Effective Communication Hospital Essays

Effective Communication Essays
If you or a loved one has ever experienced an affliction that involves a hospital stay, you know that the hospital setting can be a very frightening
experience. When a hospitalization is involved, it is not uncommon to feel as though you have lost all control. It is a setting where people feel helpless
and immobile, while having no idea what is in store for their near future. Many patients, especially elderly people, upon admission to a hospital, will
experience disorientation in their new environment and may become uncooperative (Grace.) This is when effective communication is needed the most.
During the summer months, I spend forty hours a week working at the Faxton–St. Lukes Health center. I am a care attendant in the...show more
content...
High quality communication depends on skill behaviors and knowledge of the task at hand. Many hospital workers do not exert the proper vitality that
is needed to be a successful communicator. Most take advantage of the naГЇve and vulnerable patients and think they can get away with putting less
effort into an interaction. What we DO depends on what we KNOW. Arguably the most critical component to high quality communication is attitude.
Starting with affect I can make reference to how my attitude can impact my communication in the hospital. This is the stage in which an individual
recognizes the significance or value of the communication opportunity that is being presented. Being a Care Attendant, the first thing a patient notices
is your attitude. In most scenarios, the patient is not going to have a blissful attitude. That makes it even more important for me to walk into that room
with a positive outlook on the situation. Many patients will even act hostile or unkind towards me as I greet them. I need to check my ego at the door
and maintain an affirmative approach to the task at hand. It is sometimes difficult to not let emotions interfere with this initial process. If I were to act
uncaring and mean towards the patient as I first greeted them, that would send a negative message and I would be representing everyone in the surgery
unit in a negative manner. However, if we as communicators can consciously
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Essay about Skills of Effective Communication
The word "communication "means to contact with other people and to share ideas and opinions. It seems a simple process, but actually it is not.
Sometimes, because of misunderstanding someone, conflicts between personal or professional relationships may occur and this will lead to failure of
communication.
Effective communication is more than talking with other people and sharing ideas; it is about understanding the purpose of the talk and the emotions or
feeling behind it. Effective communication helps us to understand people or situations, enables us to solve the problems, build trust between people,
improve the relationships at home or work and create an environment where creative ideas can flourish. It also helps us to communicate...show more
content...
How to acquire effective listening?
1.Focus and concentrate only on the speaker, watch his or her body language and nonverbal signs. If you are busy in your mobile phone, for example,
then you will certainly miss the nonverbal sign and it seems that you ignore him so this will break the communication. If you find difficulty in
focusing on what's being said try to repeat the words in your mind because this will reinforce the conversation and it will help you to stay in touch.
2.Don't interrupt the speaker while he is talking or redirect the conversation to your side by comment on his saying, because you can't keep focused on
the speaker while you are thinking what you are going to say next, so that the speaker will notice that your mind is somewhere else and consequently
this will cut off the communication.
3.Avoid judging on the ideas, opinion, or values of the speaker by blaming or criticizing him, because this will make the speaker embarrassed and
annoyed, so by this the speaker won't continue in his talking and it may break the trust between you and him and as a result it will also break the
communication and lead to not solving the problem. Notable that one of the challenges of effective communication is to communicate with people who
you don't like them or their ideas, and the most difficult communication is the one in which you

Effective Communication Essay
Paper Effective Communication Helena Herbert HCS/325 October 23, 2012 Brian Dufrene Effective Communication "Communication is the process
of sharing information, thoughts and feelings between people through speaking, writing or body language. Effective communication extends the
concept to require that transmitted content is received and understood by someone in the way it was intended" (Brown, 2011, para. 1). According to
(University of Phoenix, 2012, 2010), "Workplace trends within and outside of health care require employees to connect with an ever–widening array of
coworkers, consultants,...show more content...
"Long–term care involves providing a level of medical care that requires the expertise of skilled practitioners to address the often multiple chronic
conditions associated with older populations", ("Long–term care," August 18, 2012). Long–term care is provided in the client's home, in the
community, in assisted living facilities or in nursing homes. Long–term care is used and needed by people of any age, but is more common needed for
senior citizens, (Wikipedia (August 18, 2012)). How does the Familiar Organization Currently Share Knowledge or Involve Employees in Formulating
Solutions to Problems Comfort Keepers Home Health Services has quarterly meetings every three months which encourages the involvement of all
employees, (CNA's, caregivers, and office workers). All employees of Comfort Keepers are invited to share in the decision–making process of the firm
by participating in activities such as setting goals to better services for clients, determining work schedules, and making suggestions. Another form of
participation may involve the employee's input on increasing each employee's responsibility or job enrichment. Quarterly meeting also encourage the
employees to form self–managed teams, quality circles, and soliciting survey feedback to ensure each employee is giving their best in the household of
the client

