1. L I F E®
QUALITY WATER FOR
Water Watch
Fall/Winter 2005 A Quarterly Publication for our Customers
AQUARION EMPLOYEE CELEBRATED
AS HERO
Applauded for Saving Neighbor From
Blazing Building
Aquarion Water Company’s Chris Redfield was
honored recently by Connecticut Gov. M. Jodi
Rell and the City of Stamford’s Board of
Representatives for rescuing a neighbor from a
burning building.
Chris, who works with our Utility Operations
staff as a distribution system operator, was awak-
ened after 1 a.m. to see his neighbor crying for
help, as she was trapped at an upstairs window
surrounded by black smoke.Within seconds,
he attempted an initial rescue by bursting into
her side door with a water hose.
When the threatening billows kept him at bay,
Chris retreated, climbed a ladder to the top
rung, broke the window and urged her to reach
out to get a hold of him. “The ladder was too
short, and I couldn’t reach her, so I told
her,‘You have to help me,’ ” he recalled. She
trusted him, and Chris, standing on the
top rung, helped her out and broke her Chris Redfield
fall to safety. Thirty-five firefighters, three
engine companies, a truck and a rescue company
AQUARION NEEDS YOUR INPUT!
responded to the alarm.
We are seeking individuals for several Customer
Like other Aquarion employees who’ve helped Advisory Boards to provide feedback on water
to save others’ lives, Chris displayed bravery, good service and quality issues. If interested, please
judgment and fast action. But he doesn’t con- call us at 203-336-7635.
sider himself a hero. “The woman needed
help, and I was there to help. I wasn't
SAVE MONEY WITH TIMELY PAYMENTS!
going to let her die,” he said. “Now she's
A late payment fee applies a monthly 11/2%
going to live, and that's all I care about.quot;
interest rate to all outstanding balances. So save
At Aquarion, we are extremely proud of Chris
money by paying on time!
Redfield.

2. ®
Q U A L I T Y W AT E R F O R L I F E
600 Lindley Street, Bridgeport, Connecticut 06606
AQUARION WATER COMPANY VEHICLE
DONATIONS ENHANCE POLICE, FIRE &
COMMUNITY SERVICE DELIVERY
Aquarion Water has recently donated seven
vehicles to six Connecticut cities and towns that
have enhanced responsiveness to emergencies
and improved community service delivery.
We’ve provided two vans to help the Bridgeport
Fire Department respond more expediently to
calls regarding radioactive bombings and haz- Bridgeport Mayor John Fabrizi looks on as
ardous material accidents. As well, we’ve Aquarion President Charles Firlotte makes the presentation.
donated vehicles to the Trumbull and Easton
any suspected hazardous materials site. The sec-
Police Departments. Trumbull’s vehicle is used
ond van is stocked with meters and suits to
for recovery transport for the town’s scuba
provide first response to any hazardous material
team, and Easton’s automobile serves as a police
site in the Greater Bridgeport area and through-
cruiser during inclement weather. We’ve also
out Connecticut.
recently donated vehicles to the towns of
Beacon Falls, Shelton and Oxford. “When companies provide donations that
enhance the city’s ability to respond to emer-
gency situations, it has a significant impact on
the fire department, because our budget has to
cover firefighting equipment first,” Acting Fire
Chief Brian Rooney said.
Other city officials agreed that the donations
demonstrate how private industry and munici-
pal organizations can create worthwhile part-
nerships that benefit the communities we serve.
One of two vans donated to the
AQUARION 2006 HOLIDAY SCHEDULE
Bridgeport Fire Department.
Aquarion Water Company’s Customer Services Call
“Aquarion is proud to provide our customers Center will observe the following holidays in 2006.
with good, high-quality water,” President and
Martin Luther King Jr. Day Monday, January 16
Chief Executive Officer Charles V. Firlotte said.
President's Day Monday, February 20
“However, we also care about the safety of our Good Friday Friday, April 14
customers and the effectiveness of their com- Memorial Day Monday, May 29
munity programs, and we are gratified to know Day Before Fourth of July Monday, July 3
that the vehicle donations have helped to Fourth of July Tuesday, July 4
enhance service delivery. ” Labor Day Monday, September 4
The Bridgeport donation is a true success story Thanksgiving Day Thursday, November 23
as one van transports Hazardous-Material Day After Thanksgiving Friday, November 24
Technicians and critical metering equipment to Christmas Day Monday, December 25
For Customer Service calls during business hours or for after-hours emergencies:
Bridgeport Area 203-445-7310 Fishing, Saugatuck Valley Trails 203-452-3510
Toll Free Outside of Bridgeport 800-732-9678 Water Main Cleaning Hotline 800-203-7000
Simsbury Area 860-658-6707
Stonington and Groton Customers: Please dial 800-732-9678 or 203-445-7310 for customer service. If you
do not dial 203 for the second number, you will reach an incorrect local number.