Business Etiquette Human Resourcefulness ...with Style
Tell a Story…
What is Etiquette? <ul><li>Etiquette is about respect. </li></ul><ul><li>The key to etiquette is making other people feel ...
Why is etiquette so important?
<ul><li>With the rise of the Internet, people have less face-to-face contact than ever before. </li></ul><ul><li>In the re...
Email   Etiquette
A New Challenge: BlackBerry Etiquette
 
Let’s get specific People form an impression based on: 7%  -  What  you say 38%  -  How  you say it 55%  -  How you look F...
Social IQ Social IQ is the measurement of your etiquette
Behaviours to Avoid Being late to work or meetings Using inappropriate language, harsh tones or rude gestures Lounging at ...
Professionalism in the Workplace Go out of your way to maintain a high personal standard Always do what is expected, and t...
Please and Thank You Find graphic
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Business Etiquette1

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Business Etiquette1

  1. 1. Business Etiquette Human Resourcefulness ...with Style
  2. 2. Tell a Story…
  3. 3. What is Etiquette? <ul><li>Etiquette is about respect. </li></ul><ul><li>The key to etiquette is making other people feel comfortable. </li></ul><ul><li>Etiquette is not about being snobbish, but about treating people well. </li></ul>“ In this world, there are two kinds of people: first class, and no class.”
  4. 4. Why is etiquette so important?
  5. 5. <ul><li>With the rise of the Internet, people have less face-to-face contact than ever before. </li></ul><ul><li>In the real world, first impressions are based on three things: </li></ul><ul><ul><ul><li>How you look </li></ul></ul></ul><ul><ul><ul><li>How you talk </li></ul></ul></ul><ul><ul><ul><li>What you say </li></ul></ul></ul>
  6. 6. Email Etiquette
  7. 7. A New Challenge: BlackBerry Etiquette
  8. 9. Let’s get specific People form an impression based on: 7% - What you say 38% - How you say it 55% - How you look Forming a first impression takes between four and seven seconds
  9. 10. Social IQ Social IQ is the measurement of your etiquette
  10. 11. Behaviours to Avoid Being late to work or meetings Using inappropriate language, harsh tones or rude gestures Lounging at work Chewing gum or eating when interacting with people Tending to personal hygiene in the workplace Personal telephone calls, emails, or visiting on company time Arriving at meetings unprepared Gossiping, badmouthing and general negativity Ignoring co-workers or encouraging stressful situations
  11. 12. Professionalism in the Workplace Go out of your way to maintain a high personal standard Always do what is expected, and then some. Build good relationships using low-tech communication Focus on what you can do rather than what you can’t Remember what your mother says – If you can’t say anything nice, don’t say anything at all. Consistency lends credibility – do a few things exceptionally well all of the time, rather than most things almost well enough some of the time. Say “Please” and “Thank You”
  12. 13. Please and Thank You Find graphic

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