· How many employees are working for you? total of 5 employees · How did you get your idea or concept for the business? · CLEAR is a reflection by transparency, manifest and understood, our product is new in the market, and it follows the international fashion style that suits every lady, · A bag represents you, bags are women priority, and its something women can't go outside without, our bags differ by other bags is that its clear, which is the new form of fashion style, we also made customization on bags so it is a remarkable tool that can lead to higher profit through increased customer satisfaction and loyalty, although it brings for our small factory a lot of work, the good work pays off, we entered these industry because there are no locals designer in it and we started in2016 and hope to reach a global position. · What do you look for in an employee? (the most important things) - helping customers on their choice -stylist - team work spirit - deciplant & committed to work ethics - Good Communication skills - Ability to manage the conflict - Is the company socially responsible? Yes , we try our best to make some of sell go for the charity and especially to help poor people get new clothes , we donate 5% yearly in our total sales . · What made you choose your current location? Main criterias for selecting current location : 1- Close to the residence areas , meliha road, near the university of Sharjah 2- Easy access to the visiting customers 3- Its in a big avenue that has many designers and clothing brands 4- Easy to pick up from the shop 5- Serve a big segmentation · What are your responsibilities as a business owner? the main responsibility of the Business owner is to maintain the successful of the business, but in order to achieve this have to do so many tasks like: 1- Hire and manage the staff 2- Oversees the financial status , weekly and monthly . 3- Create marketing plans of how the business will be in a year 4- Update the website and chick the system 5- Rent fees 6- Make sure how customers are satisfied by the product 7- Make sure about product quality and chick up 8- Maintain a healthy work environment 9- Develop and fine tune the business according to the market situation · How do you motivate your employees? We follow different methods for motivations 1- Personal appreciation for individuals for hard work or personal achievements 2- Kind words 3- Flexible working hours 4- Daily bonus if achieved the daily sales targets 5- Giving the new collection bags as a gift before dropping it to the market , it makes them feel appreciated and special · Can you give me an example of any challenges or problems that you faced with your shop and employees?  Hiring the right employee is always challenge, last Ramadan we had a huge unread massage for eid orders as well, our customer started to get angry and write under the inestgram comments that there was no respond for online shopping , we struggl.

1. · How many employees are working for you?
total of 5 employees
· How did you get your idea or concept for the business?
· CLEAR is a reflection by transparency, manifest and
understood, our product is new in the market, and it follows the
international fashion style that suits every lady,
· A bag represents you, bags are women priority, and its
something women can't go outside without, our bags differ by
other bags is that its clear, which is the new form of fashion
style, we also made customization on bags so it is a remarkable
tool that can lead to higher profit through increased customer
satisfaction and loyalty, although it brings for our small factory
a lot of work, the good work pays off, we entered these industry
because there are no locals designer in it and we started in2016
and hope to reach a global position.
· What do you look for in an employee? (the most important
things)
- helping customers on their choice
-stylist
- team work spirit
- deciplant & committed to work ethics
- Good Communication skills
- Ability to manage the conflict
- Is the company socially responsible?
Yes , we try our best to make some of sell go for the charity and
especially to help poor people get new clothes , we donate 5%
yearly in our total sales .

2. · What made you choose your current location?
Main criterias for selecting current location :
1- Close to the residence areas , meliha road, near the university
of Sharjah
2- Easy access to the visiting customers
3- Its in a big avenue that has many designers and clothing
brands
4- Easy to pick up from the shop
5- Serve a big segmentation
· What are your responsibilities as a business owner?
the main responsibility of the Business owner is to maintain the
successful of the business, but in order to achieve this have to
do so many tasks like:
1- Hire and manage the staff
2- Oversees the financial status , weekly and monthly .
3- Create marketing plans of how the business will be in a year
4- Update the website and chick the system
5- Rent fees
6- Make sure how customers are satisfied by the product
7- Make sure about product quality and chick up
8- Maintain a healthy work environment
9- Develop and fine tune the business according to the market
situation
· How do you motivate your employees?
We follow different methods for motivations
1- Personal appreciation for individuals for hard work or
personal achievements
2- Kind words

