SlideShare a Scribd company logo
1 of 29
8 Sure Fire Ways To Make 
Your Company Go From 
Good To Great by Jim 
Collins 
Source: Flickr CC Dennis Wilkinson
Good To Great By Jim Collins 
• Analyzed 11 companies that 
were selected based on a 
period of growth and 
sustained success that was 
far beyond the market or 
industry average – made the 
transition from good to great 
• Used 11 comparison 
companies that were in the 
same industry and had similar 
opportunities – did not make 
the transition from good to 
great
Typical Business Problems 
1. Shifting the blame rather than taking responsibility 
2. Focusing on the problems not the solutions 
3. Avoiding the truth that something is going wrong 
and needs to change 
4. Not staying focused 
5. Going after too many opportunities 
6. Getting distracted by new trends 
7. Going back and forth with decisions 
8. No solid foundation to last for the future
How Good To Great Addresses 
These Problems 
1. Leaders who plan for success beyond their term 
2. Having the right people before creating the 
strategy for your business 
3. Not afraid to pivot the business based on data 
and research 
4. Find the one thing that makes your company 
great and stick to it 
5. Stay disciplined 
6. Only incorporate technology when it fits your 
company’s vision, not because it’s trendy 
7. Once you gain positive momentum, build upon it 
8. Build a company that is sustainable for the future
Source: Flickr CC Gabe Austin 
PROBLEM: SHIFTING THE BLAME
SOLUTION: LEVEL 5 LEADERSHIP 
Level 5 qualities: 
• Planning for the future so 
the next successor can 
achieve even greater 
success 
• More plow horse than 
show horse 
• Take full responsibility 
rather than shifting the 
blame 
Source: Flickr CC Pedro Ribeiro Simoes
PROBLEM: NOT FOCUSING ON SOLUTIONS 
Source: Flickr CC Nick Wheeler
SOLUTION: NEED THE RIGHT PEOPLE 
• Assemble a high-quality, high-talent 
team before developing a strategy 
• Decide if the person is in the wrong 
seat or should not be on the bus and 
then act on it 
• Put your best people on your biggest 
opportunities 
Source: Flickr CC Bill McChesney
Source: Flickr CC Andrixnet64 
PROBLEM: AVOIDING TRUTHS
SOLUTION: CONFRONT BRUTAL 
• Lead with questions, not 
answers 
• Find the problem without blame 
• Focus on consumer trends and 
preferences and don’t be afraid 
to make a change 
Source: Flickr CC Fredrik Rubensson 
FACTS
Source: Flickr CC Tambako The Jaguar 
PROBLEM: NOT FOCUSED 
• The Fox is impressively 
clever, but pursues 
many ends at the same 
time and becomes 
scattered
Source: Geograph.org.uk 
SOLUTION: BE A HEDGEHOG! 
• The Hedgehog's simple but 
surprisingly effective response 
is to roll up into a ball 
• Stick to your “one big thing”
THE HEDGEHOG PROCESS 
WHAT YOU 
CAN BE THE 
BEST IN THE 
WORLD AT 
WHAT 
DRIVES 
YOUR 
ECONOMIC 
ENGINE 
WHAT YOU ARE 
DEEPLY 
PASSIONATE 
ABOUT 
What you get out of the 
Hedgehog Process is the 
understanding of what 
gets your customer in the 
door, clarity of where you 
are headed, and the 
confidence around how 
you are different.
Source: Flickr CC Carterse 
PROBLEM: CHASING OPPORTUNITIES
• Stay fanatically 
consistent to your 
Hedgehog circles 
• Discipline should not be 
based on fear and 
tyranny 
• “Stop doing” lists are 
more important than “to 
do” lists 
Source: Flickr CC David Yu 
SOLUTION: STAY DISCIPLINED
Source: Flickr CC Ewan Topping 
PROBLEM: SHINY OBJECTS
• Use technology as an accelerator of 
momentum, not a creator of it 
• Mediocre companies are motivated by 
the fear of being left behind 
• Great companies are motivated by the 
potential of results 
Source: Flickr CC Justin Taylor 
SOLUTION: DOES IT FIT?
Source: Flickr CC Austin Kirk 
PROBLEM: DOOM LOOP 
• Reactive decision-making 
• Overextension into too 
many diverse areas 
• Frequent changes in 
leadership and personnel 
• Disappointing results
• Success or failure does 
NOT occur suddenly 
• Gain years of positive 
or negative momentum 
• Reinforce hedgehog 
competencies 
Source: Flickr CC Ken Bosma 
SOLUTION: FLYWHEEL
PROBLEM: NO SOLID FOUNDATION 
Source: Flickr CC Realize_photo
• Don’t need a “great idea”, instead need a 
company that can prosper beyond any 
single leader 
• Pursue seemingly unachievable goals to 
become a visionary 
• Be prepared to change everything about 
the company except the basic beliefs 
Source: Flickr CC Craig Damlo 
SOLUTION: BUILT TO LAST
How We Applied The 
Principles
FROM CONCEPT TO ACTION 
• Wanted to take these principals out 
of the theory and figure out how to 
apply them to our company 
• Brainstorm how each of these 
concepts effect our business and 
reflect often to make sure we are on 
the right track 
Source: Graphic Stock
Source: Flickr CC Rachel Kramer 
LEAD BY EXAMPLE 
• Level 5 Leader. 
Check. 
• Our CEO embodies 
the plow horse not 
show horse model by 
not telling team 
members to figure it 
out, but trying it 
himself and being 
accountable to work 
just as hard as his 
team
OPPORTUNITY & TRANSPARENCY 
• We have several opportunities 
to “raise the red flag” so 
everyone is in the loop and has 
a voice 
– Anonymous tool to 
evaluate how each team 
member feels each week 
– Weekly meetings with 
pressing discussion topics 
Source: Flickr CC Mustafa Khayat
Source: Flickr CC Kecko 
ON OR OFF THE BUS, SWITCH SEATS 
• When an employee is 
struggling, give them the 
option to try switching seats 
before getting off the bus 
• We found that some people 
were not a fit for their seat or 
the bus 
• With others we found that we 
were not playing to their 
strengths and gave them the 
opportunity to have a role to 
succeed
OPPORTUNITIES THAT MAKE SENSE 
Source: Flickr CC Yoel Ben-Avraham 
• Staying true to our Hedgehog was more 
difficult than we thought because new and 
exciting opportunities always come up 
• However, anything that is out of our 
normal process our team debates and 
evaluates to make sure we stay true to the 
3 circles
Source: Flickr CC Kim Alaniz 
AVOID SHINY OBJECTS 
• Even though we are a digital agency, we try 
not to be swayed by shiny objects 
• We stick to our process of research and 
audience alignment to make sure these new 
offerings make sense for us 
• Just because all your friends are on 
Snapchat, doesn’t mean your business 
should be
THANK YOU! 
Connect 
with me! 
Alix Parker 
Digital Strategy 
Manager 
Want to 
share your 
thoughts? 
Go to our 
blog! 
Need help 
with digital 
strategy? 
Contact us 
here!

