Cordiant Build-Operate-Transfer Model for India Offshoring

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Cordiant Build Operate Transfer (BOT) approach enables our customers to rapidly start their India Offshore operations, make them sustainable and then transfer them as their own subsidiary.

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Cordiant Build-Operate-Transfer Model for India Offshoring

  1. 1. Cordiant BOT Build-Operate-Transfer India Offshore Model for Businesses Worldwide Rev 2.0/ March 12, 2010 1 Cordiant BOT Offshore Model for Businesses Worldwide © 2010 Cordiant Technologies moreinfo@cordiant.com www.cordiant.com
  2. 2. Cordiant BOT – Build-Operate-Transfer The India Offshore option has been increasingly becoming a ‘must-do’ for businesses worldwide. However, building an India Center and getting it right has been a big challenge. Setting up the infrastructure, building a team, complying with local regulations, retaining knowledge and control are some of the many challenges faced by such endeavors. Cordiant Build-Operate-Transfer (BOT) approach enables our customers to rapidly start their India Offshore operations, make them sustainable and then transfer them as their own subsidiary. Rev 2.0/ March 12, 2010 2 Cordiant BOT Offshore Model for Businesses Worldwide © 2010 Cordiant Technologies moreinfo@cordiant.com www.cordiant.com
  3. 3. Cordiant BOT Offer Highlights ! Higher Enterprise Value than third-party Outsourcing ! No Upfront Investment ! Low-risk Entry into India ! Ready-to-use International Class Facility ! Wider Access to Scarce Skills ! Cherry-picked A-Team purpose-built from the ground up ! Intellectual Property Protection ! Speed-to-market ! Compelling Cost Advantage ! World-class Hardware, Software and Communication Infrastructure ! Proven Management Team ! Information and Network Security ! Highly motivated development and delivery team ! Scalability ! Legal and secretarial support ! Seamless Team Transfer ! No Transfer Fees other than for Physical Assets ! Post-Transfer Management Services ! Cordiant’s Prior Success with BOT Rev 2.0/ March 12, 2010 3 Cordiant BOT Offshore Model for Businesses Worldwide © 2010 Cordiant Technologies moreinfo@cordiant.com www.cordiant.com
  4. 4. CORDIANT BOT MODEL Build: Cordiant sets up the facility and infrastructure, staffs the development center, and establishes knowledge transfer and operating guidelines. Operate: Cordiant manages the offshore organization for the customer: This includes program management, development, quality assurance, maintenance, enhancements and ongoing product support. Transfer: Cordiant provides help and support to register a new India subsidiary for the customer, transfer team, and handover operations to the subsidiary. Rev 2.0/ March 12, 2010 4 Cordiant BOT Offshore Model for Businesses Worldwide © 2010 Cordiant Technologies moreinfo@cordiant.com www.cordiant.com
  5. 5. CRITICAL SUCCESS FACTORS ! Customer Top Management Commitment ! Customer to nominate a member of the Senior Management to co-ordinate with Cordiant. ! Customer to view the offshore team as a true extension of their own team. ! Small start followed up by incremental ramp ups ! Early knowledge acquisition by the offshore team ! Definition and roll-out of an organizational matrix having Customer personnel (On-site) and Cordiant (Offshore) personnel. ! Frequent communication, well-defined reporting and escalation processes. ! Fail-Proof version control processes ! Deployment and effective use of smart collaboration software by the onsite and offshore teams. ! Water-tight transfer agreements Rev 2.0/ March 12, 2010 5 Cordiant BOT Offshore Model for Businesses Worldwide © 2010 Cordiant Technologies moreinfo@cordiant.com www.cordiant.com
  6. 6. BUILD PHASE Time Frame The Offshore Development set up will require around 4-6 weeks of lead time to become functional. Facility, Location Cordiant will provide an international class facility to house the team dedi- cated for the customer. Currently, we offer space in International Tech Park, Chennai, Southern India. We could also have the facility in Bangalore, Hyderabad or Kochi, all in Southern India, if the customer so desires. Hardware and Software Licenses Standard Development Environment: Will consist of Desktops, Servers, Print- ers, Network Infrastructure, OS, MS Office. All other software licenses and hardware add-ons will be costed separately and charged out to the customer. Connectivity