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Chapter – 3 (Essentials of Digital marketing)
Universal Analyst
 Web analysts
 Can’t actually track individual people –
 Only individual browsers (or devices), since this is done through cookies.
 Ex - if you visits the website from Chrome on your home computer, and Safari on your work
laptop, the website will think these two different people. And if your brother visits the site from
the home computer, also using Chrome, the website will think he is the same user as you.
 Cookies are on the decline mode .
 Modern browsers allow users to block them, and many mobile devices simply can’t
access or execute them for the customer privacy
 Universal
 Creating a unique identifier for each customer
 Can track the user’s full journey with the brand
 Regardless of the device or browser they use.
Universal Analytics
 Tracking one person across devices requires both –
 Universal analytics
 Authentication on the site across devices
 We can –
 How visitors behave depending on the device they use like –
Smartphone, E-commerce portal, Desktop, etc
 How visitor behaviour changes as per the time.
 How often they’re really interacting with your brand
 What their lifetime value and engagement is
 Also you can import the data from Google Analytics
Key Metrics
 Unique Visitors
 The number of individual people visiting the website one or more times
within a set period of time. Each individual is counted only once.
 New visitor – a unique visitor who visits the website for the first time
ever in the period of time being analysed.
 Returning visitor – a unique visitor who makes two or more visits (on
the same device and browser) within the time period being analysed.
 Page Views
 The number of times a page was successfully requested.
 Page/Visits
 The number of page views in a reporting period divided by the
number of visits in that same period to get an average of how many
pages are being viewed per visit.
Key Metrics
 Avg Visit Durations
 The length of time in a session.
 Bounce Rates
 single-page sessions divided by all sessions, or the percentage of
all sessions on your site in which users viewed only a single page
 New Visits
 A unique visit to the website for the first time ever in the period of
time being analysed.
Types of web analytics tools:
 Content analytics tools
 Customer analytics tools
 Usability (UX) analytics tools
 A/B and multivariate testing tools
 social media analytics tools
 SEO analytics tools
 General enterprise analytics tools
 Open source web analytics tools
 Product analytics tools
Content Analytics tool
 To understand the content needs of the audience,
 how the audience consumes content
 Many tools and techniques available to get answer of the key questions
such as these:
• What content should we be creating?
• What content types will work best?
• What topics and content types should we avoid?
Content Analytics tool -- PageTrawler
 PageTrawler is a simple content-auditing and site mapping tool
 designed for people who make websites,
 including user experience designers, content strategists, marketers, information
architects.
 PageTrawler essentially takes a single input - a URL
 Identify each page and collect additional information about it.
 Combines all this data into a CSV file that can be downloaded and further
edited.
 PageTrawler provides the following data for each unique URL:
PageTrawler (Contd…)
• Page title— The unique page title of each URL crawled
• Page header 1— Classification of the topic or main theme of content
within the page
• Page header 2— Additional classification of subtopics within the page
• Page depth— The number of links from the main or index page of the
site
• Page owner— If available
• Page goal— If available
• Date crawled— The timestamp from when the data was collected
• Metadata keywords— Additional keywords used to describe the
content on the specific URL
• Broken links— Problems with content links
• Page visits— The number of visits to the
specific URL
• Time on page— The time spent on the
specific URL
• Page exit rate— The percentage of visitors
who saw a page, which was the final page
viewed in the visit
• Page bounce rate— The percentage of visits
that are single-page visits
Customer analytics tools
 Digital marketing and advertising do not operate like broadcast mass
media
 message being served to a mass audience, but every single visitor to an
online can be analyzed.
 Following are the factors that affect customer analysis:
• Location-based results— Google auto-detects your location, using
either your IP address or the My Location feature
• Personal history — Google remembers your past search history,
constantly assesses that against future searches, and then serves up a
new result set.
Customer analytics tools (Contd…)
 • Browser type— by accessing prior browsing history and use that history
as an input for determining which result set to provide. Previously visited
sites affect search results.
 • Device type— Google has been auto-detecting the type of device you’re
using and serving up different results based on the device for some time.
For example, mobile search queries receive different results than desktop
or laptop queries, even for the same term(s).
Customer Analysis (Contd…)
 Analysis —Who is the audience?
 Understanding —What is the audience’s knowledge and attitude toward the
brand?
 Demographics —What is the audience’s age, gender, education, location, and
so on?
 Interest —Why is the audience reading, sharing, and interacting with your
brand content?
 Environment —Where does the audience spend time online?
 Needs —What are the audience needs associated with your brand, product, or
service?
 Customization —What specific needs and/or interests should the brand
address in order to add value for the audience?
Customer analytics tools (Contd…)
 Tools
 Search insights—
 This tool is useful for mining search engine volume patterns across geography,
industry categories, time, and properties to find actionable insights.
 Google Insights for Search is a useful free solution, and companies such as Hitwise
and Compete offer their own premium paid versions.
 SEO—
 to monitor, track, and manage both your own and competitor keyword rankings.
 paid tool providers are SEOmoz and BrightEdge.
 free tools, such as Microsoft SEO Toolkit, Searchmetrics Essentials, Tynt, and Google
AdWords.
Customer analytics tools (Contd…)
 User surveys—
 capture answers to custom questions from website visitors.
 Surveys are a valuable source of qualitative feedback that you can tie to web
analytics data to connect what an audience says with what it actually does.
 Options such as SurveyMonkey, Polldaddy, and Zoomerang offer low cost, and
premium solutions from companies such as QuestionPro offer custom variable
capture, advanced segmentation, and filtering.
 Website profiling—
 You can enter a website URL and get back a site profile that reveals site traffic
statistics, search volume, demographic data on visitors, related sites, and more.
 Alexa, Google Ad Planner, and Compete all offer free tools that provide this
functionality.
Customer analytics tools (Contd…)
 Sharing analysis—
 specifically dedicated to tracking share activity of content across digital
platforms.
 such as bitly and free sharing tools such as AddThis and ShareThis that
provide reporting.
 Social profile and activity analysis—
 found in third-party social analytics tools currently on the market.
 performing an analysis of your own brand or a competitor’s social profile,
these tools detail your engagement activity, friends/fans/followers, and
published content to reveal insights and trends.
Social media analytics
• Discover — the organization gathers all data relevant
to the brand from social channels. This could be
mentions of competitors or the industry. Ideally, it is a
combination of mentions of the brand, competitors,
and the industry.
• Analyze — a human interacts with the data to
determine what is signal and what is noise.
What are the pieces of data that the
organization could take action on?
Social media analytics
 Segment —After the data is parsed for how actionable it could be, it is shared
with all parts of the organization.
 applications for product development, strategic planning, corporate
communications, marketing, customer care, and sales.
 Strategize —
 with after reading the data need to be formed into a strategy.
 Execute —
Whether it is marketing, public relations, or customer-care activities, an organization
needs to develop tactics in order to execute on the insights developed in the strategy
phase.
 Ex Sysomos now captures all available data from Twitter, and also captures the
majority of mentions coming from blogs, forums, news channels, and other
social channels.
SEO analytics tools
 Many tools available for SEO analytics
 Ahrefs: SEO Keyword Tool.
 Google Search Console: Top SEO Tool.
 SEMRush: Marketing SEO Tools.
 KWFinder: SEO Keyword Tool.
 Moz Pro: SEO Software.
 Ubersuggest: Keyword Tracking Tool.
 Answer The Public: Free SEO Tools.
