2. National Institute of Management
21st Mid Career Management Course
2
RAG-2
Improving Quality of Service in Excise
& Taxation Department
Covering ADS: MR. Abdul Samad Channa
Date: 3-5-2015
3. Group Members
Imtiaz Bhatti Ex PCS
Ashar shahzad FSP
Tariq Jamil ISI
Afzal Zaidi PAS
Anwar ul Haq PAS
3
4. Sequence
Introduction
Functions of Excise wing
Function of Taxation Wing
Challenges and Key Performance Indicators
Impact Analysis
Recommendations
Conclusion
4
5. Definition of Excise Tax
Excise tax refers to an indirect type of taxation
imposed on the manufacture, sale or use of certain
types of goods and products
For Example:
Excise taxes are commonly included in the price of
a product, such as cigarettes or alcohol or license
fee charged from professionals
5
http://www.businessdictionary.com
6. Provides services for collection of various taxes and
duties and suggests ways and means for additional
resource mobilization in the Province.
Department aims to
Mobilize fiscal resources
Promote automation and outsourcing of functions &
services
Create tax-paying culture
Transform HR into professionally Sound, motivated
team to provide better service delivery
Introduction 6
7. Collection of different taxes
Different levies of excise.
The department is also tasked with the
enforcement of Hadd ordinance 1979 which deals
with the prohibition and licensing of liquors,
intoxicants and narcotics.
Functions 7
11. Composition
There are six Sections in the Secretariat Excise
& Taxation Department.
1. Administration-I
2. Administration-II
3. Taxes
4. Excise
5. Budget & Accounts
6. General
11
12. Collection of Excise Duty on
Methylated & Rectified Spirit
Liquor
Administration of following Licenses
Distillery &Liquor
Manufacturing of Homeopathic Medicines
Chemical Work
Opium Powder
FUNCTIONS OF EXCISE WING 12
13. Control of manufacturing and sale of intoxicating liquor
and drugs
The Excise matters are dealt under the following
enactments:
Prohibition (Enforcement of Hold) ordinance 1979
Sindh Prohibition Rule 1975
The Sindh Abkari act 1878
Sindh Excise Manual Volume-I
13
14. Excise Section
This Section headed by an Excise and Taxation
officer and deals in:-
Record of Monthly detection of Drugs.
Appeal relating to cancellation/suspension of
licenses of liquor and wine shops.
Complaints against the illegal sale of liquor.
Malkhanas.
Court Cases pertaining to Excise Crime & Wine
Shops.
14
16. Following taxes/ duties are now being collected and
administrated by the department.
Property tax
Entertainment Duty
Motor Vehicle Tax
Excise Duty
Professional Tax
COTTON FEE
Infrastructure cess
Hotel Tax
FUNCTIONS OF TAXATION WING 16
17. Motor Vehicle Registration
Levied and collected under Sindh Motor Vehicle
Taxation Act, 1958
Types of Motor Vehicle Taxes/Fees:
New registration fee
Rates of transfer fee
Rate of token tax Motor Car
Rates of other post transaction
Rates of security featured items
Rates of withholding tax
Rates of Motor Tax on Commercial Vehicles
17
18. Property Tax
Levied and collected under under Sindh Urban
Immovable Property Tax Act, 1958
Uniform rate of tax on all categories of property
@ 25% of annual rental value
Valuation table as per Section 5-A
Exemptions
18
21. Professional Tax
Levied and collected under Sindh Finance Act, 1964
and it include
All persons assessed for Income Tax
All limited companies with minimum paid up
capital and reserve of PKR 1 million
All establishments other than limited companies
with minimum annual turnover of PKR 0.5 million
Establishments not assessed for Income Tax
taxed at PKR 500 per annum
All petrol pumps and CNG stations taxed at PKR
2500 per annum
21
22. Hotel Tax
Hotel Tax is levied and collected under Sindh
Finance Act, 1977.
Hotel Tax is collected on ad-valorem
basis @ 7.5% of room rent per lodging
unit per day at the occupancy ratio of
60% & 40%
22
23. Cotton Fee
Cotton Fee is levied under the Cotton
Control Ordinance 1968.
The base of the Cotton Fee is the quantity
of Raw Cotton brought for ginning in the
Cotton Ginning Factory.
The rate of Cotton Fee is Rs. 10/= per
100 K.G. of Raw Cotton.
23
24. Entertainment Duty
Levied and collected under Sindh Entertainment Duty
Act, 1958
Entertainment places such as Dramas, Plays,
Amusements, Parks, Sports etc.
Dramas, plays, variety Programs - 10% of the payment
for admission
Games and Sports 5% of the payment for admission
Items of amusement other than above 25% of the
payment for admission
Presently no duty is being collected from Cinemas.
