This session explores the essentials of mobile monitoring, including application crashes, user interactions, and the user journey throughout your application. We will deep-dive into the various use cases to help you understand how to use application performance data to improve the user experience of your application. Key takeaways: o How to diagnose a slow application o How to immediately react to customer complaints about your mobile application performance o Recreating the story immediately prior to a mobile app crash o Using funnels to determine user journey and drop-off o How to segment user performance by region For more information go to: www.appdynamics.com

1. Mobile Monitoring Essentials and Best
Practices
AJ Jindal, Product Manager, Mobile & IoT

2. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 2
Notice
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the “Company”). No part of the Materials may be reproduced, distributed,
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rights reserved.

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4. Plan of action
• Understand user expectations
• Best practices to optimize user experience
• Q&A
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5. https://c1.staticflickr.com/7/6147/5992512756_6da6de06c2_b.jpg

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This app NEVER works!
https://static.pexels.com/photos/343/man-couple-people-woman.jpg

7. And they are putting in low rating for your apps
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Apple app store ratings Google app store ratings

8. Why are mobile app ratings important?
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http://timesofoman.com/uploads/imported_images/2015/06/28/dtl_23_12_2014_6_30_26.jpg,
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There are millions of
applications in each app
store
You lose out to competition
in customer acquisition
Your family thinks you
should change jobs

10. User expectations go
beyond just “the app
has no errors”

11. Users are looking for…
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• Highly responsive app
• Quick response to customer support
• Mean Time to Identification
• Mean Time to Resolution
• Simplest experience to achieve a goal

12. Best ways to keep up with the user expectations
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http://timesofoman.com/uploads/imported_images/2015/06/28/dtl_23_12_2014_6_30_26.jpg,
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Have a Holistic
view
Identify
business
transaction
Visualize user
flow
Accurate crash
diagnostic

13. Best Practices

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Can you tell health of your application
in a second?
1. Have a holistic view of your Key Performance
Indicators

15. Demo

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Whose problem is it anyway?
2. Know a quick way to tell “what’s causing the issue”

17. Demo

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Are you asking too many questions to
your customers?
3. Empower customer voice with technical context
https://cdn.meme.am/instances/45964077.jpg

19. Demo

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Who’s using your app and how are they
different?
4. Understand your customer environment

21. Demo

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“I can’t reproduce the issue !”
5. Reproduce issues with certainty

23. Demo

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“You are not creating apps just for the
fun of it”
6. Correlate business and application performance

25. Demo

26. Quick recap
1. Have a holistic view of your KPIs
2. Know a quick way to tell “what’s causing the issue”
3. Empower customer voice with technical context
4. Understand your customer environments
5. Reproduce crashes with certainty
6. Correlate business and application performance
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 26

27. Questions?

28. Please give us your feedback—Session T6095
• Complete the online survey you'll receive via
email later today or via text at:
Text this number: 878787
Text this word: APPSPHERE
• Every time you submit a session survey, your
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APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 28
Win!

29. Thank you
Stop by the mobile demo booth for
more on end user monitoring

30. Mobile scorecard
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31. Mobile scorecard
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32. End-to-end correlation
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33. Who’s complaining?
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34. How did they use the app?
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35. May be the backend is slow in responding
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36. Understand app usage
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37. Geographical presence
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38. Quickly get to the crash snapshots
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39. Focus on identifying the issue
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40. Recreate user flow prior to app crash
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41. Run queries on the session data
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42. Apply filters and visualize sessions in aggregate
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43. Create funnels to identify usage and drop-off
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