 SpyFu: Free SEO Tool
SEO analytics tools
 Generally SEO analytics involves
 Domain Overview
 Traffic Analytics
 Organic Research
 Keyword Gap
 Backlink Gap
 Keyword Overview
 Keyword Magic Tool
 Position Tracking
 Backlink Analytics
 On Page SEO Checker
General enterprise analytics tools
 1. EmailAnalytics
 2. Hotjar
 3. Chartio
 4. Infragistics ReportPlus
 5. Tableau
 6. AnswerDock
 7. Google Analytics
 8. Periscope
 9. Zoho Analytics
 10. Redash and many more
Open Source Web analytics tools
 Matomo
 Let’s start with the open source application that rivals Google Analytics for
functions: Matomo (formerly known as Piwik). Matomo does most of what
Google Analytics does, and chances are it offers the features that you need.
 Open Web Analytics
 If there’s a close second to Matomo in the open source web analytics stakes,
it’s Open Web Analytics. In fact, it includes key features that either rival
Google Analytics or leave it in the dust.
 AWStats
 Web server log files provide a rich vein of information about visitors to your
site, but tapping into that vein isn't always easy. That's where AWStats comes
to the rescue. While it lacks the most modern look and feel, AWStats more
than makes up for that with breadth of data it can present.
Open Source Web analytics tools
(Contd…)
 Countly
 Countly bills itself as a "secure web analytics" platform. While I can't vouch
for its security, Countly does a solid job of collecting and presenting data
about your site and its visitors.
 Plausible
 Plausible is a newer kid on the open source analytics tools block. It’s lean, it’s
fast, and only collects a small amount of information — that includes
numbers of unique visitors and the top pages they visited, the number of page
views, the bounce rate, and referrers. Plausible is simple and very focus
Product analytics tools
 1. Quantum Metric — Best for automatically identifying user experience issues
 2. UXCam — Best for mobile-focused user behavior
 3. Google Analytics — Best free web analytics tool
 4. Mixpanel — Best for analyzing user actions
 5. Pendo — Best for managing customer feature requests
 6. Heap — Best free ad-hoc analytics & basic reporting
 7. dragonboat — Best for product portfolio management
 8. LogRocket — Best for session replay & performance monitoring
 9. InnerTrends — Best for pre-built analytics reports
 10. Zoho Analytics — Best for extensive data integration
A/B testing
 A/B testing is also known as split testing
 To compare different versions of something to see which performs better. In these
experiments, you define a conversion goal to measure, like clicks or completed
transactions.
 For example, let’s say you wanted to increase the number of clicks on the “Buy now”
button on your product pages. You could run an A/B test to find out how button color
affects click-through rates, experimenting with a green button and a blue button. You
would:
 Define your conversion goal. In this example, you want to measure click-
through rate.
 Design the A/B test. How big of a sample size do you want? Who will
participate, new customers or existing customers?
 Gather data. Will you run your own test or use A/B testing software? For how
long will the test run?
 Analyze the results. Which variation had the biggest positive impact on the
conversion metric that matters most?
A/B testing
A/B testing
A/B testing tools
 HubSpot's A/B Testing Kit
 Google Optimize
 Freshmarketer
 VWO
 Optimizely
 Omniconvert
 AB Tasty
 Convert
 Adobe Target
 Oracle Maxymiser
Multivariate testing
 Technique for testing in which multiple variables are modified.
 The goal of multivariate testing is to determine which combination of variations
performs the best out of all of the possible combinations.
 Websites and mobile apps are made of combinations of changeable
elements. A multivariate test will change multiple elements, like changing a
picture and headline at the same time.
 Ex - Three variations of the image and two variations of the headline are
combined to create six versions of the content, which are tested concurrently
to find the winning variation.
Multivariate testing (Contd…)
 Multivariate test is similar to A/B split
testing,
 but difference is that A/B testing only
tests one variable.
 Multivariate test, multiple variables are
tested together to uncover the ideal
combination that is effective in improving
the ultimate goal.
Multivariate testing tools
 Adobe Target:
 Adobe Target is part of the Adobe Experience Cloud suite and offers
comprehensive testing and personalization capabilities.
 It supports multivariate testing, A/B testing, and automated optimization
based on user behavior.
 Kameleoon:
 Kameleoon is a comprehensive experimentation and personalization platform.
It allows you to conduct multivariate tests, A/B tests, and server-side testing,
and provides AI-driven personalization capabilities.
 Optimizely
 Google Optimize:.
Setting up goals and conversion rate, goal reports in
Google Analytics
 To set up goals and track conversion rates in Google Analytics, follow these steps:
 Sign in to your Google Analytics account and select the relevant property and view
where you want to set up the goals.
 Navigate to the Admin section by clicking on the gear icon in the bottom left corner.
 In the View column, click on "Goals" under the View column.
 Click on the "+New Goal" button to create a new goal.
 Google Analytics provides several goal templates to choose from, such as making a
purchase, submitting a form, or signing up for a newsletter. You can also create a
custom goal if none of the templates fit your requirements. Select the appropriate
option and click "Continue."
 Enter a name for your goal, such as "Completed Purchase" or "Form Submission."
Setting up goals and conversion rate, goal reports in
Google Analytics
 Depending on the goal type you selected, provide the necessary
details. For example, if your goal is to track a destination URL, enter
the URL of the page users reach upon completing the goal.
 Set the goal value if applicable.
 This is optional but can be useful for tracking the monetary value of
goal completions.
 Enable the funnel visualization if you want to track the steps users
take before reaching the goal page. Enter the URLs of the pages
users visit in the funnel steps.
 Save the goal by clicking on the "Save" button.
 Once you have set up your goals, Google Analytics will start
tracking the conversions and provide reports on goal
completions and conversion rates. To access the goal reports:
 Go to the Reporting section in Google Analytics.
 In the left sidebar, click on "Conversions" and then select
"Goals."
 You'll find various reports related to your goals, such as the
number of goal completions, conversion rates, and goal value.
 Explore different reports and segments to gain insights into user
behavior and the effectiveness of your marketing efforts.
 Note that it may take some time for Google Analytics to collect
enough data and generate accurate reports on goal completions
and conversion rates.
 https://www.youtube.com/watch?v=bAEU-mljaEk
Attributions Models
 Attribution Model means –
 how different marketing channels contribute to conversions and allocating
credit appropriately. Here's a step-by-step process to help you manage multi-
channel attributions effectively:
 Define your attribution model:
 Start by choosing an attribution model that aligns with your business goals
and marketing strategy.
 Ex - last-click, first-click, linear, time decay, position-based, and data-driven.
 Implement tracking and measurement:
 Ensure that you have proper tracking mechanisms in place to capture data
from various marketing channels. Use tools like UTM parameters, conversion
tracking pixels etc - to track user interactions across channels accurately.
Manage Multi-channel Attributions for
effective ad campaign
 Assign credit based on attribution model: Apply your chosen attribution model to
distribute credit to each touchpoint in the customer journey. This step involves
attributing a portion of the conversion value to each channel based on its role
and impact in driving the conversion.
 Analyze performance and optimize: Continuously monitor and analyze the
performance of your ad campaigns across channels using attribution data.
Identify underperforming channels and optimize your budget allocation and
messaging accordingly. Consider experimenting with different strategies, such as
adjusting bids, targeting specific segments, or testing new channels.