3. 3- Flexible working hours
4- Daily bonus if achieved the daily sales targets
5- Giving the new collection bags as a gift before dropping it to
the market , it makes them feel appreciated and special
· Can you give me an example of any challenges or problems
that you faced with your shop and employees?
Hiring the right employee is always challenge, last Ramadan we
had a huge unread massage for eid orders as well, our customer
started to get angry and write under the inestgram comments
that there was no respond for online shopping , we struggled
and had a shortage in employee and we couldn’t find a new
employee that time .
another problem faced us was about timing in the shop also
during Ramadan hours , the shop open from 10 am to 10 pm ,
which had many customers complain and require us to open
until 12 am .
the most common problem we faced was in the delivery fees and
the time each order takes , we solve this problem by choosing
DHL fast and cheap service plus we made the delivery only in 2
working days.
as a clear team , we tried our best and solved all the probloms
because customer service mangment is important to us .
· How do you manage diversity in the employee’s culture?
In our regular meeting with the staff we always focus on the
importance of the team work and how it affects the productivity
within the team.
we share our common goals through teamwork
-we assure that our passion will help us to achieve our
success
We try to deal as a friends in the work environment that

4. everyone is helping the other and this will lead them to achieve
better customer satisfaction and better results, our small team is
working in the best condition and they have good relationship
with each other , clear team is blessed and hope thing don’t
change when our family get bigger .
Names and ID:
Mona Mohamed H00328725
Asma Othman H00272714
Shouq Ahmed H00354281
Dr.Haya Al Shawwa
ENT – 3103
TABLE OF CONTENTS:
Introduction…………………………………………………………
……………………………3
Nature of
management…………………………………………………………

5. ………………..4
Staff or employees in the
Company……………………………………………………………..
5
Traits of Entrepreneurs and
leaders……………………………………………………………6
Motivation in
workplace……………………………………………………………
……………7
Conflict
management…………………………………………………………
………………….8
Ethical
climate…………………………………………………………………
…………………9
Social
Responsibility………………………………………………………
……………………10
Organizational culture
…………………………………………………………………………
11
Complexity and challenges of
leadership……………………………………………………...12
Conclusion
…………………………………………………………………………
…………...12

6. Introduction:
Based on our course Leadership for Entrepreneurship, we
choose a small local business so we contact the owner for doing
an interview for our project. This project is discussing about the
nature management, leadership and entrepreneurship .to
conclude we will provide a list of recommendations to improve
in Sushi Box. Mr Hamad is the founder of Sushi box it was
opened on August 2016 in khorfakkan and recently this year he
opened in Zwaya Walk – Sharjah, it specialized In Japanese
food such as different kinds of sushi, Crab salads, shrimps and
more. Mr. Hamad is leading 10 employees in two branches, he
guides his team, and always he likes to share with them his
experience and consult them with many situations
Nature of management:
It can be defined as all the activities that were undertaken for
purpose to achieve the goal of the company such as; planning,
organizing, leading and the primary responsibility of any leader
is to solve the problems that could happen, leading and
encouraging employees to achieve the best business goals. Mr.
Hamad play a huge part in enhancing employee’s performances
to increase productivity, he tries always his best to set goals and
standards, gives feedbacks if there are anything that need to
change. As the business owner he’s responsibility is to maintain
the successful of the business but in order to achieve that he
must do many tasks such as; hire and manage the stuff, oversees
the financial states, maintain a healthy work environment and
developed and fine tune the business according to the market
situation. we see that the leadership style of Mr. Hamad he is
coaching because he is very effective in setting performance
that need improvement and providing encouragement and
inspiration to motivate the employees also, he is a supporting
leader he tries to give them efforts when they are accomplishing
their tasks. Besides he strongly ready in helping the lower level
employees and when an employee has a personal problem, he is
immediately tries to solve them. Mr. Hamad is always close to

