1. India Offshore Model for SMBs Worldwide
www.cordiant.com
Cordiant BOT –– The Business Case BUILD PHASE TRANSFER OF THE TEAM
Time Frame: The Offshore Development set up will The transfer of the team to the Customer will be on
The India Offshore option has been increasingly require around 4-6 weeks of lead time to become completion of the time horizon, as per the terms and
becoming a ‘‘must-do’’ for Small and Medium Businesses functional. conditions agreed between Cordiant and the Customer.
(SMBs) worldwide. However, building an India
center and getting it right remains a huge challenge. Facility, Location: Cordiant will provide an international
Setting up the infrastructure, building a team, complying class facility to house the team dedicated for the •• An Indian subsidiary company will be set up for the
customer. Currently, we offer office space at International Customer
with local regulations, retaining knowledge and control
are some of the many challenges faced by such Tech Park, Chennai, Southern India. Additionally, we can •• All infrastructure agreed to have been transferred to
endeavors. Cordiant Build-Operate-Transfer (BOT) provide the facilities in Bangalore, Hyderabad, and Cochin. the Customer at this Phase, will be systematically
approach enables companies to rapidly start their India transferred to the Indian subsidiary
Hardware and Software Licenses: Standard
Offshore operations, make them sustainable and then Development Environment will consist of Desktops, •• The team will be restructured to include suitable
transfer them as their own subsidiary. Servers, Printers, Network Infrastructure, OS, and candidates with Cordiant and Customer subsidiary as
MS-Office. Any other software licenses and hardware per the original agreement
Cordiant BOT Offer Highlights add-ons are chargeable separately to the customer. •• Replacement resources will be hired as per the
transition plan
•• Creates Higher Enterprise Value than third-party Connectivity: High Speed Point-to-Point connectivity
outsourcing between Cordiant and Customer HQ will be deployed and •• Support Staff for Finance, Legal, Secretarial, and
•• Cherry-picked A-Team purpose-built from the ground up rolled out. Administration will be transferred to or hired for the
subsidiary
•• Low risk entry into India and Asian markets Information Security: Cordiant will extend its
•• No upfront investment Information Security Management System to the facility. •• All Intellectual Property Assets that should belong to
the customer will be transferred to the subsidiary
•• No transfer fees other than for physical assets Background Checks: Background checks will be conducted •• The subsidiary will now run as an independent entity
•• Post-transfer Management Services on all hires by an internationally recognized agency. from an operational perspective
•• Ready-to-use International Class Facility NDAs: All hires will sign a Confidentiality and Invention
•• Wider access to scarce skills Assignment agreement with Cordiant, on being employed The BOT engagement between Cordiant and the
by Cordiant. Additionally, they will sign a 1:1 Customer will be formally terminated upon sign off, as
•• Intellectual property protection
Confidentiality and Non-Disclosure Agreement with the per the terms of the original agreement.
•• Speed to market
customer before they join the team.
•• Compelling cost advantage
Time Zones: India is 5:30 hours ahead of the GMT, 10:30
•• Hi-Tech Hardware, Software, and Communication
hours ahead of the EST and 13.30 hours ahead of PST.
infrastructure
Knowledge Acquisition, Training, Initial Customer Cordiant BOT approach enables our customers
•• Proven Management Team
to rapidly start offshore operations in India, make
Visits to Cordiant: Business and technical training on the
•• Information and Network Security
Customer’’s products and solutions is the first step in the them sustainable and transfer them as their own
•• Highly motivated development and delivery team process. Business Analysts and Technical Specialists from subsidiary.
•• Scalability the Customer visit Cordiant to train the core team on the
•• Legal and secretarial support product/solution fundamentals. Vision, Business Case, UI,
Technical Architecture, IDE, and Coding guidelines are some
•• Seamless team transfer
of the key elements covered during these sessions. CORDIANT’’S PRIOR SUCCESS WITH BOT
•• Cordiant’’s prior successes with BOT
Collaboration and Time Reporting Software: ““Neptune establishes own Asia presence
Collaboration software and time reporting software are London UK, 09 March, 2010 –– Neptune Software plc
CORDIANT BOT MODEL deployed and rolled out. today announces the establishment of Neptune Finan-
Build: Cordiant sets up the facility and infrastructure, Version Control: Version control processes are defined, cial Software Pvt. Ltd. in Chennai, India.
staffs the development center, and establishes clearly communicated and put in place. The new wholly owned subsidiary is the focal point of
knowledge transfer and operating guidelines. Neptune’’s strategy to expand its own Rubikon
Voice Conferencing: Voice conferencing and development capacity, provide an international support
statusreporting with the team at Customer HQ everyday centre, as well as sales and pre-sales capacity for the
Operate: Cordiant manages the offshore organization
is recommended at this stage. Asia region.
for the customer. This includes program management,
development, quality assurance, maintenance, Reporting Structures: Organization and reporting
enhancements and ongoing application support. structures are established.
Small Start: Development and testing, typically smaller The new operation will include a strong team of
Transfer: Cordiant provides help and support to register
maintenance tasks are started at the end of this phase. 60 developers, many of whom were transferred
a new India subsidiary for the customer, transfer team,
over to Neptune from Cordiant Technologies as
and handover operations to the subsidiary.
part of the conclusion of the BOT (build,
operate, transfer) agreement that had previously
CRITICAL SUCCESS FACTORS
OPERATE PHASE been in place.
•• Customer Top Management Commitment This phase is initiated by sending small tasks, typically
•• Customer to nominate a member of the Senior regular support, maintenance and testing jobs to the
Management to coordinate with Cordiant offshore team in India. Starting small makes it easier to About Rubikon
implement the processes. The engagement can be ramped
•• Customer to view the offshore team as a true
up quickly as per agreed time frames and/or business
extension of their own team Launched in 2008, Rubikon made its maiden entry into
demands. Gartner Magic Quadrant, 2009 for Retail Banking
•• Small start followed up by incremental ramp ups
Solutions. It is a 100% Java Solution, based on J2EE
•• Early knowledge acquisition by the offshore team The customer starts getting the benefit of a 24-hour technology and built on a Service-Oriented Architecture
•• Definition and roll out of an organizational matrix development cycle. (SOA). The software supports both grid and cloud
having Customer personnel (onsite) and Cordiant computing on the Oracle 10g platform.
(offshore) personnel Typically, the offshore team may handle the following:
•• Frequent communication, well-defined reporting •• Deployment (customization & integration)
and escalation processes •• R&D (enhancements, new development, new
releases, re-engineering, and platform migration)
•• Fail-proof version control processes
•• Deployment and effective use of smart collaboration •• QA and testing (manual, automated to support the
software by the onsite and offshore teams above)
•• Water-tight transfer agreements
Contact Information
Cordiant Technologies, Inc. Cordiant Technologies (P) Limited
USA, Chicago India, Chennai India, Cochin (Kochi)
10, North Martingale Road Unit 3, Level 1 Indira Nagar
Suite 400 PMB 203, Schaumburg IL 60173 International Tech Park Cochin Cordiant BOT Offshore Model for SMBs Worldwide
Phone: +1 630 270 3100 Taramani, Chennai India 682020 © 2010 Cordiant Technologies Inc.
Mobile: +1 630 484 7419 India 600113 Phone: +91 (484) 231-3654 General Info : moreinfo@cordiant.com
email: chandan.bagga@cordiant.com Phone: +91 (44) 4266-6015 Sales : sales@cordiant.com