High Speed Point-to-Point connectivity between Cordiant and Customer HQ is deployed and rolled out. Information Security Cordiant will extend its Information Security Management System to the facil- ity. Background Checks Background checks are conducted on all hires by an internationally recog- nized agency. NDAs All hires sign a Confidentiality and Invention Assignment agreement with Cordiant on being employed by Cordiant. Additionally, they sign a 1:1 Confi- dentiality and Non-Disclosure Agreement with the customer before they join the team. Time Zones India is 5:30 hours ahead of the GMT, 10:30 hours ahead of the EST and 13.30 hours ahead of PST. Rev 2.0/ March 12, 2010 6 Cordiant BOT Offshore Model for Businesses Worldwide © 2010 Cordiant Technologies moreinfo@cordiant.com www.cordiant.com
  7. 7. Knowledge Acquisition, Training, Initial Customer Visits to Cordiant Business and technical training on the Customer’s products and solutions is the first step in the process. Business Analysts and Technical Specialists from the Customer visit Cordiant to train the core team on the product/ solution fundamentals. Vision, Busi- ness Case, UI, Technical Architecture, IDE, Coding guidelines are some of the key elements covered during these sessions. Collaboration and Time Reporting Software Collaboration software and time reporting software are deployed and rolled out. Version Control Version control processes are defined and clearly communicated and put into place. Voice Conferencing Daily Voice Conferencing and status reporting with the team at Customer HQ is recommended at this stage. Reporting Structures Organization and Reporting structures are put into place. Small Start Development and Testing, typically smaller maintenance tasks, starts at the end of this Phase. Rev 2.0/ March 12, 2010 7 Cordiant BOT Offshore Model for Businesses Worldwide © 2010 Cordiant Technologies moreinfo@cordiant.com www.cordiant.com
  8. 8. OPERATE PHASE This phase is initiated by sending small tasks, typically regular support, maintenance and testing jobs to the offshore team in India. Starting small makes it easier to implement the processes. The engagement can be ramped up quickly as per agreed time frames and/or business demands. The customer starts getting the benefit of a 24-hour development cycle. Typically, the offshore team may handle the following: ! Deployment ( customization & integration) ! R&D ( enhancements, new development, new releases, re-engineering, platform migration) ! QA and testing ( manual, automated to support the above) Rev 2.0/ March 12, 2010 8 Cordiant BOT Offshore Model for Businesses Worldwide © 2010 Cordiant Technologies moreinfo@cordiant.com www.cordiant.com
  9. 9. A typical NEW DEVELOPMENT/ R&D team for an established ISV Notes: a) The R&D team focuses on the generic version of the product, its enhancements, its ongoing builds and releases. b) All ISV resources are at ISV location, Cordiant resources are located in India. c) The matrix above ensures that the ISV continues to have total and effective control. Rev 2.0/ March 12, 2010 9 Cordiant BOT Offshore Model for Businesses Worldwide © 2010 Cordiant Technologies moreinfo@cordiant.com www.cordiant.com
  10. 10. A TYPICAL PRODUCT DEPLOYMENT TEAM FOR AN ESTABLISHED ISV a) The Product Deployment Team is responsible for ongoing customization and integration of the product for the ISV’s customers. b) The figure above shows 6 customization teams working in parallel on 6 different customization projects of Product X. c) This co-sourcing model has a judicial mix of ISV resources and Cordiant resources to ensure that the ISV’s customization projects are delivered in time and within budget. Rev 2.0/ March 12, 2010 10 Cordiant BOT Offshore Model for Businesses Worldwide © 2010 Cordiant Technologies moreinfo@cordiant.com www.cordiant.com
