SlideShare a Scribd company logo
1 of 1
Download to read offline
After completing The Goal, please answer the following six questions. In total, your write-up
should be in the range of 500-750 words (more or less). But please strive for concise insight, not
length!
1)Compare the plant at the beginning of the story with how it ended up. What is different? Why?
2)What metrics were driving decisions at the beginning of the story? How did the use of those
metrics lead to poor performance?
3)What performance metric concepts did Jonah suggest? Why were they useful?
4)How does The Goal define a bottleneck? In what ways is it similar (or different) from the way
we defined it in class?
5)How was the bottleneck concept used to drive production control at the plant?
6)What are the most salient 2-3 operations management lessons found in The Goal?

More Related Content

More from adyantgroup

Aadakilerden hangisi PowerPoint sununuzu tasarlamak i�in en iyi uygu.pdf
Aadakilerden hangisi PowerPoint sununuzu tasarlamak i�in en iyi uygu.pdfAadakilerden hangisi PowerPoint sununuzu tasarlamak i�in en iyi uygu.pdf
Aadakilerden hangisi PowerPoint sununuzu tasarlamak i�in en iyi uygu.pdfadyantgroup
 
Aadakilerden hangisi deiime diren�le baa �kma stratejilerinden biri .pdf
Aadakilerden hangisi deiime diren�le baa �kma stratejilerinden biri .pdfAadakilerden hangisi deiime diren�le baa �kma stratejilerinden biri .pdf
Aadakilerden hangisi deiime diren�le baa �kma stratejilerinden biri .pdfadyantgroup
 
Aadakiler, bir BLS anketi katlmcsnn raporudur Gezdiim evlerde 9.pdf
Aadakiler, bir BLS anketi katlmcsnn raporudur Gezdiim evlerde 9.pdfAadakiler, bir BLS anketi katlmcsnn raporudur Gezdiim evlerde 9.pdf
Aadakiler, bir BLS anketi katlmcsnn raporudur Gezdiim evlerde 9.pdfadyantgroup
 
Aadakilerden hangisi bir aratrma tasarm deildir A. �nemli deneyse.pdf
Aadakilerden hangisi bir aratrma tasarm deildir A. �nemli deneyse.pdfAadakilerden hangisi bir aratrma tasarm deildir A. �nemli deneyse.pdf
Aadakilerden hangisi bir aratrma tasarm deildir A. �nemli deneyse.pdfadyantgroup
 
Aadakilerden hangisi bilan�onun uygun bi�imini tanmlar 1) Toplam .pdf
Aadakilerden hangisi bilan�onun uygun bi�imini tanmlar 1) Toplam .pdfAadakilerden hangisi bilan�onun uygun bi�imini tanmlar 1) Toplam .pdf
Aadakilerden hangisi bilan�onun uygun bi�imini tanmlar 1) Toplam .pdfadyantgroup
 
Aadakilerden hangisi Bank of Canadann baz fonksiyonlarn tanmlamaz .pdf
Aadakilerden hangisi Bank of Canadann baz fonksiyonlarn tanmlamaz .pdfAadakilerden hangisi Bank of Canadann baz fonksiyonlarn tanmlamaz .pdf
Aadakilerden hangisi Bank of Canadann baz fonksiyonlarn tanmlamaz .pdfadyantgroup
 
Aadaki veriler, Deltann ortak b�y�kl�kteki mali tablosundan alnmtr.pdf
Aadaki veriler, Deltann ortak b�y�kl�kteki mali tablosundan alnmtr.pdfAadaki veriler, Deltann ortak b�y�kl�kteki mali tablosundan alnmtr.pdf
Aadaki veriler, Deltann ortak b�y�kl�kteki mali tablosundan alnmtr.pdfadyantgroup
 
Aadaki tablo, Brezilya hisse senetlerinin nominal getirilerini ve en.pdf
Aadaki tablo, Brezilya hisse senetlerinin nominal getirilerini ve en.pdfAadaki tablo, Brezilya hisse senetlerinin nominal getirilerini ve en.pdf
Aadaki tablo, Brezilya hisse senetlerinin nominal getirilerini ve en.pdfadyantgroup
 