More Related Content

Recently uploaded

internal analysis on strategic management
internal analysis on strategic managementinternal analysis on strategic management
internal analysis on strategic managementharfimakarim
 
Reviewing and summarization of university ranking system to.pptx
Reviewing and summarization of university ranking system  to.pptxReviewing and summarization of university ranking system  to.pptx
Reviewing and summarization of university ranking system to.pptxAss.Prof. Dr. Mogeeb Mosleh
 
operational plan ppt.pptx nursing management
operational plan ppt.pptx nursing managementoperational plan ppt.pptx nursing management
operational plan ppt.pptx nursing managementTulsiDhidhi1
 
Does Leadership Possible Without a Vision.pptx
Does Leadership Possible Without a Vision.pptxDoes Leadership Possible Without a Vision.pptx
Does Leadership Possible Without a Vision.pptxSaqib Mansoor Ahmed
 
Call Now Pooja Mehta : 7738631006 Door Step Call Girls Rate 100% Satisfactio...
Call Now Pooja Mehta :  7738631006 Door Step Call Girls Rate 100% Satisfactio...Call Now Pooja Mehta :  7738631006 Door Step Call Girls Rate 100% Satisfactio...
Call Now Pooja Mehta : 7738631006 Door Step Call Girls Rate 100% Satisfactio...Pooja Nehwal
 
situational leadership theory by Misba Fathima S
situational leadership theory by Misba Fathima Ssituational leadership theory by Misba Fathima S
situational leadership theory by Misba Fathima Smisbafathima9940
 
Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...
Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...
Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...Pooja Nehwal
 
Agile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptxAgile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptxalinstan901
 
Dealing with Poor Performance - get the full picture from 3C Performance Mana...
Dealing with Poor Performance - get the full picture from 3C Performance Mana...Dealing with Poor Performance - get the full picture from 3C Performance Mana...
Dealing with Poor Performance - get the full picture from 3C Performance Mana...Hedda Bird
 
{ 9892124323 }} Call Girls & Escorts in Hotel JW Marriott juhu, Mumbai
{ 9892124323 }} Call Girls & Escorts in Hotel JW Marriott juhu, Mumbai{ 9892124323 }} Call Girls & Escorts in Hotel JW Marriott juhu, Mumbai
{ 9892124323 }} Call Girls & Escorts in Hotel JW Marriott juhu, MumbaiPooja Nehwal
 
VIP 7001035870 Find & Meet Hyderabad Call Girls Ameerpet high-profile Call Girl
VIP 7001035870 Find & Meet Hyderabad Call Girls Ameerpet high-profile Call GirlVIP 7001035870 Find & Meet Hyderabad Call Girls Ameerpet high-profile Call Girl
VIP 7001035870 Find & Meet Hyderabad Call Girls Ameerpet high-profile Call Girladitipandeya
 

Recently uploaded (20)

internal analysis on strategic management
internal analysis on strategic managementinternal analysis on strategic management
internal analysis on strategic management
 
Reviewing and summarization of university ranking system to.pptx
Reviewing and summarization of university ranking system  to.pptxReviewing and summarization of university ranking system  to.pptx
Reviewing and summarization of university ranking system to.pptx
 
operational plan ppt.pptx nursing management
operational plan ppt.pptx nursing managementoperational plan ppt.pptx nursing management
operational plan ppt.pptx nursing management
 
Does Leadership Possible Without a Vision.pptx
Does Leadership Possible Without a Vision.pptxDoes Leadership Possible Without a Vision.pptx
Does Leadership Possible Without a Vision.pptx
 
Call Now Pooja Mehta : 7738631006 Door Step Call Girls Rate 100% Satisfactio...
Call Now Pooja Mehta :  7738631006 Door Step Call Girls Rate 100% Satisfactio...Call Now Pooja Mehta :  7738631006 Door Step Call Girls Rate 100% Satisfactio...
Call Now Pooja Mehta : 7738631006 Door Step Call Girls Rate 100% Satisfactio...
 
situational leadership theory by Misba Fathima S
situational leadership theory by Misba Fathima Ssituational leadership theory by Misba Fathima S
situational leadership theory by Misba Fathima S
 
Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...
Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...
Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...
 