Non Verbal Communication Essay
Communication
There are types of communication that we use in our daily life, which are: verbal and non–verbal communication. The way you react to those
communications is effective too. Both of these types of communication can be very effective when you communicate with someone or people. Effective
communication also depends on who we are talking and whether we agree with what they are saying. Effective communication can solve this friendship
breakdown. Non–verbal communication with you friend could be: eye contact, body language (positive and negative), posture, , facial expressions and
head movements. Non–verbal communication can be misinterpreted.
Self concept is the way you see yourself and feel. This allows you to see how similar and...show more content...
Private self is the person you believe yourself to be in an honest reflection and you don't reveal all of this to another person. Public self is the way
you want to appear to people. We try to have multiple identities based on the people we are interacting with. Strategic identity management is when
you make a conscious effort to play a role. Face to face impression (non–verbal) is linked to strategic identity management. Unintentional identity
management is when you unconsciously play a role in a situation like this friendship breakdown situation. Integrity identity management is finding out
how true you are to yourself when you are playing a role. This can cause moral and ethical issues and conflict with your core values.
Listening
Good listening skills can strengthen your relationship with them. We can have poor listening skills if the message we receive is overloaded. Having a
hearing problems, cultural differences, media influences (we want to see more than we hear), psychological and physical noise that can distract what
we trying to listen. In this friendship breakdown situation you need to examine whether you listened to your friend effectively. Good listening skills are:
When you focus on the speaker's non verbal communication like observing, body language, posture and facial expressions
Avoid any

Essay on Effective Communication
Barriers to Effective Communication
Even though an individual's backgrounds and beliefs can affect the process of communication, one must utilize the different processes and components
to achieve effective communication. Because barriers block the listening process causing misunderstanding that may block the flow of information
between individuals. Therefore, this misunderstanding may blur the lines of communication utilized within the criminal justice system.
The basic concept of communication is interaction between two or more people that results in the passing of information. However, for this process to
happen effectively one must understand the different methods and standards required to achieve the process because without this...show more content...
The officials involved in the Omaha chase had to be able to transmit the information using the radio about the dangers that they faced to protect the
others assisting (Dorland, 2012).
Understanding, Receiving, Feedback, and Retransmitting Although, the dispatcher received the information he or she would need to understand the
fullness of the situation by giving feedback. This feedback allows the sender transmit further information so that those on the other end of the radio
will receive and understand what is transpiring at the officials location (Dorland, 2012). In a way these five steps became known as the basis of
communication. Because the information goes through a process that requires the information to transmit through a route that allows both the sender
and the receiver to process information until they decode the entire conversation. However, no matter how well a communication process works the
people involved will always have barriers that can block the communication process. Because each person has his or her own backgrounds and beliefs
that will cause barriers to be overcome (Wallace & Roberson, 2009).
Communication Barriers Even with the best communication process, the initial receiver's confusion of the information received may come from the
distractions around them. Therefore, one must understand what causes these barriers and come up with a solution because

