This document is a resume for Abbas Attia summarizing his work experience and skills. It shows over 14 years of experience in customer service, collections, and legal assistance roles. His most recent role was as a Team Manager for a collection department in Dubai, where he performed tasks like researching accounts, ensuring follow up on payments, resolving issues, and maintaining customer accounts. He is seeking a new opportunity where he can enhance his knowledge and be given substantial responsibilities.

1. ABBAS ATTIA__________________________________________
Oriental house 2 Bank Street, Bur Dubai UAE C: 0525185866
abbas.ghanam77 @gmail.com
SUMMARY____________________________________________________________________
To enhance my knowledge and capabilities by working in a dynamic organization
that prides itself in giving substantial responsibilities to new talent and where
emphasis is on hard work along with providing opportunities for career
advancement.
SKILLS________________________________________________________________________
 Customer and Personal Service
 Administration and Management
 Judgment and Decision Making
 Coordination
 Social Perceptiveness
 Time management
EXPERIENCE__________________________________________________________________
Team Manager Collection Department of 6 yrs. Lootah Advocates and Legal
Consultants – Dubai, UAE
 Research regarding unsettled account balance that is completely or partially
unpaid

2.  Ensure follow up by mail and phone to insurance carriers or customers on
felonious payments
 Investigate customer’s accounts and documents methodically
 Punch all information about collection action of account into billing system
 Resolve inconsistencies and prepare adjustments
 Coordinate collection agency communication
 Answer customer inquiries about account status
 Evaluate claims denied for payment and poorly paid claims
 Verify payment information adjustments to Manager
 Maintained well-standing of customer accounts
 Initiated all collection activities(telephonic calls, letters and emails)
 Analyzed accounts receivables information to settles on priority
 Analyzed receivables information from aging report
 Monitored and collected on historical due amounts
Legal Assistant / Collection Department of 8 yrs. Egypt Egyptian International Law
firm- Alexandria, Egypt
 Met with clients and other legal professionals to discuss case details.
 Conducted client interviews and all client intake services.
 Collected data to prepare and draft settlement packages for clients.
 Interpreted and relayed legal information in a clear format for clients.
 Processed all assigned cases according to company and client service level
agreements.
 Drafted various court documents, invoices and enclosures at attorneys’
request.
 Used computer databases, credit reports, tax and legal filings to locate
persons and compile information for investigations.
 Open new claim files.
EDUCATION__________________________________________________________________
1992 Business Administration: Commerce
Institute of Commerce – Egypt Alexandria