7. his employees by having strong social relationship with them
and he always aware them what is happening in the company.
Moreover, he provides them with the mission and vision he also
focusing in empowering the employees by giving them the right
to make decision and the freedom to handle the difficult
situation Mr. Hamad share his work experience and skills with
his team because this enables them to develop, learn new skills
and motivate them to be more creative in their job. According to
the Manager Salman who are responsible to manage the three
branches of Sushi Box he ensure to guide the employees and
make sure they are accomplishing their tasks on time,
maintaining the quality of foods and services because he said
the owner Mr.Hamad are focusing in the quality also he
analyzing and resolving the quality and customers services
problems and he ensures about the safety for employees and
customers , legal work environment by giving them instructions
and rules of works.
Our Recommendation:
We recommend Mr. Hamad to take some risks because
sometimes it’s necessary for the leader to think out of the box
and be innovative and have long term view in everything inside
and outside the company for example he should bring new ideas
to the business because this will grab customers attention and
they will not feel boring. He must be more flexible with the
employees and know when it’s the time to implement a new
policy. Also, we recommend him to check his attitudes because
the effective leadership controlling his and others personal
actions. According to path goal theory he should ensure the
availability to rewards his followers and help them to find the
best way to achieve their goals and provide the emotional
support when its needed for example every month there should
be a reward for the best employee and the reward can be
increasing his salary, give him one day holiday and this will
help the employees to increase the quality of their job, lower
negative effects such as absents and stress.

8. Staff or employees in the Company:
Every business owner’s employees because they able to get the
job done on time, and they are the part of overall business
success, and he need to understand how performance them.one
of the most important in employee performance is achieving the
goals by meeting the deadline and build the brand name through
positive customer interaction. Daisy the casher in sushi box she
said that she must communicate effectively with the boss and
customers because this help her and be able to work in any
environment and when it comes to any difficult situation she
can handle it for example one time there is a customer ordered
sushi and he comes back after one hour to make complained
about the food she said that he conflict her because he doesn’t
like the food and it was his first time to taste it so she said to
him that they are very sorry and he can order anything else with
the same price so then he calm down. According to the owner he
said that they have two types of the employee’s kitchen staff:
they must be experience in cooking, team work spirit, Deci
plant and committed to work ethics second is waiters: they
should have good communication skills, customer orientated,
ability to fast learning, and they must have experience before.
Our recommendation:
We recommend Mr. Hamad to hire more females because there
is some people don’t feel comfortable when communicating
with males , and we saw that most of the employees are from
Philippines so we think that the best for him to hire employees
from different nationalities with different cultures to share
different of ideas and increasing innovation , also they will
learn from each other’s new skills , also we recommend him that
they should have specific dress code , and the chefs need to
covering their heads while they are cooking . and they also
should have fingerprint to show which time they are coming and
when they leave.

9. Traits of Entrepreneurs and leaders:
Entrepreneurship is the forms of the business its bring
innovative ideas into company and it may new products and
services that drive towards development and progress also
taking advantages of the opportunities the right entrepreneur
and leader know the right time to catch the right opportunities
and knows how to be managing the dynamic organizational
environment. Mr Hamad has a clear vision in his business and
exactly where he wants to go and how to reach the goal on the
time, he never hides any information to his employees and
communicate with them about the vision to make it a reality. Mr
hamad as a leader the most important quality to him is being
honesty with his self and others because the leader who are
having this value can win his employees trust and they respect
him more. Also, he said that he always tries to motivate his
employees simply because it allows him as a leader to meet and
exceed the company goals and without motivation workface the
company will be in precarious position he always tell them that
they are able to accomplish the works, let them say what they
want without being shy, this will benefit the work by increasing
the quality, reducing turn over there will be no need to replace
the workers if they are motivated enough.
Our recommendation:
We recommend Mr. Hamad to have more knowledge in his
business so then he can knows what he need to succeed and he
should believe that he can reach the success then he will find
himself through different obstacles , we recommend him to
discuss more with his employees to share new ideas with them
and take of their opinions , and if there is any problem he can
tell them so they can find great solution to the company .
Entrepreneur should manage his energy to let him can do what
he wants with his time. Also, we recommend him to think of
adding new items to the menu this will help to attract more
customers and increase more from services with smart services
like doing an application that has driven thru people can order

