1. QUALITY WATER FOR LIFE®
Fall 2006 to Winter 2007 A Quarterly Publication for our Customers
AQUARION CONSUMER
And the Survey Said. . .
SCORECARD RECEIVES
HIGHEST RATING IN 12
YEARS
The Connecticut Department
of Public Utility Control’s
(DPUC) Annual Consumer
Service Complaint Scorecard
rates cable, telecommunications,
electric, natural gas, and water
utilities throughout the state on
consumer service complaints.
We are delighted to inform you
that Aquarion Water Company’s
The Center for Research and Public Policy, an independent
latest rating reflects our best
firm based in Trumbull, CT, recently completed a Customer
performance since 1994.
Satisfaction Survey on Aquarion’s behalf. We are pleased to
The DPUC scorecard is based on report that the vast majority of you who participated offered
calls or letters from customers positive feedback regarding water quality, customer satisfaction,
and other citizens who have community relations, and environmental stewardship. Some of
contacted the utilities with serv- the highlights of your responses are:
ice concerns but have reported
M
95%
some dissatisfaction with the are a satisfied customer, a loyal customer, or an
advocate for Aquarion.
companies’ responses. Aquarion
received 33 complaints for 2005
M
93% said Aquarion’s water has either improved or
(matching that of 2003), com-
remained good over the past year.
pared with 66 complaints in
2004. We serve approximately
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92% said our field employees are courteous,
600,000 people throughout
knowledgeable, accurate, and complete the job as
Connecticut.
promised.
While Aquarion has several
front-line persons who employ
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87% said Aquarion offers a reliable water supply, is
superior skills in our Customer environmentally responsible, and informative about
water issues.
Services Department, we realize
that the timely and responsive
M
81% said we provide good service and value for the cost
completion of your service
of Aquarion water. (This number typically ranges
needs is a responsibility that we
from the 30s to the 60s for other utility companies).
all share. We appreciate the
opportunity to provide high-
We sincerely thank all of you who participated.We will continue
quality water and service to you,
to seek your opinions as we enhance our service quality for you.
and will continue to strive for
excellence.

2. QUALITY WATER FOR LIFE®
Aquarion Water Company of Connecticut
600 Lindley Street, Bridgeport, Connecticut 06606
NEW COMPUTER SYSTEM =
NEW WATER BILL FORMAT! Hello Friends!
I’m Thirsty!
To efficiently plan water service
appointments, our Customer
Services Call Center will observe
the following holidays in 2007.
For emergencies, you may reach
us at the after-hours
In January 2007, Aquarion
Water Company will telephone number
convert to a new com- listed below.
puter and customer
information system that
New Year’s Day . . . . . . . . .Monday, January 1
will enhance our serv-
ice to you in many
Martin Luther King Jr. Day . .Monday, January 15
ways. A major improve-
ment will be a new water President’s Day . . . . . . . . .Monday, February 19
bill format with account
information that’s more Good Friday . . . . . . . . . . . .Friday, April 6
concise and easier to
read. Memorial Day . . . . . . . . . .Monday, May 28
We will also change our
Independence Day . . . . . . .Wednesday, July 4
e-bill direct vendor to
provide auto-bill pay and Labor Day . . . . . . . . . . . . .Monday, September 3
on-line bills that will
appear as exact copies Thanksgiving Day . . . . . . . .Thursday, November 22
of our paper bills.
You may sign up for Day After Thanksgiving . . . .Friday, November 23
our new and im-
Christmas Eve . . . . . . . . . .Monday, December 24
proved Aquarionline after you
receive your first 2007 water bill
Christmas Day . . . . . . . . . .Tuesday, December 25
with your new customer account
number.
For Customer Service calls during business hours
or for after-hours emergencies:
Bridgeport Area 203-445-7310
Toll-Free Outside of Bridgeport 800-732-9678
Simsbury Area 860-658-6707
Fishing, Saugatuck Valley Trails 203-452-3510
Water Main Cleaning Hotline 203-337-5866 and 800-203-7000
Stonington and Groton Customers: Please dial 800-732-9678 or 203-445-7310 for customer
service. If you do not dial 203 for the second number, you will reach an incorrect local number.