3. Unacademy, It would have
been great
had you Specified password
rules!
A Microcopy could have
worked well.
Anyway, I am assuming that
you
have no password rule and I
can enter whatever I want.
Let’s Click on Continue.
4. Ohh, You are asking my name
now. It means you accepted the
password of four characters.
Great. Let’s enter the name.
Let’s Go!
5. Seriously ? This is what you call UX ?
You did not tell me the password rules before
and now you want me to go back and change the
password
and you are not even telling me how to do that! It is
the user
who has to figure out that he/she needs to go back
two steps and
Change the password!
Truly disappointing!
We can expect better from you, UX team at
unacademy!
Anyway, Let’s go back and Change the password :(
6. Okay, I selected two topics CAT
and Management. Let’s Click on
Continue.
Wait, What If I do not select
anything and Click on
Continue?
Let's See. I am excited!
7. I suspected something of this sort! Now It
sends me to an endless loop
And user does not know what to do. UX
is also about(mostly) considering
what might go wrong with users!
Now user has no clue what to do!
Anyway,
Let’s Go back and select some topics! :(
8. Follow Popular Educators!
Okay, fair enough
Will do that.
But, It would have been great had you given
me little more
Information about these educators. You could
have inserted a microcopy just below the profile
pic. I don’t know Mr. Rakesh Sud(First educator
that you are recommending me to follow) is a
CAT Educator or something else! Though I
selected(pinned) two topics in the beginning.
But I have no clue
which educator is subject expert in which topic.
Anyway, Let’s follow some educators randomly
based on the number of followers.
Average Onboarding Experience, so far!.
Let’s Continue!
9. Okay, then I began exploring
course by Mr. Awadesh. After
checking out few videos for some
seconds, I go back to home screen
and find out this :
Hold Your breath!
10. It is showing that I have completed 30
percent of the course
Just in one minute! Serious bug it is!
Anyway, Let’s move on to profile page.
Let’s see what Unacademy
has in store for us!
11. Looks Dull! Anyway, I want to Logout . Where is
the logout Button. Umm. Let’s click on Edit and
see what’s there.
12. Logout is Hidden here!
Anyway, Logout is not a critical part of this app so I
think progressive disclosure makes sense here!
Fair Enough, I won’t logout now. Let’s see what is
hidden in Security Tab!
13. No Clear Explanation!It creates unnecessary
Cognitive load. I understand that it is letting me
change the password. But some explanation
Would not have harmed.
Anyway, Let's change the password and Save!
WTH! After saving the password no response from
the app!(And I checked later password was
changed)
There is something called Micro-Interaction,
Unacademy!
A single line stating my password is changed
successfully will do wonders!
I seriously had better hope from this app when I
began testing. Never expected such poor UX.
14. There are roughly more than two dozen critical UX issues with Unacademy app which
UxMeter will publish next weekend(Apart from those already mentioned)
The app is mired with poor Information architecture, lacks essential features and is a
Epitome of bad UX.
UI is not my area of expertise, therefore, I have not commented about that. But my design
acumen says UI is decent .
Stay tuned for Unacademy UX analysis part two.
Thanks for reading :)