Agile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptxAgile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptx
 
Unlocking the Future - Dr Max Blumberg, Founder of Blumberg Partnership
Unlocking the Future - Dr Max Blumberg, Founder of Blumberg PartnershipUnlocking the Future - Dr Max Blumberg, Founder of Blumberg Partnership
Unlocking the Future - Dr Max Blumberg, Founder of Blumberg Partnership
 
Dealing with Poor Performance - get the full picture from 3C Performance Mana...
Dealing with Poor Performance - get the full picture from 3C Performance Mana...Dealing with Poor Performance - get the full picture from 3C Performance Mana...
Dealing with Poor Performance - get the full picture from 3C Performance Mana...
 
Leadership in Crisis - Helio Vogas, Risk & Leadership Keynote Speaker
Leadership in Crisis - Helio Vogas, Risk & Leadership Keynote SpeakerLeadership in Crisis - Helio Vogas, Risk & Leadership Keynote Speaker
Leadership in Crisis - Helio Vogas, Risk & Leadership Keynote Speaker
 
{ 9892124323 }} Call Girls & Escorts in Hotel JW Marriott juhu, Mumbai
{ 9892124323 }} Call Girls & Escorts in Hotel JW Marriott juhu, Mumbai{ 9892124323 }} Call Girls & Escorts in Hotel JW Marriott juhu, Mumbai
{ 9892124323 }} Call Girls & Escorts in Hotel JW Marriott juhu, Mumbai
 
Becoming an Inclusive Leader - Bernadette Thompson
Becoming an Inclusive Leader - Bernadette ThompsonBecoming an Inclusive Leader - Bernadette Thompson
Becoming an Inclusive Leader - Bernadette Thompson
 
Empowering Local Government Frontline Services - Mo Baines.pdf
Empowering Local Government Frontline Services - Mo Baines.pdfEmpowering Local Government Frontline Services - Mo Baines.pdf
Empowering Local Government Frontline Services - Mo Baines.pdf
 
VIP 7001035870 Find & Meet Hyderabad Call Girls Ameerpet high-profile Call Girl
VIP 7001035870 Find & Meet Hyderabad Call Girls Ameerpet high-profile Call GirlVIP 7001035870 Find & Meet Hyderabad Call Girls Ameerpet high-profile Call Girl
VIP 7001035870 Find & Meet Hyderabad Call Girls Ameerpet high-profile Call Girl
 
Imagine - HR; are handling the 'bad banter' - Stella Chandler.pdf
Imagine - HR; are handling the 'bad banter' - Stella Chandler.pdfImagine - HR; are handling the 'bad banter' - Stella Chandler.pdf
Imagine - HR; are handling the 'bad banter' - Stella Chandler.pdf
 
Call Girls Service Tilak Nagar @9999965857 Delhi 🫦 No Advance VVIP 🍎 SERVICE
Call Girls Service Tilak Nagar @9999965857 Delhi 🫦 No Advance  VVIP 🍎 SERVICECall Girls Service Tilak Nagar @9999965857 Delhi 🫦 No Advance  VVIP 🍎 SERVICE
Call Girls Service Tilak Nagar @9999965857 Delhi 🫦 No Advance VVIP 🍎 SERVICE
 
LoveLocalGov - Chris Twigg, Inner Circle
LoveLocalGov - Chris Twigg, Inner CircleLoveLocalGov - Chris Twigg, Inner Circle
LoveLocalGov - Chris Twigg, Inner Circle
 
Rohini Sector 16 Call Girls Delhi 9999965857 @Sabina Saikh No Advance
Rohini Sector 16 Call Girls Delhi 9999965857 @Sabina Saikh No AdvanceRohini Sector 16 Call Girls Delhi 9999965857 @Sabina Saikh No Advance
Rohini Sector 16 Call Girls Delhi 9999965857 @Sabina Saikh No Advance
 
Disrupt or be Disrupted - Kirk Vallis.pdf
Disrupt or be Disrupted - Kirk Vallis.pdfDisrupt or be Disrupted - Kirk Vallis.pdf
Disrupt or be Disrupted - Kirk Vallis.pdf
 

Featured

PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024Neil Kimberley
 
Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)contently
 
How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024Albert Qian
 
Social Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie InsightsSocial Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie InsightsKurio // The Social Media Age(ncy)
 
Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024Search Engine Journal
 
5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summarySpeakerHub
 
ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd Clark Boyd
 
Getting into the tech field. what next
Getting into the tech field. what next Getting into the tech field. what next
Getting into the tech field. what next Tessa Mero
 
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentGoogle's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentLily Ray
 
Introduction to Data Science
Introduction to Data ScienceIntroduction to Data Science
Introduction to Data ScienceChristy Abraham Joy
 
Time Management & Productivity - Best Practices
Time Management & Productivity -  Best PracticesTime Management & Productivity -  Best Practices
Time Management & Productivity - Best PracticesVit Horky
 
The six step guide to practical project management
The six step guide to practical project managementThe six step guide to practical project management
The six step guide to practical project managementMindGenius
 
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...RachelPearson36
 
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Applitools
 
12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at WorkGetSmarter
 
ChatGPT webinar slides
ChatGPT webinar slidesChatGPT webinar slides
ChatGPT webinar slidesAlireza Esmikhani
 
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...DevGAMM Conference
 
Barbie - Brand Strategy Presentation
Barbie - Brand Strategy PresentationBarbie - Brand Strategy Presentation
Barbie - Brand Strategy PresentationErica Santiago
 

Featured (20)

PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024
 
Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)
 
How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024
 
Social Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie InsightsSocial Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie Insights
 
Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024
 
5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary
 
ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd
 
Getting into the tech field. what next
Getting into the tech field. what next Getting into the tech field. what next
Getting into the tech field. what next
 
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentGoogle's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search Intent
 
How to have difficult conversations
How to have difficult conversations How to have difficult conversations
How to have difficult conversations
 
Introduction to Data Science
Introduction to Data ScienceIntroduction to Data Science
Introduction to Data Science
 
Time Management & Productivity - Best Practices
Time Management & Productivity -  Best PracticesTime Management & Productivity -  Best Practices
Time Management & Productivity - Best Practices
 
The six step guide to practical project management
The six step guide to practical project managementThe six step guide to practical project management
The six step guide to practical project management
 
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
 
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
 
12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work
 
ChatGPT webinar slides
ChatGPT webinar slidesChatGPT webinar slides
ChatGPT webinar slides
 
More than Just Lines on a Map: Best Practices for U.S Bike Routes
More than Just Lines on a Map: Best Practices for U.S Bike RoutesMore than Just Lines on a Map: Best Practices for U.S Bike Routes
More than Just Lines on a Map: Best Practices for U.S Bike Routes
 
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
 
Barbie - Brand Strategy Presentation
Barbie - Brand Strategy PresentationBarbie - Brand Strategy Presentation
Barbie - Brand Strategy Presentation
 

8 Sure Fire Ways To Transition Your Company From Good To Great by Jim Collins

  • 1. 8 Sure Fire Ways To Make Your Company Go From Good To Great by Jim Collins Source: Flickr CC Dennis Wilkinson
  • 2. Good To Great By Jim Collins • Analyzed 11 companies that were selected based on a period of growth and sustained success that was far beyond the market or industry average – made the transition from good to great • Used 11 comparison companies that were in the same industry and had similar opportunities – did not make the transition from good to great
  • 3. Typical Business Problems 1. Shifting the blame rather than taking responsibility 2. Focusing on the problems not the solutions 3. Avoiding the truth that something is going wrong and needs to change 4. Not staying focused 5. Going after too many opportunities 6. Getting distracted by new trends 7. Going back and forth with decisions 8. No solid foundation to last for the future
  • 4. How Good To Great Addresses These Problems 1. Leaders who plan for success beyond their term 2. Having the right people before creating the strategy for your business 3. Not afraid to pivot the business based on data and research 4. Find the one thing that makes your company great and stick to it 5. Stay disciplined 6. Only incorporate technology when it fits your company’s vision, not because it’s trendy 7. Once you gain positive momentum, build upon it 8. Build a company that is sustainable for the future
  • 5. Source: Flickr CC Gabe Austin PROBLEM: SHIFTING THE BLAME
  • 6. SOLUTION: LEVEL 5 LEADERSHIP Level 5 qualities: • Planning for the future so the next successor can achieve even greater success • More plow horse than show horse • Take full responsibility rather than shifting the blame Source: Flickr CC Pedro Ribeiro Simoes
  • 7. PROBLEM: NOT FOCUSING ON SOLUTIONS Source: Flickr CC Nick Wheeler
  • 8. SOLUTION: NEED THE RIGHT PEOPLE • Assemble a high-quality, high-talent team before developing a strategy • Decide if the person is in the wrong seat or should not be on the bus and then act on it • Put your best people on your biggest opportunities Source: Flickr CC Bill McChesney
  • 9. Source: Flickr CC Andrixnet64 PROBLEM: AVOIDING TRUTHS
  • 10. SOLUTION: CONFRONT BRUTAL • Lead with questions, not answers • Find the problem without blame • Focus on consumer trends and preferences and don’t be afraid to make a change Source: Flickr CC Fredrik Rubensson FACTS
  • 11. Source: Flickr CC Tambako The Jaguar PROBLEM: NOT FOCUSED • The Fox is impressively clever, but pursues many ends at the same time and becomes scattered
  • 12. Source: Geograph.org.uk SOLUTION: BE A HEDGEHOG! • The Hedgehog's simple but surprisingly effective response is to roll up into a ball • Stick to your “one big thing”
  • 13. THE HEDGEHOG PROCESS WHAT YOU CAN BE THE BEST IN THE WORLD AT WHAT DRIVES YOUR ECONOMIC ENGINE WHAT YOU ARE DEEPLY PASSIONATE ABOUT What you get out of the Hedgehog Process is the understanding of what gets your customer in the door, clarity of where you are headed, and the confidence around how you are different.
  • 14. Source: Flickr CC Carterse PROBLEM: CHASING OPPORTUNITIES
  • 15. • Stay fanatically consistent to your Hedgehog circles • Discipline should not be based on fear and tyranny • “Stop doing” lists are more important than “to do” lists Source: Flickr CC David Yu SOLUTION: STAY DISCIPLINED
  • 16. Source: Flickr CC Ewan Topping PROBLEM: SHINY OBJECTS
  • 17. • Use technology as an accelerator of momentum, not a creator of it • Mediocre companies are motivated by the fear of being left behind • Great companies are motivated by the potential of results Source: Flickr CC Justin Taylor SOLUTION: DOES IT FIT?
  • 18. Source: Flickr CC Austin Kirk PROBLEM: DOOM LOOP • Reactive decision-making • Overextension into too many diverse areas • Frequent changes in leadership and personnel • Disappointing results
  • 19. • Success or failure does NOT occur suddenly • Gain years of positive or negative momentum • Reinforce hedgehog competencies Source: Flickr CC Ken Bosma SOLUTION: FLYWHEEL
  • 20. PROBLEM: NO SOLID FOUNDATION Source: Flickr CC Realize_photo
  • 21. • Don’t need a “great idea”, instead need a company that can prosper beyond any single leader • Pursue seemingly unachievable goals to become a visionary • Be prepared to change everything about the company except the basic beliefs Source: Flickr CC Craig Damlo SOLUTION: BUILT TO LAST
  • 22. How We Applied The Principles
  • 23. FROM CONCEPT TO ACTION • Wanted to take these principals out of the theory and figure out how to apply them to our company • Brainstorm how each of these concepts effect our business and reflect often to make sure we are on the right track Source: Graphic Stock
  • 24. Source: Flickr CC Rachel Kramer LEAD BY EXAMPLE • Level 5 Leader. Check. • Our CEO embodies the plow horse not show horse model by not telling team members to figure it out, but trying it himself and being accountable to work just as hard as his team
  • 25. OPPORTUNITY & TRANSPARENCY • We have several opportunities to “raise the red flag” so everyone is in the loop and has a voice – Anonymous tool to evaluate how each team member feels each week – Weekly meetings with pressing discussion topics Source: Flickr CC Mustafa Khayat
  • 26. Source: Flickr CC Kecko ON OR OFF THE BUS, SWITCH SEATS • When an employee is struggling, give them the option to try switching seats before getting off the bus • We found that some people were not a fit for their seat or the bus • With others we found that we were not playing to their strengths and gave them the opportunity to have a role to succeed
  • 27. OPPORTUNITIES THAT MAKE SENSE Source: Flickr CC Yoel Ben-Avraham • Staying true to our Hedgehog was more difficult than we thought because new and exciting opportunities always come up • However, anything that is out of our normal process our team debates and evaluates to make sure we stay true to the 3 circles
  • 28. Source: Flickr CC Kim Alaniz AVOID SHINY OBJECTS • Even though we are a digital agency, we try not to be swayed by shiny objects • We stick to our process of research and audience alignment to make sure these new offerings make sense for us • Just because all your friends are on Snapchat, doesn’t mean your business should be
  • 29. THANK YOU! Connect with me! Alix Parker Digital Strategy Manager Want to share your thoughts? Go to our blog! Need help with digital strategy? Contact us here!