Effective Communication Skills Essay
Listening is a vital element of communication and it is very much different from hearing sense of human. A meaningful communication requires both a
good listener and a speaker. However, the effect of a listening style may vary depending on the occasions and situations a listener is in. Sometimes,
speaker exhibit ineffective style such as defensiveness, ambushing, pseudo–listening, stage hogging and selective listening in their communication
tracks.
I am a good listener because I pay my whole attention to the speaker commentswho comes to me so they can be heard. People like to know they have
been heard and I can do that job very well but hearing and truly listening are two different things. In my opinion, listening engage you to...show more
content...
Thus, I attend my speaker with my full concentration as they speak, overcoming distractions and even going so far as to forgive a speaker's poor
communication skills. Simply by paying attention, I can build an unspoken rapport with my speaker.
Paraphrasing is another element essential in the good listening habits. I try to make sure in gathering input from the speaker or loosely summarize
whatalready have said in order to feel them they have been listened. Paraphrasing also urges a speaker to clarify his comments as well as permitting
him to know that these comments have been heard.
Understanding often involves emotion of a good listener. I consider a job well done if it allows the speaker to become slightly uninhibited during the
communication process because if speakers are being criticized by a listener, they show inhibition while speaking in the conversation. By expressing
empathy and understanding while listening requires flexibility, I encourage them to be candid while expressing their emotions. I involved myself in
their conversation as I express I am in their shoes so they feel more candid as they speak.
I feel that speaker should have freedom to express themselves completely before attempting to interrupt for comments or questions regarding what they
are saying. This again requires understanding and patience from a good listener. Interrupting a speaker is likely to be a interpreted as a sign of
rudeness. According

Essay on Effective Team Communication
Effective Team Communication
In the environment today, it is not unusual to see people working in teams to accomplish certain goals and tasks. During our youth, parents and
teachers encourage us through various methods to work as part of a team. Whether a sports team, classroom team, or after school activities, parents and
teachers and other authority figures start the introduction of working in teams and teaching the value of being able to work together to accomplish a
common goal. As people progress through the various stages of their lives, everyone continues to strive to communicate. Communication is a part of
everyday life. It may be overlooked in some areas, but when dealing with a team environment, communication is vital. One...show more content...
What is teamwork? Teamwork is defined as "a formal work group consisting of people who work together intensely to achieve a common group goal."
(University of Phoenix, Apollo Library, 2007). A group becomes a team when members demonstrate a commitment to one another to reach a common
goal. There is a high degree of cohesiveness and accomplishment in a team. Simply put two heads are often better than one. (University of Phoenix,
Apollo Library, 2007). Teamwork can help us communicate in many ways.
The use of teams in a workplace enhances employee communications. Team work requires some type of collective action that is grounded in words
and actions. (University of Phoenix, Apollo Library, 2007). In effective teams, there is a sharing of information and ideas that improves
communication within a team and between the team and the company for which they are employed. (University of Phoenix, 2007). In the Effective
Team Work Starts with Good Communication article by Adkins, B, (2005), it is stated that "there is a checklist that can be used to provide ideas for
communication within your team or this checklist can be used as springboard for developing your own team

Effective Communication in the Workplace Essay
Effective Communication in the Workplace The workplace is an environment where more and more Americans are spending significant portions of
their time. In fact, 25 million workers reported spending at least 49 hours a week at work, (Schabner, 2013). This means that having effective
communication in the workplace is becoming increasingly important. Not just to improve business practices, but to improve the quality of both
employer AND employee satisfaction. Effective interpersonal communication is the most important aspect in determining the success of workplace
practices. Effective interpersonal communication includes practices such as honesty, clarity, and mutual respect. Honesty is absolutely necessary in
order to foster healthy and...show more content...
If everybody in the workplace communicated in jargon, the new hire would have a difficult time following instructions. This would cause confusion,
resentment, and harm workplace practices. Most importantly, it would put a very strong barrier in the way of interpersonal communication, because
the new hire would have a difficult time relating to his or her work partners. Clarity really is the first hurdle to jump through in order to have effective
communication in the workplace. Emphasizing clarity in workplace communication also means limiting the amount of technological interference.
Even though technology is making it easier and easier to communicate with co–workers without actually seeing them, face–to–face communication is
still the most important factor in fostering long–term friendships among those co–workers, (Sias, 2012). A common problem with communicating
through technology in the workplace is the disinhibition effect. The disinhibition effect is when people are more likely to say things through
technology that they wouldn't say in real life, (Suler, 2004). If a person receives a critical email from a co–worker, they're more likely to respond in a
negative and destructive way if they write an email back immediately. This is because when people aren't actually face–to–face with another person
when communicating with them, it's easier to say more negative

