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Team C - Business Case
1. Business Case
of Your Proposal
Team C
04 July 2013
Safer Medicine Management amongst Older People Living in their Own Homes
2. http://hsi.cloudapp.net/
Team C
โข Team Coordinator: Amalin Dutt
โข Team members
โ Caroline McIntyre
โ Chris Cooper
โ Helena Tjader
โ Samantha Soulsby
โ Sebastian Sarama
โ Charlene Teloka
โ Angela OโShea
โ Patricia McCormack
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Proposal
โข A System Change for Medicines Optimisation
โ An integrated, coordinated, patient-focused approach to
supporting at-risk patients to take their medicines effectively
โ Raising awareness and providing education and training for all
healthcare professionals on the range of options for support
patients
โ To evaluate and where appropriate improve access to new
technologies and evaluate their cost-effectiveness
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Service User Segments
โข Older people
โข High needs patients with long term conditions
โข Patients on multiple medications
โข Tier 4 risk stratification patients
โข Dexterity or literacy problems
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Value Propositions
โข Individualised System
โข Open referral process to support patients according to need
โข Single Assessment Process including Risk Assessment
โข Navigator to co-ordinate care
โข Single medicines HelpLine for Islington
โข Maximising impact of existing useful services and minimising those
not useful
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Outcomes
โข Support for patients
โข Increased patient satisfaction
โข Increased family and carer satisfaction
โข Increased awareness
โข Increased medication review
โข Reduced significant events
โข Reducing healthcare attendance and hospital admissions
โข Reducing wastage
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Key Activities
โข Education and training for providers
โข Multidisciplinary working
โข Pilot and short term evaluation
โข Longer term service evaluation
โข Outcome measures reported and service impact feedback and
accountability
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Key Resources
โข Care co-ordinator
โข CCG clinical leadership
โข Pharmacy leadership
โข District nursing
โข Re-ablement service
โข Communication systems
โข Pharmacy technicians
โข Integrated care teams
โข Academic support
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Key Partners
โข Patient groups
โข Voluntary groups
โข Social services
โข CCG
โข Age UK
โข Acute trusts and Integrated Care Organisations
โข LMC
โข LPC
โข Islington Carersโ Forum
โข Mental Health Trust
โข Expert patient Group
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Milestones
โข Pilot preparation July-October 2013
โข Pilot implementation November 13 โ March 14
โข Pilot evaluation โ April 14
โข Live reporting
โข Regular feedback to patient groups
โข On-going use of website
โข Academic evaluation โ on-going process
โข Communication and training November 13 โ March 14
โข Subject to refinement and resources
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