10. while they are coming to the restaurant.
Motivation in workplace:
In terms of motivating employees in the workplace, we
interviewed two of the employees that work in the restaurant,
Daisy and Salman. They both agreed that they are always
motivated by their leader Mr. Hamad, and they said that he
always supervises the work himself and visits the restaurant
three to four times a week. As they said, he is close to all the
employees and shows them a genuine appreciation for hard work
or personal achievements also they mentioned that his way of
showing appreciation to the smallest things that they do is a
great way to motivate them because it shows that the work
they’re doing matters. Moreover, he’s focusing on making his
employees satisfied and motivated to work by making a place to
unwind. A table and some comfortable chairs in a private room
that is available for the employees only. As an additional
portion, he insists that his employees have to take a break
between their shifts to give them more energy that they need to
achieve more. Salman said that what makes him motivated the
most is the paid day for the best employee in this month.
However, we asked them to compare their current and old
leaders that they worked with in the past and Daisy said Mr.
Hamad is the best boss that she ever worked with because none
of her old leader was close to them and never motivated them in
the way that he does. On the other hand, after interviewing them
two employees, we asked Mr. Hamad some questions about
motivating them. He said that he gives out the employee perks
regardless of his position. From the cashier to the dishwasher,
he gives them the same perks across the board.
Our recommendation:
We do agree with the motivation methods that Mr. Hamad used.
He provides valued rewards to his employees and helps them to
improve their skills by giving them the support that they need.
Also, he tries to deal with the staff as friends in the work

11. environment and make a regular meeting with them to listen to
what they have and that affects the productivity within the team
in a positive way. The only thing that we think it’s wrong is
giving employees long break times, they might get used to it
and take advantage of that by taking a recurrent break this may
result in negligence in their work.
Conflict management:
Handling customer complaints is the most problem faced that
employees have to deal with. Daisy told us about a situation
where the customer was so moody and angry while ordering his
food, she said that he didn't know the meaning of some menu
items because it's his first time trying a sushi restaurant. After
being patient with him and give him a brief explanation of many
dishes he finally decided to choose one of the sushi plates.
After trying his order, he returned very angrily because of the
bad taste of the food as he said. Daisy tried to calm him down
and apologized to him and offered him to choose any other dish
for free, but he refused, and the reason was he hates seafood in
general and does not even know how it tastes!
On the other hand, Mr. Hamad said that they had time when one
of the staff resigned for personal reasons and they went into a
shortage of staff, because of that he tried to cover the shortage
by rescheduling the staff working hours. At that time,
employees were under high levels of stress and one of them
refused to work for extra hours even though they will be paid
for it. He didn’t know how to deal with this problem and the
only solution that he came to was closing the online orders and
delivery to a couple of days to ease the pressure on the
employees until he finds new workers.
Moreover, while asking Mr. Hamad about how he manages the
conflicts he told us about a conflict that occurred in his first
months after the opening. A member of the sales team was late
to input sales figures, then the accountant was late in submitting
reports as well because of him and that led to a conflict between
the two. They turned to Mr. Hamad to solve the problem. He

12. solved the problem by clarifying roles and responsibilities while
ensuring that each employee is responsible for their tasks to be
done on time.
Our recommendation:
The way Daisy was dealing with the angry customer was right,
she recognizes the problem and understands that he didn't try
sushi before and showed that she has the skills to deal with this
kind of situation. She treated him with respect and apologized
to him even when she wasn’t wrong. However, the problem of
shortage of staff was dealt with collaboration as states in
Thomas Kenneth approaches by building teamwork, Mr. Hamad
tried to satisfy everyone’s concerns by being cooperative and
assertive. He could hire part-time staff instead of closing online
deliveries.
For the conflict that occurred between the two employees, he
can use the compromise approach by being moderately
assertive, so the problem is not repeated in the future. And that
will result in achieving a temporary settlement of the issue. By
managing conflicts in the right way, it will result in improving
productivity and will get effective team communication. As well
as increasing mutual respect and in the team's sense of security.
Ethical climate:
While interviewing Mr. Hamad he said that having passion is
the reason for opening his business because he has a passion to
serve the community and provide unique services that cover
needs in the community we live in. Mr. Hamad is visiting the
Sharjah branch from 3 to 4 times a week and make sure to
supervises and follow up with the work in the restaurant. His
focusing on building trust between him and his employee
because it will help him to achieve his goals in a better way.
Having a good ethical climate is important in the impact of the
behavior, motivation, and effectiveness of the workforce.
Caring about employees and supporting them support the
mission of sustainable development. Basically, the ethical

