1. Wendy Anne Bibby
Phone: 07751200099 Email:
wendyannebibby@btinternet.com
Personal statement
I am a highly motivated individual who enjoys new challenges. Due to the nature of working in
housing, I have learnt to be flexible not only in time commitments but also the way I approach
my work. I have gained many skills including communicating effectively. Becoming efficient on
all Microsoft applications and I have learnt to manage my time to make sure I get the best out of
myself and my work. I am a quick learner and am always looking for ways of developing new
skills to improve both my housing knowledge and administrative skills
Key achievements
I have successfully completed a degrees in Sustainable Communities followed by an MA in
Housing Policy and Practice, this included modules in managing organisations and developing
professional practice, this gives me Chartered membership of the Charted Institute of Housing
(CMCIH).
I project managed the allocation, handover and signing up of the new tenancies for 35 new build
properties on the day they were officially handed over, This required me to plan ahead,
motivate staff, manage deadlines.
As a Midland Heart Staff Partner I have positively supported many staff members through
Midland Hearts disciplinary process, through this I have also gained valuable experience of staff
investigations, disciplinary hearings and impact on the organisation. As a Partner I have
represented the Partnership Council by presenting information to more than 100 staff at the
staff induction, for this I used Microsoft PowerPoint and my excellent verbal communication
skills.
Life skills
Excellent communicator, resourceful, organised, methodical, versatile, flexibility, patient,
integrity.
Experience
Neighbourhood Housing Officer, Midland Heart. 2008 – current
Manage 900 properties; develop relationships with customers and stakeholders; resolve
contentious issues with customers such as ASB; set manage and monitored budgets; for example
service charges; promote best value & good practice throughout work; follow policies and
procedures; meet service standards; organise, attended and chair resident meetings and focus
groups; regular monthly estate inspections; monitor contractor performance, taking appropriate
remedial action; ensure customer call backs and those of my team are within target and avoid
repeat calls; work with partner organisation such as the Police and Local Authority and be a
good ambassador for the organisation.
Temporary Neighbourhood Co-ordinator, Great Places.
Manage cleaner, scheme caretaker, estate caretaker and neighbourhood services assistant; work
with community groups; deal with complaints and compensation claims.
Temporary Housing Officer, WeaverVale Housing Trust.
Deal with rent arrears from letter 1 to court; inspect properties in poor condition; work with
resident to improve their environment; role was two halves of a job share.

2. Temporary Housing Officer, Riverside Housing.
Interview Neighbour Nuisance and ASB cases; work with Police to improve estates; inspect
properties/mutual exchanges/transfer.
Temporary Leasehold Officer, Northern Counties.
Work out scheme budgets; get quotes/liaise with contractors; manage scheme staff.
Temporary Senior Housing Officer, Stockport Homes.
Encourage crime prevention initiatives, actively play a part in improving the housing service.
Temporary Neighbourhood Co-Ordinator, Wulvern Housing.
Issue various legal notices i.e. abandonment notices and TORT’s, I managed 1 estate caretaker
Temporary Housing Officer, Clwyd Alyn.
Accompany viewings; inspect void properties to check lettable standard.
Temporary Support worker, Adullam Housing.
Set up and work witin a support plan with clients; attend multi agency case conferences.
Temporary Housing Officer, Chester & District
View & sign up new properties/customers; carry out regular estate visits (monthly minimum).
Temporary Housing Officer, Aspire Housing.
Allocate, View and sign up new tenants; carry out regular estate visits (monthly minimum).
Temporary Neighbourhood Co Ordinator, Wulvern Housing.
Attend resident forum/group meetings; manage 3 Estate Caretakers.
Temporary Housing Officer, Stafford Borough Council.
Estate management visits/issues; monitor rent accounts for payments.
Temporary Housing Assistant, Stoke on Trent Council.
Interview office enquiries by phone & in person; work out housing benefit.
Temporary Homeless Officer, Severnside Housing.
Investigate homeless applications; arrange appropriate accommodation.
Further details can be supplied on request
Education
MA Housing Policy and Practice
Fds Sustainable Communities
National Certificate in Housing Management and Maintenance
IRRV Foundation Course in Housing Benefit
CLAIT Computer Literacy and Information Technology
NVQ 3 Customer Services
NVQ 2 Business Administration
RSA Word Processing
O Levels including English Language, Literature and Maths
Additional Training (short courses)
Safeguarding children & vulnerable adults, Trusted Advisor, fire risk assessments, interviewing
skills, equal opportunities, domestic violence training, anti-social behaviour orders, personal
safety, communication skills, teenage parents, assertiveness, financial impact training, health
and safety, tenancy types and conditions, application training, greater neighbourhoods, asbestos
training..
References
Can be supplied on request