Brisbane Intranet Leadership Forum presentation - 14th March 2017. The QUT App is students or staffs mobile assistant with built in wayfinding, bus schedule, parking locator and more. From orientation to graduation and beyond, it will also help students manage studies and personal details, access resources and get help. Copyright 2018 QUT.

1. HiQ – QUT App
QUT APP
BRISBANE INTRANET LEADERSHIP FORUM | ANDY MCBRIDE

2. HiQ – QUT App
OUR COMPANY
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IF YOU ARE A QUT STUDENT OR STAFF MEMBER, THE QUT
APP IS YOUR MOBILE ASSISTANT WITH BUILT IN
WAYFINDING, BUS SCHEDULE, PARKING LOCATOR AND
MORE. FROM ORIENTATION TO GRADUATION AND
BEYOND, IT WILL ALSO HELP STUDENTS MANAGE STUDIES
AND PERSONAL DETAILS, ACCESS RESOURCES AND GET
HELP.
“

3. HiQ – QUT App
HiQ - QUT APP
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ABOUT THE APP
— Took 8 months from inception to release
— Between 10-30 people involved
— Utilised Agile software development approach with 2
week sprints
— Development partnership between:

4. HiQ – QUT App
HiQ - QUT APP
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SUPPORT
IOS
Version 8+
ANDROID
Version 4.4+
WINDOWS MOBILE
Not currently supported
Built using:

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HiQ - QUT APP
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ACCESS
STUDENTS STAFF PUBLIC
No access
Stu Emp Pub
ALUMNI
Alu
VISITORS
(with QUT
accounts)
Vis

6. HiQ – QUT App
STUDENT FEATURES
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— MESSAGES & NOTIFICATIONS
— CALENDAR
— UNITS
— EXAMS
— GRADES (This week!)
— WAYFINDER
— SHUTTLE BUS
— PARKING
— GET HELP
— PERSONAL PROFILE
— SEARCH
— FEEDBACK

7. HiQ – QUT App
STAFF/VISITOR FEATURES
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— MESSAGES & NOTIFICATIONS
— WAYFINDER
— SHUTTLE BUS
— PARKING
— SEARCH
— FEEDBACK

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HiQ - QUT APP
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FEEDBACK
How and what feedback we received

9. HiQ – QUT App 9
Mockup reviews
Stakeholder reviews
Beta testers!
Beta testers!
In-app feedback
DURING
DEVELOPMENT
DURING
DESIGN
LIVE IN
PRODUCTION

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FEEDBACK: BETA TESTER PROGRAM
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STUDENTS STAFF PIECES OF
FEEDBACK
240109 106
VERSIONS
RELEASED
24
BUGS /
TASKS
REPORTED
1000+

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OUR COMPANY
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I think the student mobile app is great. Suggest to add
other useful services like library, sports, contact us
and so on.“
The personalized calendar is a great feature - will it
be possible to sync this with the calendar app native
to their OS or with the Outlook app (which I just
happen to use...)
“

12. HiQ – QUT App
PRIZES
Range of rewards offered to our (Student) Beta Testers
MOST
ACTIVE
The most individual (and
relevant) pieces of feedback
provided.
BUG
BOUNTY
The most unique bugs
found.
TOP 10
ACTIVE
Top ten Beta testers who
were actively involved in
the program.
RANDOM
DRAW
Drawn randomly from our
active Beta testers.

13. HiQ – QUT App
FEEDBACK: DURING DESIGN AND DEVELOPMENT
— Use a product called InVision
— Allows direct communication between
development team and product team
— Can quickly produce mockup artefacts
to give to stakeholders
— Stops wasteful development
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FEEDBACK: LIVE IN PRODUCTION
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FEEDBACK
To provide feedback, tap on the feedback
icon in the top right hand corner of any
screen. You can tell us how you feel or
leave a comment, or both.
All feedback will be logged for the HiQ
Team to action.

15. HiQ – QUT App
FEEDBACK: LIVE IN PRODUCTION
71%
15%
14%
Positive Neutral Negative
Key feedback issues
— Warm handoff
(hate having to login repeatedly)
— Integration with key services (BB, QV,
Email)
— Ability to add calendar events
— Ability to add reminders (push)
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954
pieces of
feedback

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FEEDBACK: FUTURE IDEAS
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HiQ - QUT APP
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STATISTICS
How it all breaks down

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STATISTICS: TOTAL INSTALLATIONS SINCE LAUNCH
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IOS
1,254
installs
ANDROID
3,316
installs
TOTAL
4,570
installs
Average daily active users: ~2,000

19. HiQ – QUT App
STATISTICS: SCREEN VIEWS SINCE LAUNCH
0
2000
4000
6000
8000
10000
12000
14000
Screen Views Linear (Screen Views)
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STATISTICS: TOP 10 SCREENS SINCE LAUNCH
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Screen Title Unique Screen Views Average Time On Screen
home 101,450 2:47
messages 20,059 0:18
message 17,409 0:32
calendar 13,144 0:57
unit 10,227 1:58
enrollment 9,571 0:23
exams 7,843 1:35
wayfinderResultsDetail 4,374 0:57
wayfinderResults 4,179 0:18
homeEmergency 3,787 1:58

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STATISTICS: SESSIONS SINCE LAUNCH
0
500
1000
1500
2000
2500
3000
3500
4000
4500
5000
Sessions Linear (Sessions)
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STATISTICS: PEAK USAGE BY TIME OF DAY
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STATISTICS: USAGE BY MOBILE OS SINCE LAUNCH
66%
34%
iOS Android
Top 5 Mobile Devices
Apple iPhone
Samsung Galaxy S7
Samsung Galaxy S5
Samsung Galaxy S7 Edge
Apple iPad
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STATISTICS: MONITOR STATISTICS CONSTANTLY
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HiQ - QUT APP
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LIVE DEMO
What could possibly go wrong!

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THANK YOU
QUESTIONS?