24
25. Infrastructure Cess
The Cess is levied and collected @ 0.9% to
0.95% on C and F value of a consignment of
goods entering the province from outside the
country through Air or Sea and on its movement
25
27. Challenges
a) Lack of Policy Attention:
Political commitment absent.
No solid institutional framework in E,T & N
Department.
Less collection of taxes and excise duties than its
full potential.
27
28. b) Weak Tax Administration:
Highly politicized, inefficient and corrupt.
Could not set a realistic target and achieve the
same.
28
29. c) Weak Base of Own Resource Revenue (ORS):
Tax revenue collection in the province of Sindh is
concentrated in a few taxes:
Tax on services 49%.
Transfer of property taxes 12%.
Infrastructure cess 27%.
Property tax less than 2%.
29
31. d) High Administration and Compliance Costs:
Complex and intricate laws.
Weaker human resources.
Political influences in functioning of E,T & N
department.
31
32. e) Poor Efficiency and Equity of Department
Taxation:
Tax rates are high and methods of tax collection
encourage tax evasion, this is called inefficient
taxation.
Taxes equity are also poor i.e. entertainment tax -
irrespective of income level.
MVT - engine capacity.
32
33. f) Lack of Institutionalized of IT based business
process:
No automation of record keeping and sales
transactions in the E,T & N department except for
MVT.
33
34. g) No Institutionalized evidence-led tax policy and
coordination mechanism:
Presently, no system exists for a structured
communication among the three tax collecting
agencies e.g. BoR, SRS & E,T & N department.
34
35. h) Lack of tax facilitation centers and tax payer
education:
Not a single taxpayer facilitation center.
Similarly, no efforts were made by the
department for tax payer education.
35
36. Key Performance Indicators
a. Automation of Record and Services
b. Revaluation of Annual Rental Value
( Property Tax)
c. Impartment of Relevant Skills to Employees
36
37. Key Performance Indicators
d. Development of Field Data base through IT for
Professional Tax Collection.
e. Operationalisation of Online Tax payment
Mechanisms.
f. Establishment of Swift Tax facilitation Centers.
37
39. SWOT Analysis
•Strength
•Collection 0f 41 B of tax
•Efficient in tax collection
•Setup all across Province
•
•Weaknesses
•Manual working in some
Departments
•Low motivation level
•Poor Infrastructure
•Opportunities
•Proper training to employee
•Full computerized system
•Tax Awareness
•Threats
•Security system
•Corruption
•Processions or strikes
39
42. 0
20000
40000
60000
80000
100000
2000 2005 2010 2015
Year
UIPT Ttax
Source: Finance Department, Govt. of Sindh.
(Years: 2002 - 2014)
Immovable Property Tax Revenue vs. Total Provincial Tax Revenue
43. 0
1000
2000
3000
4000
5000
2000 2005 2010 2015
Year
MV Tax Prof. Tax
UIP Tax Excise Tax
Source: Finance Department, Govt. of Sindh.
(Years: 2002 - 2014)
Comparison of Various Taxes Collected by the Excise Taxation Department
47. Reform Strategy Actions Expected
Revenue
Time
frame
PropertyTax
1. Revaluation of
ARV
2. IT based field
survey
3. Determination
of fair market
value
4. Exemptions
1. Procurement of
services of an
independent
firm
2. Survey
3. Revaluation
4. Amendment
5. Linkages (BOR,
SRB)
150%*
increase
over the
next 5
years.
2
year
47
48. Reform Strategy Actions Expected
Revenue
Time
frame
Professionaltax
1. Rationaliza
tion of Tax
Rates
2. IT based
field
survey
3. Sharing of
database
1. Third party
to conduct
survey
2. Linkages
200%
increase over
the next 5
years.
2 year
survey
in
major
cities
48
49. Reform Strategy Actions Expected
Revenue
Time
frame
Automation
1. Web portal
2. Web based
payment of
taxes
Through ADP
schemes
Computerized
database
already available
for MVT
1 Year
49
50. Reform Strategy Actions Expected
Revenue
Time
frame
HumanResourceManagement
a) HRM and training
b) Introduce Taxpayer
education and
facilitation services
a)Through ADP Schemes
b) Training of staff
d) Design and operational
Tax Campaigns to create
awareness and boost
voluntary compliance
1
Year
50
51. Reform Strategy Actions Expected
Revenue
Time frame
OrganizationalDevelopment
1. Establish
SWIFT Tax
Facilitation
Centers
2. Performance
Audit
3. Formalize IT
Management
a. Design and build
STFCs
b. System of
reconciliation / audit
will be linked with
NBP, AG Sindh &
treasury etc.
c. Operationalize the
department, develop
IT policy and SOPs
5% each
in Motor
Vehicle
Tax &
Property
Tax
(PKR
250 M)
Model
level
SFTs at
Divisional
Level in
next 6
months to
one year
51