A team of 40 experts provides operational and technical support services for OpenStack clouds. They have developed several products including CHAI, a SaaS platform for day-2 OpenStack operations that provides log analysis, service assurance and compliance tracking. NetOrc is a visual orchestration tool for networking in public and private clouds. SHEPHERD is a security and compliance controller for containers. They are focused on automation, orchestration and integration to enable high productivity gains for customers.

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S
We are a team of 40 enthusiasts headquartered in
Santa Clara, California with remote offices in
Bangalore and Islamabad. Our team is experienced
with private and public Cloud, front-end & back-
end technologies, Networking and Container
security.
We are focused on providing operational and
technical support and services for OpenStack
clouds as well as build product solutions for
around most common pain points.

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From inspiration to delivery
How did we get here
Founded
Founded by Faiz
Khan in 2014
Experience
Provided Service
Consultancy and
developed skills
Inspiration
Repeatedly experienced the
same issues
CHAI
First Product
Launched in
2016
NetOrc
+SHEPEHERD
Alpha Launched
Former Cisco exec with
extensive background in
cloud, datacenter
virtualization, and services.
Now team of 40+
headquartered in Santa
Clara with remote offices in
Bangalore and Pakistan
CHAI is now production
ready and is available for
use at CHAIapp.net.
If we are experiencing these
issues, how can we solve
them for others?
NetOrc & SHEPHERD are in
Alpha stage and available
for demo.

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Our Partners
Databases
•MySql
•Mongo
•Cassandra
•ElasticSearch and more
OpenSource Technology
•Openstack
•Docker
•Logstash
•Kafka
•Spark
•Kubernates
•Swarm
•Open Networking
SW Programming
•Python
•Scala
•Java
•Ruby
•Node.js
•Angular.js
•React.js
•Backbone.js
•HTML/CSS
•GoLang
Our Skills

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Vision
Let us enable 90% plus
productivity gains by leveraging
our IP, skills, and consultancy
experience.
Core Competencies
Cloud operations, Inter-cloud
connectivity, and managing
containers security compliance
CHAI
Platform for Day 2 OpenStack
Operations
NetOrc
Visual Orchestration tool for VPNs in
public & private clouds
SHEPHERD
Security & Compliance controller for
Containers
Core Value
Automation
Orchestration
Integration

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Day 2 SaaS platform for
Operators that identifies
services most affected by
availability or performance in
underlying OpenStack
infrastructure.
Our Product Portfolio
Security & Compliance manager
for Containers, deployed in
private& public cloud.
Visual Orchestration tool that
allows you to discover, design,
deploy & manage network
elements for public & private
clouds.

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WHAT IS CHAI?
CHAI by Wanclouds is a distro-agnostic, Day 2,
SaaS platform for OpenStack Operations that
generates on-demand log analysis,
provides service assurance, and compliance
tracking of deployed environments from a single
dashboard.
CHAI helps identify services most affected by
availability or performance issues in underlying
OpenStack infrastructure, enabling reliable service
delivery by providing root cause analysis and
reducing mean-time-to-repair

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Modules Overview
Critical VM
Cloud operator can choose specific tenants or VMs that
are critical and get real-time reports in case there is a
failure such as a VM failing to get provisioned, or VM
going down.
Analytics
Continuously monitors log files to speed up Root
Cause Identification and reduce mean-time-to-repair to
quickly diagnose issues with any component of your
OpenStack.
Compliance
Tracks all key variables in your OpenStack deployments.
Get alerts for any violations against your stated rules.
CHAI provides ongoing pulse check of the various APIs
for your deployments. Ensure your cloud is running on a
trusted infrastructure.
Assurance
Benchmark tests and ensure all your cloud services are
running as expected. This module of CHAI proactively
detects service problems before your end users are
impacted

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Current Workflow
Reactive Day 2 Operations
User Launches VM
instance
OpenStack first starts
the instance allocation
It fails again!
If it’s an uncommon
error, the user needs
to check status, logs,
forums, mailing lists,
etc
Finally figured out
what the fault is, now
lets START
troubleshooting…
Problem
- Its been hours since your services are down
- All this while you were incurring losses. Losing business opportunities and customer satisfaction

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Critical VM
Never let your VM go
down with real time
monitoring
Day 2 Operations Reimagined
Solve faults proactively before they become business impacting issues
Assurance
Make sure everything is
fine, just in case… Double
check everything
Problem
Still if something is faulty,
CHAI detects the faulty
component in real time
Root Cause
Identification
Get right to the heart of
the problem and
remediate proactively
Relax, sip your
cup of CHAI
If you still can’t
troubleshoot, our
experienced team will
support you
Compliance
Eliminate the most
common reason for
Problems

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DEMO

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Support & Services

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Infinite loop of DevOps
MonitorTest
DeployCode
Build Operate
Plan
Release
With our skilled team, we can support you every step of the way
• We are well experienced
with technologies like
Jenkins, Dockers, Puppet
etcetera