Editor's Notes

  1. https://www.flickr.com/photos/djwtwo/7185292829/in/photolist-6V5jtx-3zf757-58jZXm-2P7HL-4nBzEK-4LSs4f-bWWve8-NjV3C-gCx98-joT2N7-DwMmS-dMRh3f-4nFDQy-5sbPLZ-pfn7-ppoSjY-dKFRp8-7vw1bv-pqsVA-vCvoE-7UTkYd-pquk8-7nEk8-5JR6Va-6cTptU-k1H5Dj-8cJ4gS-pqukc-DDqk2-fnrTSY-bDQsD-4HU4cT-769ABA-xYBVP-6fw3tb-359Dn-eiePmM-e25Pe2-pqsVK-bp3vmB-7rVy2z-ppoSAu-dNV6u9-4kpVhK-odSVa4-5fDSLA-4Kv41-iEMivm-3JkvrN-fvuc1o FIND FUN IMAGE PLAYING OFF 8 OR LESSONS FOR IMAGE NO MORE THAN 3 BULLETS PER SLIDE, ONE LINE PER SLIDE
  2. https://www.flickr.com/photos/gabaus/5770042200/in/photolist-5WG42E-3cYhVz-T3HuX-6vi7Mh-9MSYwd-8veMUC-47fG3-8veN4C-cw4HZY-3W3Q8Q-6rTQvd-5eiv4w-g84pm4-eX36BH-9HyGQT-6vdW1g-7pNudb-zsiq-9VXsWn-aWLPs-p9ATvV-8vbKtv-8Je4P1-8XmGAo-9F7AAv-8veMJd-8veMbY-8veNgQ-eef9LL-ea4JYB-eco2iu-8wQ2g-81nCf4-7hfnUr-7Fjpn-8veNqU-8vbKtX-8veMym-8veM2J-5NkpKZ-8veLSo-8vbJyx-55GJQL-9hV1Z5-wzNcn-om2qR-4yNh7p-5Pyi1u-6g9Tm3-8qTmSo
  3. https://www.flickr.com/photos/pedrosimoes7/1301014184/in/photolist-5qg713-caCXVf-2YY3c3-5JPFC4-89TcV5-4m2Yg2-5hugpv-3Skns1-omSSG-9MLYu8-e52VyB-gscqVu-hWkGgq-hWkGjG-dgyhV9-8S4Xun-4fUqtY-cocwMC-dS85oh-ds4W6V-dS85sb-dCFo5N-FD9T4-5f6gqY-aYJCRD-5f1U5a-5YW2PN-a8nZaJ-8X2jaV-aPp9vF-7J1PPX-ccGm6j-iZVzqE-dS2tSc-8rq5hu-3KMcR4-5f6gys-9K45P9-bpViBu-bCQga6-bpVmwA-bCQhft-bpVjXA-bCQeVp-bCQgVn-bpVj7L-bpVgEy-bpVgmb-bCQiqV-bpVhwm
  4. https://www.flickr.com/photos/nickwheeleroz/2475011402/in/photolist-bysn6S-7ExN7B-5ZWPmi-4q7MvF-KEKro-7nF7xu-4u73MP-8B28e7-new8fj-6saNDt-oRbdQ3-pw41oe-pMR3Rk-Byei-4LH5Eo-c5WJpY-oRMD6M-5PZ1uJ-8R1GmL-6E2pPT-3DeJZM-eRS3Ds-4vAnQG-otMkd-5BDsF8-bwkNzE-pNFf95-gVuo99-7xK1d1-fZmEo2-Ea1We-dZak5Z-DEBMo-d6irU5-bwkNcw-8BHewA-fg2rXb-bJSpgv-4P2xyM-9pUKjF-92Q9Go-5CyHGY-3LFq7z-i2XVA1-bwkNnw-bwkN89-8fSVpg-mfHRuu-75krpP-4N7uPK
  5. https://www.flickr.com/photos/bsabarnowl/7045767311/in/photolist-bJBp9K-e7tHxT-9i7PEf-bvGPpW-6Y5syy-4NiFN-aTZXhR-5pCZsE-5whSRk-6bTxbL-B1mQq-kBfvy2-adb6Z2-9JSFqD-a2MPnK-6kchqn-Jb46-bJBxNn-4CLxJL-objesx-4AzeLo-P3CML-fB9iWh-6JXmeF-7V8zF-7UPTnU-2wC2dh-bJB6Mg-58NSmP-iRF96z-dGwV4D-3XdpMd-n2fcaC-5DdHac-7nH3Rq-bNppn6-9sSpyJ-7nDb9K-fnCDLP-ahVF1s-nLQTef-8CqpBw-hpXTBW-9JAP84-8F9KuZ-bvQ3WS-7MUYuZ-7gB6NV-bKSZqz-4ATcCa