Barriers to Effective Communication Essay
1.1 Introduction:
It is a common phenomenon and indisputable fact that managers are supposed to be able to have the ability to communicate very effectively and
efficiently within their companies. This is because they are the managers those who do run the company and therefore they need to be excellent in
dealing with people. However, when the issue of communication is discussed, it is understood that there are more than two people in communication.
Moreover, as there would be a number of people working in organisations, there is a lot of communication among companies' staff everyday. From this
context, it can easily be inferred that the organisations' employees should also be able to communicate effectively to make sure that they do...show more
content...
Chris Smith (2013) stated that when a person is not mentally healthy, this would inevitably affect how he or she thinks, acts and talks. When a
person is feeling nervous or anxious, this would have a negative effect on a person's thinking and the person may not be able to produce clear ideas
at the time of emotional instability. The above given statements are very closely related with those human beings who have a mental illness called
"Generalized Anxiety Disorder (GAD)". According to the World Health Organization (W.H.O.), people who are suffering from a generalized anxiety
disorder will have problems when talking with other people like feeling insecure, depressed or feeling that something bad is going to happen when all
the things are good.
1.2.1 Solution:
Before employing managers or any other positions, Human Resource Departments of companies should implement all the potential measures to make
sure that they do require medical certificates from prospective employees proving that they are healthy before they are offered a position. Instead of
employing a manager with emotional or mental barriers to communication and spending money and time to give him or her emotional and stress
management classes and hiring a psychologist to help, it is better to hire someone without any emotional problems in the first place to avoid any further
problems after employing them and to save time, money and et cetera.
1.3

Effective Communication is vital in health and social care context. It enables us to develop good relationships with the service users and to anyone that
is involved within health and social care organisation (Grove, 2012).
As a new care worker, I was asked to shadow my co–worker at work. The service user is Mrs. M., a 60–yr. old female diagnosed with Muscular
Dystrophy (MD), she gets easily frustrated and anxious due to her difficulty in communicating verbally. Though I was slightly nervous, I was
relaxed and has a smile on my face when I knock on her door. I said, "Good evening, Ms. M, may I come in?" I waited for her reply. She looked at me,
smiled and nodded. So, I went inside and said, "Thank you". In this scenario, I applied the humanistic theory based on Carl Roger's Person–Centred
Approached (1902–1987) that states that having an environment that provides substance, acceptance and empathy helps the person to reach their true
potentials (Rogers, 1977). My role as a care worker is to engage in a manner that promotes individual respect (Alzheimer's Society, 2011). The benefits
of this method are clear through the polite and professional conversation I had with the service user. Mrs. M felt empowered when the manner of
communication we had given her the feeling of being in controlled of her environment.
When I introduced myself to Mrs. M, I applied the 'communication cycle' theory developed by sociologist Michael Argyle (1972), it is where the
individual

Leadership Communication refers to the way leaders influence a single person, a group, an organization, or a community through meaning. From the
communication skills leaders use, leaders can create and deliver messages that guide, direct, motivate, or inspire others to action (Barrett, 2006). As the
manager's perspective and control expand, he or she will need to improve the core communication skills to become effective in the larger, more complex
organizational situations. Barrett's Leadership Communication finds that there are three primary levels in communication which are core
communication, managerial communication and corporate communication . The higher up in an organization a manager moves, the more complex his
or her communication demands become. The primary rings are explained in the following paragraphs
1. Core Communication. This strategy is included in the center, hence core. To have effective communication there has to be a strategy in place.
Frontrunners need to be able to read an audience in every situation and develop a communication strategy that'll help achieve their communication
objectives. Managers need to be able to structure and write effective simple and complex posts and documents, from e–mails and memos to proposals
and reports. Upholding a managerial position is to be immersed in it, they need to be able to speak in the language expected of leaders. Language that
is clear, correct, and concise. Being a Communication major students are expected