Manage Multi-channel Attributions for
effective ad campaign
 Test and compare attribution models:
 test and compare models to gain insights into how they impact your campaign
performance. Ex. Conduct A/B tests V/S Multivariate Testing
 Use data-driven insights for decision-making:
 Use gained Insight to make informed decisions about budget allocation,
campaign optimization, channel selection, and messaging strategies.
 Use data to identify opportunities for improvement
 Note : Multi-channel attributions require an ongoing iterative process.
 Effectiveness of your ad campaigns may vary over time,
 Monitor regularly review and adjust your attribution model and strategies to
ensure you're making data-driven decisions based on the most up-to-date
information
Attribution models
i. Single-touch attribution models:
 Also known as first-click or last-click attribution
 Attributes the entire credit for a conversion or sale to a single touchpoint in the
customer journey
 only one touchpoint is considered responsible for driving the conversion, disregarding
other interactions that may have occurred.
 There are two main types of single touch attribution models:
 First-click attribution:
 all the credit for a conversion is given to the first touchpoint the user interacted with in
their customer journey.
 emphasizes the initial touchpoint's role in capturing the user's attention and starting
them on the path to conversion.
 Last-click attribution:
 Assigns all the credit for a conversion to the final touchpoint that directly led to the
conversion.
 Focuses on the touchpoint immediately before the conversion and assumes that it
played the most significant role in influencing the user's decision
What are customer journey touchpoints?
 Ex -booking a flight for a holiday, a customer interacts numerous times
with a business in a multitude of ways. For example, they go to the
airline’s website to book the ticket via their laptop, check-in via an app on
their phone, liaise with ground staff at the airport, enjoy service on the
flight and watch in-flight entertainment.
 Customer touchpoints form part of the complete end to end journey.
From seeing the initial online advertisement to dealing with a sales rep,
to making phone calls and complaining to a customer support team, it’s
the entire journey.
Advantages of single touch attribution models
include:
 Simplicity: Single touch models are easy to understand and implement,
requiring minimal tracking and analysis.
 Clear focus: By assigning all the credit to a single touchpoint, these
models highlight the importance of a specific interaction in driving
conversions.
 Quick decision-making: With a clear-cut attribution, it becomes easier to
make decisions on optimizing marketing strategies and allocating
resources.
Single touch attribution models have notable
drawbacks:
 Ignoring other touchpoints: These models neglect the contribution of
other touchpoints that may have influenced the user's decision, leading to
an incomplete understanding of the customer journey.
 Limited insights: By attributing all the credit to a single touchpoint,
marketers may miss opportunities to optimize campaigns and improve the
overall customer experience.
 Oversimplification: Customer journeys are often complex and involve
multiple touchpoints. Single touch models oversimplify this complexity
by focusing only on one touchpoint.
Last non direct click
 Last Non-Direct Click attribution
 is an attribution model that assigns credit for a conversion or sale
to the last marketing touchpoint that the user interacted with
before converting, excluding direct traffic.
 It attributes the conversion to the channel or campaign that
influenced the user's decision, taking into account all channels
except direct traffic.
 In this attribution model,
 Direct traffic is excluded because it typically represents users who
directly typed the website URL or used a bookmark to access the
site, without any identifiable marketing source
Last non direct click
 Here's an example to illustrate Last Non-Direct Click attribution:
 A user discovers a product through a Facebook ad and clicks on the
ad, but does not convert.
 Later, the same user receives an email campaign featuring the same
product and clicks on a link within the email.
 After clicking the email link, the user finally converts by making a
purchase.
 In Last Non-Direct Click attribution, the email campaign would
receive full credit for the conversion as the last touchpoint before
the conversion, while the Facebook ad would not receive any credit.
Last non direct click
 Advantages of Last Non-Direct Click attribution include:
 Clear focus on the last marketing touchpoint:
 By excluding direct traffic, this model highlights the influence of
the preceding marketing efforts in driving conversions.
 Better allocation of credit:
 Last Non-Direct Click attribution provides a more accurate
representation of the channel or campaign that played a crucial role
in the user's decision to convert.
 Simplicity: It is a relatively simple attribution model to
understand and implement compared to more complex
models.
Multi-touch attribution models
 Multi-touch attribution models
 Assign credit for conversions or sales to multiple touchpoints throughout the
customer journey
 Unlike single touch attribution models that attribute all the credit to a single
touchpoint, multi-touch models aim to provide a more comprehensive view of how
different touchpoints contribute to conversions.
 Linear attribution:
 Each touchpoint receives an equal share of credit, regardless of its position
or impact.
Multi-touch attribution models
 Time decay attribution:
 Assigns more weight and credit to touchpoints closer to the
conversion.
 Position-based attribution:
 known as the U-shaped attribution model
 it allocates 40% of the credit to the first touchpoint, 40% to the last
touchpoint, and distributes the remaining 20% across the middle
touchpoints. This model acknowledges the importance of both the initial and
final touchpoints in the customer journey.
Multi-touch attribution models
 Involves all the steps of journey –
 Into the effectiveness of marketing channels, campaigns, and touchpoints
throughout the customer journey.
 It helps marketers optimize their strategies, allocate budgets effectively, and
identify the most impactful marketing efforts.
 Attribution modeling is an evolving field, and no single model is
perfect.
 The choice of the model should align with the business's objectives and
provide actionable insights for decision-making.
iii. Connect offline with online
 Connecting offline interactions with online data is essential for gaining a holistic view
of customer behavior and maximizing the effectiveness of marketing efforts.
 Here are some strategies to connect offline and online activities:
 Unique identifiers:
 By capturing identifiers like program IDs, customer account numbers, or email addresses. -
during offline interactions and linking them to online data, you can track customer behavior
across channels.
 Online/offline promotions:
 Use online channels to promote offline events or offers, and vice versa. For example, use
social media or email campaigns to promote in-store events or exclusive in-store discounts
 QR codes and barcodes:
 Utilize QR codes or barcodes on offline materials like print ads, brochures, or product
packaging.
iii. Connect offline with online
 Call tracking:
 Assign unique phone numbers to different marketing campaigns or channels, and track
which calls result in conversions. By integrating call tracking with online analytics platforms,
you can attribute offline conversions to specific marketing efforts.
 Point-of-sale (POS) integration:
 Integrate your offline point-of-sale system with your online analytics platform.
 To capture transactional data from offline purchases and associate them with specific
customers or online interactions. This integration provides insights into customer behavior,
preferences, and purchase history across channels.
 Location-based targeting:
 By delivering personalized messages or offers through mobile apps or push notifications, you
can bridge the gap between offline and online experiences.
 Offline data collection:
 offline data collection methods such as surveys, feedback forms, or in-store customer
interactions to gather information about customer preferences, interests, or feedback.
Connect offline with online
 CRM integration:
 Integrate your Customer Relationship Management (CRM) system
with your online analytics and marketing platforms.
 To consolidate customer data from both offline and online sources,
providing a unified view of customer interactions and enabling more
personalized and targeted marketing campaigns.
Long Tracking Codes
 Lengthy strings of characters or code snippets that are used to track and identify
specific elements or actions on a website or digital platform.
 inserted into the HTML or JavaScript of a webpage to enable tracking and data collection.
 Often consist of a combination of letters, numbers, and special characters. Examples of
tracking codes include:
 Google Analytics tracking code:
 Google Analytics is a commonly used example. It typically begins with "UA-" followed by a series of
numbers and hyphens, such as "UA-12345678-1".
 This code is used to track website visitors, page views, and various other metrics within Google
Analytics.
