Several applications and services for communication and collaboration are available through the cloud delivery paradigm known as unified communications as a service (UCaaS). Enterprise messaging, presence technologies, online meetings, team collaboration, telephony, and video conferencing are just a few of the UCaaS features. For essential corporate functions, like customer on boarding services, it is renowned for its flexibility and scalability.

1. CUSTOMER
ONBOARDING WITH
UCAAS

2. INTRODUCTION:
Several applications and services for
communication and collaboration are available
through the cloud delivery paradigm known as
unified communications as a service (UCaaS).
Enterprise messaging, presence technologies,
online meetings, team collaboration,
telephony, and video conferencing are just a
few of the UCaaS features.
For essential corporate functions, like customer
on boarding services, it is renowned for its
flexibility and scalability.

3. Numerous UCaaS providers also provide contact-center features including auto-
attendant, interactive voice response, call forwarding, and connections with customer
relationship management systems.
Vendors are rapidly enhancing their cloud platforms with UCaaS capabilities and
application programming interfaces (APIs). Customers can integrate cloud-based
communication features into their business apps and workflows using its capabilities and
APIs.
Companies must integrate their Unified Communications (UC) platform with their
Customer Service platform to make the on boarding service into a practical approach.
Organizations can provide a single, unified experience that fits the needs of the every
employee and the every customer by integrating collaboration and the contact center.

4. 1. Using internal collaboration tools for managers and
customer service representatives (agents).
2. Integrating agents with other staff to work on projects or
with important clients.
3. Giving staff access to collaboration apps.
4. Client concerns as they arise

5. It Needn't Be Hard to Launch New
Software
Change is never simple, but offering a complete set of tools,
like UCaaS, will increase productivity, reduce expenses, and
enhance efficiency. Firms may require the appropriate product,
partner, and strategy to make sure the deployment runs as
easily as possible and when this is done, adoption and on
boarding can happen quickly.
Measures of Success:
When comparing the before-and-after results of advanced
customer experience efforts, VITEL GLOBAL
COMMUNICATIONS discovered that when firms merged UC
and contact centers, revenues or profits achieved touching the
heights of the sky.

6. Contact Us
Vitel Global Communications LLC.
New Jersey
15 Corporate Place South,
Suite 321,
Piscataway, NJ - 08854
T: 855-558-4835
P: 732-444-3132
F: 732-444-3436
Email: enquiry@vitelglobal.com