How Did PIA (Pakistan International Airlines) Did There Business Process Re-engineering..

1. PROCESS MAP ANALYSIS
OF “PIA” E-Ticketing
Prepared By:
Ahmed Shahzad(58594)
Mati Ur Rehmen(58615)
Sami Sheikh(58726)
Shahrukh Ali(58619)
Waqar Aziz(58628)

2. WHAT IS BPR ?
BPR is the fundamental rethinking and
radical redesign to achieve dramatic
improvement in critical, contemporary
measure of performance such as Cost,
Quality, Service, and Speed.

4. LETS TRAVEL…

5. Step 1: Go to an agent…
Step 2: Mention your desired travelling date/week…
Step 3: Select amongst available date : fares…
Step 4: Wait for the ticket to arrive…
Step 5: Collect your ticket, pay cash to agent and have a safe journey…
PREVIOUS METHOD OF TICKETING

6. Step 1: Visit http://www.piac.com.pk/ website…
Step 2:
Step 3:
Step 4:
Step 5:
Step 6:
Step 7:
Route
search
Availability
search
Fare
search
Passenger
confirmation
Payment
Schedule
search
NEW METHOD OF TICKETING (E-Ticket)

7. FLOW CHART… Start
Enter Flight
Booking
Member Register
Input Username &
Password

8. Filling The Required
Details Of Ticket
Booking
Mail Sent To User
Payment

9. Confirmation Mail Sent To
User
End

10. Find Authentic Dealer…
Duplicate Ticket…
Laziness…
Preferential Treatment (Guide To There Preferred
people)…
Increase In Cycle Time…
Cash Dealing…
Photo state of Passport…
CONS OF CONVENTIONAL TICKET
BOOKING

11. PROS OF E-Ticketing
Buy Anywhere Anytime…
Various Buying Options…
Increased Sales…
Eco Friendly Environment, Gain Carbon Credits…
Instant Tracking of Tickets Sold…
Time Saving, Fast Check-In…
A Better Alternative…
Customer Satisfaction, Easy to Change or Cancel Ticket…

12. HOW TO… ?

20. See It’s Easy And Time
Saving…  

21. QUESTIONS…