 Facebook Pixel tracking code:
 Facebook Pixel is a tracking tool that allows advertisers to measure the effectiveness of their
Facebook ad campaigns.
 inserted into the website's header or specific pages to track conversions, remarketing, and other
events.
Long Tracking Codes
 Conversion tracking codes:
 Various advertising platforms, such as Google Ads or Microsoft Advertising,
provide conversion tracking codes to track specific actions or events
 like completed purchases or form submissions. These codes are typically generated
within the advertising platform and need to be placed on the appropriate conversion
pages of the website.
 Custom tracking codes:
 Custom analytics implementations may require longer tracking codes that are
specific to the platform or tracking requirements.
 These codes can be generated by the tracking system or manually defined
based on the desired tracking parameters.
Long Tracking Codes
 Long tracking codes are crucial for accurate tracking and measurement
of user behavior and campaign effectiveness.
 Important to gather valuable data, make informed decisions, and
optimize marketing strategies.
 it's important to follow the instructions provided by the respective
tracking platforms or tools. They usually specify where the code should
be placed within the website's HTML or JavaScript to ensure proper
functionality and data collection.
 Additionally, it's recommended to regularly review and update tracking
codes as needed, especially when making changes to the website
structure or implementing new tracking features. This ensures that the
tracking remains accurate and up to date with any modifications to the
website or tracking requirements.
Long Tracking Codes (Pros)
 Uniqueness and specificity: Long tracking codes often include a
combination of letters, numbers, and special characters that create a unique
identifier for tracking purposes. This specificity helps ensure that each
tracking code is distinct and can be easily associated with a particular
element or action.
 Granular tracking: Longer tracking codes can provide more detailed
tracking capabilities, allowing for more granular analysis of user behavior.
They can capture specific parameters, events, or interactions, providing a
richer understanding of how users engage with a website or digital platform.
 Reduced risk of collision: Longer tracking codes reduce the risk of
collision, where multiple elements or actions share the same identifier. This
helps maintain data integrity and ensures accurate tracking and attribution.
 Enhanced flexibility: Longer tracking codes often allow for more flexibility
in defining tracking parameters or incorporating additional metadata. This
can be beneficial when tracking complex interactions or implementing
advanced tracking features.
Long Tracking Codes (Cons)
 Increased complexity: Long tracking codes can be more complex and difficult to
manage, especially when dealing with a large number of tracking elements or
multiple platforms. They require careful tracking code implementation and
maintenance to ensure accuracy and avoid errors.
 Risk of errors: Lengthy tracking codes can be prone to manual errors during
implementation. Mistakes in copying or pasting the code, or incorrectly
configuring tracking parameters, can lead to inaccurate data collection or tracking
issues.
 Impact on page load time: Long tracking codes can contribute to increased
page load times, especially if multiple tracking codes or large tracking scripts are
implemented. This can affect user experience and website performance,
potentially leading to higher bounce rates or reduced engagement.
 Limited readability: Lengthy tracking codes can be challenging to read and
comprehend, particularly for non-technical users or when reviewing the code for
troubleshooting or auditing purposes. This can make it more difficult to identify
or understand tracking implementations.
Obfuscated tracking code
 Obfuscated tracking code refers to tracking code that has
been intentionally obscured or obfuscated to make it
difficult for others to understand or modify. The purpose of
obfuscating tracking code is to protect the code from
unauthorized access, reverse engineering, or tampering.
 Obfuscation techniques involve transforming the code's
structure, altering variable and function names, adding
unnecessary code, or applying other methods to make the
code more complex and less readable. This process does not
affect the functionality of the code but makes it harder for
someone to analyze or modify it.
Obfuscated tracking code (Pros)
 Obfuscated tracking code can be used for various purposes,
including:
 Security: Obfuscation can help protect sensitive information or
algorithms within the tracking code, preventing unauthorized
access or exploitation.
 Intellectual property protection: Obfuscation can make it
more difficult for others to steal or copy proprietary tracking
code, reducing the risk of intellectual property infringement.
 Anti-tampering: Obfuscated code can make it harder for
individuals to modify or manipulate the tracking code to falsify
data or distort analytics results.
 Performance optimization: In some cases, obfuscation
techniques can also be used to optimize code performance by
reducing the size or complexity of the tracking code.
Obfuscated tracking code
 It's important to note that obfuscation does not provide complete
security or protection. Skilled attackers can still analyze and
understand obfuscated code given enough time and resources.
However, obfuscation can act as a deterrent and make it more
challenging for casual or inexperienced individuals to tamper with or
understand the tracking code.
 When using obfuscated tracking code, it's crucial to keep a secure and
reliable backup of the original, unobfuscated code in case
modifications or updates are needed in the future. Additionally, it's
important to ensure that the obfuscation process does not interfere
with the functionality or compatibility of the tracking code with the
intended tracking system or platform.
 Overall, obfuscated tracking code can be a useful measure to protect
sensitive code or intellectual property, but it should be employed
judiciously and in line with the specific security and protection needs
of the tracking implementation.
Obfuscated tracking code (Cons)
 Debugging difficulties: Obfuscation makes the code harder to read
and understand, which can pose challenges when debugging or
troubleshooting issues with the tracking implementation. It may
require additional effort and resources to identify and fix problems.
 Maintenance complexity: Obfuscated code can be more challenging
to maintain or update. Making modifications or enhancements to the
code may require specialized knowledge or access to the original
obfuscated version.
 Compatibility issues: Certain obfuscation techniques may interfere
with the functionality or compatibility of the tracking code with
specific systems, platforms, or programming languages. This can lead
to compatibility issues or unexpected behavior.
 Limited protection: While obfuscation can provide a certain level of
security, it is not foolproof. Skilled attackers or determined individuals
can still analyze and understand obfuscated code given enough time
and resources.
UTM codes
 UTM codes, also known as UTM parameters or UTM tags, are tags added
to URLs to track and analyze the effectiveness of marketing campaigns
and traffic sources. UTM stands for “Urchin Tracking Module”, which was
the predecessor of Google Analytics. UTM codes are widely used in digital
marketing to attribute website traffic and conversions to specific
marketing efforts.
 UTM codes consist of a series of parameters appended to the end of a
URL. When a user clicks on a URL containing UTM codes, the parameters
are captured by analytics tools like Google Analytics, allowing marketers
to track the source, medium, campaign, and other details of the traffic.
UTM codes
 The five standard UTM parameters are:
 utm_source: This parameter identifies the source of the traffic, such as a search
engine, social media platform, or newsletter. For example, "utm_source=facebook"
indicates that the traffic is coming from Facebook.
 utm_medium: This parameter specifies the medium or marketing channel
through which the traffic is generated. It could be a banner ad, email, CPC (cost-
per-click) campaign, or others. Example: "utm_medium=cpc".
 utm_campaign: This parameter denotes the specific campaign or promotion
associated with the traffic. It helps differentiate between different marketing
initiatives or variations within a medium or source. For instance,
"utm_campaign=spring_sale".
 utm_term: This parameter is primarily used for paid search campaigns and
identifies the keywords or search terms associated with the ad. It helps track the
effectiveness of specific keywords. Example: "utm_term=running+shoes".
 utm_content: This parameter allows for further differentiation and tracking
within a campaign. It can be used to identify specific ad variations, locations, or
content elements. For example, "utm_content=sidebar_banner".
UTM codes
 By using UTM codes, marketers can gain insights into which
campaigns, sources, and mediums are driving the most traffic
and conversions. This information can be used to optimize
marketing strategies, allocate budgets effectively, and measure
the ROI of various marketing efforts.
