This presentation is from Affiliate Summit West 2014 (January 12-14, 2014 in Las Vegas, NV). Session description: In-house and outsourced program managers take the hot seat to answer questions about commissions, promotions, recruitment, coupon sites, communication, and more. Nothing is off-limits!

1. Affiliate Summit West 2014
Grill the Affiliate Manager:
Questions You Want Answered
Tricia Meyer, Sunshine Rewards (@sunshinetricia)
Greg Hoffman, Greg Hoffman Consulting (@akagorilla)
Mike Nunez, AffiliateManager.com (@MikeNunez)
Rebecca Pollard, Pet360, (@RebeccaP_Pet360)

2. Agenda
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Introductions
Panel Background
Speed Round
Approving and Rejecting Affiliates
Communicating with Affiliates
Benefits of Working with Affiliate
Managers
• Audience Questions

3. Introductions
• Tricia Meyer, Sunshine Rewards
– @sunshinetricia, Tricia@tricia.me
• Greg Hoffman, Greg Hoffman Consulting
– @affiliategorilla, Greg@GregHoffmanConsulting.com
• Rebecca Pollard, Pet360
– @RebeccaP_Pet360, rpollard@Pet360.com
• Mike Nunez, AffiliateManager.com
– @MikeNunez, Mike@AffiliateManager.com

4. Panel Representation
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In-House versus Outsourced
Recent versus Long-term Management
No Network Management
YMML—Your Mileage May Vary

5. How Important Is Relationship With
Affiliate Manager?
2013 Affiliate Summit AffStat Report

6. What Affiliates Say
• "These people need to be fired: Affiliate
managers who do not respond to emails, who
expire publishers without warning or explanation,
who will not help a publisher with a problem
concerning an advertiser, who treat publishers
as second class citizens."
• "Affiliate managers rarely make any effort to
respond to my problems, complaints or request
for help."
• "It should be easier to reach affiliate managers
or at least know who is managing programs
before signing up."
2010 Affiliate Summit AffStat Report

7. Speed Round
• Yes or No Answers Only!
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Tricia Meyer, @sunshinetricia, Tricia@tricia.me
Greg Hoffman, @affiliategorilla, Greg@GregHoffmanConsulting.com
Rebecca Pollard, @RebeccaP_Pet360, rpollard@Pet360.com
Mike Nunez, @MikeNunez, Mike@AffiliateManager.com

8. Approving and Rejecting Affiliates
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Tricia Meyer, @sunshinetricia, Tricia@tricia.me
Greg Hoffman, @affiliategorilla, Greg@GregHoffmanConsulting.com
Rebecca Pollard, @RebeccaP_Pet360, rpollard@Pet360.com
Mike Nunez, @MikeNunez, Mike@AffiliateManager.com

9. Communicating with Affiliates
2013 Affiliate Summit AffStat Report

10. Communicating with Affiliates
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Tricia Meyer, @sunshinetricia, Tricia@tricia.me
Greg Hoffman, @affiliategorilla, Greg@GregHoffmanConsulting.com
Rebecca Pollard, @RebeccaP_Pet360, rpollard@Pet360.com
Mike Nunez, @MikeNunez, Mike@AffiliateManager.com

11. Benefits of Working With Affiliate
Managers
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Tricia Meyer, @sunshinetricia, Tricia@tricia.me
Greg Hoffman, @affiliategorilla, Greg@GregHoffmanConsulting.com
Rebecca Pollard, @RebeccaP_Pet360, rpollard@Pet360.com
Mike Nunez, @MikeNunez, Mike@AffiliateManager.com

12. Audience Questions
• Submitted in Advance
• Tweeting During Presentation
• Open Mic
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Tricia Meyer, @sunshinetricia, Tricia@tricia.me
Greg Hoffman, @affiliategorilla, Greg@GregHoffmanConsulting.com
Rebecca Pollard, @RebeccaP_Pet360, rpollard@Pet360.com
Mike Nunez, @MikeNunez, Mike@AffiliateManager.com