Call Centers have challenges around payment processing. IVR Payment Solutions from AgilePayments can help minimize payment risks. Callers can securely touch or speak sensitive payment data.

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CALL CENTER PAYMENT
PROCESSING VIA IVR

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PAYMENT
PROCESSING VIA IVR
Most call centers offer the ABILITY TO MAKE
PAYMENT.
In the vast majority of these the agent is TAKING
CARD DATA AND ENTERING into some application

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PAYMENT
PROCESSING VIA IVR
This presents issues around PCI and
POTENTIAL THEFT VIA FRAUD.

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Using an automated IVR payment solution a combination of
live and AUTOMATED PCI COMPLIANT handling can be
configured
USING AN
AUTOMATED IVR PAYMENT

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THE AUTOMATED IVR SYSTEM
TO COMPLETE PAYMENT
An agent can pass the customer to the automated IVR
system to complete payment, thereby removing PCI
AND FRAUD EXPOSURE.