Aadaki ifadelerden hangisi solucan i�in dorudur Kendini bir ana p.pdf
Aadaki ifadelerden hangisi solucan i�in dorudur Kendini bir ana p.pdfAadaki ifadelerden hangisi solucan i�in dorudur Kendini bir ana p.pdf
Aadaki ifadelerden hangisi solucan i�in dorudur Kendini bir ana p.pdfadyantgroup
 
Aadaki ifadelerden hangisi YANLI A.Baarl stratejistler, zayf bir .pdf
Aadaki ifadelerden hangisi YANLI A.Baarl stratejistler, zayf bir .pdfAadaki ifadelerden hangisi YANLI A.Baarl stratejistler, zayf bir .pdf
Aadaki ifadelerden hangisi YANLI A.Baarl stratejistler, zayf bir .pdfadyantgroup
 
Alteran Corporation purchased office equipment for $2.0 million at t.pdf
Alteran Corporation purchased office equipment for $2.0 million at t.pdfAlteran Corporation purchased office equipment for $2.0 million at t.pdf
Alteran Corporation purchased office equipment for $2.0 million at t.pdfadyantgroup
 
Allied Merchandisers was organized on May 1. Macy Company is a major.pdf
Allied Merchandisers was organized on May 1. Macy Company is a major.pdfAllied Merchandisers was organized on May 1. Macy Company is a major.pdf
Allied Merchandisers was organized on May 1. Macy Company is a major.pdfadyantgroup
 
All businesses in this case study are fictional and any resemblance .pdf
All businesses in this case study are fictional and any resemblance .pdfAll businesses in this case study are fictional and any resemblance .pdf
All businesses in this case study are fictional and any resemblance .pdfadyantgroup
 
All of the following statements describing retirement are true EXCEP.pdf
All of the following statements describing retirement are true EXCEP.pdfAll of the following statements describing retirement are true EXCEP.pdf
All of the following statements describing retirement are true EXCEP.pdfadyantgroup
 
Albury Company is adding a new assembly line at a cost of $8.5 milli.pdf
Albury Company is adding a new assembly line at a cost of $8.5 milli.pdfAlbury Company is adding a new assembly line at a cost of $8.5 milli.pdf
Albury Company is adding a new assembly line at a cost of $8.5 milli.pdfadyantgroup
 
Algunos defensores de la reforma del Seguro Social sugieren ajustar .pdf
Algunos defensores de la reforma del Seguro Social sugieren ajustar .pdfAlgunos defensores de la reforma del Seguro Social sugieren ajustar .pdf
Algunos defensores de la reforma del Seguro Social sugieren ajustar .pdfadyantgroup
 
Al had a basement apartment in his house that was vacant. On Augu.pdf
Al had a basement apartment in his house that was vacant.  On Augu.pdfAl had a basement apartment in his house that was vacant.  On Augu.pdf
Al had a basement apartment in his house that was vacant. On Augu.pdfadyantgroup
 
Albania era un estado cerrado y de planificaci�n centralizada, pero .pdf
Albania era un estado cerrado y de planificaci�n centralizada, pero .pdfAlbania era un estado cerrado y de planificaci�n centralizada, pero .pdf
Albania era un estado cerrado y de planificaci�n centralizada, pero .pdfadyantgroup
 
After the August 2019 primary elections in Argentina, foreign invest.pdf
After the August 2019 primary elections in Argentina, foreign invest.pdfAfter the August 2019 primary elections in Argentina, foreign invest.pdf
After the August 2019 primary elections in Argentina, foreign invest.pdfadyantgroup
 
After reading the new account insert in his monthly statement, Tony .pdf
After reading the new account insert in his monthly statement, Tony .pdfAfter reading the new account insert in his monthly statement, Tony .pdf
After reading the new account insert in his monthly statement, Tony .pdfadyantgroup
 

More from adyantgroup (20)

