 23. 2019 © AppFolio, Inc. Confidential. 1. Get Buy-In from Everyone ✔ 2. Designate a Project Champion ✔ 3. Create an Implementation Plan 4. Streamline Training & Communication 5. Make the Transition Seamless 5 Secrets to an Effective Implementation
  • 24. 24. 2019 © AppFolio, Inc. Confidential. What is an Implementation Plan? • A project plan specifically for implementing new tech • Created & owned by the Project Champion • Keeps your project on track amidst business ops • Includes input from project stakeholders • Supported by technology partner
  • 25. 25. 2019 © AppFolio, Inc. Confidential. What to Include in an Implementation Plan: Goals & Outcomes Timeline & Key Milestones Ownership & Accountability The ‘Why’ behind the project, and specific desired outcomes Go-Live date with required steps to stay on track Who will own which tasks within key milestones?
  • 26. 26. 2019 © AppFolio, Inc. Confidential. MONTH 1 // Average Onboarding Timeline
  • 27. 27. 2019 © AppFolio, Inc. Confidential. 1. Get Buy-In from Everyone ✔ 2. Designate a Project Champion ✔ 3. Create an Implementation Plan ✔ 4. Streamline Training & Communication 5. Make the Transition Seamless 5 Secrets to an Effective Implementation
  • 28. 28. 2019 © AppFolio, Inc. Confidential. Effectively Prepare for Training Before Go-Live Designate Training Time Complete Process Mapping Outline Roles & Responsibilities At least an hour a week - make it a team activity! Document your processes to review, improve & train Are your business roles & tasks clearly understood?
  • 29. 29. 2019 © AppFolio, Inc. Confidential. Leverage Resources from Your Tech Partner! Your technology partner should provide free, 24/7 accessible online Help & Training resources - take advantage!
  • 30. 30. 2019 © AppFolio, Inc. Confidential. Host Monthly Lunch & Learns Train New Hires Drive Internal Process Changes Attend Industry Events Leverage Your Champion to Drive Ongoing Training & Internal Expertise
  • 31. 31. 2019 © AppFolio, Inc. Confidential. 1. Get Buy-In from Everyone ✔ 2. Designate a Project Champion ✔ 3. Create an Implementation Plan ✔ 4. Streamline Training & Communication ✔ 5. Make the Transition Seamless 5 Secrets to an Effective Implementation
  • 32. 32. 2019 © AppFolio, Inc. Confidential. MAKE IT SEAMLESS: Data Migration
  • 33. 33. 2019 © AppFolio, Inc. Confidential. Complete a Data Health Check ✓ Collect Tenant Email Addresses & Mobile Phone Numbers ✓ Close Out Past Tenants’ Open Charges/Debt ✓ Reconcile Tenant Liabilities with total Liability Cash ✓ Reconcile Property Balances with total Cash ✓ Reconcile Bank Accounts
  • 34. 34. 2019 © AppFolio, Inc. Confidential. MAKE IT SEAMLESS: Status Updates
  • 35. 35. 2019 © AppFolio, Inc. Confidential. MAKE IT SEAMLESS: Choose a Partner, Not a Vendor
  • 36. 36. 2019 © AppFolio, Inc. Confidential. How AppFolio Property Manager Ensures a Smooth Onboarding: Dedicated Onboarding Manager Customized Onboarding Plan Dedicated Data Migration Support Workflow-Specific Online Training Resources Award-Winning, 100% US-Based Customer Service Live Events Around the U.S. Online User Community & Product Suggestion Board
  • 37. 37. 2019 © AppFolio, Inc. Confidential. 1. Get Buy-In from Everyone 2. Designate a Project Champion 3. Create an Implementation Plan 4. Streamline Training & Communication 5. Make the Transition Seamless 5 Secrets to an Effective Implementation
  • 38. 38. 2019 © AppFolio, Inc. Confidential. Katelyn Surak Director of Account Services, AppFolio Inc. Thanks! Questions or Comments? Tweet: @AppFolio #AppFolioChat
  • 39. 39. 2018 © AppFolio, Inc. Confidential. AppFolio innovates on your behalf to thrive in the new economy. Deliver Mobile Experiences Instant Communication Automated Workflows Real-time Insights