13. climate has a positive and can increase morale and productivity.
The two employees that we interviewed mentioned that Mr.
Hamad is always giving his employees more power over their
work and that a good way to improve the ethical climate in the
restaurant. As well as giving trust in them to make the right
decision. Empowerment can produce good results from
employees, such as making them more creative. Also, he keeps
their autonomy over their work and that makes them be more
innovative. Mr. Hamad assigned a manager in the branch, so the
other employees can report any wrong values in the workplace
to reduce it. In addition, he takes their feedback frequently by
taking surveys that include some questions about ethics. They
can rate how co-workers committing acts perceived as
unethical, like not being honest or stealing. They can report any
ethical violations as well. Moreover, as he said keeping the
pulse on the ethical climate is important. He’s doing that by
interact with staff and observe the ethical climate himself. Our
recommendation: His way of providing ethical climate is right
and we encourage what he’s doing. He should measure the
ethical performance and effectiveness of his ethics program.
However, there must be strict rules for employees to follow
such as reporting any suspected fraud and violation of
restaurant policies in ethical behavior. Avoiding conflict and
having good communication with staff will build strong ethics
at work.
Social Responsibility:
Social responsibility means that businesses that act in a manner
that benefits society. Social responsibility has become
increasingly important to investors and consumers who seek
investments that are not just profitable but also contribute to the
welfare of society and the environment. They serve the health of
customers by producing low-calorie sushi. Fresh and pickled
vegetables serve up vitamins A, C, and E, while the seaweed
wrap provides minerals like iodine, zinc, and calcium. For an
extra dose of fiber, swap out the white rice for brown. And they

14. care about restaurant safety. The leadership of Sushi Box
trained his employees in restaurant safety procedures. MR.
Hamad customized his training to processes used in a restaurant
kitchen and consider encouraging his employees to acquire
SERV Safe certification from the National Restaurant
Association. This restaurant safety training program teaches his
employees basic food safety and sanitation practices, including
handling allergens and preventing cross-contamination. Also,
they are using equipment properly. All pieces of equipment
should be used according to the manufacturer’s instructions. On
the other hand, they are using a plastic bag that decomposes to
substances harmful to the environment.
Our recommendation for:
Workplace:
Support the employees to learn and develop their skills. That
happens by (Lead by Example). That means the leader must be
an employer who actively seeks out discovering his self.
For instance, he could take the time to ask his employees
questions and learn about processes within his company that
might not be thoroughly familiar with. He could also make it a
point to attend training seminars and then report back to his
workforce with what he learned and how it can help his
business. Regardless of how he obtains new information,
modeling curiosity and learnability can simultaneously
influence and improve his employees' ability to learn.
Marketplace:
He should make sure to maintain reliable and regular
communication with each of your suppliers to create a healthy
and sincere relationship. Keep them regularly informed and up
to date on his strategy and plans so that they know where they
fit in and how they can help, plan for, and benefit from those
plans. Make them his partner. If he appreciates their work, let
them know. If something’s not working for him, let them know.
A stronger, deeper relationship with clear and frequent
communication allows this communication to become more

15. organic.
Community:
Leave a small percentage of profits to donate to emerging
countries. People who don't have money to buy food. For
example, cutting 5 percent of profit would not cause an
employer to lose, but this small percentage makes a big
difference for the poor. He can also donate several meals as
fasting fast during Ramadan. There are a lot of Muslim peas
that do not have to buy breakfast. Environment:
Plastic bags used in the market are harmful to the environment.
That is because they rapidly degrade and produce toxic
substances that pollute the environment. Therefore, our proposal
to reduce this problem is to work to modify the plastic bags.
Industry to be thicker, which helps to use more than once
working on the production of biodegradable bags faster by
mixing plastic with materials working on it and represent a
lower risk, which drives the search process in the direction of
Create organic bags. Cloth shopping bags made from tree
branches should be encouraged to use them as they are
environmentally friendly and safe for health.
Organizational culture:
Organizational culture refers to beliefs and values that have
existed organization for a long time, and to the ideas of the
employees and the expected value of their work that will
influence their attitudes and behavior. MR. Hamad Alhammadi
making his employees feel like they belong. That improves
communication, collaboration, and alignment, which ultimately
boosts company revenue. The employees in Sushi Box feel
included and in the loop on important decisions are motivated to
be more engaged and do their best work. And that is
contributing to employee happiness and foster a culture of trust
and inclusion. MR. Hamad Alhammadi gives all levels of
workers the freedom to make a decision. He never minds about
social interaction between high and low position employees.
Furthermore, he strongly disagrees that people in inferior

