Healthcare manufacturers should continually look for ways to optimize their distribution. The benefits can be far-reaching, starting with increased efficiencies and cost savings and extending to safer transportation of products that improve the quality of lives. And while improving the transportation of pharmaceutical products and medical devices can have a profoundly positive impact on business costs and efficiency, “getting it right” helps fulfil the most important purpose of healthcare: making people well. Because in the end, it’s a patient, not a package.

1. UPS Healthcare and Life Sciences Logistics
Inside every
supply chain
is a better one.
And we find it.

2. “Healthcare is one of our strategic
imperatives. We’ve been able to
leverage the strength of our global
network to create efficient supply
chains that meet the exacting
requirements our healthcare and
life science customers need.”
David Abney
Chief Executive Officer

3. 3
Table of Contents
Finding efficiencies in your supply chain 4
Flexibility and agility with the UPS infrastructure 6
Compliance expertise around the world 8
Product integrity and security 10
The philosophy that drives us 12
UPS specialised healthcare solutions 13

4. 4
In the implantable medical device
industry alone, inefficiencies waste
an estimated
$5 billion annually.*
Our team. Your team.
Working together.
* HIT Consultant. May 13, 2013.
We’re on a mission to improve
healthcare supply chain logistics.

5. 5
And we’re doing it for companies just like yours. As a result, we’ve created a world-
wide team of healthcare logistics experts. In collaboration with your team, our
experts will identify opportunities to increase efficiencies in your supply chain
and implement strategic solutions.
Everything is in position — our network, customs brokerage, trade management
services, healthcare-compliant facilities and quality and regulatory experts. In fact,
we handle some of the largest and most complex healthcare supply chains for
leading global manufacturers. We’re ready, so your customers and patients
won’t be waiting.
UPS has thousands of healthcare
supply chain experts, always at
the ready
quality
consulting
regulatory
operations
compliance
engineering
UPS healthcare-specific capabilities
Healthcare logistics experts
220
countries
500+
aircraft
120,000
vehicles
Worldwide transportation network

6. 6
Wherever your product is headed,
we’re already there.
By 2050
the world’s population
is projected to reach
10billion.
Anageingpopulationmeans
increasedspendingonhealthcare.
More than 600,000 m2
of healthcare distribution space.
The global population is growing. It’s also ageing. Consequently, more money will be
spent on healthcare. As more people become patients, your product will need to get to
more places even faster than before. This is what makes the vast UPS infrastructure so
important. It’s an instant solution. You’ll be able to invest less in personnel, distribution
systems and facilities.
We give you the flexibility and agility to meet the demands of a changing marketplace,
no matter how complex and varied. The world’s largest integrated, multimodal delivery
network puts our team’s capabilities everywhere your product is, and wherever it
needs to be.

7. 7
One technology platform simplifies
communications and compliance
with regulations worldwide.
We have over 400 operating
facilities throughout Europe.
We deliver to every address in
North America.
We cover more than 50 countries
and territories in Latin America.
We serve more than 40 countries
and territories in the Asia-Pacific
region.
How long it takes UPS to reach HALF the world’s population.7 hours

8. 8
Compliance with healthcare
regulations can be daunting.
Unless it’s what you do every day.
As a healthcare company, you face the tightest and most complex regulatory
environment of any industry. And not without reason — it’s all about protecting
the patient. But to your advantage, we know the global, regional and local rules
and regulations you’re up against. In fact, our knowledge of this category is so
respected, some countries have consulted UPS whilst developing their own
regulations. Think about it. Who’s more qualified to help you follow the rules
than a partner who has experience making them?
Global ISO certifications
for medical devices at all UPS
healthcare distribution centres.

9. 9
EU GDP EMA
ACA FDA CFDA
HIPAA TGA
Our dedicated team
manages more than
around the globe.
1,100 licences
We’re the world’slargest customs broker with more than 80 years of experience.

10. 10
With the rise of biologics and temperature-sensitive products, we’ve invested in a
global network of warehouses, systems and people to help ensure their safe delivery.
Our highly-trained experts plan and implement at every level and every stage of the
supply chain and proactively execute back up plans if necessary.
Our strategically located healthcare distribution centres are complete with tempera-
ture and humidity controls. Security protocols run the gamut, from documented
entries and exits, to vaults and cages. Plus, with UPS Proactive Response®
Secure
— a one-of-a-kind solution from UPS and UPS Capital®
that combines transportation,
predictive monitoring, intervention and insurance coverage for your most time- and
temperature-sensitive shipments — nothing has been left to chance.
Your product’s integrity and
security are under control.
25%
of healthcare shipments
are temperature-sensitive.
2-4% of all products are
lost to temperature excursions.

11. 11
of the top 10
prescribed drugs will be
temperature-sensitive by 2018.7
UPS safely and securely ships more than of healthcare products annually.128,000metric
tonnes
Experienced UPS global
control tower agents provide
door-to-door monitoring
and intervention if needed.

12. 12
Every member of the UPS healthcare team understands how important this
work is. Better healthcare logistics and stronger networks ultimately lead to
better patient outcomes.
Getting your product to market swiftly, safely and securely is vital to the
well-being of a growing global population. So why go at it alone? Turn to the
experience, expertise and networks of UPS.
It’s a patient, not a package.

13. UPS specialised healthcare services
Product protection
• Temperature-sensitive transportation solutions
• Risk mitigation: monitoring, intervention and protection
Compliant warehouses
• Distribution facilities
• Field stocking locations
Validated systems
• Global warehouse management
• Quality management
Regulatory expertise
• People and process: quality assurance, regulatory assurance
Consultative services
• Supply chain optimisation
• Lane analysis and temperature profiling
• Packaging consulting and procurement

14. HCB01 08/15
Improve your business by improving
your healthcare supply chain.
Contact your
UPS Account Manager
Visit our website:
www.ups.com/
healthcarelogistics
Download the latest
UPS Pain in the Chain
healthcare survey at
www.ups.com/pitc
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Agency, Inc., and other affiliated insurance agencies. UPS Capital Insurance Agency, Inc. and its licensed affiliates are wholly owned subsidiaries of
UPS Capital Corporation. Insurance coverage is not available in all jurisdictions.
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