Effective Communication For An Organization Essay
Analyzing Effective Communication in Organizations
Introduction
Effective communication is an important aspect of the meaningful interaction between various collaborators. It helps stakeholders in an organization to
advance ideas, establish common grounds, and build excellent interpersonal relations (Turner, Qvarfordt, Biehl, Golovchinsky, and Back, 2016).
Effective communication is only possible if there is a comprehensive functional communication system. Blazenaite (2012) believes that a functional
communication system model constitutes a valuable tool that helps in instituting practical support for effective communication in any organization. To
analyze effective communication in an organization, we must consider organizational communication system and its effectiveness are enhancing good
passage of information. Quality communication between employees and among students in a school workplace has a direct link to their mental
wellbeing, job satisfaction, and performance and motivation among many other factors. Verma 2016 says that effective communication determines
success or failure of an organization. Organizational communication takes different directions; horizontal, grapevine, and vertical. Examining the flow
of information in an organization helps us to decipher patterns in poor communication and the comprehension of effective communication in an
organization. The study intends to provide an overview and analysis of workplace communication as well as an accurate

Generational Diversity
Communication is essential for an organisation to operate effectively and efficiently. Effective communication helps to ensure that information is
relayed accordingly and accurately within the organisation. If the relay of information is inaccurate, the organisation's productivity may be affected.
This essay will describe the concept of communication in relation to management and explain how effective communication is undermined by barriers
such as cultural differences, generational differences and filtering of information by referring to academic literature such as journal articles.
Furthermore, an example will be used to explain how managers can increase the productivity and performance of their organisation by developing an
effective...show more content...
The reason for this is because, they did not understand the information passed to them by their English speaking co–workers or the English speaking
co–workers did not understand their accent (Tagreed 2012). This may result in inaccurate information being relayed.
Generational Diversity is also a barrier for effective communication as different generations have different ways of relaying and processing information.
Tolbize (2008) states that generational diversity has made the workplace more rigid and demanding. The author further states that the four main
generations in the current workforce are the Veterans, Baby Boomers, Generation X and Generation Y. Kyles (2005) notes that people communicate
differently to others even if the difference in age is five years.
The Veterans are also known as the traditional generation. The reason for this because the Veterans are strict followers of formality and authority
(Tolbize 2008). The author further states that the Veterans and Baby Boomers do not question authority and use formal methods and language when
communicating. Generation X and Y are more flexible in their work life (Tolbize 2008). The author notes that they prefer informal communication and
do not appreciate authority. These differences may cause a problem in communication as most middle or senior managers are Veterans or Baby
Boomers and they would expect their employees to respect authority and communicate formally.
Generational diversity also has

Essay on Effective Communication Case Study
Effective Communication Case Study Analysis Communication can be defined as the act of transmitting information. Effective communication is a
two way process. Information that flows back and forth between sender and receiver is considered effective (Clark 2003). For example, an organization
communicates to their publics and then begins to look for feedback from their customers to ensure that everyone understands the message. Sometimes
the feedback is not verbal and organizations can only measure the effectiveness by analyzing consumers' actions (Clark 2003). Some companies have a
great understanding of their customers and excel with effective communication. One such company is Johnson & Johnson. The purpose of this paper is
to present a...show more content...
The company started by sending out a nationwide alert to all doctors and all distributors (Bell, n.d.). The company then issued a massive recall of 31
million bottles of Tylenol (Bell, n.d.). Johnson & Johnson issued the recall even after the company found out that the products were tampered with
after the bottles reached the stores (Bell, n.d.). According to Albert Tortorella, Manager of the firm that advised Johnson & Johnson, "Before 1982,
nobody ever recalled anything" (Rehak, 2002). This PR tactic showed the public that the company was ethically motivated to protect the people at any
cost. The decision is estimated to have cost the company over $100 Million (Rehak, 2002). However, the benefit to the company was consumer trust.
Upon the return to the market, the PR department issued coupons for $2.50 to get consumers to buy the new product (Susi, 2002). They also
introduced a lower pricing plan to attract buyers to their product (Susi, 2002). To inform the public about the crisis Johnson & Johnson was not alone.
Local police in the Chicago are drove around through neighborhoods announcing the danger of the pain medicine and informed everyone that was
present of the recall (Bell, n.d.). An objective third party kept the public informed about the crisis. The Food and Drug Administration (FDA) helped
Johnson & Johnson calm the public by holding several press conferences (Center and Jackson, 2003). Not to mention the news media captured every
quote from