  6. https://www.flickr.com/photos/andrixnet64/5592188838/in/photolist-wDUMd-2NPoB9-6CctvY-2xo1zp-69SYv7-2ALRj1-5eHwhx-kKUHM-5RYeRc-9w7p5p-9war29-9waqUW-9waqYJ-dcCf1m-9XBear-9XE7Ly-9XE6aE-85A5KD-8cwghm-6QiXXm-2xsocs-2xst8W-2xss9N-2xsoLN-2xsuRb-6mXJaZ-7incNg-6QiY5j-hiWHWJ-hiXseX-8uAcTW-4xfbpg-2xo3cP-2xo2Sr-2xo4dk-2xspy7-2xstF7-2xsucQ-2xsqo5-2xsurw-2xo2oX-p5XQG-6rvLbJ-iPETEW-5iRbH1-7ioaHo-2JUEPV-9XpyPN-hKLQ9-9VkBM8
  7. https://www.flickr.com/photos/froderik/8439980039/in/photolist-dRP72e-hktY15-3KTE3U-tT68x-db1BAc-jV3FnL-9xKYVG-mHGm1-6SB83-5C5aAk-kdJExB-o9Tm3-8qdvok-5uWPE4-5SBvDS-8ZMhxY-5TZmv9-LPNKJ-4JLtFd-GMhU-p16y8E-9eD34A-bqyYe1-kNWvh-i3ScT-oT5utT-vMNvG-drnfFo-hrK44Y-N1xof-5yrfn8-4GhGNA-4Gdvyz-5yr6GH-77yy14-aJ7Yfx-4GhEYQ-7hcvYW-PcAPx-fqT3XH-4mVcN1-4zTaQN-f4Z5XU-FU4sv-8ZJ8SP-8ZJc7z-6Tf9mE-6XqSNd-xKf72-6Tf9GJ
  8. https://www.flickr.com/photos/tambako/8191762822/in/photolist-bw9swB-fo6pA-ed3zXg-4KGgHE-N5mMX-dqHrcP-4KC1Rt-dXUcLB-bSfGo8-n6TioS-bCRjAr-4KC3iX-25m5QP-dtSVG3-a2Cjv-oCAzP-btHSZn-gJA9iE-4P6Smx-8sEauY-4KC5JV-a2LtNW-4KBZaP-i6Kasb-7QR6mM-5ynFLT-4KGhwN-9hqB1k-4KC3MB-5iVHfu-7jRP7K-97pP1n-bADBQH-e8LXVt-4KGj6u-9n95Aw-6bRzH-5PvvAC-95XW9V-gt5HVr-8HHQym-e1Ho4L-9nb3Vo-6sDzfH-nnJ6rc-du79HJ-LsRRa-5zJwYC-8u22dv-4KC2f4/
  9. http://s0.geograph.org.uk/geophotos/02/41/53/2415372_ddda08dc.jpg
  10. MANDY: CAN YOU ARRANGE THIS A LITTLE NICER? Create an upfront audit fee to assess what you are currently doing and provide recommendations on what additional services they would need
  11. https://www.flickr.com/photos/australianshepherds/4129062465/in/photolist-a8W29V-mTbvGK-4BhKRu-J2KtC-J2Ku5-echGM-echGN-s9a8t-4Cr9Ga-4Cr9Er-4Cr9zx-4Cr9Av-4Cr9BK-4Cvqad-4Cvq9j-s9dvM-9UENbR-9SRhmR-4PsLTV-7hSwqa-6twtsp-oKSVq4-9WsXoX-9PYHR-54NTc4-74ZZij-54NTDc-fs3SjN-mwLzF-KBFxj-eiNy6Y-chf2wb-9XodBr-9Xoojz-9Xrfnw-9Xonhg-s9aa7-7QPQni-s9a6z-s9abP-4Cr9y6-4Cvqms-mwLN7-yfRSp-6L8RVp-Yiymu-eiNzxL-87UvPn-7qish3-7vgdZa
  12. https://www.flickr.com/photos/davidyuweb/4955277997/in/photolist-i4B9K-5G1ru3-9rwf8E-9rwf8G-7JfgaU-85QTTc-bZ5qfS-Bu7Lu-hWo5JX-gcL3Wo-8xJvy9-5dACQP-bzsaKs-dJrZsK-8xT6vx-8NtZEW-4PHkkS-fPNopK-BFCdZ-dy5SrF-fysem5-8GRBGJ-8GNsyR-8GRBx1-8GNsDT-i9522U-nQwBpm-8jbAdw-hK4ySV-aL2BmR-f67V5e-7DHfd8-8GNvaR-9pZs5H-Eawt6-jtctEz-fD4P9q-dZgW4z-eej9oV-9q3tG7-cFGYUA-cFGYLd-9f19LB-eL8rFn-fKNsnc-bBAmvt-ngSmx2-6xs6Ex-bnHeWG-5gsed
  13. https://www.flickr.com/photos/yozza/286942958/in/photolist-rmE9o-2bEWpR-AiG56-7mYiKh-9j17ev-8wTcyc-9bHicL-9debAN-jnmaLr-e15Ntn-7kuyk3-8GwxFA-9jcHh9-jo25dp-jmtfZK-5bGvHM-cMyXx7-nYnmE4-5Yg7LL-pyByqv-91YFcv-czsU6E-9debnE-bZMR3d-38KyML-aLSpGn-9egKiZ-5TzMVC-6Akjuw-9deb77-4ibycs-RytCz-MwjWp-9doWE8-8T4YLG-9omR1Z-bxHpve-jmvRsS-4ZkdME-2A8Tn9-9debmS-edkbwQ-4g6q5T-jnkRKg