 It's important to ensure consistent and accurate usage of UTM
codes. Mistakes in parameter names or values can lead to data
discrepancies and inaccurate attribution. Therefore, it's
recommended to have a standardized naming convention and
use URL builders or tracking tools that generate UTM codes
correctly.
 UTM codes are an effective way to track and analyze the
performance of marketing campaigns, allowing businesses to
make data-driven decisions and optimize their marketing efforts.
Thank You


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PPT 3 Web Analytics (1).pptx

  • 1. Chapter – 3 (Essentials of Digital marketing)
  • 2. Universal Analyst  Web analysts  Can’t actually track individual people –  Only individual browsers (or devices), since this is done through cookies.  Ex - if you visits the website from Chrome on your home computer, and Safari on your work laptop, the website will think these two different people. And if your brother visits the site from the home computer, also using Chrome, the website will think he is the same user as you.  Cookies are on the decline mode .  Modern browsers allow users to block them, and many mobile devices simply can’t access or execute them for the customer privacy  Universal  Creating a unique identifier for each customer  Can track the user’s full journey with the brand  Regardless of the device or browser they use.
  • 3. Universal Analytics  Tracking one person across devices requires both –  Universal analytics  Authentication on the site across devices  We can –  How visitors behave depending on the device they use like – Smartphone, E-commerce portal, Desktop, etc  How visitor behaviour changes as per the time.  How often they’re really interacting with your brand  What their lifetime value and engagement is  Also you can import the data from Google Analytics
  • 4. Key Metrics  Unique Visitors  The number of individual people visiting the website one or more times within a set period of time. Each individual is counted only once.  New visitor – a unique visitor who visits the website for the first time ever in the period of time being analysed.  Returning visitor – a unique visitor who makes two or more visits (on the same device and browser) within the time period being analysed.  Page Views  The number of times a page was successfully requested.  Page/Visits  The number of page views in a reporting period divided by the number of visits in that same period to get an average of how many pages are being viewed per visit.
  • 5. Key Metrics  Avg Visit Durations  The length of time in a session.  Bounce Rates  single-page sessions divided by all sessions, or the percentage of all sessions on your site in which users viewed only a single page  New Visits  A unique visit to the website for the first time ever in the period of time being analysed.
  • 6. Types of web analytics tools:  Content analytics tools  Customer analytics tools  Usability (UX) analytics tools  A/B and multivariate testing tools  social media analytics tools  SEO analytics tools  General enterprise analytics tools  Open source web analytics tools  Product analytics tools
  • 7. Content Analytics tool  To understand the content needs of the audience,  how the audience consumes content  Many tools and techniques available to get answer of the key questions such as these: • What content should we be creating? • What content types will work best? • What topics and content types should we avoid?
  • 8. Content Analytics tool -- PageTrawler  PageTrawler is a simple content-auditing and site mapping tool  designed for people who make websites,  including user experience designers, content strategists, marketers, information architects.  PageTrawler essentially takes a single input - a URL  Identify each page and collect additional information about it.  Combines all this data into a CSV file that can be downloaded and further edited.  PageTrawler provides the following data for each unique URL:
  • 9. PageTrawler (Contd…) • Page title— The unique page title of each URL crawled • Page header 1— Classification of the topic or main theme of content within the page • Page header 2— Additional classification of subtopics within the page • Page depth— The number of links from the main or index page of the site • Page owner— If available • Page goal— If available • Date crawled— The timestamp from when the data was collected • Metadata keywords— Additional keywords used to describe the content on the specific URL
  • 10. • Broken links— Problems with content links • Page visits— The number of visits to the specific URL • Time on page— The time spent on the specific URL • Page exit rate— The percentage of visitors who saw a page, which was the final page viewed in the visit • Page bounce rate— The percentage of visits that are single-page visits
  • 11. Customer analytics tools  Digital marketing and advertising do not operate like broadcast mass media  message being served to a mass audience, but every single visitor to an online can be analyzed.  Following are the factors that affect customer analysis: • Location-based results— Google auto-detects your location, using either your IP address or the My Location feature • Personal history — Google remembers your past search history, constantly assesses that against future searches, and then serves up a new result set.
  • 12. Customer analytics tools (Contd…)  • Browser type— by accessing prior browsing history and use that history as an input for determining which result set to provide. Previously visited sites affect search results.  • Device type— Google has been auto-detecting the type of device you’re using and serving up different results based on the device for some time. For example, mobile search queries receive different results than desktop or laptop queries, even for the same term(s).
  • 13. Customer Analysis (Contd…)  Analysis —Who is the audience?  Understanding —What is the audience’s knowledge and attitude toward the brand?  Demographics —What is the audience’s age, gender, education, location, and so on?  Interest —Why is the audience reading, sharing, and interacting with your brand content?  Environment —Where does the audience spend time online?  Needs —What are the audience needs associated with your brand, product, or service?  Customization —What specific needs and/or interests should the brand address in order to add value for the audience?
  • 14. Customer analytics tools (Contd…)  Tools  Search insights—  This tool is useful for mining search engine volume patterns across geography, industry categories, time, and properties to find actionable insights.  Google Insights for Search is a useful free solution, and companies such as Hitwise and Compete offer their own premium paid versions.  SEO—  to monitor, track, and manage both your own and competitor keyword rankings.  paid tool providers are SEOmoz and BrightEdge.  free tools, such as Microsoft SEO Toolkit, Searchmetrics Essentials, Tynt, and Google AdWords.
  • 15. Customer analytics tools (Contd…)  User surveys—  capture answers to custom questions from website visitors.  Surveys are a valuable source of qualitative feedback that you can tie to web analytics data to connect what an audience says with what it actually does.  Options such as SurveyMonkey, Polldaddy, and Zoomerang offer low cost, and premium solutions from companies such as QuestionPro offer custom variable capture, advanced segmentation, and filtering.  Website profiling—  You can enter a website URL and get back a site profile that reveals site traffic statistics, search volume, demographic data on visitors, related sites, and more.  Alexa, Google Ad Planner, and Compete all offer free tools that provide this functionality.
  • 16. Customer analytics tools (Contd…)  Sharing analysis—  specifically dedicated to tracking share activity of content across digital platforms.  such as bitly and free sharing tools such as AddThis and ShareThis that provide reporting.  Social profile and activity analysis—  found in third-party social analytics tools currently on the market.  performing an analysis of your own brand or a competitor’s social profile, these tools detail your engagement activity, friends/fans/followers, and published content to reveal insights and trends.
  • 17. Social media analytics • Discover — the organization gathers all data relevant to the brand from social channels. This could be mentions of competitors or the industry. Ideally, it is a combination of mentions of the brand, competitors, and the industry. • Analyze — a human interacts with the data to determine what is signal and what is noise. What are the pieces of data that the organization could take action on?
  • 18. Social media analytics  Segment —After the data is parsed for how actionable it could be, it is shared with all parts of the organization.  applications for product development, strategic planning, corporate communications, marketing, customer care, and sales.  Strategize —  with after reading the data need to be formed into a strategy.  Execute — Whether it is marketing, public relations, or customer-care activities, an organization needs to develop tactics in order to execute on the insights developed in the strategy phase.  Ex Sysomos now captures all available data from Twitter, and also captures the majority of mentions coming from blogs, forums, news channels, and other social channels.
