Receiving unnecessary messages via digital collaboration tools is FRUSTRATING! And unfortunately, it is quite common. A significant amount of time is wasted dealing with unnecessary messages. I’ll use the OperationsAlly Messages Management Cycle to illustrate why you're receiving all of those unnecessary messages. Then I’ll share what you can do about it.

1. Tired of receiving
unnecessary
messages?
Learn why this is happening
and what to do about it.
By Dr. Ada Y. Barlatt

2. Receiving unnecessary messages
via digital collaboration tools is FRUSTRATING!
Email Text Messaging
Instant Messaging / Chat Social Media
Learning Management
System (LMS)
Task & Project
Management
Customer Relationship
Management (CRM)
Document Collaboration
& Commenting
And unfortunately, it is quite common.

3. 50%
of time spent
reading and sending messages
not necessary
Study by Bain & Company
Significant amount of time is wasted
dealing with unnecessary messages

4. to illustrate why
you’re receiving all of those
unnecessary messages.
Then I’ll share what you can do about it.
Messages Management Cycle
I’ll use the OperationsAlly

5. 3. Action
1. Check
2. Decide
1. Look at your
inboxes to see
what is there
2. Figure out what
to do based on
the message
content,
sender or
subject
3. Move forward
based on the
message content
and/or send a
response
(if needed)
Messages Management Cycle

6. Message Sent
Your
Cycle
Reciepent’s
Cycle
Message Sent
Message
Management
Cycles are linked,
sending a
message starts
the cycle for the
recipient(s).
Message Sent
(reply)

7. 3. Action
1. Check
2. Decide
3. Move forward
based on the
message content
and/or send a
response
(if needed)
Messages Management Cycle
Receiving
unnecessary messages
means something is
wrong here

8. PROBLEM: Unnecessary emails
CAUSE: Messages Management Cycle: Action Step
It takes action for unnecessary
emails to pile up.
Receiving unnecessary messages
means that the sender doesn’t
know what is necessary.
Getting everyone on the same page
about what messages need to be sent
(and which don’t) on each communication
channel eliminates unnecessary
messages.
SOLUTION: Digital Collaboration Guidelines

9. Digital Collaboration Guidelines
describe how to use
communication software
to efficiently achieve shared goals.
Well-designed guidelines help:
• eliminate unnecessary messages
• provide excellent client service
• increase productivity, engagement and
profits
Visit:
www.operations-ally.com/guidelines
to learn more about
Digital Collaboration Guidelines

10. Ready to develop
the guidelines you need
to eliminate unnecessary messages?
Let me be your Ally.

11. Connect With Me
www.operations-ally.com/connect
for more information, resources and videos