Effective Communication
Effective communication
Communication is primarily an exchange of information, ideas, or thoughts. This paper will focus on the process of verbal and nonverbal
communication as well as the components of each. It outline the formal and informal channels of criminal channels. This paper will also list the
different barriers to effective communication within a criminal justice organization. Finally it will cover strategies that can be implemented to
overcome communication barriers within criminal justice organizations.
Verbal and nonverbal communication
Wallace and Roberson (2009) stated that communication is "a process involving several steps, among two or more persons, for the primary purpose of
exchanging information" (p.15 )....show more content...
Both formal and informal means of communication help facilitate the transfer of important information within a law enforcement organization.
Barriers to effective communication
There are four basic barriers that hinder effective communication, emotional barriers, physical barriers, semantic barriers, and ineffective listening. All
of these barriers separately or combined can contribute to a lack of effective communication.
To communicate successfully one must express thoughts and emotions clearly. Sometimes the emotional barriers can hinder one 's ability to effectively
communicate. Physical barriers are the facets of the surroundings that obstruct the flow of information. This could be radios which are not working
correctly and prevent the officer from transmitting his communications. Anything that prevents or slows down the progress of the giving or receiving
of information is considered a physical barrier. Semantics is another form of communication barrier, which results in the inability to communicate
clearly. Semantic problems occur when there is a failure to agree on the connotation of certain expressions (Wallace & Roberson, 2009). The meaning
of certain terms may not be interpreted the same by different people.
Ineffective listening is the final barrier to effective communications. This can be described as not receiving what the other person is relaying. The
person on the receiving end of a

Essay on Effective Communication Skills
Introduction
Oftentimes, misguided individuals believe that knowledge and the willingness to share this knowledge with others is the key to successful leadership.
However, what is often overlooked is the value of possessing effective communication skills to build relationships among one's peers and leaders. For
without the possession of effective communication skills one may find it difficult to not only succeed but also advance in the work place. Specifically in
the field of education, where leaders are faced daily with challenging tasks, commitments, and deadlines, having effective communication skills is
detrimental in creating a positive school climate in which teachers and staff members optimize student academic achievement....show more content...
The model purposefully begins the list with the communication connector and ends with the trust connector due to both being the crux of building a
strong relationship with others.
A school's climate is affected by the way the individuals in that particular climate communicate. The way something is communicated can determine if
individuals will embrace an idea and help it flourish or detest an idea and hinder its purpose. When expectations are clearly communicated, ethical,
and obtainable, it will most likely render positive results. Effective leaders are aware that communication consists of a gambit of things beyond how
clearly a message is relayed. Communication includes what someone says, does, wears, and drives, and lives (Hensley & Burmeister, 2010).
Understanding that all of these factors contribute to how one communicates is key to a leader sending a clear message to other individuals.
In order for a leader to communicate to faculty, staff, and students that all are valued and cared for, asserts Hensley and Burmeister (2010), it is
necessary to provide support in various ways including "financial, material, physical, emotional, human and/or moral" (p. 127). When this support is
present, all members of the school are able to focus on more productive tasks rather than