  • 19. SEO analytics tools  Many tools available for SEO analytics  Ahrefs: SEO Keyword Tool.  Google Search Console: Top SEO Tool.  SEMRush: Marketing SEO Tools.  KWFinder: SEO Keyword Tool.  Moz Pro: SEO Software.  Ubersuggest: Keyword Tracking Tool.  Answer The Public: Free SEO Tools.  SpyFu: Free SEO Tool
  • 20. SEO analytics tools  Generally SEO analytics involves  Domain Overview  Traffic Analytics  Organic Research  Keyword Gap  Backlink Gap  Keyword Overview  Keyword Magic Tool  Position Tracking  Backlink Analytics  On Page SEO Checker
  • 21. General enterprise analytics tools  1. EmailAnalytics  2. Hotjar  3. Chartio  4. Infragistics ReportPlus  5. Tableau  6. AnswerDock  7. Google Analytics  8. Periscope  9. Zoho Analytics  10. Redash and many more
  • 22. Open Source Web analytics tools  Matomo  Let’s start with the open source application that rivals Google Analytics for functions: Matomo (formerly known as Piwik). Matomo does most of what Google Analytics does, and chances are it offers the features that you need.  Open Web Analytics  If there’s a close second to Matomo in the open source web analytics stakes, it’s Open Web Analytics. In fact, it includes key features that either rival Google Analytics or leave it in the dust.  AWStats  Web server log files provide a rich vein of information about visitors to your site, but tapping into that vein isn't always easy. That's where AWStats comes to the rescue. While it lacks the most modern look and feel, AWStats more than makes up for that with breadth of data it can present.
  • 23. Open Source Web analytics tools (Contd…)  Countly  Countly bills itself as a "secure web analytics" platform. While I can't vouch for its security, Countly does a solid job of collecting and presenting data about your site and its visitors.  Plausible  Plausible is a newer kid on the open source analytics tools block. It’s lean, it’s fast, and only collects a small amount of information — that includes numbers of unique visitors and the top pages they visited, the number of page views, the bounce rate, and referrers. Plausible is simple and very focus
  • 24. Product analytics tools  1. Quantum Metric — Best for automatically identifying user experience issues  2. UXCam — Best for mobile-focused user behavior  3. Google Analytics — Best free web analytics tool  4. Mixpanel — Best for analyzing user actions  5. Pendo — Best for managing customer feature requests  6. Heap — Best free ad-hoc analytics & basic reporting  7. dragonboat — Best for product portfolio management  8. LogRocket — Best for session replay & performance monitoring  9. InnerTrends — Best for pre-built analytics reports  10. Zoho Analytics — Best for extensive data integration
  • 25. A/B testing  A/B testing is also known as split testing  To compare different versions of something to see which performs better. In these experiments, you define a conversion goal to measure, like clicks or completed transactions.  For example, let’s say you wanted to increase the number of clicks on the “Buy now” button on your product pages. You could run an A/B test to find out how button color affects click-through rates, experimenting with a green button and a blue button. You would:  Define your conversion goal. In this example, you want to measure click- through rate.  Design the A/B test. How big of a sample size do you want? Who will participate, new customers or existing customers?  Gather data. Will you run your own test or use A/B testing software? For how long will the test run?  Analyze the results. Which variation had the biggest positive impact on the conversion metric that matters most?
  • 28. A/B testing tools  HubSpot's A/B Testing Kit  Google Optimize  Freshmarketer  VWO  Optimizely  Omniconvert  AB Tasty  Convert  Adobe Target  Oracle Maxymiser
  • 29. Multivariate testing  Technique for testing in which multiple variables are modified.  The goal of multivariate testing is to determine which combination of variations performs the best out of all of the possible combinations.  Websites and mobile apps are made of combinations of changeable elements. A multivariate test will change multiple elements, like changing a picture and headline at the same time.  Ex - Three variations of the image and two variations of the headline are combined to create six versions of the content, which are tested concurrently to find the winning variation.
  • 30. Multivariate testing (Contd…)  Multivariate test is similar to A/B split testing,  but difference is that A/B testing only tests one variable.  Multivariate test, multiple variables are tested together to uncover the ideal combination that is effective in improving the ultimate goal.
  • 31. Multivariate testing tools  Adobe Target:  Adobe Target is part of the Adobe Experience Cloud suite and offers comprehensive testing and personalization capabilities.  It supports multivariate testing, A/B testing, and automated optimization based on user behavior.  Kameleoon:  Kameleoon is a comprehensive experimentation and personalization platform. It allows you to conduct multivariate tests, A/B tests, and server-side testing, and provides AI-driven personalization capabilities.  Optimizely  Google Optimize:.
  • 32. Setting up goals and conversion rate, goal reports in Google Analytics  To set up goals and track conversion rates in Google Analytics, follow these steps:  Sign in to your Google Analytics account and select the relevant property and view where you want to set up the goals.  Navigate to the Admin section by clicking on the gear icon in the bottom left corner.  In the View column, click on "Goals" under the View column.  Click on the "+New Goal" button to create a new goal.  Google Analytics provides several goal templates to choose from, such as making a purchase, submitting a form, or signing up for a newsletter. You can also create a custom goal if none of the templates fit your requirements. Select the appropriate option and click "Continue."  Enter a name for your goal, such as "Completed Purchase" or "Form Submission."
  • 33. Setting up goals and conversion rate, goal reports in Google Analytics  Depending on the goal type you selected, provide the necessary details. For example, if your goal is to track a destination URL, enter the URL of the page users reach upon completing the goal.  Set the goal value if applicable.  This is optional but can be useful for tracking the monetary value of goal completions.  Enable the funnel visualization if you want to track the steps users take before reaching the goal page. Enter the URLs of the pages users visit in the funnel steps.  Save the goal by clicking on the "Save" button.
  • 34.  Once you have set up your goals, Google Analytics will start tracking the conversions and provide reports on goal completions and conversion rates. To access the goal reports:  Go to the Reporting section in Google Analytics.  In the left sidebar, click on "Conversions" and then select "Goals."  You'll find various reports related to your goals, such as the number of goal completions, conversion rates, and goal value.  Explore different reports and segments to gain insights into user behavior and the effectiveness of your marketing efforts.  Note that it may take some time for Google Analytics to collect enough data and generate accurate reports on goal completions and conversion rates.  https://www.youtube.com/watch?v=bAEU-mljaEk
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  • 39. Attributions Models  Attribution Model means –  how different marketing channels contribute to conversions and allocating credit appropriately. Here's a step-by-step process to help you manage multi- channel attributions effectively:  Define your attribution model:  Start by choosing an attribution model that aligns with your business goals and marketing strategy.  Ex - last-click, first-click, linear, time decay, position-based, and data-driven.  Implement tracking and measurement:  Ensure that you have proper tracking mechanisms in place to capture data from various marketing channels. Use tools like UTM parameters, conversion tracking pixels etc - to track user interactions across channels accurately.
  • 40. Manage Multi-channel Attributions for effective ad campaign  Assign credit based on attribution model: Apply your chosen attribution model to distribute credit to each touchpoint in the customer journey. This step involves attributing a portion of the conversion value to each channel based on its role and impact in driving the conversion.  Analyze performance and optimize: Continuously monitor and analyze the performance of your ad campaigns across channels using attribution data. Identify underperforming channels and optimize your budget allocation and messaging accordingly. Consider experimenting with different strategies, such as adjusting bids, targeting specific segments, or testing new channels.
