How accepting late payments by phone can help your business

1. Accepting Late
Payments by
Phone

2. With recent advents in IVR
systems along with increased
cell phone adoption,
businesses and organizations
now have more tools to bill
their customers and collect
and accept late payments by
phone.
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3. The most common payment
acceptance via IVR are inbound,
where a customer of a business calls
into the company's phone system
and are greeted with a menu
recording to remit a payment.
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4. The lesser common IVR payment
acceptance methods involve
calling out to customers. The
system places the outbound calls
and once received, the customer
can be asked to enter an account
number in order to vocally present
their invoice details, where a
subsequent payment can be
remitted.
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5. Next generation IVR platforms
have SMS and email
capabilities that can function in
concert with voice IVR. The
SMS method sends a text
message to a business's
customer and various payment
methods can be presented.
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6. The customer that received the SMS
message can choose to have the IVR system
call them by replying "call," or they can click
on the url presented to be transferred to a
microsite that has been designed to render
on mobile devices like smartphones.
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7. The SMS + microsite option can be a huge
benefit to companies having issues with
late payments and the customer service
burdens that surround them. Many man
hours can be eliminated via these
outbound methods. The IVR/SMS system
can call data and initiate the messaging
automatically via late payment field data.
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8. Thank You!