Child Protection Agency

2. Provides emergency and ongoing services to abused and/or
neglected children, teens, their families. Services include
investigation of reported abuse and/or neglect; referrals to
community resources for diagnostic and counseling services;
intensive, short-term case management in high risk cases to
reduce risk and to help prevent removal of children from their
families. Names of persons calling in referrals are confidential.
Anyone with knowledge of child abuse is required by law to
report it.

3. 
The Office of Child Safety and its investigators train for and carry out
the work of investigations, and they often coordinate their work with
law enforcement, child advocacy centers and prosecutors. The Special
Investigations Unit investigates allegations of abuse and neglect in
third-party settings, such as schools, day cares or foster homes.

This division also supports the preservation of families.

In Tennessee, we use the Multiple Response System, which takes into
account that not all situations require the same type of
response. Sometimes children are at extreme risk and need the
immediate intervention of investigators. Sometimes though, families are
struggling to raise their children and need the help and services of DCS
and other community organizations.

5. TN Dept of Children's Services - Shelby County - Child Protective Services
1925 S Third Street
Memphis, TN 38109
(901) 947-8801
www.tn.gov/youth/childsafety.htm