  • 41. Manage Multi-channel Attributions for effective ad campaign  Test and compare attribution models:  test and compare models to gain insights into how they impact your campaign performance. Ex. Conduct A/B tests V/S Multivariate Testing  Use data-driven insights for decision-making:  Use gained Insight to make informed decisions about budget allocation, campaign optimization, channel selection, and messaging strategies.  Use data to identify opportunities for improvement  Note : Multi-channel attributions require an ongoing iterative process.  Effectiveness of your ad campaigns may vary over time,  Monitor regularly review and adjust your attribution model and strategies to ensure you're making data-driven decisions based on the most up-to-date information
  • 42. Attribution models i. Single-touch attribution models:  Also known as first-click or last-click attribution  Attributes the entire credit for a conversion or sale to a single touchpoint in the customer journey  only one touchpoint is considered responsible for driving the conversion, disregarding other interactions that may have occurred.  There are two main types of single touch attribution models:  First-click attribution:  all the credit for a conversion is given to the first touchpoint the user interacted with in their customer journey.  emphasizes the initial touchpoint's role in capturing the user's attention and starting them on the path to conversion.  Last-click attribution:  Assigns all the credit for a conversion to the final touchpoint that directly led to the conversion.  Focuses on the touchpoint immediately before the conversion and assumes that it played the most significant role in influencing the user's decision
  • 43. What are customer journey touchpoints?  Ex -booking a flight for a holiday, a customer interacts numerous times with a business in a multitude of ways. For example, they go to the airline’s website to book the ticket via their laptop, check-in via an app on their phone, liaise with ground staff at the airport, enjoy service on the flight and watch in-flight entertainment.  Customer touchpoints form part of the complete end to end journey. From seeing the initial online advertisement to dealing with a sales rep, to making phone calls and complaining to a customer support team, it’s the entire journey.
  • 44. Advantages of single touch attribution models include:  Simplicity: Single touch models are easy to understand and implement, requiring minimal tracking and analysis.  Clear focus: By assigning all the credit to a single touchpoint, these models highlight the importance of a specific interaction in driving conversions.  Quick decision-making: With a clear-cut attribution, it becomes easier to make decisions on optimizing marketing strategies and allocating resources.
  • 45. Single touch attribution models have notable drawbacks:  Ignoring other touchpoints: These models neglect the contribution of other touchpoints that may have influenced the user's decision, leading to an incomplete understanding of the customer journey.  Limited insights: By attributing all the credit to a single touchpoint, marketers may miss opportunities to optimize campaigns and improve the overall customer experience.  Oversimplification: Customer journeys are often complex and involve multiple touchpoints. Single touch models oversimplify this complexity by focusing only on one touchpoint.
  • 46. Last non direct click  Last Non-Direct Click attribution  is an attribution model that assigns credit for a conversion or sale to the last marketing touchpoint that the user interacted with before converting, excluding direct traffic.  It attributes the conversion to the channel or campaign that influenced the user's decision, taking into account all channels except direct traffic.  In this attribution model,  Direct traffic is excluded because it typically represents users who directly typed the website URL or used a bookmark to access the site, without any identifiable marketing source
  • 47. Last non direct click  Here's an example to illustrate Last Non-Direct Click attribution:  A user discovers a product through a Facebook ad and clicks on the ad, but does not convert.  Later, the same user receives an email campaign featuring the same product and clicks on a link within the email.  After clicking the email link, the user finally converts by making a purchase.  In Last Non-Direct Click attribution, the email campaign would receive full credit for the conversion as the last touchpoint before the conversion, while the Facebook ad would not receive any credit.
  • 48. Last non direct click  Advantages of Last Non-Direct Click attribution include:  Clear focus on the last marketing touchpoint:  By excluding direct traffic, this model highlights the influence of the preceding marketing efforts in driving conversions.  Better allocation of credit:  Last Non-Direct Click attribution provides a more accurate representation of the channel or campaign that played a crucial role in the user's decision to convert.  Simplicity: It is a relatively simple attribution model to understand and implement compared to more complex models.
  • 49. Multi-touch attribution models  Multi-touch attribution models  Assign credit for conversions or sales to multiple touchpoints throughout the customer journey  Unlike single touch attribution models that attribute all the credit to a single touchpoint, multi-touch models aim to provide a more comprehensive view of how different touchpoints contribute to conversions.  Linear attribution:  Each touchpoint receives an equal share of credit, regardless of its position or impact.
  • 50. Multi-touch attribution models  Time decay attribution:  Assigns more weight and credit to touchpoints closer to the conversion.  Position-based attribution:  known as the U-shaped attribution model  it allocates 40% of the credit to the first touchpoint, 40% to the last touchpoint, and distributes the remaining 20% across the middle touchpoints. This model acknowledges the importance of both the initial and final touchpoints in the customer journey.
  • 51. Multi-touch attribution models  Involves all the steps of journey –  Into the effectiveness of marketing channels, campaigns, and touchpoints throughout the customer journey.  It helps marketers optimize their strategies, allocate budgets effectively, and identify the most impactful marketing efforts.  Attribution modeling is an evolving field, and no single model is perfect.  The choice of the model should align with the business's objectives and provide actionable insights for decision-making.
  • 52. iii. Connect offline with online  Connecting offline interactions with online data is essential for gaining a holistic view of customer behavior and maximizing the effectiveness of marketing efforts.  Here are some strategies to connect offline and online activities:  Unique identifiers:  By capturing identifiers like program IDs, customer account numbers, or email addresses. - during offline interactions and linking them to online data, you can track customer behavior across channels.  Online/offline promotions:  Use online channels to promote offline events or offers, and vice versa. For example, use social media or email campaigns to promote in-store events or exclusive in-store discounts  QR codes and barcodes:  Utilize QR codes or barcodes on offline materials like print ads, brochures, or product packaging.
  • 53. iii. Connect offline with online  Call tracking:  Assign unique phone numbers to different marketing campaigns or channels, and track which calls result in conversions. By integrating call tracking with online analytics platforms, you can attribute offline conversions to specific marketing efforts.  Point-of-sale (POS) integration:  Integrate your offline point-of-sale system with your online analytics platform.  To capture transactional data from offline purchases and associate them with specific customers or online interactions. This integration provides insights into customer behavior, preferences, and purchase history across channels.  Location-based targeting:  By delivering personalized messages or offers through mobile apps or push notifications, you can bridge the gap between offline and online experiences.  Offline data collection:  offline data collection methods such as surveys, feedback forms, or in-store customer interactions to gather information about customer preferences, interests, or feedback.
  • 54. Connect offline with online  CRM integration:  Integrate your Customer Relationship Management (CRM) system with your online analytics and marketing platforms.  To consolidate customer data from both offline and online sources, providing a unified view of customer interactions and enabling more personalized and targeted marketing campaigns.
  • 55. Long Tracking Codes  Lengthy strings of characters or code snippets that are used to track and identify specific elements or actions on a website or digital platform.  inserted into the HTML or JavaScript of a webpage to enable tracking and data collection.  Often consist of a combination of letters, numbers, and special characters. Examples of tracking codes include:  Google Analytics tracking code:  Google Analytics is a commonly used example. It typically begins with "UA-" followed by a series of numbers and hyphens, such as "UA-12345678-1".  This code is used to track website visitors, page views, and various other metrics within Google Analytics.  Facebook Pixel tracking code:  Facebook Pixel is a tracking tool that allows advertisers to measure the effectiveness of their Facebook ad campaigns.  inserted into the website's header or specific pages to track conversions, remarketing, and other events.
