The document discusses usability components that have been identified for assessing the usability of a website for a school payment gateway. It identifies 85 usability components across four categories: information content, design standards, performance, and navigation. These components allow an organization to evaluate their website according to their usability goals. The document also outlines the process for conducting a usability assessment using these components, including setting goals, selecting pages to assess, identifying target users, collecting user profiles, executing automated tools, and gathering user assessment data.

1. Usability components have been identified for use a web site of
payment gateway for school.
Information Content–The information content of each page is consistent, timely, correct, and complete.
Usability elements include prompts and messages, default values, edit checks on data entry, timeliness,
help, and data lookup and updates. Design Standards–The design is standardized to support
understandability and easy maintenance.
Usability elements include compression, compatibility, accessibility, scripting, common location, naming
conventions, site sectioning, page organization, and scripts. Performance–Performance is maximized in
terms of consumer wait time and system response times. Usability elements include downloads time
and data lookup and retrieval times. Navigation–The navigational aspects of the system are intuitive and
flexible. Usability elements include links, buttons, and browser capabilities. For our web usability tool,
eighty-five usability components (factors, attributes and elements) have been identified for use in the
assessment of a web site of payment gateway for school.
The complete set of usability components is not presented in this paper due to size limitations. Not all
of the components in the usability model need to be part of a web usability assessment. The tool that is
described in this paper allows the organization to determine which components and level of granularity
is needed to provide feedback on its usability goals. The good use of the web usability assessment tool is
ensured by having an assessment process in place.
We briefly define each process step. Set Usability Assessment Goals–Goals need to be identified in order
to ensure alignment of assessment activities, data gathering, and metrics generation. The goal of a
particular usability assessment activity might be to reach new consumers, expand on repeat visits by
existing consumers, improve performance of the site, or lengthen each visit (increase the number of
shopping links traversed by the consumer) among others. Select the web site and page(s) to be
assessed–The web site and page for which data is gathered is selected via the web usability tool. The
assessment may include all of the pages for a particular site or it may focus on one page (e.g., main
page) in order to evaluate main page effectiveness across sites.
This selection criterion is based on the goals of the assessment. Identify individuals that match the
target market–The targeted consumer group is identified in order to gather meaningful data about the
effectiveness of the web site. Gather consumer profile data–Information about payment gateway for
college gender, age, typing speed, color blindness, computer experience, and web skill level is entered
into the tool by the individual assessor. Later, this information may be used to identify usability
assessment variations by user profile type.
Execute automated toolset–The usability elements for which data gathering has been automated are
identified and the applications executed. For example, the number of orphan links downloads time for
graphics, and number of and type of colors may be automatically calculated for inclusion in the metrics
report. Gather user assessment data–The assessor enters a response to a particular element as he/she
uses the web site.