Aadakilerden hangisi PowerPoint sununuzu tasarlamak i�in en iyi uygu.pdf
Aadakilerden hangisi PowerPoint sununuzu tasarlamak i�in en iyi uygu.pdfAadakilerden hangisi PowerPoint sununuzu tasarlamak i�in en iyi uygu.pdf
Aadakilerden hangisi PowerPoint sununuzu tasarlamak i�in en iyi uygu.pdf
 
Aadakilerden hangisi deiime diren�le baa �kma stratejilerinden biri .pdf
Aadakilerden hangisi deiime diren�le baa �kma stratejilerinden biri .pdfAadakilerden hangisi deiime diren�le baa �kma stratejilerinden biri .pdf
Aadakilerden hangisi deiime diren�le baa �kma stratejilerinden biri .pdf
 
Aadakiler, bir BLS anketi katlmcsnn raporudur Gezdiim evlerde 9.pdf
Aadakiler, bir BLS anketi katlmcsnn raporudur Gezdiim evlerde 9.pdfAadakiler, bir BLS anketi katlmcsnn raporudur Gezdiim evlerde 9.pdf
Aadakiler, bir BLS anketi katlmcsnn raporudur Gezdiim evlerde 9.pdf
 
Aadakilerden hangisi bir aratrma tasarm deildir A. �nemli deneyse.pdf
Aadakilerden hangisi bir aratrma tasarm deildir A. �nemli deneyse.pdfAadakilerden hangisi bir aratrma tasarm deildir A. �nemli deneyse.pdf
Aadakilerden hangisi bir aratrma tasarm deildir A. �nemli deneyse.pdf
 
Aadakilerden hangisi bilan�onun uygun bi�imini tanmlar 1) Toplam .pdf
Aadakilerden hangisi bilan�onun uygun bi�imini tanmlar 1) Toplam .pdfAadakilerden hangisi bilan�onun uygun bi�imini tanmlar 1) Toplam .pdf
Aadakilerden hangisi bilan�onun uygun bi�imini tanmlar 1) Toplam .pdf
 
Aadakilerden hangisi Bank of Canadann baz fonksiyonlarn tanmlamaz .pdf
Aadakilerden hangisi Bank of Canadann baz fonksiyonlarn tanmlamaz .pdfAadakilerden hangisi Bank of Canadann baz fonksiyonlarn tanmlamaz .pdf
Aadakilerden hangisi Bank of Canadann baz fonksiyonlarn tanmlamaz .pdf
 
Aadaki veriler, Deltann ortak b�y�kl�kteki mali tablosundan alnmtr.pdf
Aadaki veriler, Deltann ortak b�y�kl�kteki mali tablosundan alnmtr.pdfAadaki veriler, Deltann ortak b�y�kl�kteki mali tablosundan alnmtr.pdf
Aadaki veriler, Deltann ortak b�y�kl�kteki mali tablosundan alnmtr.pdf
 
Aadaki tablo, Brezilya hisse senetlerinin nominal getirilerini ve en.pdf
Aadaki tablo, Brezilya hisse senetlerinin nominal getirilerini ve en.pdfAadaki tablo, Brezilya hisse senetlerinin nominal getirilerini ve en.pdf
Aadaki tablo, Brezilya hisse senetlerinin nominal getirilerini ve en.pdf
 
Aadaki ifadelerden hangisi solucan i�in dorudur Kendini bir ana p.pdf
Aadaki ifadelerden hangisi solucan i�in dorudur Kendini bir ana p.pdfAadaki ifadelerden hangisi solucan i�in dorudur Kendini bir ana p.pdf
Aadaki ifadelerden hangisi solucan i�in dorudur Kendini bir ana p.pdf
 
Aadaki ifadelerden hangisi YANLI A.Baarl stratejistler, zayf bir .pdf
Aadaki ifadelerden hangisi YANLI A.Baarl stratejistler, zayf bir .pdfAadaki ifadelerden hangisi YANLI A.Baarl stratejistler, zayf bir .pdf
Aadaki ifadelerden hangisi YANLI A.Baarl stratejistler, zayf bir .pdf
 