  14. https://www.flickr.com/photos/bludgeoner86/2137761064/in/photolist-4fUzTo-5RoG4Q-98BHn7-5jvEQU-4fQz9t-7bfhL1-dSguuU-aDjev-dVPS7M-4fV9VE-m611L-gYbzd-62HEZF-aY4g3-4Tcv4h-obcZW9-fkaY4W-jnkWPM-bn9tsC-8sWpQY-6dEdXJ-aCwXC-6EME1z-7MYx2d-uki8g-gYcbx-gYc75-gYbGK-gYbR4-gYbBw-gYbN4-gYc1H-gYcen-gYbX2-gYbKK-gYbDL-4T8hoV-fT8ngQ-bgKm6M-FdFpQ-6cAt5i-dFLGvS-FdFrw-4hwmmy-tR7M8-48NAzF-4Hy22H-m4zLz-94hRkS-5tHsSd
  15. https://www.flickr.com/photos/aukirk/9233111519/in/photolist-7Kfoa5-61QrE6-A8vqw-5FaMjd-7xm1FB-f4U7nV-8nh8R8-6a1WJ-2c81h-a8NJWJ-ckSEiE-ckSEyy-9CswR1-oBHY2i-6FY2XJ-fNMLtG-2WZTg-4wW3oM-5fGcMe-8WbdML-4uDUa6-oBHsto-4h5jJv-oUbhMb-3UvZ8K-oGEhip-h23m1-eoiQYe-7QErRr-7zqhGW-9rFM9F-wHvYy-RVB8-4uDTVF-7pCJqE-7yxW56-4yVt63-9a4JQm-4wtbrr-81ASUK-51yxwc-8WbnU3-3B6tXr-eRopQ-7xzmMK-oSbfao-oUd84n-8onQ5i-hAEeNs-dJg7Tr
  16. https://www.flickr.com/photos/kretyen/2441024108/in/photolist-9UX95H-h9hpk-4HGTqy-huhUS-pb3iB-4NJ9BP-h9hGN-h9hU7-h9hXT-h9hMo-h9hB4-h9hEc-h9hQ1-h9hK2-4JmFbL-h9hW6-fQvAB-75bzCT-huhzD-4YwuU8-ND24n-7yu3pG-48XmRw-75ftuo-7fR8AK-B2xrt-bPxzF6-9eye5M-e6bMnx-bPxzER-nayWU-J3P69-7UKSVn-3iefX1-4U7gZq-9rM32a-bPxzF2-78NLZn-7UKQKn-kAbVA6-Fvt4-9QypLo-9GpkgV-6CHNnK-cwfuA1-cD1LPU-2XXArQ-buiaKV-49U5b9-6QWwsq
  17. https://www.flickr.com/photos/lilian-creative/8352955539/in/photolist-dJ85EP-8UhEVz-gauDod-3BkcDH-8jXKzg-h7qx3V-4FWLVh-349djx-4FSAMX-a7k8uV-8zBb14-7h48-bWAQdX-4W25XP-5X1YH8-954r6p-aCZpC-gvJoHG-8ZS7t-8ZS86-4zQNML-8k1Ve9-36ys4-7ABVoh-8CFAmz-fph9mw-49c5KD-8LKtJR-aBcsF2-aAF8Km-okMYc5-5DrGPN-5z8vzJ-hXLyK6-5Qt7Un-54boSo-7gAkgx-78Ecaq-8k1VXL-35min-ij8Xr-jFm8FX-Jgr46-9wRoT9-gbLSM-9yEyGh-aACpiZ-aBf95E-dRiyD-656HMs
  18. https://www.flickr.com/photos/craigdamlo/5432811432/in/photolist-girJ8F-9h5zyC-c7FoUC-c7Fn7q-8uMXFd-8MXrsp-cdWKxY-cPrBM-9WvcgV-9WvbMX-9Wvc16-9Wy3J1-c7FNpf-d4iFts-9Wvf88-91nPm8-8bmdLW-8Yhkdb-8YjNZb-8YjSyY-6qWK7r-ehdu6F-9Wvehc-4ckHJv-8A2Zm8-bq8rzz-bUJi5j-58KYBB-c7F73A-9k7Pkv-a7Bm1q-9Wvc56-bVHJD-cyEUHh-fVpPo-9WvbVM-domPJ8-5FUwWp-p4Rpbv-jA8kNZ-fuGzrj-dHiHZr-hEhLoV-41cFW-9iJyce-c7FnP1-oVJTE-a96AqY-jP2jU-ceQL1f
