2. 5/12/2018
2
Questions To Be Answered By Group 3
• What Changes took place in Central Banking System
• Redulent Process in SBI .
• Competitive Visible Process
7. Core problems of SBI
1) Planning and organization:- No proper planning and lack of organized actions.
2) Coordinating:- No coordination among the members of the SBI
3) Lack of communication:- the top level management views and vision were not
clear to the employees.
4) Directing and supervision:- no proper way-out of actions and supervision, also
lack of proper instructions.
5) Productivity:- Lack of productivity and quality of work, speed of working was
slow.
5/12/2018
7
Economics Time
8. 5/12/2018
8
1. Growth and human resource development:- No proper training was given to employees
and the growth chances were less for the low level employees.
2. Job satisfaction :- the employees were not satisfied with their job as they were bugged up by
doing same thing for years and years. They did not shuffle the jobs also.
3. Technology:- the employees were not given proper training about the new technology and
technology up gradation was very slow .
4. Customers satisfaction:- the employees did not contribute to the problems of the customers, no
proper follow up and feedback
Economics Times
9. Merger Problems and Reconstruction of SBI
Branches overlap
SBI today runs the largest bank in the country in terms of assets as well as branch network. There is going to be a
huge overlap of branches in the five states of Rajasthan, Bengaluru, Andhra Pradesh, Punjab and Kerala
A bad bank within a bank
This huge portfolio of bad loan makes it a bad bank within a bank. The five associate banks for instance have
stressed loans (gross NPAs and restructured loans) at a staggering Rs 35,396 crore level. This amount is almost
half of SBI's Rs 66,117 crore stressed loans in 2015-16. It would be a huge task to resolve the bad loans given the
challenging operating environment.
Bad loans of the past which together with restructured loans are at 10% of total loans, making the industry
technically insolvent.
SBI’s gross bad loans and restructured loans are at Rs 83,434 crore, or 8.4% of total loans, equivalent to the
government’s spend on social issues like healthcare and education this year.
5/12/2018
9
10. Too big to handle:-
The merger is the biggest in the Indian banking industry.
The bank is merging five associate banks with combined assets of over Rs 6 lakh crore.
The merged SBI entity would have 24,000 plus branches, 58,000 ATMs and 2.7 lakh
employees. ICICI Bank has 4,450 branches, 14,295 and 97,132 employees. The digital
wallets, too, will make ATMs irrelevant in the future.
Associates are mirror image of parent:-
SBI associate banks are a mirror image of the parent. SBI chairman also sits on their board
and MD and CEOs came from other associate banks. The product basket has many
similarities with focus on infrastructure, agriculture, home and auto loans.
5/12/2018
10
12. Improvements done by SBI
Every year, till financial 2015-16, started 1,000 branches across the country
So far started 700 branches and 300 branches would be opened before March
2014.
Krishna Kumar said 35-40 per cent staff would retire, or take retirement in the
next five years, and vacancies would be filled.
50 per cent of the new recruits of the bank were women, and the bank was
preparing to start more all women branches in the country.
There were 180 branches/outlets abroad, and they accounted for 15 to 20 per cent
of the bank's business
On the sidelines of a meeting organized to disburse benefits under the corporate
social responsibility initiative of the bank in Madurai, Tiruchirappalli and
Coimbatore zone.
65 per cent of the 37,000 ATMs of the bank were onsite machines. 5/12/2018
12
13. Changes in Retail Banking
Major push on retail asset specially housing loans
leading to portfolio growth of 22%
Reverse mortgage and SBI home loan schemes
launched
Over 1200 financial advisors in place for Wealth
Management and cross selling mutual funds and
insurance products
Invest product for investment under IPO launched
5/12/2018
13
14. Changes in Rural Banking
Largest agriculture salesforce in the country with over
3000 people and 3000 more being recruited addition to
staff in branches
Created third party channel to reach more than 30000
customers service point outlets
126 rural credit processing center under BPR established
to speedup rural financing
5/12/2018
14
15. Changes in Wholesale Banking
Focus on fee income generation by providing value added
services
New trust on wholesale banking and top corporate to
customize product state of the art e-platform in specialist
work force
Leadership program undertaken for implementation of
wholesale banking strategy
5/12/2018
15
16. REDULENT PROCESS THAT TOOK PLACE
Affects the seniority of top officials of Associate Banks
It will result in redeployment or loss of jobs of some workmen and closure
of branches and finally
the banks might lose some of their regular customers,”
Big banks also mean bigger risks. It will not open branches in rural or
unbanked areas.
Lots of rich people will become its customers, while small customers, who
were loyal to some of these associate banks, will move to other banks
post-merger.
5/12/2018
16
17. Improvements to be made by SBI
Improve employee productivity
Improve customer service
Improve trust and confidence of the public in banking institutions.
Improve NPA management:
Improve the norms of priority sector lending
Improve corporate governance:
Placing inspection rating of banks by RBI in public domain:
Making bank auditors more accountable for their failures.
Avoiding dual control of public sector banks:
Eliminating political interference in functioning of banks totally.5/12/2018
17