Alteran Corporation purchased office equipment for $2.0 million at t.pdf
Alteran Corporation purchased office equipment for $2.0 million at t.pdfAlteran Corporation purchased office equipment for $2.0 million at t.pdf
Alteran Corporation purchased office equipment for $2.0 million at t.pdf
 
Allied Merchandisers was organized on May 1. Macy Company is a major.pdf
Allied Merchandisers was organized on May 1. Macy Company is a major.pdfAllied Merchandisers was organized on May 1. Macy Company is a major.pdf
Allied Merchandisers was organized on May 1. Macy Company is a major.pdf
 
All businesses in this case study are fictional and any resemblance .pdf
All businesses in this case study are fictional and any resemblance .pdfAll businesses in this case study are fictional and any resemblance .pdf
All businesses in this case study are fictional and any resemblance .pdf
 
All of the following statements describing retirement are true EXCEP.pdf
All of the following statements describing retirement are true EXCEP.pdfAll of the following statements describing retirement are true EXCEP.pdf
All of the following statements describing retirement are true EXCEP.pdf
 
Albury Company is adding a new assembly line at a cost of $8.5 milli.pdf
Albury Company is adding a new assembly line at a cost of $8.5 milli.pdfAlbury Company is adding a new assembly line at a cost of $8.5 milli.pdf
Albury Company is adding a new assembly line at a cost of $8.5 milli.pdf
 
Algunos defensores de la reforma del Seguro Social sugieren ajustar .pdf
Algunos defensores de la reforma del Seguro Social sugieren ajustar .pdfAlgunos defensores de la reforma del Seguro Social sugieren ajustar .pdf
Algunos defensores de la reforma del Seguro Social sugieren ajustar .pdf
 
Al had a basement apartment in his house that was vacant. On Augu.pdf
Al had a basement apartment in his house that was vacant.  On Augu.pdfAl had a basement apartment in his house that was vacant.  On Augu.pdf
Al had a basement apartment in his house that was vacant. On Augu.pdf
 
Albania era un estado cerrado y de planificaci�n centralizada, pero .pdf
Albania era un estado cerrado y de planificaci�n centralizada, pero .pdfAlbania era un estado cerrado y de planificaci�n centralizada, pero .pdf
Albania era un estado cerrado y de planificaci�n centralizada, pero .pdf
 
After the August 2019 primary elections in Argentina, foreign invest.pdf
After the August 2019 primary elections in Argentina, foreign invest.pdfAfter the August 2019 primary elections in Argentina, foreign invest.pdf
After the August 2019 primary elections in Argentina, foreign invest.pdf
 
After reading the new account insert in his monthly statement, Tony .pdf
After reading the new account insert in his monthly statement, Tony .pdfAfter reading the new account insert in his monthly statement, Tony .pdf
After reading the new account insert in his monthly statement, Tony .pdf
 

Recently uploaded

Sports & Fitness Value Added Course FY..
Sports & Fitness Value Added Course FY..Sports & Fitness Value Added Course FY..
Sports & Fitness Value Added Course FY..Disha Kariya
 
Measures of Central Tendency: Mean, Median and Mode
Measures of Central Tendency: Mean, Median and ModeMeasures of Central Tendency: Mean, Median and Mode
Measures of Central Tendency: Mean, Median and ModeThiyagu K
 
Advanced Views - Calendar View in Odoo 17
Advanced Views - Calendar View in Odoo 17Advanced Views - Calendar View in Odoo 17
Advanced Views - Calendar View in Odoo 17Celine George
 
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptx
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptxSOCIAL AND HISTORICAL CONTEXT - LFTVD.pptx
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptxiammrhaywood
 
microwave assisted reaction. General introduction
microwave assisted reaction. General introductionmicrowave assisted reaction. General introduction
microwave assisted reaction. General introductionMaksud Ahmed
 
1029-Danh muc Sach Giao Khoa khoi 6.pdf
1029-Danh muc Sach Giao Khoa khoi  6.pdf1029-Danh muc Sach Giao Khoa khoi  6.pdf
1029-Danh muc Sach Giao Khoa khoi 6.pdfQucHHunhnh
 
fourth grading exam for kindergarten in writing
fourth grading exam for kindergarten in writingfourth grading exam for kindergarten in writing
fourth grading exam for kindergarten in writingTeacherCyreneCayanan
 