  19. https://www.flickr.com/photos/craigdamlo/5432811432/in/photolist-girJ8F-9h5zyC-c7FoUC-c7Fn7q-8uMXFd-8MXrsp-cdWKxY-cPrBM-9WvcgV-9WvbMX-9Wvc16-9Wy3J1-c7FNpf-d4iFts-9Wvf88-91nPm8-8bmdLW-8Yhkdb-8YjNZb-8YjSyY-6qWK7r-ehdu6F-9Wvehc-4ckHJv-8A2Zm8-bq8rzz-bUJi5j-58KYBB-c7F73A-9k7Pkv-a7Bm1q-9Wvc56-bVHJD-cyEUHh-fVpPo-9WvbVM-domPJ8-5FUwWp-p4Rpbv-jA8kNZ-fuGzrj-dHiHZr-hEhLoV-41cFW-9iJyce-c7FnP1-oVJTE-a96AqY-jP2jU-ceQL1f
  20. https://www.flickr.com/photos/rkramer62/7005980442/in/photolist-4Mk1NG-bF6tUf-ePvVqa-ojqHXt-cTc9Pm-7Apt8N-eMXPPE-om3CGy-ehAwvH-nk1mPK-59afsq-4SF4PV-nWUDr4-oetatJ-hnHyuZ-fQCaAW-fSpt9-5K7gDM-ajjRQb-22JSEf-ggEzF-4HHPzG-eJV4qC-hvLni-9yX4b9-87UcoG-6kPXdY-opQug2-muC5e-KCsSL-a4BkFp-aafq1x-cdeHSb-9SUqxh-77g8Qs-cdeVJu-ehAww6-bVSwPz-cdeV5C-J6zq9-6oUmaV-bVSpk2-cvrKEE-edtsKF-dWSByq-6oYumU-9JpB4N-eSgAT1-gPoqbe-cdeTNS
  21. https://www.flickr.com/photos/mustafakhayat/5986540225/in/photolist-a81zQM-iq766-iBSUq-isUFe-oZ3Ynj-322Jj-47c9Kz-FijmQ-jdQKg-bqpEY1-bqNZ9A-jcqiB-iFKak-jLDmx-jLDmw-jJLTV-jLHKX-iqHtr-iYZum-6efcWq-59YeZ5-deQ9Lw-7knnZN-j3TxW-5Do3E-bq2CAY-bq22K3-bqpCAd-bDjzpX-bqpCZs-bqpEt5-bDjyGv-9rAjnQ-bq2z8U-bCWvui-iJGBR-bjtsge-iJFtz-jqE8z-bq2AEu-bCVW8v-4wN1jL-7drbzd-8e1j3-bq21Zs-bCVXvK-bCVWtg-bCVWii-bCVWN4-bCVVyB
  22. https://www.flickr.com/photos/kecko/6807657857/in/photolist-ptF9xZ-9a1QGU-j9y4eL-aqbxH5-bBzRxC-hz3fwF-dE3cV6-9KBkEH-9w5FHB-pbf3Gk-oC7bVR-bnz2vk-phpzLh-826tuc-ao15G7-535g9Q-cVmfyf-gRnDs2-cC2fmw-oZ8xhY-YnPW-eXAUEU-bof1zw-4JREQ5-aqbx17-aq8Rha-nRLNza-4ZMDJj-6mthcA-us9pU-gEvjfW-nwCnwk-pbVjVp-oUWoM4-94b6tv-axQC5f-bB9TZz-pt9akH-fAbSfZ-cjimFA-oXnFnY-oUWRFL-oUWT5h-oVhoxX-9KEaob-cC2iBJ-oUYigx-pccu6P-nFVg8j-aq8R1r
  23. https://www.flickr.com/photos/epublicist/3546059144/in/photolist-6pmtQL-7bcZdy-bQedUn-atjeFN-atgskP-6qGVED-e3KL5L-agDc6q-cM2zyh-68V6FA-7WpMvs-7WpMv9-aiUNCd-4jhURM-3aQ5C-hp81PF-feiCaS-oWbiKD-oWchKP-5bTFU9-dXqKm9-e5mc1s-pdDzdW-oWcjQv-dEcckA-6u6mFs-dsUA3H-dR4Ya7-4eYeW2-8XUzpK-9CJ3E-5z9fHG-7XeCwx-8GVaee-324EfV-7JTiR3-5tany1-bwf7br-aA9KP1-8eyFeg-DPNS-aUE6P-6U71RM-k3UXWe-pdDurS-atUU1b-pCFCC-pdFsM8-89pdMc-gptnp4/
  24. https://www.flickr.com/photos/kimberlyeternal/6535411931/in/photolist-6z19kx-5hPu1F-6mkHtT-9D5MJG-ihqoiH-a3Qtau-3erDUu-nFPned-kne11v-25ThK-eRNcR-62hHT2-aXvGh4-cbMDhm-3bxbdX-ioDmP6-hGniW5-9esVTR-4H6z2J-8rfoVQ-iWeEcG-5Wgmys-4xAyd-2DewF-6SzdHG-eyy3Cx-dqcHwf-rg8JB-55Cf5B-piar1-jvC9yr-a3eM6-mCRXK-814ekn-ipFBbc-bH4AMr-hBfA4u-r8hjn-dtvMer-6SzdSb-zqBGu-kbUv7z-aTxMpV-7UxVkr-nnmVS3-3WRY2R-hzEpX-4V4EKH-64CA9T-b3PGUM