  • 56. Long Tracking Codes  Conversion tracking codes:  Various advertising platforms, such as Google Ads or Microsoft Advertising, provide conversion tracking codes to track specific actions or events  like completed purchases or form submissions. These codes are typically generated within the advertising platform and need to be placed on the appropriate conversion pages of the website.  Custom tracking codes:  Custom analytics implementations may require longer tracking codes that are specific to the platform or tracking requirements.  These codes can be generated by the tracking system or manually defined based on the desired tracking parameters.
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  • 58. Long Tracking Codes  Long tracking codes are crucial for accurate tracking and measurement of user behavior and campaign effectiveness.  Important to gather valuable data, make informed decisions, and optimize marketing strategies.  it's important to follow the instructions provided by the respective tracking platforms or tools. They usually specify where the code should be placed within the website's HTML or JavaScript to ensure proper functionality and data collection.  Additionally, it's recommended to regularly review and update tracking codes as needed, especially when making changes to the website structure or implementing new tracking features. This ensures that the tracking remains accurate and up to date with any modifications to the website or tracking requirements.
  • 59. Long Tracking Codes (Pros)  Uniqueness and specificity: Long tracking codes often include a combination of letters, numbers, and special characters that create a unique identifier for tracking purposes. This specificity helps ensure that each tracking code is distinct and can be easily associated with a particular element or action.  Granular tracking: Longer tracking codes can provide more detailed tracking capabilities, allowing for more granular analysis of user behavior. They can capture specific parameters, events, or interactions, providing a richer understanding of how users engage with a website or digital platform.  Reduced risk of collision: Longer tracking codes reduce the risk of collision, where multiple elements or actions share the same identifier. This helps maintain data integrity and ensures accurate tracking and attribution.  Enhanced flexibility: Longer tracking codes often allow for more flexibility in defining tracking parameters or incorporating additional metadata. This can be beneficial when tracking complex interactions or implementing advanced tracking features.
  • 60. Long Tracking Codes (Cons)  Increased complexity: Long tracking codes can be more complex and difficult to manage, especially when dealing with a large number of tracking elements or multiple platforms. They require careful tracking code implementation and maintenance to ensure accuracy and avoid errors.  Risk of errors: Lengthy tracking codes can be prone to manual errors during implementation. Mistakes in copying or pasting the code, or incorrectly configuring tracking parameters, can lead to inaccurate data collection or tracking issues.  Impact on page load time: Long tracking codes can contribute to increased page load times, especially if multiple tracking codes or large tracking scripts are implemented. This can affect user experience and website performance, potentially leading to higher bounce rates or reduced engagement.  Limited readability: Lengthy tracking codes can be challenging to read and comprehend, particularly for non-technical users or when reviewing the code for troubleshooting or auditing purposes. This can make it more difficult to identify or understand tracking implementations.
  • 61. Obfuscated tracking code  Obfuscated tracking code refers to tracking code that has been intentionally obscured or obfuscated to make it difficult for others to understand or modify. The purpose of obfuscating tracking code is to protect the code from unauthorized access, reverse engineering, or tampering.  Obfuscation techniques involve transforming the code's structure, altering variable and function names, adding unnecessary code, or applying other methods to make the code more complex and less readable. This process does not affect the functionality of the code but makes it harder for someone to analyze or modify it.
  • 62. Obfuscated tracking code (Pros)  Obfuscated tracking code can be used for various purposes, including:  Security: Obfuscation can help protect sensitive information or algorithms within the tracking code, preventing unauthorized access or exploitation.  Intellectual property protection: Obfuscation can make it more difficult for others to steal or copy proprietary tracking code, reducing the risk of intellectual property infringement.  Anti-tampering: Obfuscated code can make it harder for individuals to modify or manipulate the tracking code to falsify data or distort analytics results.  Performance optimization: In some cases, obfuscation techniques can also be used to optimize code performance by reducing the size or complexity of the tracking code.
  • 63. Obfuscated tracking code  It's important to note that obfuscation does not provide complete security or protection. Skilled attackers can still analyze and understand obfuscated code given enough time and resources. However, obfuscation can act as a deterrent and make it more challenging for casual or inexperienced individuals to tamper with or understand the tracking code.  When using obfuscated tracking code, it's crucial to keep a secure and reliable backup of the original, unobfuscated code in case modifications or updates are needed in the future. Additionally, it's important to ensure that the obfuscation process does not interfere with the functionality or compatibility of the tracking code with the intended tracking system or platform.  Overall, obfuscated tracking code can be a useful measure to protect sensitive code or intellectual property, but it should be employed judiciously and in line with the specific security and protection needs of the tracking implementation.
  • 64. Obfuscated tracking code (Cons)  Debugging difficulties: Obfuscation makes the code harder to read and understand, which can pose challenges when debugging or troubleshooting issues with the tracking implementation. It may require additional effort and resources to identify and fix problems.  Maintenance complexity: Obfuscated code can be more challenging to maintain or update. Making modifications or enhancements to the code may require specialized knowledge or access to the original obfuscated version.  Compatibility issues: Certain obfuscation techniques may interfere with the functionality or compatibility of the tracking code with specific systems, platforms, or programming languages. This can lead to compatibility issues or unexpected behavior.  Limited protection: While obfuscation can provide a certain level of security, it is not foolproof. Skilled attackers or determined individuals can still analyze and understand obfuscated code given enough time and resources.
  • 65. UTM codes  UTM codes, also known as UTM parameters or UTM tags, are tags added to URLs to track and analyze the effectiveness of marketing campaigns and traffic sources. UTM stands for “Urchin Tracking Module”, which was the predecessor of Google Analytics. UTM codes are widely used in digital marketing to attribute website traffic and conversions to specific marketing efforts.  UTM codes consist of a series of parameters appended to the end of a URL. When a user clicks on a URL containing UTM codes, the parameters are captured by analytics tools like Google Analytics, allowing marketers to track the source, medium, campaign, and other details of the traffic.
  • 66. UTM codes  The five standard UTM parameters are:  utm_source: This parameter identifies the source of the traffic, such as a search engine, social media platform, or newsletter. For example, "utm_source=facebook" indicates that the traffic is coming from Facebook.  utm_medium: This parameter specifies the medium or marketing channel through which the traffic is generated. It could be a banner ad, email, CPC (cost- per-click) campaign, or others. Example: "utm_medium=cpc".  utm_campaign: This parameter denotes the specific campaign or promotion associated with the traffic. It helps differentiate between different marketing initiatives or variations within a medium or source. For instance, "utm_campaign=spring_sale".  utm_term: This parameter is primarily used for paid search campaigns and identifies the keywords or search terms associated with the ad. It helps track the effectiveness of specific keywords. Example: "utm_term=running+shoes".  utm_content: This parameter allows for further differentiation and tracking within a campaign. It can be used to identify specific ad variations, locations, or content elements. For example, "utm_content=sidebar_banner".
  • 67. UTM codes  By using UTM codes, marketers can gain insights into which campaigns, sources, and mediums are driving the most traffic and conversions. This information can be used to optimize marketing strategies, allocate budgets effectively, and measure the ROI of various marketing efforts.  It's important to ensure consistent and accurate usage of UTM codes. Mistakes in parameter names or values can lead to data discrepancies and inaccurate attribution. Therefore, it's recommended to have a standardized naming convention and use URL builders or tracking tools that generate UTM codes correctly.  UTM codes are an effective way to track and analyze the performance of marketing campaigns, allowing businesses to make data-driven decisions and optimize their marketing efforts.