SECOND SEMESTER TOPIC COVERAGE SY 2023-2024 Trends, Networks, and Critical Th...
SECOND SEMESTER TOPIC COVERAGE SY 2023-2024 Trends, Networks, and Critical Th...SECOND SEMESTER TOPIC COVERAGE SY 2023-2024 Trends, Networks, and Critical Th...
SECOND SEMESTER TOPIC COVERAGE SY 2023-2024 Trends, Networks, and Critical Th...KokoStevan
 
Z Score,T Score, Percential Rank and Box Plot Graph
Z Score,T Score, Percential Rank and Box Plot GraphZ Score,T Score, Percential Rank and Box Plot Graph
Z Score,T Score, Percential Rank and Box Plot GraphThiyagu K
 
Unit-IV; Professional Sales Representative (PSR).pptx
Unit-IV; Professional Sales Representative (PSR).pptxUnit-IV; Professional Sales Representative (PSR).pptx
Unit-IV; Professional Sales Representative (PSR).pptxVishalSingh1417
 
Nutritional Needs Presentation - HLTH 104
Nutritional Needs Presentation - HLTH 104Nutritional Needs Presentation - HLTH 104
Nutritional Needs Presentation - HLTH 104misteraugie
 
ICT Role in 21st Century Education & its Challenges.pptx
ICT Role in 21st Century Education & its Challenges.pptxICT Role in 21st Century Education & its Challenges.pptx
ICT Role in 21st Century Education & its Challenges.pptxAreebaZafar22
 
Beyond the EU: DORA and NIS 2 Directive's Global Impact
Beyond the EU: DORA and NIS 2 Directive's Global ImpactBeyond the EU: DORA and NIS 2 Directive's Global Impact
Beyond the EU: DORA and NIS 2 Directive's Global ImpactPECB
 
Basic Civil Engineering first year Notes- Chapter 4 Building.pptx
Basic Civil Engineering first year Notes- Chapter 4 Building.pptxBasic Civil Engineering first year Notes- Chapter 4 Building.pptx
Basic Civil Engineering first year Notes- Chapter 4 Building.pptxDenish Jangid
 
Key note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdfKey note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdfAdmir Softic
 
Holdier Curriculum Vitae (April 2024).pdf
Holdier Curriculum Vitae (April 2024).pdfHoldier Curriculum Vitae (April 2024).pdf
Holdier Curriculum Vitae (April 2024).pdfagholdier
 
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in DelhiRussian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhikauryashika82
 
1029 - Danh muc Sach Giao Khoa 10 . pdf
1029 -  Danh muc Sach Giao Khoa 10 . pdf1029 -  Danh muc Sach Giao Khoa 10 . pdf
1029 - Danh muc Sach Giao Khoa 10 . pdfQucHHunhnh
 

Recently uploaded (20)

Sports & Fitness Value Added Course FY..
Sports & Fitness Value Added Course FY..Sports & Fitness Value Added Course FY..
Sports & Fitness Value Added Course FY..
 
Measures of Central Tendency: Mean, Median and Mode
Measures of Central Tendency: Mean, Median and ModeMeasures of Central Tendency: Mean, Median and Mode
Measures of Central Tendency: Mean, Median and Mode
 
Advanced Views - Calendar View in Odoo 17
Advanced Views - Calendar View in Odoo 17Advanced Views - Calendar View in Odoo 17
Advanced Views - Calendar View in Odoo 17
 
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptx
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptxSOCIAL AND HISTORICAL CONTEXT - LFTVD.pptx
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptx
 
microwave assisted reaction. General introduction
microwave assisted reaction. General introductionmicrowave assisted reaction. General introduction
microwave assisted reaction. General introduction
 
Código Creativo y Arte de Software | Unidad 1
Código Creativo y Arte de Software | Unidad 1Código Creativo y Arte de Software | Unidad 1
Código Creativo y Arte de Software | Unidad 1
 