16. positions should not disagree with the decision by people in a
top area, this means he has no difference between his
employees. MR. Hamad is continuously motivating, guiding,
and value employees that are increasing their self-esteem and
satisfaction, which encourage them to develop their
performance and to be more innovative in the workplace as well
as knowing that their hard work is noticed and appreciated. He
makes sure that his employees understand and believe that they
will do the task; ideally, this will increase the success of the
employees.
Our recommendation:
MR. Hamad should focus more on different ways of
communication to create a friendly environment. Such as
making a weekly meeting with all staff to know employees'
opinions are significant. Also, to have effective communication
so that every employee has the chance to give their personal
views and to be more innovative also it will help in raising the
restaurant brand name. The meeting must be informal so that the
workers feel comfortable in sharing and introducing their ideas.
In addition, he can also create an application for his own
restaurant and there should be a corner for employees as well
like a discussion forum to communicate easily any time, it will
be very useful when the owner Mr. Hamad is not physically in
the restaurant, for example if there is an urgent or a problem
happened they will use this app to talk to him formally and even
faster because it will be open for 24 hours, in this application
customers also can communicate with employees, they can order
online or add comments about their opinion. They should also
have strict guidelines in the kitchen such as, sanitizing coffee
machines and other tools right after using it, they should also
come to work on time every morning and have a fingerprint to
show how many hours they have been working.

17. Complexity and challenges of leadership:
He faces many challenged in the first brunch in Khor Fakkan.
Firstly, he had a lacking budget to open the Sushi Box
restaurant, so he asked his brother to give him a loan, and he
returns to them from the profit. When he succeeded in the first
brunch opened the second brunch in Zawaya walk by himself.
Also, MR. Hamad faced a challenge in finding employees and
teach them how they should work. And he interfaces in
dismissing the loyal and beloved employees of the company
despite their poor job performance in the company. That stems
from his passion for employees. Hiring the right employee is
challenge to him, he had a time when one lady staff resigned for
personal reasons and he went in shortage of staff to serve the
customers.
Our recommendation:
The best way to manage complexity in work is to be flexible
leadership. He should be able to listen to many different
opinions and discuss them about those opinions. MR. Hamad
Alhammadi has a lack of skills in choosing the employees. So,
we recommend selecting the employees with the experience.
And make a test of their abilities. Also, he should make a
training program to improve their skills. And be more assertive
and rationale about the dismissal of low performing employees,
as this adversely affects the organization's revenue. And we
recommend him to solve shortage in staff by to cover this
shortage by rescheduling the staff working hours and off day
and hiring a part time staff in the busy days.
Conclusion:
We think that Mr. Hamad are using the correct leadership style
with them because he always try to support he’s employees ,
encourages them to finish their works on time , and he listen to
them whenever they need anything , and they not feel shay when

18. they talk to him , they always likes to share their idea and
opinions with him , he teach them how to face any problem or
challenges without any fears he gives them instructions and
rules in workplace , they are flexible and adaptive . and we
think the qualities that are used with the owner are the affective
because he has self-confidante and try his best to be risk taker
and he know the right time to catch the good opportunities for
the business. For motivating, he motivated his employees in the
right way and they didn’t complain at all on this point.
Moreover, he should be stricter with employees when there is a
conflict between them and try to solve the problem and make
them responsible for their mistakes. He’s keeping a strong
ethical climate in his restaurant and we think that he should stay
close to his staff as he is always. Also, he cares of restaurant
safety by using safety tools and making safety procedures
training for all staff. And he gives all levels of workers the
freedom to make a decision. Beside, he faces many challenge
such as, finding experiencing employees, so we recommend him
to hire a part time staff when he faces any shortage.