This entails helping workers make the transition from doing a job well to doing a task exceptionally well.

1. LEARNING
ORGANIZATIONS
MANAGEMENT

2. What is learning organization management?
A learning organization management is one whose design actively seeks to acquire
knowledge and affect behaviour as a result of the newly acquired knowledge. In learning
organizations, experimenting, learning new things, and reflecting on new knowledge are
the norms.

3. How do Learning Organizations Do?
The concept of a Learning Organization was proposed by professor David Garvin in
his article Building an Organization (1993). Marvin defined a learning organization as
an organization skilled at learning program creating, acquiring, and transferring
knowledge, and at modifying its behaviour to reflect new knowledge and insights.

5. Characteristics of a Learning
Organization
• Systematic Problem Solving -The company must employ scientific models for addressing
problems.This means employing qualitative and quantitative measurements in the decision-
making process.
• Experimentation - Companies must be willing to search for and test with new concepts in a
formalized way.This breaks down existing misunderstandings.
• Learning from Past Experience - Companies must continually identify lessons learned from
past activities.These after-action reviews allow the organization to identify and document
successful and unsuccessful activities.
• Learning from Others - Companies must actively observe the activities of third parties (inside
and outside of the organization and industry).This requires establishing relationships with
other organizations.The actions of these third parties can serve as lessons for future activity.
• Transferring Knowledge - Companies must document and share knowledge and information
throughout the organization.This makes certain there is a commonality of learning
organization management understanding and knowledge at all levels.