APNIC Services Roadmap Update, by George Kuo. A presentation given at APRICOT 2016’s APNIC Services session on 24 February 2016.

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Welcome to APNIC Services
Session
George Kuo, APNIC
Auckland, New Zealand

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APNIC Services Session
• For all who receive services from APNIC to discuss about
the services
• For APNIC to update on service improvements and
development
• A session to provide feedback, comments or suggestions to
APNIC
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Speakers today
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George Odagi
Nurul Islam
Roman
Anna
Mulingabayan
Vivek Nigam
George Kuo

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Session agendas
• Introduction to APNIC Services
• Services roadmap update
• Membership closure management
• Reclaimed IPv4 management
• Training update
• New statistics web page
• Discussion
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5268
Members
APNIC serves 56 economies in the Asia
Pacific
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4051
Members
4618
Members
2013 2014 2015Year

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APNIC Services
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Resource registration
Hostmaster consultation
Training Technical assistance
APNIC Labs
Membership outreachMember services
helpdesk
MyAPNIC

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Activities
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IPv6, IPv4, AS number
delegation
IPv4 transfer
One-click IPv6
Transfer pre-approval
Transfer listing
BGP/IPv6 tutorials
DNS workshop
Security workshop
IRR automation
IPv6 deployment plan
IXP O/S support
IPv6 measurement
BGP analysis
DNS/DNSSEC studies
ROA sessions
Member gathering
Regional meeting
9:00 – 21:00 (UTC +10)
VOIP/Skype/Online chat
Multi-lingual support
Whois bulk-updates,
reverse delegation,
contact management
Resource registration Training Technical assistance
Membership outreach MyAPNICMember services helpdesk
Hostmaster consultation APNIC Labs

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Instant Feedback for APNIC Services
• Implemented in 2015
– Proactive, quick and very short survey after a service interaction
• Objective
– Monitor overall Member satisfaction
– Maintain high service delivery standards
– Get actionable feedback for ongoing improvement
• Surveys available for
– Member services helpdesk support
– Hostmaster consultation
– Member gathering event
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Services Roadmap
Progress Update
George Kuo, APNIC

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APNIC Services Roadmap
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ü Conduct surveys to
seek feedback
ü Improve online
information for
services

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APNIC Services Roadmap
ü Instant feedback
system
ü Support resource
transfer
ü Support for Whois
updates

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APNIC Services Roadmap
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ü Improve major
features for
MyAPNIC
ü Upgrade APNIC
training lab

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Follow Services Roadmap Update
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www.apnic.net/services-roadmap

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Follow Services Roadmap Update
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www.apnic.net/services-roadmap

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Addition to 2016 Services
Roadmap

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Addition to 2016 Services Roadmap
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Restyling of
MyAPNIC
Improve
resource
transfer
experience
New
Technical
Assistance
program
MyAPNIC
Video guide

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Addition to 2016 Services Roadmap
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Refresh style
and easy
navigation
Improve
transfer
process and
MyAPNIC
features
New
Technical
Assistance
service
Quick guides
for resource
management

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2016 Services Roadmap
Feature Highlights
Vivek Nigam
vivek@apnic.net

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Need to know name
to find Whois record
Hard to find some
areas like reverse DNS
Old-school layout
and design
RPKI is not
easy to use
Need to maintain
Route and ROA
MyAPNIC Survey 2015

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MyAPNIC improvements in 2016
• Simplified Whois updates
• Reverse DNS management
• Route and ROA management
• Authorized contact management
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Simplified Whois updates
• View and replace your Whois contacts
• Bulk update your Whois contacts
• View all objects associated in your account
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Simplified Whois updates
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Simplified Whois updates
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Simplified Whois updates
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Simplified Whois updates
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Simplified Whois updates
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View all resources
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View all resources
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Reverse DNS management
• Single page to manage your reverse DNS delegations
• Integrated Reverser domain verification tool
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Reverse DNS management
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Reverse DNS management
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Reverse DNS management
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Route and ROA management
• Create your Route and ROA objects in one go
• Automated notification to AS Number custodians
• Manage conflicts between your Route and ROA objects
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Route and ROA management
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Route and ROA management
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Authorized contact management
• All contact types can initiate contact update
• Online nomination for new Corporate Contacts
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Authorized contact management
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Nominate Contact

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Thank you!