For any organization with huge size teams involved in distinct tasks the necessity for a VoIP business phone service arises. There are many VoIP service providers available in the market who target making the tasks related to the communication run with ease among them, Vitel Global is one of the best service providers. Besides the VoIP services, Vitel Global has more products that can enhance your communication needs while at work, services like cloud PBX phone system, SIP trunking service, business cloud phone service, etc. The cloud PBX phone gains an upper hand over the traditional PBX services due to the cutting-edge technology which is associated with it. On the other hand, a sip trunk service provider can deliver better results by placing VoIP calls both in audio and video formats. Along with the above services, Vitel Global also has VoIP API integration which has become most popular in running the communication system in many industries, VoIP API providers will be able to offer services with the best plans which can be customizable. But the problem arises when a small-scale industry has to implement these advanced services in their workplace, they are overpriced in terms of setup and maintenance which cannot be affordable. Vitel Global has got the solution for those businesses who are unable to switch to the expensive cloud based phone services with their cloud-based phone system for small businesses. The process of installation is bearable for small businesses and the support team of Vitel Global is capable to solve any issues or queries.

1. CRM Integration for
Small Business

2. • CRM integration is very successful when implemented in small business when
compared to large business areas as customer relationship management is
very important for small business
• It can be achieved through 5C’s which is discussed in this article and also the
benefits that are achieved through this CRM in small business is discussed.
Introduction of CRM
Integration

3. • COST: CRM integration for small business provides affordable solutions on cloud based CRM
platform as there is no strain of infrastructure headaches like maintenance and hardware equipment.
• CONVENIENCE: It is very convenient application as it can be accessed through any cross platform
that means it can be connected through web, smart phones, tablets which helps to work together.
• CUSTOMISATION: It can be easily tailored to businesses irrespective of size to get the customer
information and for its maintenance.
• CONNECTIONS: The best CRM will easily integrate with provide the full product service suite
irrespective of the platform they are implemented and executed.
• CAMPAIGNS: It has the ability to provide multichannel management, document management,
sales collaboration, marketing campaigns.
5 Things Important For CRM Integration To
Get Implemented In Small Business

4. • Integration done easily with email
• Sales analysis
• Sales campaigns
• Sales forecasting
• Data regarding sales
• View data on your mobile devices
• File sync and file sharing is easy
• Reports and dashboards tools are available which helps to view the statistics, customise reports,
report generation are done
Features That Are Required In CRM For
Small Business

5. • It allows to manage bigger amount of data which in turn helps to grow the business
• Perfect organisation of data regarding customers details is done which helps in finding out the preferences, priority
tasks to be done thus attaining maximum customer satisfaction.
• Easy collaboration done through online where issues like input data and other notifications are easy
• Better and more effective team communication between the members of team between different branches are
allowed.
• Easy to perform online operations and marketing the products of your company
• Easy automation for everyday tasks is done
• Data miscalculations can be avoided by creating automatic reports on the basis of the data gathered thus improving
the analytical data and reporting.
• It is very easy to message and market your future products to the current customers as CRM helps to reach the target
audience easily.
• Easily trackable through messages and email templates.
CRM Benefits For Small Business

6. Visit: www.vitelglobal.in
Call: 040 69030303
Query: enquiry@vitelglobal.in
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