VCC Live is in the unique position of providing the next generation of voice broadcasting technology for debt recovery. We have integrated CTI, Intelligent IVR, Real-time Payment technology, and OptiChannel to increase debt collections and consistently improve ROI.

1. Powered by VCC Live®
VCC Live OptiChannel
Debt Collector

2. VCC Live is in the unique position of
providing the next generation of voice
broadcasting technology for debt
recovery.
Proprietary & Confidential
Introduction
We have integrated CTI, Intelligent
IVR, Real-time Payment technology,
and OptiChannel to increase debt
collections and consistently improve
ROI.

3. Company Overview
o B2B Software Provider Company and
Telecommunication Services
o Founded in 2010
o Investment from DBH Group in 2013
o Headquarters in Budapest
o Subsidiaries in Germany, Romania, Poland
and USA
o First Cloud provider with PCI DSS in Europe

4. Industries: Finance, Ecommerce, TV Sales, Debt
Collection, Microloan, Telesales Insurance, Retail,
Logistics, Outbound Call Centers, Utilities,
Banking, Telecommunications.
Data Centers: Hungary, USA, Australia, Kenya
Users worldwide
10+ 7500+ 50+
Years of
Experience
Seats
Worldwide
Countries

5. We provide all infrastructure and telephony services for the cost of each debtor
account credit, all free of charge. Typically, campaigns have their own CLI.
o 1 million + daily call capacity
o SMS Gateway
o VCC Live Payment portal
o VCC Live Contact Center Licences
Telephony Infrastructure

6. Based on a database query, decisions are made how to handle the customer interaction, this
considers balance, amount of payments overdue, flagged accounts, skilled-based routing.
Proprietary & Confidential
Intelligent Routing
o IVR menu with option to speak with live agent
o Transferred to live agent with no self-service
interaction
o IVR menu with no option to speak to live agent
o Skilled-based routing based on expertise and
language

7. As part of the turnkey solution, we can integrate to an external CRM, so that real-time account
information can be provided and used in our calculation. We have found that most customers simply run a
nightly batch CSV update which includes payments that were made in the bank. This information updates
in our reports.
Proprietary & Confidential
Integrations
VCC Live Pay IVR can integrate to
other payment gateways using your
existing merchant account.
Know more: https://vcc.live/developers

8. VCC Live provides different debtor
categories and for each category an
unique discount and interest rate is
applied.
The system is flexible and we provide
training and access to our clients to
configure it.
Proprietary & Confidential
Discount and Monthly Payments

9. VCC Live Contact Center
o Predictive Dialer
o Agent Disposition
o ACD
o CTI
o Intelligent IVR
o Voice Recording
o Quality Management
o Reports
o And more…

10. o Bank deposit in which case we send the REF number via SMS or E-Mail
o Self-Service using PCI DSS-certified VCC Live Pay
o Agent assistance using PCI DSS-certified VCC Live Pay
Proprietary & Confidential
Debtor Payment Methods

11. VCC Live Pay

12. Self-Service promise to pay must be destined for an
amount within the established range (%) and due date or
will be rejected, and the debtor will be voice prompted or
transferred to a live agent.
If the promise to pay is not made on time, the system
can initiate an action, send a SMS reminder or schedule
a preview or predictive call.
Promise to Pay

13. We provide a real-time view of payments organized by categories:
o Paid in self-service
o Paid with agent
o Paid in bank using REF number
o Promise to pay unique REF
We track full arrears amount, amount paid (with date & time), running
total of payments & corresponding amounts.
Proprietary & Confidential
Real-Time Transaction Screen

14. Proprietary & Confidential
Real-Time Transaction Screen
On the Real-time transaction screen, you can check the
status of all payment transactions in a chosen date range
and have a global performance report.

15. Live Payments Dashboards
Dashboards can be easily configured
with the metrics you need to see. You
can create unlimited views, and share
them with your teams via link.

16. Real-time Analytics

17. Immediately, the agent receives
the call and their CRM or Pop
Up screen is populated with the
debtor information. Also their
digital journey is shown.
The agent can transfer the call
to another agent or ACD group
and the CRM / Pop Up screen
follows.
The real-time supervisor screen
shows the debtor/ agent activity.
Contact Live Agent

18. VCC Live provides a “pay as you go” business model based on uploaded debtor account
credits*. Our clients are charged monthly based on the uploaded debtor account records. Each
account credit includes telephony and SMS infrastructure as described:
o CLI for each campaign
o 3 call attempts / connects to mobile or landline
o SMS transaction verification
o Workflow failed payment follow-up (SMS, E-mail or preview dialer call)
We initially provide an amount of credits which are account records uploaded to the system.
Included with these credits are telephony costs, VCC Live Contact Center seats (we determine
the amount), set up, integration with the CRM and technical training.
From the second month onwards we will establish minimum amount of credits.
Business Model
*Debtor account credits are your database records availability on our system, valid for 1 month. For example, one credit equals to
one customer record uploaded to the system.

19. The VCC Live OptiChannel Debt Collector does not typically
have debtors’ last name, full account number or address.
The full data is not required.
The system is fully GDPR compliant: https://vcc.live/gdpr
Our database from the customer may be held onsite and we
simply access data while a debtor is online.
Know more: https://vcc.live/content/gta/en/vcc-live-data-
processing-agreement-v1.3.pdf
Proprietary & Confidential
Data Protection

20. o Telephony infrastructure
o Multiple voice calls
o SMS Confirmation and follow up
o Discount Calculation
o Reference Number
o IVR PCI payments
o Free OptiChannel Contact Center
Proprietary & Confidential
o Intelligent routing
o PTP Functionality
o Real-time payment screens
Advantages of our system

21. o Online and on-site trainings
o 24/7 Agile Technical Support on Phone, Email and Chat
o Dedicated Key Account Manager
o Follow-up on business goals
o Developments tailored to your needs
o Telecommunications Consultancy
We are here to help

22. They already trust us
Check our clients’ reviews on: https://www.capterra.com/p/167993/VCC-Live/

23. Richard Blewis
Digital Debt Solutions Manager
Phone: +44 (0) 863 801 69
Mobile: +34 6325 62285
E-mail: richard.blewis@vcc.live
Skype: richard.blewis1 Website: https://vcc.live
Let’s start?