1. -*
Gordeev Yuri
Date of birth: January 23, 1980
Residence: Moscow
Citizenship: Russian
Phone: +7(916) 779-42-75
Email: yg_80@mail.ru
Family Status:
Married, has a son
Full Time Position Seeker
Aim: Head of the Service Unit, Service Manager, Branch Manager
Education
General Education
1996 – 2001 Voronezh State Technical University
Department of Engineering Economy
Specialty: Semiconductor engineering
Trainings / courses
2006
2004
Direct Sales Management, City Bank
Sales Management, Training’s Center
Key Skills and Competences
• Management of service unit: audit of structure, organization of internal processes, human capital
management;
• Business-processes analysis and development of the system of theirs optimization;
• Interactions with dealers and customers: sale-offers, best solution approach, negotiations, conclusion of
agreements;
• Training of technical staff, conduct of trainings, consulting;
• Exc=-08ш97654321й йllent knowledge of technical aspects: diagnostic of complex cases, smart
solutions of complex cases in equipment maintenance;
• Good communication skills: work with claims, raise of customers’ satisfaction;
• Direct sales, customer search.
+63
20*9,
01.2012 -
present
Hyundai Heavy Industries, Representation Office (subdivision of
construction equipment)
Multiproduct concern, one of the world leaders of heavy equipment
Service Manager
Responsibilities:
- Technical assistance to official distributor of Hyundai in Russia and CIS
dealers (Belarus, Ukraine, Uzbekistan, Tajikistan, Kyrgyzstan, Armenia; in
general there are more than 20 dealers and 35 branches);
- Trainings for distributor’s staff and dealers;
- Distributor and dealers consulting on diagnostic and maintenance,
assistance in complex cases solutions;
- Site assistance and participation in diagnostic, decision on algorithm of
repair job;
- Implementation of technical inspection of construction equipment;

2. -Audit of service unit of distributors and dealers, recommendations on
service quality’ improvement;
- Coordination of interaction among structural units of Hyundai with dealer
and distributor on the service, repair parts’ orders and sales of equipment.
- Searching for a new dealer for HHI, its evaluation and implementation of
all necessary measures for the conclusion of the dealer agreement.
- Representation of HHI in the AEB committee (Association of European
Business)
Main Achievements:
- Increase the working efficiency in the service unit due to quality service’s
audit and staff’ trainings. As a consequence – increase in customers’
satisfaction; - Optimization of interactions of distributor and dealers with
structural units of the company.
01.2008 – 10.2011 LLC «TransMechService»
Sole distributor of Doosan construction equipment in Russia, earlier –
Official Dealer of Hyundai construction equipment
Head of the Service Department
Responsibilities:
- General management over 11 employees: solutions of organizational,
technical and HR issues, participation in strategic planning of company’s
development;
- Interactions with dealers: analysis of interactions, development of
proposal towards the effectivization, negotiations, treaties conclusion;
- Service system optimization of the company (documents’ admission and
processing, reclamations);
- Resolution of conflict situations, interactions with customers;
- Accounting, planning and purchasing of repair parts and necessary
instruments;
- Development of internal documentation, budgeting, reports.
Main Achievements:
- Optimization of service department’ structure;
- Development of agreements and proposals toward the change in system
of interactions with dealers;
- Conduct of negotiations and conclusion of agreements with dealers,
achievement of profitable terms and conditions for the company (for
example, reduction in spending on repair parts purchase);
- Creation of the system of effective reporting and, as a consequence,
optimization of company’s spendings.
02.2007 - 12.2007 LLС «TechStoryContract»
Distributor of Hitachi construction equipment
Head of the Branch; Sales Manager
- Development of customer’s base, search for potential customers at the
related territory, ‘cold calls’;
- Visits to potential customers, presentations, negotiations, conclusion of
agreements;
- Organization of branch establishment in Naro-Fominsk town (Moscow
Region): search for parking bay for equipment; conclusion of lease and
security agreements, HR management, interactions with head company,
control over the equipment procurement from the base warehouse.

3. 11.2004 - 10.2006 Military Service in Russian Army ; 4th
Guards Kantemirovskaya Tank
Division
Troop Commander (lieutenant)
01.2004 – 06.2004 Federal State Unitary Enterprise “Voronezh’ Mechanical Factory”
Mechanician of fitter’s works
- Product assembly (filling stations).
Additional Information
• English: upper intermediate. The constant use of English in business correspondence and negotiations.
Business English. Technical English.
• PC: advanced user (MS Office: Word, Excel, Outlook; PowerPoint; Internet)
• Driving license “B” category
• Working experience with various diagnostic programs
Personal Qualities:
Independence, self-starter, high level of responsibility, excellent communication skills, analytical thinking, ability
to search and find best optimal solutions, goal oriented.