1029-Danh muc Sach Giao Khoa khoi 6.pdf
1029-Danh muc Sach Giao Khoa khoi  6.pdf1029-Danh muc Sach Giao Khoa khoi  6.pdf
1029-Danh muc Sach Giao Khoa khoi 6.pdf
 
fourth grading exam for kindergarten in writing
fourth grading exam for kindergarten in writingfourth grading exam for kindergarten in writing
fourth grading exam for kindergarten in writing
 
INDIA QUIZ 2024 RLAC DELHI UNIVERSITY.pptx
INDIA QUIZ 2024 RLAC DELHI UNIVERSITY.pptxINDIA QUIZ 2024 RLAC DELHI UNIVERSITY.pptx
INDIA QUIZ 2024 RLAC DELHI UNIVERSITY.pptx
 
SECOND SEMESTER TOPIC COVERAGE SY 2023-2024 Trends, Networks, and Critical Th...
SECOND SEMESTER TOPIC COVERAGE SY 2023-2024 Trends, Networks, and Critical Th...SECOND SEMESTER TOPIC COVERAGE SY 2023-2024 Trends, Networks, and Critical Th...
SECOND SEMESTER TOPIC COVERAGE SY 2023-2024 Trends, Networks, and Critical Th...
 
Z Score,T Score, Percential Rank and Box Plot Graph
Z Score,T Score, Percential Rank and Box Plot GraphZ Score,T Score, Percential Rank and Box Plot Graph
Z Score,T Score, Percential Rank and Box Plot Graph
 
Unit-IV; Professional Sales Representative (PSR).pptx
Unit-IV; Professional Sales Representative (PSR).pptxUnit-IV; Professional Sales Representative (PSR).pptx
Unit-IV; Professional Sales Representative (PSR).pptx
 
Nutritional Needs Presentation - HLTH 104
Nutritional Needs Presentation - HLTH 104Nutritional Needs Presentation - HLTH 104
Nutritional Needs Presentation - HLTH 104
 
ICT Role in 21st Century Education & its Challenges.pptx
ICT Role in 21st Century Education & its Challenges.pptxICT Role in 21st Century Education & its Challenges.pptx
ICT Role in 21st Century Education & its Challenges.pptx
 
Beyond the EU: DORA and NIS 2 Directive's Global Impact
Beyond the EU: DORA and NIS 2 Directive's Global ImpactBeyond the EU: DORA and NIS 2 Directive's Global Impact
Beyond the EU: DORA and NIS 2 Directive's Global Impact
 
Basic Civil Engineering first year Notes- Chapter 4 Building.pptx
Basic Civil Engineering first year Notes- Chapter 4 Building.pptxBasic Civil Engineering first year Notes- Chapter 4 Building.pptx
Basic Civil Engineering first year Notes- Chapter 4 Building.pptx
 
Key note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdfKey note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdf
 
Holdier Curriculum Vitae (April 2024).pdf
Holdier Curriculum Vitae (April 2024).pdfHoldier Curriculum Vitae (April 2024).pdf
Holdier Curriculum Vitae (April 2024).pdf
 
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in DelhiRussian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
 
1029 - Danh muc Sach Giao Khoa 10 . pdf
1029 -  Danh muc Sach Giao Khoa 10 . pdf1029 -  Danh muc Sach Giao Khoa 10 . pdf
1029 - Danh muc Sach Giao Khoa 10 . pdf
 

After completing The Goal, please answer the following six questions.pdf

  • 1. After completing The Goal, please answer the following six questions. In total, your write-up should be in the range of 500-750 words (more or less). But please strive for concise insight, not length! 1)Compare the plant at the beginning of the story with how it ended up. What is different? Why? 2)What metrics were driving decisions at the beginning of the story? How did the use of those metrics lead to poor performance? 3)What performance metric concepts did Jonah suggest? Why were they useful? 4)How does The Goal define a bottleneck? In what ways is it similar (or different) from the way we defined it in class? 5)How was the bottleneck concept used to drive production control at the plant? 6)What are the most salient 2-3 operations management lessons found in The Goal?