The document discusses key management information system (MIS) requirements and the scope for digitization in an IT company. It identifies critical success factors and sensitivities, and proposes using an MIS tool to monitor them. It outlines various internal and external sensitivities that could impact business performance and proposes tracking them through sensitivity analysis. Finally, it evaluates which key performance indicators could be fully or partially automated through digitization.

1. Key MIS requirements&Digitization Scope in anIT company 5/18/2010 1 Copyright "AGIS"

2. Approach Case Business Model I Understanding Critical Success Factors (CSF) II Identifying Sensitivities (SA) and Owners III MIS – Tool for monitoring and analysis of CSF/ SA IV Risk Mitigation V 5/18/2010 2 Copyright "AGIS"

3. Business Model 5/18/2010 3 Copyright "AGIS" Inter Co. Items. Will not hit bottom line Corporate level revenue figures

4. Critical Factors for a Business Plan 5/18/2010 4 Copyright "AGIS"

6. Economic Environment

8. Product Mix

9. Delivery Model5/18/2010 5 Copyright "AGIS"

11. Product Mix

13. Preferred Geographies

14. Preferred Sectors

15. Preferred delivery models

16. Periodic tracking of existing orders against original weights 5/18/2010 6 Copyright "AGIS"

18. Fiscal Challenges

20. Change in Fiscal Scenario

21. Domestic

22. Client Location

23. Account’s credit ratings5/18/2010 7 Copyright "AGIS"

25. Change in Fiscal Scenario

26. Domestic

27. Client Location

29. Profitability analysis

30. Tax positions –impact of changes in fiscal laws

31. Key Account ageing and rating analysis 5/18/2010 8 Copyright "AGIS"

33. Delivery Timelines

35. Delivery delays

36. Unscheduled replacements

37. Unbudgeted procurements

38. System breakdown5/18/2010 9 Copyright "AGIS"

40. Delivery delays

41. Unscheduled replacements

42. Unbudgeted procurements

44. Delivery Trackers

45. On job idle time reports

46. Attrition analysis

47. Unscheduled requisitions report

48. System breakdown report 5/18/2010 10 Copyright "AGIS"

50. Non chargeable time

51. Delivery Model – onsite/ offsite

52. Business Model – Own/ Outsourced

53. Unscheduled requisitions

54. Capex requirements5/18/2010 11 Copyright "AGIS"

56. Non chargeable time

57. Delivery Model – onsite/ offsite

58. Business Model – Own/ Outsourced

59. Unscheduled requisitions

61. Recoveries per man hour

62. Own resource

63. Outsourced resource

64. Non chargeable time analysis

65. Return on capital employed5/18/2010 12 Copyright "AGIS"

67. Chargeability of changed scope

68. Internal redundancies

69. Infrastructure upgrade costs

70. Infrastructure replacement costs5/18/2010 13 Copyright "AGIS"

72. Chargeability of changed scope

73. Internal redundancies

74. Infrastructure upgrade costs

76. Recoveries against change requests

77. Attritions analysis

78. Infrastructure aging analysis

79. Resource grading

80. Return on capital employed5/18/2010 14 Copyright "AGIS"

82. Un hedged accounts analysis

83. Profitability analysis

84. Tax positions –impact of changes in fiscal laws

85. Key Account ageing and rating analysis

86. Client escalation analysis

87. Delivery Trackers

88. Non chargeable time analysis

89. On job idle time reports

90. Resource utilization analysis5/18/2010 15 Copyright "AGIS"

92. Own resource

93. Outsourced resource

94. Resource grading

95. Attrition analysis

96. Unscheduled requisitions report

97. System breakdown report

98. Cost of change requests

99. Recoveries against change requests

100. Return on capital employed

101. Infrastructure aging analysis5/18/2010 16 Copyright "AGIS"

103. Un hedged accounts analysis

104. Profitability analysis

105. Tax positions –impact of changes in fiscal laws

106. Key Account ageing and rating analysis

107. Client escalation analysis

108. Delivery Trackers

109. Non chargeable time analysis

110. On job idle time reports

111. Resource utilization analysis5/18/2010 17 Copyright "AGIS"

113. Own resource

114. Outsourced resource

115. Resource grading

116. Attrition analysis

117. Unscheduled requisitions report

118. System breakdown report

119. Cost of change requests

120. Recoveries against change requests

121. Return on capital employed

122. Infrastructure aging analysis5/18/2010 18 Copyright "AGIS"

124. TDS Returns

125. Service Tax returns

126. VAT Returns

127. STPI Returns

128. ESI/ PF Returns

129. Compliance Tracker5/18/2010 19 Copyright "AGIS"

131. Clear definition of SLA’s, deliverables, dependencies, responsibilities and Toll gates

132. Respective ownership of commercial taxes

133. Coverage against impact of exchange fluctuations and fiscal changes

134. Change request mechanism and costs associated therewith

135. Escalations, penalties and incentives

136. Payment terms5/18/2010 20 Copyright "AGIS"