Effective Communication
Communication
Communication and Effective Communication
Khaled Nashaat Mamdouh
HROB 501– M9– ID: 7–3691
Dr. Ahmed Amin
January, 21st, 2007
A. INTRODUCTION Determining or figuring out the level of importance of communication in any organization or even between people in their daily
lives is fairly impractical. No one can ever resolve the significance of communication because it is such a gigantic topic with many different definitions
and understandings. Also communication and gaining communication and interpersonal skills is again such an "easier said than done" profession.
Communication is such an essential skill –could be even considered a talent given to certain people instinctively–. Miscommunication could cause to
...show more content...
The function of the feedback is to determine whether the message has been appropriately delivered or not because if the message has been sent and
wasn't verified that it has been understood properly then there is no way that the effectiveness of the process could be measured. http:/
/www.soc.iastate.edu/extension/publications/Soc2.pdf Stimpson,P. 2002. Another implication of communication and the process involved is a term
called efficient communication. Efficient communication is communication that "occurs at minimum costs in terms of resources expended." One of
these resources that could be costly is time. Time is always an essential factor regarding any organizational process especially communication. It is also
true to say that for effective communication to take place it doesn't necessarily have to be efficient, because effective communication will definitely
cost more and so the process won't be considered efficient. Thus, we can conclude that the main goal of communication is to be a compromise between
both effective and efficient communication.
(Schermerhorn, 2005.) The question now which pops in everyone's mind, why effective communication is that important and why do organizations
pay a lot of attention to it. Effective communication positively enhances the speed of decision making by means that when the staff act effectively in
communication this aids the process of fact decision making and in the end results benefits for the

Essay on Effective Communication Skills
Introduction
An important step to becoming an effective leader is to develop effective communication skills. Communication is the transmission of meaning from
one person to another or to many people, whether verbally or non–verbally (Barrett, 2006). Effective communication enables leaders to lead.
Effective communication occurs only if the receiver understands the exact information or idea that the sender intended to covey. As a leader, studying
the communication process is important. Communication skills, including the ability to problem solve, work in teams, and adapt to various audiences,
are critical in today's workplace (Levy& Murname, 2004). Since the most successful leaders communicate well, understanding how your...show more
content...
The IHC instrument consists of 27 statements. Using a 5–point scale with 1 being strongly agree and 5 being strongly disagree, I rated each of the 27
statements. A score between 109 and 135 indicates an excellent understanding of the communication process. A score between 82 and 108 means
there are a few areas that need some work while a score between 54 and 81 suggests there are several areas that need attention. A score between 27and
53 implies across the board improvement is needed. This instrument heightened my understanding of my role as a sender and a receiver. It highlighted
the importance of asking questions and providing feedback in order to promote clarity. It stressed the significance of non–verbal communication so that
I not only hear, but also see what is being communicated to me. Finally, I learned the impact of using the appropriate communication channels for
maximum effectiveness.
Next, I used an updated version of Mok's (1975) Communication Style, to determine my communication style (see Appendix B). The Mok survey
was modified by Hartman and McCambridge (2010) using insights from Alessandra and Hunsaker (1993) and Merrill and Reid (1999). I chose this
survey instrument because it has been used in both academia and executive development programs over the last several years. The reason this
particular tool is popular in both academia and business is because it highlights the

Essay on Effective Communication
Running Head: Effective Communication 1
In order to be an effective manager in the work force today, one must have a very good understanding of the various ways in which people interact and
communicate with one another. It is critical that good leaders display the ability to effectively communicate with their associates and subordinates as
well as train and encourage others to demonstrate those same communication skills. By doing so, they will promote both a healthy and efficient work
environment that everyone will be sure to enjoy.
The first challenge in effectively communicating with today's workforce is diversity. The work force today is more diverse than ever and is rapidly
...show more content...
People of different race
Running Head: Effective Communication 3 have lived and worked together for many years but not without a fair share of problems. The United
States have long been labeled as the "Great Melting Pot", and with good reason. American culture is by far the most diverse culture in all of the
world. Not only are Americans exposed to new and different ethnics groups more often, but different ethnic groups and cultures are experiencing
each other for the first time in America as well. As people become more mobile on an international level, they experience a vast array of behavior.
These behaviors will even vary as one moves across the country. Take for example the difference in just the northern and southern states and their
preconceived notions each holds of the other. There are people in northern states that believe people of the southern states do not wear shoes or have
running water in their households. Because of this false image, they automatically assume that southern people are of a lower intellect. People of
southern states tend to believe that northerners are rude and uncaring which is also a misconception. These types of preconceived notions are also
present for every race and culture on the planet and they differ from culture to culture for each other. It is very difficult but even more important for

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