MyAPNIC Survey 2015, by Vivek Nigam. A presentation given at the APNIC 40 APNIC Services session on Wed, 9 Sep 2015.

1. MyAPNIC Survey 2015
What have we learned?
APNIC Services
Vivek Nigam
9 September 2015
Jakarta

2. Survey timeline
2
May 2015 June 2015 July 2015
Brainstorming
sessions
Continuous
improvements
15 July – Survey
launched
4 August – Survey
completed

3. How did it go?
Total Response Completed response Completion rate
708 546 77%
3

4. Survey Results
4

5. What’s important?
5
40.60%
36% 36%
29.70%
28%
21.20%
19.60%
0.00%
5.00%
10.00%
15.00%
20.00%
25.00%
30.00%
35.00%
40.00%
45.00%
Simplified
Whois update
feature to
manage Whois
objects
Single page to
manage
Reverse DNS
delegation
Tool to check
ASN in use
Step-by-step
instructional
videos
A customizable
MyAPNIC
homepage
Requesting
quotes for
invoices
Tools to
manage
Resource
Certification
Priority

6. Whois update feedbacks
6
Need to know exact
name to find records
Hard to apply IPv6
assignments
Hard to find some areas
like Reverse DNS
Populate object
attributes
automatically

7. Whois update improvements
• Searching and updating Whois objects
– Search by object type
– View all objects associated with your account
– Bulk update your objects
• Managing Reverse DNS delegation
– Single page to:
• View, update, add domain objects
• Reverse DNS verification
7

8. Whois update improvements
• Registering IPv6 sub-assignments
– Allow users to specify prefix length
– Prefill inet6num template
• Improving data validation
– Use predictive text in forms
– Auto populate ‘admin-c’, ‘tech-c’ and ‘changed’ attributes
8

9. Design and navigation feedback
9
Navigation and menu
options not intuitive
"old-school" layout
and design
Acronyms are tricky
to understand for a
beginner
Provide step-by-step
video guides

10. Design and navigation improvements
• Revamp design of MyAPNIC
– Rearrange page hierarchy and menu
– Use pop-up feature to explain acronyms
– Customize ‘Useful links’ based on contact type
– Notification centre feature to receive alerts
• Guides and Multimedia videos
– ‘Help’ page with guide documents and FAQs
– ‘New user’ multimedia video
10

11. Resource Certification improvements
11
Not easy to use
Not sure what
it is?
Need to maintain Route
and ROA objects
Never used it
No benefits unless
everyone uses it

12. Resource Certification improvements
• Additional features to manage Route and ROAs
– Options to consolidate route and ROA objects
– Receive notifications
• Improve awareness of Resource Certification
– All users can view Resource Certification feature
– Login with TOTP authentication to create your ROAs
– ‘Ready to ROA’ sessions
12

13. Speed of MyAPNIC
13
Loading …
Need faster
access to
MyAPNIC
Increase your
web server
performance
Slow to load on
average connection
Response is slow
from Japan
Use CDN for MyAPNIC

14. Speed improvements
• Performance of MyAPNIC
– Caching
– Internal efficiency improvements
• Design of MyAPNIC
– Easy to find features
– Predictive text
– Auto populate object attributes
14

15. Other improvements
15
• Contact management
– Make it simple to update account contacts
• Network tools
– New tool to check if ASN is in use and prefixes originated
• Membership renewals
– Feature to request quotes and renewal invoice in advance

16. Thank You
16

17. 17