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2. Deploy Test
Code
Deploy your code
and try to break
things.
4. Test Results
Analytics identifies
the root-causes and
generates detailed
reports for quick fixes.
3. Run Test Cases
Assurance benchmarks your tests so you can
thoroughly test your infrastructure.
1. Provision Dev & Test Environments
Compliance enforces rules you don’t want to be changed,
allowing you the freedom to experiment with everything else.
Feed production feedback and reports back for Dev/Test
Development
Continuous Testing with freedom to experiment
Production
Automated Operations & Monitoring
Monitor
Critical VM allows and Analytics combine to give your
End-to-End visibility of your deployment
Staging
Make sure everything is working
fine before its in production.
Production
Automate daily admin maintenance
tasks.
DevOps with CHAI
CHAI automates your DevOps each step of the way for CI/CD

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Daily Operations with CHAI
How Ticketing work
Wanclouds
generates Alerts and
notifications
Customer reports
issues
SP will perform triage
on reported issues.
If SP can’t resolve,
they can escalates
P1 and P2
Wanclouds
Wanclouds responds
with
acknowledgment
Temporary Fix or
workaround is
implemented
Fatal Impact - P1
System hangs or crashes, or
deployed environment is not
possible to operate.
Severe Impact - P2
Problem causes severe
production impact, and/or
workaround (if available) is
not accepted
Minimal Impact- P4
All other Incidents
Degraded Operations- P3
Incidents disabling only
certain functions that are not
severe, but cause customer
dissatisfaction and for which
an acceptable workaround
exists.
Wanclouds
workarounds
Continuous effort
until resolution
A temporary modification or
workaround which allows the
user to bypass the Incident.
Wanclouds managed Instance/CHAI
Solution

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Apples to Apples comparison
Wanclouds Market-Leader’s 8x5
Remote Incident Resolution
Technical Support Team
Release Support
SLA tracking (for specific OpenStack services)
Technical and Business Roadmap planning for the Cloud
Guidance on configuration setting
Using CHAI Analytics for OpenStack issue diagnostics
24/7 Proactive monitoring
Assurance tracking
Integrations with ServiceNow and PagerDuty
$2800 $3000
Features comparison between Wanclouds and Market-Leader’s 8x5 Support
CHAI
Platform
Critical VM/Tenants monitoring not included but can be purchased separately

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Service packages
CHAI
• Register at
CHAIapp.net
& use in
dev/test
environment
• Enterprise
package for
larger
customers
01
8x5 Support
• Support
for OpenStack
environment ONLY.
• Includes CHAI
operated by
Wanclouds.
• 24/7 Monitoring with
CHAI
Consultancy
• SOW
03
Ceph
Support
• 16-64 TB of
raw storage
• 8x5 Support
04
$1999/month $2800/node/year $SOW $158/TB
Additional
Support
Beyond
OpenStack
• CHAI
operated by
Wanclouds.
2a
$TBD/Ticket
*Discounted Prices for Year 2017-2018
2b
$4500/node/year24/7 Support2c
Support

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Summary of Scope of Work
Support provided by Wanclouds will be for OpenStack environment
ONLY and will be limited to regular Operations and Maintenance of
OpenStack. This does not include Support for any proprietary Hardware
and Software.
However, it does include the use of CHAI by Wanclouds Support Team
to proactively mitigate and troubleshoot 'Incidents'. (CHAI may be shared
when requested during Remote Incident Resolution.)
Support Includes:
- Assistance with problems encountered during regular operations and
maintenance.
- Providing guidance on configuration settings.
- Troubleshooting product issues, failures, or outages.
- 24x7 monitoring and diagnostics by CHAI platform, managed by
Wanclouds.
Support DOES NOT include;
- Bugs or Patch fixes to 3rd party hardware or software.
Service Provider is responsible for:
- Performing actual hands-on deployment or management of OpenStack
cloud.
- Installation/Deployment/Maintenance of proprietary software or hardware
such as drivers, hypervisors, host OS, SDN frameworks.
- Code development.
- Workload on-boarding or migration.
- System and network design
- Implementation and development of security rules and policies or security
certifications.
Support for OpenStack environment ONLY and limited to regular Operations and Maintenance of OpenStack

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Step 04
Full Partnership
Step 03
Production Level Support
Step 02
Limited Support
Design & Managed Services
Step 01
Test Environment
Engagement Roadmap
CHAI with Enterprise level
Support
Proactive Support - 24x7x365
support with dedicated team
and enhanced SLAs. Reseller
agreement optional
Wanclouds will provide 8x5
support with CHAI & provide
consultation
Joint development of plugins
etcetera

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Pricing Table For SaaS Users
Contact us for more details
Single
$99/month
Starter
$499/month
Business
$999/month
Enterprise
Custom
Users 1 5 10 Private Instance
Log Analysis 50 logs 100 Logs 150 logs Unlimited
- Logstash
Integration
x x 1 Multiple
Deployment Support x 1 2 Unlimited
- Service Assurance 30 days (Trial)
- Compliance x
- Critical VM x
Support
Key Features
- Distribution Agnostic
- Private Deployments
- Logstash Integration
- ServiceNow & PagerDuty
- Shareable Deployments

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Reach out to us! We appreciate
feedback and would love to answer any
questions you might have .
3945 Freedom Circle, Santa Clara, CA
info@wanclouds.net
www.wanclouds.net
@wanclouds
Contact us
At Our California Office