  11. 11. TRANSFER OF THE TEAM The transfer of the team to the Customer will be on completion of the time horizon, as per the terms and conditions agreed between Cordiant and the Customer. ! An Indian subsidiary company is set up for the Customer. ! Any infrastructure facilities agreed to have been transferred to the Customer at this Phase, are systematically transferred to the Indian subsidiary. ! The team will be reorganized as per the original agreement as to who will remain with Cordiant and who will move over to the Customer subsidiary. ! Replacement resources are hired as per a transition plan. ! Support Staff such as Admin, Finance, Legal and Secretarial are transferred to or hired for the subsidiary. ! All Intellectual Property Assets that should belong to the customer are transferred to the subsidiary. ! The subsidiary is now run as an independent entity from an operational perspective. The BOT engagement between Cordiant and the customer is formally terminated upon sign off, as per the terms of the original agreement. Cordiant BOT approach enables our customers to rapidly start their India Offshore operations, make them sustainable and then transfer them as their own subsidiary. Contact Cordiant right away to get the best out of this model! Rev 2.0/ March 12, 2010 11 Cordiant BOT Offshore Model for Businesses Worldwide © 2010 Cordiant Technologies moreinfo@cordiant.com www.cordiant.com
  12. 12. CORDIANT’S PRIOR SUCCESS WITH BOT Neptune establishes own Asia presence London UK, 09 March, 2010 – Neptune Software plc today announces the establishment of Neptune Financial Software Pvt. Ltd. in Chennai, India. The new wholly owned subsidiary is the focal point of Neptune’s strategy to expand its own Rubikon development capacity, provide an international support centre, as well as sales and pre-sales capacity for the Asia region. The new operation will include a strong team of 60 developers, many of whom were transferred over to Neptune from Cordiant Technologies as part of the conclusion of the BOT (build, operate, transfer) agree- ment that had previously been in place. Neptune Financial Software Pvt. Ltd. will therefore become a fully functional regional office, taking on the bulk of development for Rubikon. It will also have a purpose-built customer support centre and a full operating training centre for clients, partners and staff. Neptune’s global expansion is successfully reaching out into Asia, with a number of wins in the region in 2009. It is therefore appropriate timing to launch Neptune Financial Software Pvt. Ltd. in Chennai, India, where additional resources for development, implementation and sales will be recruited. According to Simeon Agu, Chairman and CEO, ‘Asia is proving to provide fertile ground for Rubikon growth, with a number of wins in the region and a healthy pipeline, therefore reinforcing operations to cover the territory is a natural step for us to take. We have big plans for Rubikon. Chennai’s location makes it a perfect strategic hub for development, support and sales.’ About Rubikon Rubikon is a next generation banking solution that offers a comprehensive range of functionality. Features include integrated workflow/event management, case management, document management, rules engine, multiple delivery channels, regulatory compliance, business intelligence and data warehousing. Rubikon is a 100% Java solution, based on J2EE technology and built on a Service-Oriented Architecture (SOA). It supports both grid and cloud computing on the Oracle 10g platform, offering a basketful of cost and operational benefits to users. It is also the first system that truly eliminates the need for an “end of day” processing. About Neptune Software plc Neptune Software provides banking solutions to financial institutions in an efficient, cost effective, and timely manner. Neptune has partnered with more than 70 banks and financial institutions worldwide. Many of Neptune’s customers have achieved award-winning efficiency thanks to its universal banking products. In 2008, Neptune achieved a top 5 ranking in the IBS Sales League of international banking systems vendors. http://www.neptunesoftwareplc.com/Press Release/Chennai.htm Rev 2.0/ March 12, 2010 12 Cordiant BOT Offshore Model for Businesses Worldwide © 2010 Cordiant Technologies moreinfo@cordiant.com www.cordiant.com
  13. 13. Contact Information India, Chennai Unit 3, Level 1, International Tech Park, Taramani CSIR Rd, Chennai, Tamil Nadu, India 600113 Phone: +91 (44) 4266-6015 Fax: +91 (44) 4266-6021 India, Cochin (Kochi) Indira Nagar, Kochi, Kerala India 682020 Phone: +91 (484) 231-3654 Fax: +91 (484) 231-3672 USA, Chicago 10, North Martingale Road, Suite 400 PMB 203 Schaumburg IL 60173 Phone: +1 630 270 3100 Mobile: +1 630 484 7419 email: chandan.bagga@cordiant.com Email General info : moreinfo@cordiant.com Sales : sales@cordiant.com Rev 2.0/ March 12, 2010 13 Cordiant BOT Offshore Model for Businesses Worldwide © 2010 Cordiant Technologies moreinfo@cordiant.com www.cordiant.com

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